Cisco Linksys PAP2 Installation And Troubleshooting Manual
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Cisco Linksys PAP2 Installation And Troubleshooting Manual

Cisco ip phone adapter with 2 ports for voice-over-ip installation and troubleshooting guide
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®
A Division of Cisco Systems, Inc.
Phone Adapter
with 2 Ports for Voice-over-IP
WIRED
Installation and Troubleshooting Guide
PAP2
Model No.

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Summary of Contents for Cisco Linksys PAP2

  • Page 1 ® A Division of Cisco Systems, Inc. Phone Adapter with 2 Ports for Voice-over-IP WIRED Installation and Troubleshooting Guide PAP2 Model No.
  • Page 3 Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2004 Cisco Systems, Inc. All rights reserved. Other brands and product names are trademarks or registered trademarks of their respective holders.
  • Page 4 Phone Adapter with 2 Ports for Voice-over-IP...

  • Page 5: Table Of Contents

    Table of Contents Chapter 1: Introduction Welcome What’s in this Guide? Chapter 2: Getting to Know the Phone Adapter Back Panel Ports The Front Panel Chapter 3: Connecting the Phone Adapter Overview Instructions for Connecting the Phone Adapter Placement Options Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu Overview Accessing the Interactive Voice Response Menu...
  • Page 6 Phone Adapter with 2 Ports for Voice-over-IP List of Figures Figure 2-1: Back Panel Figure 2-2: Front Panel Figure 3-1: Connect the Phone Adapter to Your Network and Telephone Figure 3-2: Connect the Telephone Cable Figure 3-3: Connect the Ethernet Network Cable Figure 3-4: Connect the Power Figure 3-5: Attaching the Phone Adapter’s Base Figure 3-6: Phone Adapter Standing on Base...

  • Page 7: Chapter 1: Introduction

    Chapter 1: Introduction Welcome Thank you for choosing the Linksys Phone Adapter with 2 Ports for Voice-over-IP. This Phone Adapter will allow you to make phone or fax calls using the your broadband connection. How does the Phone Adapter do this? The Phone Adapter connects your phones or fax machines to your network router or gateway, so telephone service is delivered through your cable or DSL Internet connection.
  • Page 8 Phone Adapter with 2 Ports for Voice-over-IP • Chapter 2: Getting to Know the Phone Adapter This chapter describes the physical features of the Phone Adapter. • Chapter 3: Connecting the Phone Adapter This chapter explains how to connect the Phone Adapter to your network and phones (or fax machines). •...

  • Page 9: Chapter 2: Getting To Know The Phone Adapter

    Chapter 2: Getting to Know the Phone Adapter Back Panel Ports The Phone Adapter’s ports are located on the back panel. Figure 2-1: Back Panel PHONE 1 Port For your primary Vonage Internet phone line, the PHONE 1 port allows you to connect your telephone to the Phone Adapter using an RJ-11 telephone cable (not included).

  • Page 10: The Front Panel

    Phone Adapter with 2 Ports for Voice-over-IP The Front Panel The Phone Adapter’s LEDs are located on the front panel. Figure 2-2: Front Panel PHONE 1 LED Blue. The PHONE 1 LED is solidly lit when a telephone or fax machine has a registered connection to Vonage through the PHONE 1 port.

  • Page 11: Chapter 3: Connecting The Phone Adapter

    Chapter 3: Connecting the Phone Adapter Overview This chapter gives instructions on how to connect the Phone Adapter to your network and telephones or fax machines. Shown below is a connection diagram displaying a typical setup. Internet Cable/DSL Router Modem Figure 3-1: Connect the Phone Adapter to Your Network and Telephone This chapter also describes the Phone Adapter’s placement options.

  • Page 12: Figure 3-2: Connect The Telephone Cable

    Phone Adapter with 2 Ports for Voice-over-IP 1. Using a telephone cable, connect your telephone to the PHONE 1 port of the Phone Adapter. 2. If you have a second Vonage line on your account, then connect another telephone or a fax machine to the PHONE 2 port of the Phone Adapter.

  • Page 13: Placement Options

    Placement Options There are three ways to place the Phone Adapter. The first way is to place the Phone Adapter horizontally on a surface. The second way is to stand the Phone Adapter vertically on a surface. The third way is to mount the Phone Adapter on a wall.
  • Page 14 Phone Adapter with 2 Ports for Voice-over-IP Wall-Mount Option The Phone Adapter has two wall-mount slots on its back panel. The distance between the two slots is 58 mm (2.28 inches). 1. Determine where you want to mount the Phone Adapter. 2.

  • Page 15: Chapter 4: Using The Phone Adapter's Interactive Voice Response Menu

    Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu Overview Chapter 4 explains how you can use the Interactive Voice Response Menu to configure the Phone Adapter’s network settings. You may need to change these settings depending on the specifics of your local network setup.
  • Page 16 Phone Adapter with 2 Ports for Voice-over-IP After entering a value, such as an IP address, press the # (pound) key to indicate you have finished your selection. To save the new setting, press 1. To review the new setting, press 2. To re-enter the new setting, press 3.
  • Page 17 Interactive Voice Response Menu Action Command (press these keys on the telephone) Check DHCP Enable/Disable DHCP Check IP Address Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu Using the Interactive Voice Response Menu Choices Description Use this command to find out if DHCP has been enabled or disabled.
  • Page 18 Phone Adapter with 2 Ports for Voice-over-IP Interactive Voice Response Menu Action Command (press these keys on the telephone) Set Static IP Address Check Network Mask (or Subnet Mask) Set Network Mask (or Subnet Mask) Check Static Gateway IP Address Choices Description Enter the IP...
  • Page 19 Interactive Voice Response Menu Action Command (press these keys on the telephone) Set Static Gateway IP Address Check MAC Address Check Firmware Version Manual Reboot 732668 Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu Using the Interactive Voice Response Menu Choices Description Enter the IP...

  • Page 20: Configuring The Settings For Your Internet Phone Service

    Phone Adapter with 2 Ports for Voice-over-IP Configuring the Settings for Your Internet Phone Service If you want to change the settings for your Internet phone service, visit www.vonage.com and make configuration changes online. For more information, refer to the instructions provided by Vonage. Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu Configuring the Settings for Your Internet Phone Service...

  • Page 21: Appendix A: Troubleshooting

    Appendix A: Troubleshooting This appendix provides solutions to problems that may occur during the installation and operation of the Phone Adapter. Read the description below to solve your problems. If you can't find an answer here, check the Vonage website at www.vonage.com or the Linksys website at www.linksys.com. Common Problems and Solutions 1.
  • Page 22 Phone Adapter with 2 Ports for Voice-over-IP 7. Reboot one of your networked computers, and check to see if you have an active Internet connection. 8. Pick up the telephone. You should now have a dial tone. • Set up port forwarding on your router. You must specify that four port ranges be forwarded to the IP address of the Phone Adapter.
  • Page 23 8. Repeat steps 5-7 until you have entered all four port ranges for the Phone Adapter. Application Start and End Internet phone 1 5060 to 5061 Internet phone 2 53 to 53 Internet phone 3 69 to 69 Internet phone 4 10000 to 20000 9.
  • Page 24 Phone Adapter with 2 Ports for Voice-over-IP 4. Wait two minutes, and then power on your cable or DSL modem by plugging its power adapter into an electrical outlet. 5. Wait two minutes, and then power on the router by plugging its power adapter into an electrical outlet.
  • Page 25 5. For each port range you must specify, enter a different name in the Application field. Then enter the number or range of external port(s) used by the Phone Adapter. 6. Select the protocol you will be using, UDP. 7. Enter the IP address of the Phone Adapter. For example, if the Phone Adapter’s IP address is 192.168.1.100, you would enter 100 in the field provided.
  • Page 26 Phone Adapter with 2 Ports for Voice-over-IP 3. When I’m on a telephone call, words are dropped intermittently. Go through this checklist until your problem is solved: • Are you using a wireless router and cordless phone? If so, the router and cordless phone may be using the same frequency and interfere with each other.
  • Page 27 6. Wait five minutes, and then power on the Phone Adapter by plugging its power adapter into an electrical outlet. 7. Reboot one of your networked computers, and check to see if you have an active Internet connection. • Set up port forwarding on your router. You must specify that four port ranges be forwarded to the IP address of the Phone Adapter.
  • Page 28 Phone Adapter with 2 Ports for Voice-over-IP 8. Repeat steps 5-7 until you have entered all four port ranges for the Phone Adapter. Application Start and End Internet phone 1 5060 to 5061 Internet phone 2 53 to 53 Internet phone 3 69 to 69 Internet phone 4 10000 to 20000...

  • Page 29: Frequently Asked Questions

    6. The ETHERNET LED does not light up. Go through this checklist until your problem is solved: • Check the cable connecting the Phone Adapter to your router. • Make sure your network has an active Internet connection. If it does not, follow these instructions to reboot your cable or DSL modem, Phone Adapter, and router: 1.
  • Page 30 Phone Adapter with 2 Ports for Voice-over-IP Can I make calls while I’m browsing the Internet? Yes. You can make Internet phone or fax calls while browsing the Internet. However, your web browsing may affect the quality of your telephone call, depending on the amount of upstream data traffic passing through your Internet connection.

  • Page 31: Appendix B: Windows Help

    Phone Adapter with 2 Ports for Voice-over-IP Appendix B: Windows Help Almost all Linksys products require Microsoft Windows. Windows is the most used operating system in the world and comes with many features that help make networking easier. These features can be accessed through Windows Help and are described in this appendix.
  • Page 32 Phone Adapter with 2 Ports for Voice-over-IP Appendix B: Windows Help...

  • Page 33: Appendix C: Glossary

    Phone Adapter with 2 Ports for Voice-over-IP Appendix C: Glossary Adapter - A device that adds network functionality to your PC. Backbone - The part of a network that connects most of the systems and networks together, and handles the most data. Bandwidth - The transmission capacity of a given device or network.
  • Page 34 Phone Adapter with 2 Ports for Voice-over-IP Database - A collection of data that is organized so that its contents can easily be accessed, managed, and updated. DDNS (Dynamic Domain Name System) - Allows the hosting of a website, FTP server, or e-mail server with a fixed domain name (e.g., www.xyz.com) and a dynamic IP address.
  • Page 35 Phone Adapter with 2 Ports for Voice-over-IP Firmware - The programming code that runs a networking device. Fragmentation -Breaking a packet into smaller units when transmitting over a network medium that cannot support the original size of the packet. FTP (File Transfer Protocol) - A protocol used to transfer files over a TCP/IP network. Full Duplex - The ability of a networking device to receive and transmit data simultaneously.
  • Page 36 Phone Adapter with 2 Ports for Voice-over-IP Mbps (MegaBits Per Second) - One million bits per second; a unit of measurement for data transmission. mIRC - An Internet Relay Chat program that runs under Windows. Multicasting - Sending data to a group of destinations at once. NAT (Network Address Translation) - NAT technology translates IP addresses of a local area network to a different IP address for the Internet.
  • Page 37 Phone Adapter with 2 Ports for Voice-over-IP Server - Any computer whose function in a network is to provide user access to files, printing, communications, and other services. SMTP (Simple Mail Transfer Protocol) - The standard e-mail protocol on the Internet. SNMP (Simple Network Management Protocol) - A widely used network monitoring and control protocol.
  • Page 38 Phone Adapter with 2 Ports for Voice-over-IP Topology - The physical layout of a network. TX Rate - Transmission Rate. UDP (User Datagram Protocol) - A network protocol for transmitting data that does not require acknowledgement from the recipient of the data that is sent. Upgrade - To replace existing software or firmware with a newer version.

  • Page 39: Appendix D: Specifications

    Appendix D: Specifications Model PAP2 Standards SIP v2 Session Initiation Protocol (RFC 3261, 3262, 3263, 3264) Voice Codecs G.729 A+B, G.711 a-law, G.711µ-law, G.726 Ports Power, Ethernet, Phone 1, Phone 2 Cabling Type CAT 5 (RJ45) for Ethernet Port and RJ11 for Phone Ports...
  • Page 40 Phone Adapter with 2 Ports for Voice-over-IP Dimensions 3.98" x 3.98" x 0.59" (W x H x D) (101 mm x 101 mm x 15 mm) Unit Weight 4.59 oz. (0.13 kg) Power 5 V DC, 2.0 A Certifications FCC, cUL, CE Operating Temp.

  • Page 41: Appendix E: Warranty Information

    Phone Adapter with 2 Ports for Voice-over-IP Appendix E: Warranty Information LIMITED WARRANTY Vonage warrants to You that, for a period of one year (the “Warranty Period”), your Linksys Product will be substantially free of defects in materials and workmanship under normal use. Your exclusive remedy and Vonage’s entire liability under this warranty will be for Vonage at its option to repair or replace the Product or refund Your purchase price less any rebates.
  • Page 42 Phone Adapter with 2 Ports for Voice-over-IP remedy provided under this Agreement fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to You. Please contact Vonage regarding the warranty for the Product.

  • Page 43: Appendix F: Regulatory Information

    Appendix F: Regulatory Information FCC STATEMENT This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications.
  • Page 44 Phone Adapter with 2 Ports for Voice-over-IP Appendix F: Regulatory Information...

  • Page 45: Appendix G: Contact Information

    Appendix G: Contact Information Vonage Need to contact Vonage? If you wish to speak with Vonage Customer Care, you can call Vonage at: If you are located in Canada, then call Vonage at: If you are located outside of the US, then call Vonage at: Or fax your request in to: Visit Vonage online to access your account at: Linksys...
  • Page 46 www.linksys.com...

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