Blackberry PRD-10459-003 - Enterprise Server For IBM Lotus Domino Administration Manual page 398

Administration Guide
Possible cause
The static IP address and DHCP for
the BlackBerry device are not
configured correctly.
Low signal strength is causing
intermittent drops in data
connectivity.
A user cannot see Wi-Fi connection settings on a Wi-Fi enabled BlackBerry device
Possible cause
The Wi-Fi® enabled BlackBerry® device is not configured to permit a user to make changes to the Wi-Fi configuration
settings.
Possible solution
396
Possible solution
Verify that the correct authentication method is configured on the access
point and BlackBerry device.
Perform any of the following actions:
• If a static IP address is configured, verify that the parameters such as
the subnet mask, default gateway IP address, and DNS IP address are
configured correctly.
• If the BlackBerry device uses DHCP, verify that the BlackBerry device
can obtain a valid IP configuration (for example, an IP address, subnet
mask, default gateway IP address, or DNS IP address).
• Verify that a wireless device, such as a laptop computer, can connect
to the network using DHCP and obtain an IP address.
• Verify in the DHCP logs, if they are available, that a DHCP was granted
to the BlackBerry device.
Move the BlackBerry device into a wireless coverage area.
1. On the BlackBerry device, in the device options, click Wi-Fi
Connections.
2. Press the Menu key.
3. Click Wi-Fi Tools > Wi-Fi Diagnostics.
4. Verify the information in the status fields for the following connection
groups:
• Wi-Fi
• VPN
• UMA/GAN (if your organization's mobile network provider
supports UMA or GAN and you subscribed for the service)
• BlackBerry Infrastructure
• Enterprise
5. To view more diagnostic information, press the Menu key and click
Options. In the Display Mode drop-down list, click Advanced.
Troubleshooting: Connections to the Wi-Fi network