Blackberry PRD-10459-003 - Enterprise Server For IBM Lotus Domino Administration Manual page 136

Administration Guide
BlackBerry Administration Service error
An error occurred when the BlackBerry Administration Service processed the request to update the BlackBerry
Device Software on a BlackBerry device.
Related topics
Restarting BlackBerry Enterprise Server components, 327
Error messages: Standard application settings tasks
To troubleshoot errors that display for a task when you change the standard application settings on a BlackBerry®
device, you can try to determine the cause by collecting the following information:
• BlackBerry Synchronization Service log files from the day the issue was reported (log level 4 recommended)
• BlackBerry Dispatcher log files from the day the issue was reported (log level 4 recommended)
• BlackBerry Administration Service log files from the day the issue was reported (log level 4 recommended)
• BlackBerry device information (for example, the BlackBerry device model, BlackBerry® Device Software version,
wireless service provider, IT policy assigned to the BlackBerry device, service books on the BlackBerry device,
and so on)
• event log of the BlackBerry device from the day the issue was reported
If the preceding information does not address the issue, you can collect the following information:
• BlackBerry Synchronization Service log files from the day the issue was reported (log level 6 recommended)
• system event logs
• copy of the BlackBerry Configuration Database
• SQL trace of the BlackBerry Synchronization Service that communicates with the BlackBerry Configuration
Database
For information about changing the log level for a BlackBerry® Enterprise Server component, visit
www.blackberry.com/support
device, visit www.blackberry.com/support
If the recommended administrative action for an error message does not resolve the issue, contact RIM Technical
Support.
Restore failed -- error getting value
The BlackBerry Synchronization Service cannot read the value of the standard application settings because the
BlackBerry Configuration Database is unavailable.
Verify that the BlackBerry Synchronization Service can access the BlackBerry Configuration Database. If necessary,
restart the BlackBerry Configuration Database.
Failed to set properties for item
The BlackBerry Synchronization Service cannot specify the value of the standard application settings because the
BlackBerry Configuration Database is unavailable.
Verify that the BlackBerry Synchronization Service can access the BlackBerry Configuration Database. If necessary,
restart the BlackBerry Configuration Database.
134
to read article KB04342. For information about obtaining the event log of a BlackBerry
to read article KB05349.
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