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Monitoring Guide
Troubleshooting
Troubleshooting: BlackBerry Monitoring Service
connections
A user cannot log in to the BlackBerry Monitoring Service
Possible cause
If your organization's environment includes a firewall located between the BlackBerry® Administration Service and
BlackBerry Monitoring Service, the firewall can block the JNDI delegate port on the BlackBerry Administration Service.
By default, the JNDI delegate port is configured to 0 (any port).
Possible solution
Configure the JNDI delegate port to use a specific port number and open the port on the firewall by performing the
following actions:
1.
On the computer that hosts a BlackBerry Administration Service instance, navigate to <drive>:\Program Files
\Research In Motion\BlackBerry Enterprise Server\BAS\server\default\conf.
2.
In a text editor, open service-port-bindings.xml.
3.
In the paragraph cluster-service.xml, uncomment the line <attribute name="RmiPort">11101</attribute>. The
port number can be port 11101 or any port from port 1000 to port 5000.
4.
Comment out the line <attribute name="RmiPort">0</attribute>.
5.
Add the JNDI delegate port that you configured in step 3 to the firewall.
Troubleshooting
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