Enabling Automatic Call Distribution (Acd); Enabling Call Back - Cisco SPA942 - - IP Phone Administration Manual

Customizing Cisco SPA and Wireless IP Phones
Enabling Call Features
STEP 4
NOTE
STEP 5
STEP 1
STEP 2
STEP 3
STEP 4
STEP 5
STEP 6
Cisco SPA and Wireless IP Phone Administration Guide
Under Supplementary Services, under the type of call blocking to enable, choose
yes.
• Block ANC—Blocks anonymous calls.
• Block CID—Blocks outbound caller ID.
These features can also be configured from the User tab, under Supplementary
Services.
Click Submit All Changes.

Enabling Automatic Call Distribution (ACD)

Typically used for call centers, Automatic Call Distribution (ACD) handles incoming
calls and manages them based on a database of instructions. You can enable this
with the SIP B parameter (
Defaults to no (disabled).
Log in to the web administration interface.
Click Admin Login and advanced.
Click the Phone tab.
Under Supplementary Services, in the ACD Login Serv field, choose yes.
In the ACD Ext field, choose the extension used for handling ACD calls. Select 1-6,
depending on your phone model. Defaults to 1.
Click Submit All Changes.

Enabling Call Back

Call back is a feature that forces the phone to repeatedly try a number that has
been dialed and received a busy response. The busy number is tried until the call
goes through and the phone rings on the user's end.
"Configuring SIP" section on page 89
4
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