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User Guide
Troubleshooting
Some features are not available in BlackBerry Messenger
Features might not be available for any of the following reasons:
•
Your wireless service provider might not have set up some features or might prevent you from using some features or options.
•
Your wireless service plan might prevent you from using some features or options.
•
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have
set up some features or might prevent you from using some features or options.
•
Some features might not be available for you to use for some contacts. These contacts might be using a previous version of BlackBerry®
Messenger or their wireless service provider or organization might prevent them from using the feature that you are trying to use.
For more information about the features that are available on your device, contact your wireless service provider or organization.
My contacts are not appearing in BlackBerry Messenger
Your BlackBerry® Messenger contacts might not appear on the contact list screen if, for example, you switched BlackBerry devices or if you
updated your BlackBerry® Device Software without backing up and restoring your device data.
If you saved a backup file of your contact list to your device, on a media card, or to your computer using the BlackBerry® Desktop Manager,
you can restore your contact list using that backup file. Depending on your organization, if you previously associated an email address with a
device on which the latest version of BlackBerry Messenger was installed, you might be able to restore your contact list over the wireless
network. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any
software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or
corrupted by an unforeseen issue.
Related topics
Restore your BlackBerry Messenger contact list over the wireless network, 41
Restore your BlackBerry Messenger contact list using a backup file, 42
Find more troubleshooting information
To troubleshoot an issue and read knowledge base articles, visit the BlackBerry® Technical Solution Center at www.blackberry.com/btsc.
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Table of Contents
Troubleshooting
