Queue/Acd (Automatic Call Distribution); Finding Your Queues; Logging Into/Out Of Queues; Answering Calls From Queues - Cisco 7960 User Manual

Queue/ACD (Automatic Call Distribution)

Queue/ACD (Automatic Call Distribution)

Finding Your Queues

Logging Into/Out of Queues

Answering Calls from Queues

64 System Telephone Features
You are prompted to press 1 to delete it, # to hear the next number or * to
return to the Priority Call menu.
NOTE: If you press 1 to delete the number, it is deleted immediately and the next number
in the list is announced.
12. Repeat the previous two steps until you have found and deleted as many of
the numbers as you want.
13. Press * to return to the Priority Call menu or hang up.
14. Press 3 to immediately delete all member numbers.
The voice prompt announces that all phone numbers have been removed
from the list and you are returned to the Priority Call menu.
15. Select a menu item or hang up.
The Automatic Call Distribution (ACD) queuing feature allows the T6000 system to
distribute incoming calls arriving at the pilot number to a defined group of phones.
You will have one or more feature buttons on your telephone assigned as queue
lines, depending on how many ACD groups you belong to.
The queue name is visible on the phone when you are logged out of the queue. It
is not visible when you are logged into the queue.
When you are logged out of the queue, the name is displayed next to the line button
to which the queue is assigned. The names of the queues assigned to the phone
will also appear at the bottom of the display just above the soft key labels and the
name will be preceded by a star (
You may log into multiple queues simultaneously by pressing the queue button for
each queue for which you wish to be active.
Press the button associated with the queue you want to be logged into.The name
of the queue will no longer be displayed next to the line button on the LCD.
When a call from the queue is distributed to your phone, the phone will ring. You
MUST press the queue button to answer calls from the ACD queue. Otherwise, you
will activate your prime line and hear dial tone.
).
Cisco 7960/7940 Telephone User Guide
620-05600070B