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Administration Guide
IT administration command
Protect a stolen device
1.
In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand User.
2.
Click Manage users.
3.
Search for a user account.
4.
In the search results, click the PIN for the user account.
5.
In the Device activation list, click Delete all device data and remove device.
6.
Click Yes - Delete all device data and remove device.
7.
Optionally, in the Removing users and devices section, in the Actions drop-down list, perform one of the
following actions:
• To delete a user account from the BlackBerry® Enterprise Server but retain the BlackBerry Enterprise Server
information in the user's mailbox, click Delete the user.
• To delete a user account from the BlackBerry Enterprise Server and remove the BlackBerry Enterprise Server
information from the user's mailbox, click Delete the user and remove the profile document and the state
database.
• To disable a user account from the BlackBerry Enterprise Server but retain the BlackBerry Enterprise Server
information in the user's mailbox, click Disable as BlackBerry user.
• To disable a user account from the BlackBerry Enterprise Server and remove the BlackBerry Enterprise Server
information from the user's mailbox, click Disable the user and remove the profile document and the state
database.
After you finish:
•
Verify that the BlackBerry device received the command.
•
Contact your organization's wireless service provider to turn off the service for a device after you send the IT
administration command that deletes all of the device data and deactivates the device.
Using IT administration commands to protect a lost or stolen device
Description
•
specify whether to permit the user to stop permanently deleting data
from the device and making the device unavailable during the delay
period
You can send this command to a device that you want to distribute to
another user in your organization, or to a device that is lost and that the
user might not recover.
You can also specify whether you want to delete or disable a user account
from the BlackBerry Enterprise Server after the device deletes all user
information and application data.
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Troubleshooting
