Blackberry PRD-10459-003 - Enterprise Server For IBM Lotus Domino Administration Manual page 21

36 Troubleshooting................................................................................................................................................ 387
Troubleshooting: Connecting to the BlackBerry Administration Service.......................................................... 387
The web browser displays an HTTP 404 or HTTP 504 error message when it tries to connect to a
BlackBerry Administration Service instance.............................................................................................. 387
Troubleshooting: BlackBerry Enterprise Server Performance.......................................................................... 387
A BlackBerry Enterprise Server that you installed remotely from the BlackBerry Configuration
Database uses an unexpected amount of system resources and increases wireless network traffic....... 387
Microsoft SQL Server uses a considerable amount of disk space.............................................................. 388
Troubleshooting: Using IBM Lotus Notes encryption....................................................................................... 389
The BlackBerry device does not prompt the user for the Notes .id password when it decrypts an IBM
Lotus Notes encrypted message................................................................................................................ 389
Troubleshooting: Setting up user accounts...................................................................................................... 389
You cannot create a user account in the BlackBerry Administration Service............................................ 389
You cannot find a new user account in the directory using the BlackBerry Administration Service......... 390
Troubleshooting: Messaging............................................................................................................................. 390
Messages are not delivered to BlackBerry devices................................................................................... 390
Troubleshooting: Instant messaging................................................................................................................. 391
Users cannot view phone numbers for contacts in the BlackBerry Client for IBM Lotus Sametime......... 391
A user did not accept a notification about an instant message on a computer and the notification
disappeared............................................................................................................................................... 392
A user receives a 301 error when the user logs in to an instant messaging application on a BlackBerry
device........................................................................................................................................................ 393
Troubleshooting: BlackBerry Web Desktop Manager....................................................................................... 394
Troubleshooting: Users cannot log in to the BlackBerry Web Desktop Manager..................................... 394
Troubleshooting: Connections to the Wi-Fi network....................................................................................... 394
A BlackBerry device cannot connect to a Wi-Fi network........................................................................... 394
A BlackBerry device cannot open a VPN connection................................................................................. 402
A BlackBerry device cannot connect to the mobile network using UMA or GAN..................................... 402
Verify whether a BlackBerry device can resolve an IP address................................................................. 403
Look up a computer name to resolve an IP address.................................................................................. 404
Troubleshooting: BlackBerry Administration Service pools.............................................................................. 404
BlackBerry Administration Service instances located in different network segments are not
connecting to each other........................................................................................................................... 404
Troubleshooting: BlackBerry Monitoring Service connections......................................................................... 405
A user cannot log in to the BlackBerry Monitoring Service....................................................................... 405
Troubleshooting: IT policies.............................................................................................................................. 405
I cannot find an IT policy rule in the BlackBerry Administration Service................................................... 405
37 Glossary............................................................................................................................................................ 406