Blackberry PROFESSIONAL SOFTWARE FOR IBM LOTUS DOMINO Getting Started Manual
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Blackberry PROFESSIONAL SOFTWARE FOR IBM LOTUS DOMINO Getting Started Manual

Blackberry PROFESSIONAL SOFTWARE FOR IBM LOTUS DOMINO Getting Started Manual

Version: 4.1 service pack: 4
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BlackBerry Professional Software
Version: 4.1 | Service Pack: 4

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Summary of Contents for Blackberry PROFESSIONAL SOFTWARE FOR IBM LOTUS DOMINO

  • Page 1 Getting Started Guide BlackBerry Professional Software Version: 4.1 | Service Pack: 4...
  • Page 2 SWDT305427-305427-0912091433-001...

  • Page 3: Table Of Contents

    5 Configuring an IBM Lotus Domino messaging environment..................Create a group for BlackBerry Professional Software administrators................. Configure the server document to allow administrators to move users in a BlackBerry Domain........Configure the local system account for Microsoft Windows authentication..............Configure the local system account for database authentication..................
  • Page 4 Service failed to start, generating error 5305........................BlackBerry Router and BlackBerry Dispatcher do not install during the migration or upgrade process...... I am experiencing an issue after I install the BlackBerry Professional Software on the Windows Small Business Server......................................Microsoft Outlook Web Access no longer works after I install the BlackBerry Professional Software......

  • Page 5: Blackberry Professional Software Overview

    BlackBerry Professional Software and adding your first user account usually takes less than two hours. If the number of BlackBerry device users in your organization increases, or if you find that users need access to more data or to a broader range of applications, you can upgrade from the BlackBerry Professional Software to BlackBerry® Enterprise Server version 4.1 SP5 or later.
  • Page 6 Description BlackBerry Attachment Service The BlackBerry Attachment Service converts supported message attachments into a format that users can view on their BlackBerry devices. BlackBerry Configuration Database The BlackBerry Configuration Database is a relational database that contains configuration information that the components of the BlackBerry Professional Software use.
  • Page 7 The BlackBerry Messaging Agent also acts as a gateway for the BlackBerry Synchronization Service to access organizer data on the messaging server. In a Microsoft® Exchange messaging environment, the BlackBerry Messaging Agent also synchronizes configuration data between the BlackBerry Configuration Database and user mailboxes.

  • Page 8: Architecture: Blackberry Professional Software In An Ibm Lotus Domino Messaging Environment

    Architecture: BlackBerry Professional Software in an IBM Lotus Domino messaging environment The BlackBerry® Professional Software components are designed to perform the following actions: • provide productivity tools and data from your organization's applications to your BlackBerry device users • monitor other BlackBerry Professional Software components •...
  • Page 9 Getting Started Guide Architecture: BlackBerry Professional Software in an IBM Lotus Domino messaging environment Component Description BlackBerry Attachment Service The BlackBerry Attachment Service converts supported message attachments into a format that users can view on their BlackBerry devices. BlackBerry Configuration Database...
  • Page 10 The BlackBerry Messaging Agent also acts as a gateway for the BlackBerry Synchronization Service to access organizer data on the messaging server. The BlackBerry Messaging Agent synchronizes configuration data between the BlackBerry Configuration Database and the BlackBerry profiles database.
  • Page 11 Component Description BlackBerry Router The BlackBerry Router connects to the wireless network to send data to and receive data from the BlackBerry device. It also sends data within your organization's network to BlackBerry devices that are connected to computers using the BlackBerry® Device Manager.

  • Page 13: System Requirements

    If you might upgrade to the BlackBerry® Enterprise Server in the future, consider installing the BlackBerry Professional Software on a separate host server. Installation of the BlackBerry Enterprise Server on the messaging server is not a supported environment.
  • Page 14 System requirements: BlackBerry Professional Software in a Microsoft Exchange messaging environment Item Requirement operating system On the host server for the BlackBerry Professional Software, install one of the following operating systems in English, French, German, Italian, Spanish, or Brazilian Portuguese: •...
  • Page 15 BlackBerry Professional Software. virtual environment (optional) You can use VMware® ESX Server version 2.5.2 to isolate the BlackBerry Professional Software when it is installed on the same server that hosts your organization's messaging server or to isolate the BlackBerry Professional Software from other applications on a server.

  • Page 16: System Requirements: Client Computers In A Microsoft Exchange Messaging Environment

    Intel Pentium IV processor (2 GHz or more) • 1.5 GB or more of available RAM operating system On the host server for the BlackBerry Professional Software, install one of the following operating systems in English, French, German, Italian, Spanish, or Brazilian Portuguese: •...
  • Page 17 Getting Started Guide System requirements: BlackBerry Professional Software in an IBM Lotus Domino messaging environment Item Requirement • Windows Server 2003 SP1 or SP2 • Windows Server 2003 (64-bit) messaging server Install one of the following messaging servers with all Daylight Saving Time patches: •...

  • Page 18: System Requirements: Client Computers In An Ibm Lotus Domino Environment

    (optional) You can use VMware® ESX Server version 2.5.2 to isolate the BlackBerry Professional Software when it is installed on the same server that hosts your organization's messaging server, or to isolate the BlackBerry Professional Software from other applications on a server.

  • Page 19: Configuring A Microsoft Exchange Version 5.5, 2000, Or 2003 Messaging Environment

    • Configure Microsoft Exchange permissions for the Microsoft Windows account. These permissions allow the account to log in to the local server and run the BlackBerry Professional Software as a Windows service. • Start the MAPI subsystem. This task starts the messaging interface and allows messaging applications to work through a single Microsoft Exchange application.

  • Page 20: Configure Permissions For The Microsoft Windows Account

    Send a test message to activate the new mailbox. Configure permissions for the Microsoft Windows account Configure the permissions of the Microsoft® Windows® account that you plan to use to install the BlackBerry® Professional Software. On the server that hosts the BlackBerry Professional Software, on the taskbar, click Start > Programs > Administrative Tools >...

  • Page 21: Configure Microsoft Exchange 2000 Or 2003 Permissions For The Microsoft Windows Account

    Configure Microsoft Exchange 2000 or 2003 permissions for the Microsoft Windows account On the server that you plan to use to host the BlackBerry® Professional Software, configure the Microsoft® Exchange permissions for the Microsoft® Windows® account that you plan to use to install the BlackBerry Professional Software.
  • Page 22 Identify and address Microsoft Exchange known issues for wireless calendar synchronization Microsoft Exchange 2003 System Manager • 823343 • 894470 Identify the hotfixes that are required for your organization's messaging environment. Download and install the hotfixes on the server that hosts the BlackBerry® Professional Software.

  • Page 23: Configuring A Microsoft Exchange 2007 Messaging Environment

    • Configure Microsoft® Windows® permissions for the Microsoft Exchange account. These permissions allow the account to log in to the local server and run the BlackBerry Professional Software as a Windows service. • Configure Microsoft Exchange 2007 permissions for the Microsoft Exchange account.

  • Page 24: Configure Microsoft Exchange 2007 Permissions For The Microsoft Exchange Account

    “<messagingservername>” | add-adpermission -user “BESAdmin” -accessrights ExtendedRight -extendedrights Send-As, Receive-As, ms-Exch-Store-Admin Enable BlackBerry device users to send messages in a Microsoft Exchange 2007 environment On the Microsoft® Exchange server, on the taskbar, click Start > Administrative Tools > Active Directory Users and Computers.

  • Page 25: Configuring An Ibm Lotus Domino Messaging Environment

    Configure the server document to allow administrators to move users in a BlackBerry Domain Open the server document for the IBM® Lotus® Domino® server on which you plan to install the BlackBerry® Professional Software. Perform one of the following actions: •...

  • Page 26: Configure The Local System Account For Microsoft Windows Authentication

    Configure the local system account for Microsoft Windows authentication Perform this task if you want to use a local system account to access the BlackBerry® Professional Software, install the BlackBerry Configuration Database on another computer, and use Microsoft® Windows® authentication to connect to the BlackBerry Configuration Database.

  • Page 27: Setting Up The Database Connection

    Assign Microsoft SQL Server permissions Complete this task only if you do not plan to install Microsoft® SQL Server® 2005 Express during the BlackBerry® Professional Software installation process. When you select Microsoft® Windows® authentication during the BlackBerry Professional Software installation process, the setup application automatically assigns the required permissions to the Microsoft Windows account that you used to start the setup application.

  • Page 29: Installing The Blackberry Professional Software

    Note: During the installation process, you must restart the server that hosts the BlackBerry® Professional Software. The restart can take several minutes. Log in to the server that hosts the BlackBerry Professional Software using the besadmin account that you created.

  • Page 30: Configure The Blackberry Professional Software In A Microsoft Exchange Messaging Environment

    Configure the BlackBerry Professional Software in a Microsoft Exchange messaging environment Log in to the server that hosts the BlackBerry® Professional Software using the besadmin account, and wait for the setup application to restart. On the Database screen, select whether to install the BlackBerry Configuration Database locally (on the same server as the BlackBerry Professional Software) or remotely.
  • Page 31 If a MAPI error displays when you start the BlackBerry Manager, perform the following actions: • On the server that hosts the BlackBerry Professional Software, on the taskbar, click Start > Edit MAPI Profile. • Verify the Microsoft Exchange server name and the Microsoft Exchange administrator mailbox.

  • Page 32: Install The Blackberry Professional Software In An Ibm Lotus Domino Messaging Environment

    Note: During the installation process, you must restart the server that hosts the BlackBerry® Professional Software. The restart can take several minutes. Log in to the server that hosts the BlackBerry Professional Software using an administration account with the appropriate database permissions.

  • Page 33: Configure The Blackberry Professional Software In An Ibm Lotus Domino Messaging Environment

    Configure the BlackBerry Professional Software in an IBM Lotus Domino messaging environment Log in to the server that hosts the BlackBerry® Professional Software using the account that you used to start the installation, and wait for the setup application to restart.
  • Page 34 • BlackBerry Attachment Service • BlackBerry Synchronization Service • BlackBerry Alert 13. Click Finish. 14. On the server that hosts the BlackBerry Professional Software, on the taskbar, click Start > Lotus Domino Server. 15. Click Start Domino as a Windows service.

  • Page 35: Troubleshooting The Installation Process

    This message might appear when you try to add the CAL key. Possible solution After you restart the server during the BlackBerry® Professional Software installation process, you must log in using the same Microsoft® Windows® account that you used to start the installation process.

  • Page 36: The Setup Application Prompts For Access To The Installation Media For Microsoft .Net Framework Version 1.1

    Microsoft .NET Framework version 1.1 Possible cause When the BlackBerry® Professional Software setup application installs Microsoft® .NET Framework version 1.1 SP1 on a computer that hosts a previously installed version of Microsoft .NET Framework version 1.1, it prompts you for access to the installation media for Microsoft .NET Framework version 1.1.

  • Page 37: Could Not Open Id File

    Getting Started Guide Could not open ID file Could not open ID file This message appears when you start the BlackBerry® Professional Software setup application. The setup application then closes. Possible solution If you installed the IBM® Lotus® Domino® server but have not started it yet, start it and stop it.
  • Page 38 Software, on the taskbar, click Start > Programs > BlackBerry Professional Software > BlackBerry Server Configuration. On the BlackBerry Server tab, click Edit MAPI Profile. On the Advanced tab, in the Logon network security drop-down list, click NT Password Authentication.
  • Page 39 Software using the same configuration information that you BlackBerry Servers > System Info. used in the original installation. Do not click the Remove Server button at BlackBerry Servers. Removing the server eliminates any possibility of restoring existing user accounts that are serviced by the BlackBerry Professional Software.

  • Page 40: Blackberry Router And Blackberry Dispatcher Do Not Install During The Migration Or Upgrade Process

    Remove and then re-install the BlackBerry Professional Software. When you re-install the BlackBerry Professional Software, you must specify both the name of the Microsoft® SQL Server® that hosts your existing BlackBerry Configuration Database and the name of the original database (the default name is BESMgmt).

  • Page 41: Server

    Getting Started Guide I am experiencing an issue after I install the BlackBerry Professional Software on the Windows Small Business Server • In the Database Information section, type the name of the existing database. • In the Database authentication section, select the authentication type for your existing database. If you are installing a new database, select Windows (trusted) authentication.

  • Page 43: Adding User Accounts

    You create and manage user accounts for the BlackBerry® Professional Software using the BlackBerry Manager. In the BlackBerry Manager, you can use the Add New Users Wizard to create each user account, or you can create each user account manually. For information about creating a user account manually, see the BlackBerry Professional Software Administration Guide.
  • Page 44 Getting Started Guide Preconfigured IT policies in the BlackBerry Professional Software IT policy rule Default IT Basic Medium Medium Advanced Advanced policy password password password security IT policy security security IT security IT security (disallow policy policy (disallow application application...

  • Page 45: Add A User Account

    Changes Add a user account You must set up user accounts on your messaging server before you set up user accounts in the BlackBerry® Professional Software. When you create a user account, you can assign an IT policy to control settings for the account. You can select one of the preconfigured IT policies, or create your own and select it.
  • Page 46 Getting Started Guide Add a user account Click Done.

  • Page 47: Legal Notice

    Legal notice Legal notice ©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S.
  • Page 48 Getting Started Guide Legal notice DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.
  • Page 49 WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server Software, BlackBerry® Desktop Software, and/or BlackBerry® Device Software and may require additional development or Third Party Products and Services for access to corporate applications.

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