Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE Upgrade Manual
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Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE Upgrade Manual

Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE Upgrade Manual

Version: 4.1 service pack: 4
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Upgrade Guide
BlackBerry Professional Software for Microsoft Exchange
Version: 4.1 | Service Pack: 4

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Summary of Contents for Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE

  • Page 1 Upgrade Guide BlackBerry Professional Software for Microsoft Exchange Version: 4.1 | Service Pack: 4...
  • Page 2 SWD-356206-0912100551-001...

  • Page 3: Table Of Contents

    3 Preparing to upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server..Obtain the BlackBerry Enterprise Server software files......................Verify and record the name of the existing host computer for the BlackBerry Professional Software......Verify and record the name of the administration account for the BlackBerry Professional Software......
  • Page 4 Service failed to start, generating error 5305........................BlackBerry Router and BlackBerry Dispatcher do not install during the migration or upgrade process...... I am experiencing an issue after I install the BlackBerry Professional Software on the Windows Small Business Server......................................Microsoft Outlook Web Access no longer works after I install the BlackBerry Professional Software......
  • Page 5 Save the BlackBerry Desktop Software installation files to the network drive............. Synchronizing wireless data automatically......................... Send the installation files for the BlackBerry Desktop Software and the BlackBerry Device Software to users using a third-party application................................ Confirming that the BlackBerry Device Software upgrade process completed successfully........

  • Page 7: Upgrading From The Blackberry Professional Software To The Blackberry Enterprise Server

    Upgrading from the BlackBerry Professional Software to the BlackBerry Enterprise Server Your organization can upgrade from the BlackBerry® Professional Software to a supported higher version of the BlackBerry® Enterprise Server. The decision to upgrade might be influenced by factors such as the following: •...

  • Page 8: Host Server And Database Upgrade Scenarios

    If you plan to install the BlackBerry Enterprise Server components on more than one computer, you must install the BlackBerry Professional Software on each computer that you plan to use. You can then upgrade to the BlackBerry Enterprise Server on each computer.
  • Page 9 Host server and database upgrade scenarios Hardware Scenario • If the BlackBerry Configuration Database is currently installed on a computer that is separate from the messaging server, you can configure the connection to the BlackBerry Configuration Database during the BlackBerry Enterprise Server upgrade process.

  • Page 11: System Requirements

    System requirements System requirements For information about calculating hardware requirements, visit www.blackberry.com/go/serverdocs to see the BlackBerry Enterprise Server Capacity Calculator and BlackBerry Enterprise Server Performance Benchmarking. System requirements: BlackBerry Enterprise Server Item Requirement operating system Any of the following operating systems: •...
  • Page 12 To support Microsoft Exchange 2003, the following Microsoft hotfixes installed: • 913643 on your organization's messaging server • 923537 on the computer that hosts the BlackBerry Enterprise Server Internet Service Manager to support Microsoft Exchange 2007, the Internet Service Manager component of Microsoft® IIS...

  • Page 13: System Requirements: Blackberry Attachment Service

    Internet addresses using DNS • transparency of the proxy server for proxy firewalls System requirements: BlackBerry Attachment Service The following system requirements apply when installing the BlackBerry® Attachment Service on a computer separate from the BlackBerry® Enterprise Server. Item Requirement...

  • Page 14: System Requirements: Blackberry Manager

    Java® or JavaScript® turned on • language preferences configured to display encoded web pages System requirements: BlackBerry Manager The following system requirements apply when installing the BlackBerry® Manager on a computer separate from the BlackBerry® Enterprise Server. Item Requirement operating system Any of the following operating systems: •...

  • Page 15: System Requirements: Blackberry Mds Connection Service

    To support BlackBerry device implementation that uses a hub, a USB driver that supports USB 1.1-compliant hubs System requirements: BlackBerry MDS Connection Service The following system requirements apply when installing the BlackBerry® MDS Connection Service on a computer separate from the BlackBerry® Enterprise Server. Item...

  • Page 16: System Requirements: Blackberry Mds Integration Service

    To support enhanced network authentication, RSA Authentication Agent Version 5.0 for Microsoft Windows System requirements: BlackBerry MDS Integration Service The following system requirements apply when installing the BlackBerry® MDS Integration Service on a computer separate from the BlackBerry® Enterprise Server. Item...

  • Page 17: Supported Environments

    A firewall or proxy firewall with the following conditions: • support for the BlackBerry Router to initiate an outgoing, two-way TCP/IP connection to an external server on port 3101 • support for the resolution of Internet addresses using DNS •...
  • Page 18 IBM® Lotus® Sametime® The BlackBerry Collaboration Service supports IBM Lotus Sametime when you add the IP address of the computer that hosts the BlackBerry Collaboration Service to the CommunityConnectivity document on the IBM Lotus Sametime server. Novell® GroupWise® Messenger...

  • Page 19: Unsupported Environments

    Server 2003 Unsupported environments Item Description The BlackBerry® Enterprise Server and its components, with the exception of the BlackBerry Router, do not support installation in a DMZ. messaging server The BlackBerry Enterprise Server and its components do not support the installation of the messaging server on the same computer.

  • Page 21: Preparing To Upgrade From The Blackberry Professional Software To The Blackberry Enterprise Server

    Download the current version of the BlackBerry® Enterprise Server software. Double-click the downloaded .zip file. Extract the files to a folder on the local drive of the computer that you plan to use to host the BlackBerry Enterprise Server. Verify and record the name of the existing host computer for the BlackBerry Professional Software If you plan to upgrade to the BlackBerry®...

  • Page 22: Verify The Names Of The Existing Blackberry Configuration Database And Its Host Computer

    Verify the names of the existing BlackBerry Configuration Database and its host computer If you plan to use the existing BlackBerry® Configuration Database on its existing computer after upgrading to the BlackBerry® Enterprise Server, you record the database and computer names so that you can configure the database connection during the upgrade process.

  • Page 23: Back Up The Blackberry Professional Software Registry Settings

    You can back up the BlackBerry® Configuration Database so that you can restore it, if necessary, after an installation, migration, or upgrade. You can also back up the BlackBerry Configuration Database if you plan to restore it to a different computer.
  • Page 24 Type the following commands: backup database <databasename> to disk = 'C: \<databasename>.bak' quit Back up using the BlackBerry At the command prompt, change to the Tools folder on the BlackBerry Configuration Database Backup Tool Professional Software or the BlackBerry Enterprise Server installation media.

  • Page 25: Blackberry Configuration Database Backup Tool Parameters

    Run the BlackBerryDbBackup.exe file, using the parameters that are explained in Blackberry Configuration Database Backup Tool parameters. After you finish: Restore the BlackBerry Configuration Database to the same location or to a different computer. BlackBerry Configuration Database Backup Tool parameters The parameters listed in brackets are optional.

  • Page 27: Configuring A Microsoft Exchange 5.5, Microsoft Exchange 2000, Or Microsoft Exchange 2003 Messaging Environment

    894470 Verify that your environment meets the requirements described in the applicable known issues. Download and install the hotfixes for the known issues on the computers on which you plan to install the BlackBerry Enterprise Server and the BlackBerry Manager.

  • Page 29: Setting Up The Database Connection

    Using the existing BlackBerry Configuration Database after the upgrade to the BlackBerry Enterprise Server If you plan to use the existing BlackBerry® Configuration Database on its existing computer when you upgrade to the BlackBerry® Enterprise Server, no setup is required before you begin the upgrade process.

  • Page 30: Configuring Authentication To The Blackberry Mds Integration Service Database

    Configuring authentication to the BlackBerry MDS Integration Service database If you install the BlackBerry® MDS Integration Service on a Microsoft® SQL Server®, the setup application uses the same authentication method and account that you specified for the BlackBerry Configuration Database. The account requires the same permissions for the BlackBerry MDS Integration Service database as it requires for the BlackBerry Configuration Database.

  • Page 31: Performing The Upgrade From The Blackberry Professional Software To The Blackberry Enterprise Server On The Existing Host Computer

    Back up the BlackBerry Configuration Database. • If you plan to move the existing BlackBerry Configuration Database to a different computer or to a new Microsoft® SQL Server®, perform the move before you begin the upgrade process. Verify that you have the following information available: •...

  • Page 32: Upgrade From The Blackberry Professional Software To The Blackberry Enterprise Server On The Existing Host Computer

    After an upgrade, the BlackBerry® Enterprise Server might send new service books to every BlackBerry device. If it sends all the new service books at the same time, the BlackBerry Enterprise Server startup time might be affected. You can improve the startup performance of the BlackBerry Enterprise Server by configuring the number of service books that the BlackBerry Enterprise Server sends each hour.

  • Page 33: Performing The Upgrade From The Blackberry Professional Software To The Blackberry Enterprise Server On A New Host Computer

    During the installation, use the existing CAL key information for the BlackBerry Professional Software. • If you plan to move the existing BlackBerry Configuration Database to a different computer or to a new Microsoft® SQL Server®, perform the move before you begin the upgrade process.

  • Page 34: Moving The Blackberry Configuration Database To The New Host Computer

    KB03112 and KB03633. Moving the BlackBerry Configuration Database to the new host computer You can use the backup and restore process to return to a previous version of the BlackBerry® Configuration Database after an installation, migration, or upgrade. You can also use the restore process to move an existing BlackBerry Configuration Database to a different computer. You must first create an empty database on the new computer and then restore the existing database to the new location.

  • Page 35: Improve The Startup Performance Of The Blackberry Enterprise Server After The Upgrade

    During the upgrade process, you must restart the computer. The restart can take several minutes. Before you begin: Verify that the BlackBerry® Professional Software is installed on the computer that you plan to use to host the BlackBerry® Enterprise Server. If you plan to install one or more BlackBerry Enterprise Server components on separate computers, you must install the BlackBerry Professional Software on each computer before you begin the upgrade process.

  • Page 37: Troubleshooting The Blackberry Enterprise Server Upgrade Process

    The registry keys that identify the BlackBerry® Configuration Database must exist in the Registry Editor. On the server that hosts the BlackBerry® Enterprise Server, on the taskbar, click Start > Run. Type regedit. In the left pane, navigate to HKEY_LOCAL_MACHINE\Research In Motion\BlackBerry Enterprise Server\Database.

  • Page 38: The Blackberry Collaboration Service Does Not Connect To Microsoft Office Live Communications Server 2005

    You cannot resolve errors that occur when you move users Possible solution Delete the user accounts from the BlackBerry® Enterprise Server before you start the upgrade process. Add the user accounts to the BlackBerry Enterprise Server when the upgrade process completes.

  • Page 39: You Encounter Errors When You Try To Upgrade The Blackberry Configuration Database

    Microsoft .NET Framework version 1.1 When the BlackBerry® Enterprise Server setup application installs Microsoft® .NET Framework version 1.1 SP1 on a computer that hosts a previously installed version of Microsoft .NET Framework version 1.1, it prompts you for access to the installation media for Microsoft .NET Framework version 1.1.
  • Page 40 BlackBerry Professional Software > BlackBerry Server Configuration. • The profile wizard might return more than one On the BlackBerry Server tab, click Edit MAPI Profile. mailbox for the Microsoft Windows account that runs the BlackBerry Professional Software. Type the Microsoft Exchange Server name.
  • Page 41 Software using the same configuration information that you BlackBerry Servers > System Info. used in the original installation. Do not click the Remove Server button at BlackBerry Servers. Removing the server eliminates any possibility of restoring existing user accounts that are serviced by the BlackBerry Professional Software.
  • Page 42 This is typical in hosted environments, in which the Address List so that it can resolve its own mailbox location Global Address List is isolated for each organization and those of all BlackBerry device users, regardless of the that uses the hosted services. organization they belong to.

  • Page 43: Blackberry Router And Blackberry Dispatcher Do Not Install During The Migration Or Upgrade Process

    Remove and then re-install the BlackBerry Professional Software. When you re-install the BlackBerry Professional Software, you must specify both the name of the Microsoft® SQL Server® that hosts your existing BlackBerry Configuration Database and the name of the original database (the default name is BESMgmt).

  • Page 44: Server

    KB15040. Restore the BlackBerry Configuration Database You can use the backup and restore process to return to a previous version of the BlackBerry® Configuration Database after an installation, migration, or upgrade. You can also use the restore process to move an existing BlackBerry Configuration Database to a different computer. You must first create an empty database on the new computer and then restore the existing database to the new location.
  • Page 45 In the From database list, click the name of the database that you want to restore. Click OK. Restore from a command prompt. On the computer that hosts the BlackBerry Configuration Database, at the command prompt, type the following command: osql -E Press ENTER.
  • Page 46 Upgrade Guide Restore the BlackBerry Configuration Database Task Steps Type the same parameters that you used when you backed up the database. Press ENTER.

  • Page 47: Upgrading The Blackberry Device Software

    Upgrading the BlackBerry Device Software If you want to make the new features of the BlackBerry® Enterprise Server available to users in your organization, you can upgrade the BlackBerry® Device Software and the BlackBerry® Desktop Software when you upgrade the BlackBerry Enterprise Server.

  • Page 48: Configure A Network Drive

    Save the required BlackBerry Device Software files to the folder. Verify the version of the application loader tool Perform this task to verify that the application loader tool can support the version of the BlackBerry® Device Software that you plan to install.

  • Page 49: Synchronizing Wireless Data Automatically

    Push the BlackBerry Device Manager installation file to users' computers You can push the BlackBerry® Device Manager to users' computers so that they can perform tasks such as charging their BlackBerry devices, synchronizing organizer items through the BlackBerry Router, and upgrading the BlackBerry® Device Software at their computers.

  • Page 50: Confirming That The Blackberry Device Software Upgrade Process Completed Successfully

    When you upgrade the BlackBerry Device Software, the version of the BlackBerry Device Software on the BlackBerry device does not update immediately in the BlackBerry Manager. You might have to wait for a short period of time while the BlackBerry Configuration Database synchronizes the version of the BlackBerry Device Software that displays in the BlackBerry Manager with the version of the BlackBerry Device Software that is installed on the BlackBerry device.

  • Page 51: Configure A Network Drive

    In the Device Software Location field, click the Change button. Navigate to the network location where you installed the BlackBerry® Device Software. In the Application Name list, select the check box for the BlackBerry device series that you want to upgrade the BlackBerry Device Software for.

  • Page 52: Assign The Software Configuration To A User Account

    Click OK. Assign the software configuration to a user account If you add the BlackBerry® Device Software to a software configuration and then assign the software configuration to a user acount, you can monitor when the upgrade process occurs. In the BlackBerry Manager, in the left pane, click a BlackBerry® Enterprise Server.

  • Page 53: Pushing The Blackberry Device Software And The Blackberry Desktop Software To Users' Computers

    When you upgrade the BlackBerry Device Software, the version of the BlackBerry Device Software on the BlackBerry device does not update immediately in the BlackBerry Manager. You might have to wait for a short period of time while the BlackBerry Configuration Database synchronizes the version of the BlackBerry Device Software that displays in the BlackBerry Manager with the version of the BlackBerry Device Software that is installed on the BlackBerry device.

  • Page 54: Save The Blackberry Desktop Software Installation Files To The Network Drive

    Send the installation files using a third-party application for software distribution. After you finish: If you want to make sure that users upgrade the BlackBerry Device Software, set the Force Load Count IT policy rule and the Force Load Message IT policy rule. For more information, see the BlackBerry Enterprise Server Policy...

  • Page 55: Confirming That The Blackberry Device Software Upgrade Process Completed Successfully

    When you upgrade the BlackBerry Device Software, the version of the BlackBerry Device Software on the BlackBerry device does not update immediately in the BlackBerry Manager. You might have to wait for a short period of time while the BlackBerry Configuration Database synchronizes the version of the BlackBerry Device Software that displays in the BlackBerry Manager with the version of the BlackBerry Device Software that is installed on the BlackBerry device.

  • Page 57: Troubleshooting The Blackberry Device Software Upgrade Process

    The application loader might not be shared. Possible solution Connect a BlackBerry® device to a computer on which the BlackBerry Manager is installed. At the command prompt, type \\<shared network drive>\Research In Motion\Apploader\loader.exe If the application loader tool starts, the tool is shared successfully.

  • Page 59: Glossary

    BlackBerry MDS BlackBerry® Mobile Data System A client access license (CAL) limits how many users you can add to the BlackBerry® Enterprise Server. Collaboration Data Object A demilitarized zone (DMZ) is a neutral subnetwork outside of an organization's firewall. It exists between the trusted LAN of the organization and the untrusted external wireless network and public Internet.
  • Page 60 A messaging server sends and processes messages and provides collaboration services, such as updating and communicating calendar and address book information. BlackBerry Mobile Data Service After you upgrade to BlackBerry® Enterprise Server Version 4.1 or later, the BlackBerry® Mobile Data Service name changes to the BlackBerry MDS Connection Service. MSDE Microsoft®...
  • Page 61 Upgrade Guide Glossary Extensible Markup Language...

  • Page 63: Legal Notice

    Legal notice Legal notice ©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S.
  • Page 64 Upgrade Guide Legal notice DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.
  • Page 65 WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server Software, BlackBerry® Desktop Software, and/or BlackBerry® Device Software and may require additional development or Third Party Products and Services for access to corporate applications.

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