Blackberry PRD-10459-005 - Enterprise Server For Novell GroupWise Installation And Configuration Manual
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Blackberry PRD-10459-005 - Enterprise Server For Novell GroupWise Installation And Configuration Manual

Blackberry PRD-10459-005 - Enterprise Server For Novell GroupWise Installation And Configuration Manual

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BlackBerry Enterprise Server for
Novell GroupWise
Version: 5.0 | Service Pack: 1
Installation and Configuration Guide

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Summary of Contents for Blackberry PRD-10459-005 - Enterprise Server For Novell GroupWise

  • Page 1 BlackBerry Enterprise Server for Novell GroupWise Version: 5.0 | Service Pack: 1 Installation and Configuration Guide...
  • Page 2 Published: 2011-05-16 SWD-1034081-0516044412-001...

  • Page 3: Table Of Contents

    Supported features and environments......................Unsupported environments..........................5 Preinstallation tasks............................Configuring a messaging environment......................Generate the trusted application key and configuration file..............Confirm that the trusted application key generated successfully............. Protecting the communication between the BlackBerry Enterprise Server and the Novell GroupWise POAs................................
  • Page 4 Install the BlackBerry Enterprise Server software.................... Specifying a name for the BlackBerry Administration Service pool during the installation process..Install a BlackBerry Enterprise Server component on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server......................
  • Page 5 You cannot access the BlackBerry Administration Service................You cannot create a user account in the BlackBerry Administration Service........... The BlackBerry Administration Service pool name is the same as the FQDN of the host computer....The text in the license agreement is not readable...................
  • Page 6 14 Legal notice...............................

  • Page 7: Overview: Blackberry Enterprise Server

    BlackBerry Enterprise Server components and BlackBerry devices. You can select from more than 450 IT policy rules that you can configure to control the features of the BlackBerry devices that are used in your organization's environment.

  • Page 8: Planning A Blackberry Enterprise Server Installation

    You install all components on one computer if you do not plan to activate many BlackBerry devices, if you determine that the computer can manage the volume of traffic for the BlackBerry Enterprise Server components, and if it is acceptable that the computer has direct access to the Internet, without being located in the DMZ.

  • Page 9: Installing The Blackberry Attachment Service

    You can connect multiple BlackBerry Enterprise Server instances and BlackBerry MDS Connection Service instances to a BlackBerry Attachment Service instance. When you install the BlackBerry Attachment Service on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server, the installation process installs the BlackBerry Attachment Service and BlackBerry Controller.

  • Page 10: Installing The Blackberry Mds Connection Service

    The BlackBerry MDS Integration Service might use increased system resources when it processes content requests. If you want to minimize the impact this has on message delivery, you can install the BlackBerry MDS Integration Service by itself on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server.

  • Page 11: Installing The Blackberry Monitoring Service

    You can install a BlackBerry Router with other BlackBerry® Enterprise Server components or by itself on a separate computer. You can install the BlackBerry Router on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server if you want to install the BlackBerry Router in the DMZ, or to install standby BlackBerry Router instances as failover components in case the primary BlackBerry Router is unavailable.

  • Page 12: Hardware Requirements: Blackberry Enterprise Server

    The following are requirements for a BlackBerry® Enterprise Server and the BlackBerry Enterprise Server components that you install on a single computer, and excludes the BlackBerry Collaboration Service and the BlackBerry MDS Integration Service. The requirements are for a BlackBerry Enterprise Server environment that includes users that receive 50 to 100 email messages each day.

  • Page 13: System Requirements

    System requirements: BlackBerry Administration Service and BlackBerry Web Desktop Manager The following system requirements apply when you install the BlackBerry® Administration Service and BlackBerry® Web Desktop Manager on a computer that is separate from the computer that hosts the BlackBerry® Enterprise Server.

  • Page 14: System Requirements: Blackberry Enterprise Server Databases

    Manager web sites assigned to the local intranet or trusted sites security zone hardware load balancer If you configure high availability for the BlackBerry Administration Service using a hardware load balancer, you must implement session persistence for SSL connections. For information on how to implement session persistence, contact the vendor of your hardware load balancer.

  • Page 15: System Requirements: Blackberry Attachment Service

    System requirements: BlackBerry Attachment Service The following system requirements apply when you install the BlackBerry® Attachment Service on a computer that is separate from the computer that hosts the BlackBerry® Enterprise Server.

  • Page 16: System Requirements: Blackberry Collaboration Service

    Windows® Internet Explorer® version 6.0 to 8.0 with language preferences configured to display encoded web pages System requirements: BlackBerry Collaboration Service The following system requirements apply when you install the BlackBerry® Collaboration Service on a computer that is separate from the computer that hosts the BlackBerry® Enterprise Server. Item...

  • Page 17: System Requirements: Blackberry Mds Integration Service

    512 MB System requirements: BlackBerry MDS Integration Service The following system requirements apply when you install the BlackBerry® MDS Integration Service on a computer that is separate from the computer that hosts the BlackBerry® Enterprise Server.

  • Page 18: System Requirements: Blackberry Router

    KB19504. System requirements: BlackBerry Router To install the BlackBerry® Router on a computer that is separate from the computer that hosts the BlackBerry® Enterprise Server, any of the following operating systems: • Windows Server® 2008 SP2 (32-bit or 64-bit) •...

  • Page 19: System Requirements: Messaging Server

    BlackBerry Administration Service, the SSL certificate installed System requirements: Messaging server Any of the following messaging servers located in close proximity to where you want to install the primary BlackBerry® Enterprise Server: • Novell® GroupWise® 8.0.1 HP1 System requirements: Firewall To install the BlackBerry®...

  • Page 20: Supported Features And Environments

    Unsupported environments Item Description The BlackBerry® Enterprise Server and BlackBerry Enterprise Server components, with the exception of the BlackBerry Router, do not support installation in a DMZ. messaging server The BlackBerry Enterprise Server and BlackBerry Enterprise Server components do not support installation on the same computer as the messaging server.
  • Page 21 BlackBerry Attachment Service You must install the software update for KB22953 on Windows Server® 2008 if you want the BlackBerry Attachment Service to support .mp3 audio files on BlackBerry devices and all audio formats on BlackBerry® 7100 Series devices that support CDMA networks. To download the software update for KB22953, visit www.blackberry.com/support/downloads/.

  • Page 22: Preinstallation Tasks

    14. Click Yes. After you finish: If you generate a new trusted application key after you install a BlackBerry Enterprise Server instance, use the BlackBerry Administration Service to update the email component with the new trusted application key.

  • Page 23: Protecting The Communication Between The Blackberry Enterprise Server And The Novell Groupwise Poas

    Before you begin: Copy the certification authority's self-signed certificate to the computer that hosts the BlackBerry® Enterprise Server. Log in to the computer that hosts the BlackBerry Enterprise Server using the Windows® account that you created and that has correct permissions.

  • Page 24: Configuring Connections For The Blackberry Enterprise Server Databases

    Server account that you specify must have database permissions on the database server. The type of permissions that you specify is determined by the setup option that you select and whether you create the BlackBerry Enterprise Server databases on the computer that hosts the BlackBerry Enterprise Server components or on another database server.

  • Page 25: Configuring Authentication To The Blackberry Mds Integration Service Database

    Management Studio) to the Windows account or Microsoft SQL Server account. • If you create the BlackBerry Enterprise Server databases on a computer that does not host the BlackBerry Enterprise Server, you must assign the database creator (dbcreator server role) Microsoft SQL Server permission to the Windows or Microsoft SQL Server account that you use to complete the BlackBerry Enterprise Server installation process.

  • Page 26: Create A Blackberry Configuration Database

    Log in to the computer that hosts the database server using a local administrator account or a Windows account that has SQL administrator permissions. Copy the BlackBerry® Enterprise Server installation media to the database server that you want to configure as the host server for the BlackBerry Configuration Database.

  • Page 27: Install The Snmp Service For Monitoring By The Blackberry Monitoring Service

    Monitoring Service If you want to install the BlackBerry® Monitoring Service on a computer in the BlackBerry Domain, you must install the SNMP service on each computer that you want to install the BlackBerry® Enterprise Server on so that the BlackBerry Monitoring Service can monitor the BlackBerry Enterprise Server activity.

  • Page 28: Creating A Blackberry Administration Service Pool Using Dns Round Robin That Includes The Blackberry Web Desktop Manager

    BlackBerry Administration Service and BlackBerry Web Desktop Manager on each computer in the pool, you can use the pool name that you specified during the installation process in the URLs for the BlackBerry Administration Service and BlackBerry Web Desktop Manager (for example, https://<pool_name>/webconsole/login or https://<pool_name>/webdesktop/login).

  • Page 29: Create The Dns Record For A Blackberry Administration Service Instance Or Blackberry Mds Integration Service Instance

    BlackBerry Administration Service pool or BlackBerry MDS Integration Service pool to access the instances using a single DNS name. You must create the DNS record in the same domain as the computers that host the BlackBerry Administration Service instances or BlackBerry MDS Integration Service instances.

  • Page 30: Persistent Socket Connections For The Blackberry Collaboration Service

    Applications that are installed with the BlackBerry Enterprise Server components The BlackBerry® Enterprise Server installation process can include the installation of third-party applications. Application BlackBerry Enterprise Server components that the application is installed with JDK with JRE™...
  • Page 31 Installation and Configuration Guide Applications that are installed with the BlackBerry Enterprise Server components Application BlackBerry Enterprise Server components that the application is installed with (if you are installing Microsoft SQL Server Express) Microsoft® .NET Framework version 2.0 • BlackBerry Enterprise Server...

  • Page 32: Installing The Blackberry Enterprise Server Software

    • If your organization's environment includes multiple Novell GroupWise POAs, before you can activate users on the BlackBerry Enterprise Server, you must turn on SOAP for the Novell GroupWise POAs that the users are on. • Verify that the computer that you perform the installation process on is in a Windows domain.

  • Page 33: Install The Blackberry Enterprise Server Software

    BlackBerry Administration Service to display. When the setup application prompts you to restart the computer, click Yes. Log in to the computer that you want to install the BlackBerry Enterprise Server on using the same account that you used in step 1.
  • Page 34 13. In the Console addresses dialog box, copy the web addresses for the BlackBerry Enterprise Server components and paste them into a document for future reference. You can use the web addresses to log in to the BlackBerry Enterprise Server components that you installed.

  • Page 35: Specifying A Name For The Blackberry Administration Service Pool During The Installation Process

    The setup application uses the FQDN of the computer that you install the first BlackBerry Administration Service instance on as the default value for the pool name. If you keep the default value and configure BlackBerry Administration Service high availability using DNS round robin at a later time, you must use the BlackBerry Configuration Panel to change the pool name to the host name for the pool.
  • Page 36 In the Application extensibility settings dialog box, consider the following information: • You can type a valid FQDN or IP address to create a BlackBerry MDS Integration Service pool or add the BlackBerry MDS Integration Service instance to a pool that you created during a previous installation process.

  • Page 37: Install A Standalone Blackberry Router

    If you reinstalled the BlackBerry Administration Service, in Windows® Internet Explorer®, delete the cache. Install a standalone BlackBerry Router A standalone BlackBerry® Router is a BlackBerry Router that is hosted by a computer that does not host any other BlackBerry® Enterprise Server components except the BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry Router and restarts the BlackBerry Router if it stops responding.
  • Page 38 In the Monitoring service dialog box, perform the following actions: • If there are a large number of BlackBerry device users in your organization or if you create a large number of reports in the BlackBerry Monitoring Service, install the BlackBerry Monitoring Service database on a database server that is separate from the database server that hosts the BlackBerry Configuration Database.

  • Page 39: Installing A Standby Blackberry Enterprise Server

    BlackBerry Enterprise Server, or different components. For example, you might want to install additional components with the standby BlackBerry Enterprise Server if you want to use the system resources on the computer to distribute the performance load.
  • Page 40 10. In the Application extensibility settings dialog box, consider the following information: • You can type an FQDN to create a new BlackBerry MDS Integration Service pool or add the BlackBerry MDS Integration Service instance to a pool that you created during a previous installation process.
  • Page 41 BlackBerry Domain, you can accept the default pool name. If you install more than one BlackBerry Administration Service instance in the BlackBerry Domain, you must create a DNS entry for the pool name that is not the name of a computer and is mapped to the IP address of each BlackBerry Administration Service instance.

  • Page 42: Postinstallation Tasks

    BlackBerry database notification system installs automatically. If you create the BlackBerry Configuration Database on a database server that you installed on a computer that is not the computer that hosts the BlackBerry Enterprise Server, you can install the BlackBerry database notification system manually after you complete the BlackBerry Enterprise Server installation process.

  • Page 43: Best Practice: Running The Blackberry Enterprise Server

    Configure the BlackBerry Administration Service instances in the pool to communicate across network subnets The instances in the BlackBerry® Administration Service pool use multicast UDP to communicate with each other. If the BlackBerry Administration Service instances are in different network subnets and your organization's network...

  • Page 44: Log In To The Blackberry Administration Service For The First Time

    Log in to the BlackBerry Administration Service for the first time To open the BlackBerry® Administration Service, you can use a browser on any computer that has access to the computer that hosts the BlackBerry Administration Service. Before you begin: To manage a BlackBerry device using the BlackBerry Administration Service while the BlackBerry device is connected to the computer, the browser must permit Microsoft®...

  • Page 45: Configuring A Computer For Monitoring

    11. Click Install certificate. The Certificate Import Wizard opens. 12. Complete the instructions in the Certificate Import Wizard. If you are trying to log in to the BlackBerry Administration Service or BlackBerry Monitoring Service using a computer that runs Windows Vista®, perform the following actions in the Certificate Import Wizard.

  • Page 46: Configure The Blackberry Monitoring Service To Monitor A Blackberry Enterprise Server

    Configure the BlackBerry Monitoring Service to monitor a BlackBerry Enterprise Server Before you begin: Verify that the computer that hosts the BlackBerry® Enterprise Server has access to the computer that hosts the BlackBerry Monitoring Service. In a browser, type https://<server_name>:8443/webconsole/app, where <server_name> is the FQDN of the computer that hosts the BlackBerry Monitoring Service.
  • Page 47 Connect a BlackBerry MDS Connection Service to a remote BlackBerry Attachment Service Perform the following task if you did not install the BlackBerry® Attachment Service on the same computer as the BlackBerry MDS Connection Service. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology >...
  • Page 48 Connect a BlackBerry Enterprise Server to a remote BlackBerry Attachment Service Perform the following actions if you did not install the BlackBerry® Attachment Service on the same computer as the BlackBerry® Enterprise Server. The BlackBerry Messaging Agent requires access to the remote BlackBerry Attachment Service so that it can process attachment requests.

  • Page 49: Connecting To A Blackberry Router

    Connect a remote BlackBerry Attachment Service to a BlackBerry Enterprise Server Perform the following actions if you did not install the BlackBerry® Attachment Service on the same computer as the BlackBerry® Enterprise Server. The BlackBerry Messaging Agent requires access to the remote BlackBerry Attachment Service so that it can process attachment requests.

  • Page 50: Permit A Blackberry Enterprise Server To Connect To A Remote Blackberry Router

    Click Edit instance. In the Router address section, type the FQDN of the computer that hosts the BlackBerry Router. If the BlackBerry Router uses a port number other than port number 3101, in the Port override field, type the port number.

  • Page 51: Configure Multiple Blackberry Enterprise Server Instances To Use The Same Blackberry Mds Integration Service

    Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry MDS Integration Service If you installed a BlackBerry® MDS Integration Service instance on a computer that is separate from a computer that hosts a BlackBerry® Enterprise Server, you must connect the BlackBerry MDS Integration Service instance to a BlackBerry Enterprise Server so that you can use the BlackBerry MDS Integration Service to send BlackBerry®...

  • Page 52: Configuring Minimum Microsoft Sql Server Permissions For The Windows Account

    After you finish: After you complete the BlackBerry Attachment Service installation process, in the Windows Services, verify that the service for the BlackBerry Attachment Service is using the Windows account that you configured. If you need to change the account information, restart the BlackBerry Attachment Service.

  • Page 53: Configure Minimum Microsoft Sql Server Permissions For The Windows Account

    Apply your changes. Changing the BlackBerry Configuration Database If you want a BlackBerry® Enterprise Server to use a different BlackBerry Configuration Database, you must run the setup application and specify the BlackBerry Configuration Database that you want the BlackBerry Enterprise Server to use.

  • Page 54: Adding Or Removing Blackberry Enterprise Server Components

    Server or install one or more remote components. If you installed a BlackBerry Enterprise Server and, when you run the setup application again you select the remote component setup option, the setup application removes the existing BlackBerry Enterprise Server software. If you installed one or more remote components and you select the BlackBerry Enterprise Server setup option, the setup application removes the existing remote components.
  • Page 55 If you installed a BlackBerry Collaboration Service with a BlackBerry Enterprise Server, you can remove the BlackBerry Collaboration Service. • If you installed a BlackBerry Enterprise Server, you can add a BlackBerry Collaboration Service. • If you installed a BlackBerry Collaboration Service as a remote component, you can remove it.

  • Page 56: Add Or Remove A Blackberry Enterprise Server Component

    10. In the Application extensibility information dialog box, consider the following information: • You can type an FQDN to create a BlackBerry MDS Integration Service pool or add the BlackBerry MDS Integration Service instance to a pool that you created during a previous installation process.
  • Page 57 14. In the Console addresses dialog box, copy the web addresses for the BlackBerry Enterprise Server components and paste them into a document for future reference. You can use the web addresses to log in to the BlackBerry Enterprise Server components.

  • Page 58: Remove Blackberry Enterprise Server Component Information From The Blackberry Configuration Database

    Remove BlackBerry Enterprise Server component information from the BlackBerry Configuration Database If you remove the software for a BlackBerry® Enterprise Server component from a computer, the software removal process does not delete the component information from the BlackBerry Configuration Database. You must delete the information manually using the BlackBerry Administration Service so that the BlackBerry Administration Service does not display the information for the component that you removed.

  • Page 59: Removing The Blackberry Enterprise Server Software

    BlackBerry Enterprise Server software. You can remove the registry keys from the Windows registry manually after the process to remove the BlackBerry Enterprise Server software completes successfully. On the computer that you removed the BlackBerry Enterprise Server software from, on the Start menu, click Run. Type regedit. Click OK.

  • Page 60: Removing The Blackberry Database Notification System

    Server Removing the BlackBerry database notification system You must remove the BlackBerry® database notification system manually if you installed it manually. You can remove the BlackBerry database notification system from one BlackBerry Configuration Database instance or all BlackBerry Configuration Database instances.

  • Page 61: Troubleshooting The Blackberry Enterprise Server Installation Process

    Possible solution Verify that the registry keys that identify the BlackBerry® Configuration Database exist in the Windows® registry. On the computer that you want to install or upgrade the BlackBerry® Enterprise Server on, on the Start menu, click Run. Type regedit.

  • Page 62: The Blackberry Enterprise Server Does Not Connect To Novell Groupwise As A Trusted Application

    GroupWise as a trusted application Possible solution Open Novell® ConsoleOne®. In the list of trusted applications, verify that the name of the trusted application key for the BlackBerry® Enterprise Server (for example, “RIM BES”) appears. A third-party tool did not install and the BlackBerry...

  • Page 63: You Cannot Determine The Blackberry Attachment Connector That The Blackberry Enterprise Server Or The Blackberry Mds Connection Service Uses

    The BlackBerry Administration Service displays the names of both the BlackBerry Attachment Connector instances. By default, you cannot determine easily which instance connects to the BlackBerry Enterprise Server or the BlackBerry MDS Connection Service, so you can change the display names of both the BlackBerry Attachment Connector instances to make them easier to identify.

  • Page 64: Various Blackberry Enterprise Server Components Do Not Start

    The computer that hosts the BlackBerry® Administration Service has more than one NIC and the production NIC is not first in the bind order in Windows® network settings as it must be for you to access the BlackBerry Administration Service.

  • Page 65: You Cannot Create A User Account In The Blackberry Administration Service

    On the computer that hosts the BlackBerry Administration Service instance, on the taskbar, click Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration. On the Administration Service - High Availability tab, in the Pool name field, type the name of the BlackBerry Administration Service pool.
  • Page 66 Installation and Configuration Guide The text in the license agreement is not readable Verify that you installed the appropriate languages and text services on the computer that you use to install the BlackBerry Enterprise Server.

  • Page 67: Glossary

    AJAX Asynchronous JavaScript® and XML BlackBerry CAL A BlackBerry® Client Access License (BlackBerry CAL) limits how many users you can add to a BlackBerry® Enterprise Server. BlackBerry Domain A BlackBerry Domain consists of the BlackBerry Configuration Database with its users and any BlackBerry®...
  • Page 68 Installation and Configuration Guide Glossary IP address An Internet Protocol (IP) address is an identification number that each computer or mobile device uses when it sends or receives information over a network, such as the Internet. This identification number identifies the specific computer or mobile device on the network.
  • Page 69 Installation and Configuration Guide Glossary Secure Sockets Layer Transmission Control Protocol TCP/IP Transmission Control Protocol/Internet Protocol (TCP/IP) is a set of communication protocols that is used to transmit data over networks, such as the Internet. Transport Layer Security Triple DES Triple Data Encryption Standard Extensible Markup Language wide area network...

  • Page 70: Provide Feedback

    Installation and Configuration Guide Provide feedback Provide feedback To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback.

  • Page 71: Legal Notice

    Legal notice Legal notice ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
  • Page 72 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.
  • Page 73 Installation and Configuration Guide Legal notice Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry® Desktop Software, and/or BlackBerry® Device Software. The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto.

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