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Administration Guide
• To configure the time period that corrective calendar synchronization sessions are randomly distributed in
for all user accounts that are associated with a BlackBerry Enterprise Server, type traittool -server
<server_name> -trait DominoSmartSyncStartWindow -set <value>, where <value> is a number, in minutes,
from 20 to 1440. The default value is 60.
• To configure the time period that corrective calendar synchronization sessions are randomly distributed in
for all user accounts, type traittool -global -trait DominoSmartSyncStartWindow -set <value>, where
<value> is a number, in minutes, from 20 to 1440. The default value is 60.
5.
Press ENTER.
Example: Configuring corrective calendar synchronization to distribute calendar synchronization sessions
randomly for all user accounts on a BlackBerry Enterprise Server in a two-hour time period
traittool -server SERVER01 -trait DominoSmartSyncStartWindow -set 120
Example: Configuring corrective calendar synchronization to distribute calendar synchronization sessions
randomly for all user accounts in a 12-hour time period
traittool -global -trait DominoSmartSyncStartWindow -set 720
Logging information for corrective calendar synchronization
Corrective calendar synchronization writes the following information to the BlackBerry® Messaging Agent log file:
Item
DIF
MOD
MON
SAM
SmartSyncFireOff
Delete a setting for corrective calendar synchronization
If you delete a setting for corrective calendar synchronization, the calendar synchronization process uses the setting
that you specified at the next highest level of the hierarchy. For example, if you delete a setting at the user level, the
process uses the setting that is specified at the server level because the server level is the next highest level. If you
do not specify any values, the default value is used.
1.
Copy the BlackBerry® Enterprise Server installation files to a computer that hosts a BlackBerry Enterprise Server
instance.
2.
Extract the contents to a folder on the computer.
Description
specifies that a calendar item is different on the BlackBerry device than it
is in the email application
specifies that a calendar item is missing on the device
specifies that a calendar item is missing in the email application
specifies that a calendar item is the same on the device and in the email
application
specifies that the calendar synchronization process was initiated using the
BlackBerry® Enterprise Trait Tool instead of the standard calendar
synchronization process
Correcting calendar synchronization errors on devices
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Table of Contents
Troubleshooting
