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Cisco SPA525G User Manual

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USER GUIDE
Cisco Small Business
SPA525G and SPA525G2 SPCP IP Phones

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Summary of Contents for Cisco SPA525G

  • Page 1 USER GUIDE Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones...
  • Page 2: Table Of Contents

    Connecting Your Phone to the Network Connecting Your Phone to the Wired Network Connecting Your Phone to the Wireless Network Setting the Phone Wireless Connection Verifying Phone Startup Updating Your Phone Firmware Cisco Small Business SPA525G and SPA525G2 SPCP IP Phone User Guide...
  • Page 3 Deleting an Entry from the Call History Lists Saving a Call History List Number to Your Directory Accessing Voicemail Chapter 4: Using Advanced Phone Functions Using Your Bluetooth-Enabled Mobile Phone Cisco Small Business SPA525G and SPA525G2 SPCP IP Phone User Guide...
  • Page 4 Advanced Menus for Technical Support Personnel Appendix A: Where to Go From Here Power Adapter Statement FCC and IC Statement Federal Communication Commission Interference Statement IMPORTANT NOTE Industry Canada Statement Cisco Small Business SPA525G and SPA525G2 SPCP IP Phone User Guide...
  • Page 5: Chapter 1: Getting Started

    Smart Phone Control Protocol (SPCP) phone system, such as the Cisco Unified Communications 500 Series, with no limitations. If you are using the Cisco Attendant Console IP phone with a BroadSoft or an Cisco Small Business SPA525G and SPA525G2 SIP IP...
  • Page 6 Ethernet connection). The Cisco Attendant Console has a 320 x 240 color, 3.2" inch screen and can manage up to five telephone extensions. They also provide the following hardware features: •...
  • Page 7: Caring For Your Phone

    Caring for Your Phone The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive heat, sun, cold, or water. To clean the equipment, use a slightly moistened paper or cloth towel.
  • Page 8: Understanding Your Phone Lines And Buttons

    Pick up to answer or place calls. Speaker Speaker for phone. Message Waiting When lit: Indicator • Red—You have a new voice mail message. • Flashing Red—You have an incoming call. Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 9 Messages button Press to access voice mail. (Must be set up by your phone administrator.) Hold button Press to place a call either on hold or to resume. Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 10: Softkey Buttons

    Adds a new item (for example, a new directory entry). AddList Creates a list (for example, MP3 files). Back Returns you to the previous screen. BXfer Performs a blind call transfer. Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 11 Opens an item so that you can edit numbers or letters, or enable or disable a feature. EditDial Edits a number before dialing. EndCall Disconnects a call. Exit Closes the current menu Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 12 Moves to a previous item in a list (for example, a song in the MP3 Playlist). Redial Redials the last number that was called. Brings up the list of recently dialed numbers. Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 13 Selects the highlighted item on the IP phone screen. Trnsfer Performs a call transfer. See “Transferring Calls,” on page TrnsfVM Transfers a call to voice mail. View Displays more information about a selected item. Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 14: Using The Keypad And Buttons With Menus

    Use the navigation button to scroll up or down highlighting the desired menu item, and then press Select or the center Select navigation button to choose the highlighted item. Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 15: Entering Numbers And Text In Fields

    . @ * & % [ ] _ # + - = ( ) { } Press delChar to backspace and delete a character. Press Option > Clear to remove the entire entry. Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 16: Using Phone Hardware And Accessories

    The SPA525G2 supports the following EHS capable Plantronics headsets: Savi W7xx series ( Savi W710, W720, W730, W740 and W745) CS5xx series ( CS540, CS510 and CS520) Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 17 Your phone is Bluetooth compatible and works with Bluetooth devices such as headsets. To configure the phone to work with your headset, enable Bluetooth: Press Setup. STEP 1 Select User Preferences > Bluetooth Configuration. STEP 2 Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 18 Press Connect. The profile screen displays and a check mark appears next to the STEP 10 headset if the connection was successful. After enabling Bluetooth, set the Bluetooth mode: Press Setup. STEP 1 Scroll to User Preferences > Bluetooth Configuration. STEP 2 Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 19 Using Your Bluetooth-Enabled Mobile Phone, page 47 for more information. If multiple Bluetooth devices are in range of the Cisco SPA525G or SPA525G2, the order of devices in the Bluetooth Configuration > Bluetooth Profiles list is used, and the device with a higher priority is activated first.
  • Page 20: Switching Between The Handset, Headset, And Speakerphone

    Using the Cisco Attendant Console The Cisco Attendant Consoles are accessory consoles for the Cisco SPA500 Series IP phones. The Cisco SPA500S provides 32 three-color (red, green, and orange) programmable line buttons, and the Cisco SPA500DS provides 30 buttons. The Cisco Attendant Console attaches to the IP phone with the attachment arm provided.
  • Page 21: Changing The Cisco Spa500Ds Attendant Console Display

    The Cisco SPA500DS provides a backlit LCD display. The backlight is controlled by the backlight settings of the phone display and is not separately configurable; that is, the Cisco SPA500DS display is lit when the phone display is lit, and is off when the phone display is off.
  • Page 22: Chapter 2: Installing Your Phone

    Do not plug a telephone line cord into the port marked AUX. The RJ-11 port marked CAUTION AUX is reserved for connection with the Cisco Attendant Console. It is not for use as a telephone line port or IP device connection.
  • Page 23: Connecting The Handset

    Insert the short end of the handset cord into the jack at the bottom of the handset STEP 2 (not shown). Figure 2 Cisco SPA525G and SPA525G2 IP Phone Connections Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 24 USB port. For use with an external USB memory device (optional). You can numbered also use the USB port to charge a device such as a mobile phone. Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 25: (Optional) Attaching The Desk Stand

    (Optional) Attaching the Desk Stand Do not attach the desk stand if you want to mount the phone to the wall. If you are attaching a Cisco Attendant Console attach the console before attaching the desk stand. Line up the tabs on the desk stand with the slots on the back of the phone.
  • Page 26: Connecting Your Phone Power

    Connecting Your Phone Power Connecting Your Phone Power The Cisco SPA525G and Cisco SPA525G2 do not ship with power supplies. If you are not using Power over Ethernet (PoE), you must order a Cisco PA100 power adapter for each phone.
  • Page 27: Connecting Your Phone To The Wireless Network

    Determine Your Wireless Router Security Type If you do not know your wireless router security type, log in to the router interface to get this information. The steps below are written for a Cisco Small Business router, but procedures for other routers should be similar.
  • Page 28 If your router is using WPA, note the WPA shared key, or passphrase that you shall enter when configuring the phone. The following example shows WPA information for a Linksys WRT160N router: Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 29: Setting The Phone Wireless Connection

    Installing Your Phone Connecting Your Phone to the Network Setting the Phone Wireless Connection To set up the Cisco SPA525G and Cisco SPA525G2 wireless connection: If you have plugged in an Ethernet cable to connect the phone to the wired STEP 1 network, remove it and reboot the phone.
  • Page 30 If required, enter the user name and password. (By default, Linksys routers typically use admin for the user name and admin for the password. Cisco routers typically use cisco for the username and cisco for the password.) d.
  • Page 31 Connecting Your Phone to the Network Save your changes. g. On the Cisco SPA525G and Cisco SPA525G2, with PIN Configuration highlighted, press Select. To add the connection as a profile, press OK. Your phone might reboot before the Wi-Fi connection is established.
  • Page 32 TTLS Inner Protocol (MSCHV2, MSCHAP, PAP, CHAP, or MD5), and enter the User ID and password. LEAP: Enter the User ID and password. Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 33 Use the Up Arrow or Down Arrow key to choose the certificate you want to install STEP 6 (for example, the root certificate). press Select. Press Save to save the profile. STEP 7 Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 34: Verifying Phone Startup

    Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, the display shows the Cisco logo. All of the lights on the phone will flash. After this sequence (about five seconds) the phone displays the standard menu.
  • Page 35 Installing Your Phone Updating Your Phone Firmware Locate the phone firmware file that you downloaded from Cisco.com (for example: STEP 4 spa525g2-7-4-4.bin). In the Topology View, use the mouse to drag the phone load file from the folder on STEP 5 your PC to the UC 500 icon.
  • Page 36: Chapter 3: Using Basic Phone Functions

    Using Basic Phone Functions This chapter describes how to use the basic functions of your Cisco SPA525G and SPA525G2 IP phone. It includes the following sections: • Placing or Answering a Call, page 36 • Adjusting Call Volume and Muting, page 36 •...
  • Page 37: Placing Or Answering A Call

    To adjust the volume while you are on a call, press + on the Volume button to increase the volume, or press - to decrease the volume. Press Save. Pressing the Volume button while not on a call adjusts the volume of the phone ringer. Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 38: Using Mute

    If you are using the headset, either press the Headset button (wired) or replace the receiver (wireless). • Press EndCall to hang up one call, and preserve another call. If necessary, remove the call from hold by pressing the line button. Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 39: Transferring Calls

    Use the navigation button to select the call. STEP 1 Press Answer to answer the call. The call on the other line is automatically put on STEP 2 hold. Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 40: Recording A Live Call

    You can: • Press Dial to dial the number that called you. • Press EditDial to edit the number before calling it, and then press Dial. Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 41: Forwarding Calls

    To set Do Not Disturb, press Do Not Disturb on your phone. The IP phone screen STEP 1 indicates that Do Not Disturb is turned on for your phone. Press Setup and select User Preferences. Then: Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 42: Configuring Call Waiting

    Scroll to User Preferences and press Select. STEP 2 Select Call Preferences. STEP 3 Scroll to Call Waiting and press the Right Arrow key to turn call waiting STEP 4 Press Save. STEP 5 Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 43: Picking Up A Call

    When you hang up, the other two parties are disconnected. To keep the other parties in a call, but disconnect yourself from the call, press Join (if available on your phone system). Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 44: Using The Phone Directories

    Using Basic Phone Functions Using the Phone Directories Using the Phone Directories The Cisco SPA525G and SPA525G2 IP phones provide several different types of phone directories, depending on the phone model and what the system administrator has set up for the company.
  • Page 45 Press Option and select Copy. STEP 2 Press Option again and select Paste. STEP 3 Edit any necessary fields and press Save. STEP 4 Searching for a Contact To search for a contact: Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 46: Importing Your Mobile Phone Address Book Into The Cisco Spa 525G2

    SPA 525G2 Not all mobile phones support this function. See the list of Bluetooth-enabled mobile phones supported with the Cisco SPA 525G2 that is posted at the Cisco support community at http://www.cisco.com/go/smallbizsupport, and also consult the latest Cisco SPA 525G2 release notes available at Cisco.com.
  • Page 47: Using The Corporate Directory

    Using Basic Phone Functions Using the Call History Lists To import your mobile phone book into the personal address book on the Cisco SPA 525G2: Press Dir/Directory or press the Setup button, select Directories. STEP 1 Select Personal Address Book.
  • Page 48: Deleting A Call History List

    Deleting an Entry from the Call History Lists In the call history list, choose the call. STEP 1 Press Option and select Delete Entry. STEP 2 Press OK. STEP 3 Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 49: Saving A Call History List Number To Your Directory

    To access voicemail, press Messages on your phone. Your system administrator must configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system. Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 50: Chapter 4: Using Advanced Phone Functions

    Advanced Menus for Technical Support Personnel, page 64 Using Your Bluetooth-Enabled Mobile Phone The Cisco SPA525G or SPA525G2 support Bluetooth to allow use of the phone with a wireless Bluetooth-enabled headset. The Cisco SPA525G2 also supports the use of your IP phone in conjunction with Bluetooth-enabled mobile phone. You can do the following: •...
  • Page 51: Enabling Bluetooth

    Using Your Bluetooth-Enabled Mobile Phone Not all mobile phones support this function. See the list of Bluetooth-enabled mobile phones supported with the Cisco SPA525G2 that is posted at the Cisco support community at http://www.cisco.com/go/smallbizsupport. Also consult the latest Cisco SPA525G2 release notes available at cisco.com.
  • Page 52 The Cisco SPA525G2 connects to one Bluetooth device at a time. If multiple Bluetooth devices are in range of the Cisco SPA525G2, the order of devices in the Bluetooth Configuration > Bluetooth Profiles list is used, and the device with a higher priority is activated first.
  • Page 53: Verifying That The Cisco Spa525G2 Is Paired

    Before starting, it is helpful to find the MAC address of your Cisco SPA525G2 IP phone. Go to the Setup menu and select Status > Product Information. The MAC address is listed.
  • Page 54: Importing Your Mobile Phone Address Book Into The Cisco Spa525G2

    STEP 3 Depending on your mobile phone, it might be necessary to authorize the Bluetooth connection, even if the phone is already paired with the Cisco SPA525G2. The phone displays a status message about the import. If the import is successful, your imported contacts are shown in the directory.
  • Page 55: Making A Mobile Phone Call Through The Cisco Spa525G2

    (such as 9) to reach an outside line from the Cisco SPA525G2 when it is not paired with a mobile phone, it might not be necessary to do so when calling through your mobile phone; follow the usual process for making calls on your mobile phone.
  • Page 56: Receiving Mobile Phone Calls By Using The Cisco Spa525G2

    Using Your Bluetooth-Enabled Mobile Phone Receiving Mobile Phone Calls by using the Cisco SPA525G2 If your mobile phone is paired with the Cisco SPA525G2, an incoming call to your mobile phone is also shown on the Cisco SPA525G22. Do one of the following: •...
  • Page 57: Charging Your Mobile Phone Using Your Cisco Spa525G2

    Network—The phone network for your mobile phone. Charging Your Mobile Phone Using Your Cisco SPA525G2 You can use the USB port on the Cisco SPA525G2 to charge your mobile phone if your phone has a USB connection. Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 58: Playing Mp3 Files On Your Phone

    You can clear all songs by pressing ClearAll. After choosing songs, the songs are marked with a check next to the song. Press STEP 8 Add to add the selected songs to the playlist. Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 59: Playing Songs

    To switch the audio destination between the speaker, headset, and handset, press the Up Arrow or Down Arrow key. The icon on the left above the song length display shows the audio destination of speaker, handset, or headset. Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 60: Customizing Your Ip Phone Screen

    Scroll to Backlight Timer. Enter the number of seconds before the display should STEP 5 shut off after the phone is idle. Press Save. STEP 6 Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 61: Configuring The Phone Screen Saver

    • Refresh Interval—Enter the number of seconds to elapse before the screen saver refreshes (if, for example, you chose a rotation of pictures). Press Save. STEP 6 Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 62: Changing The Phone Wallpaper

    It might be necessary to restart your phone. For example, if the screen locks up. To restart your phone: Press Setup. STEP 1 Scroll to Device Administration and press Select. STEP 2 Scroll to Restart and press Select. STEP 3 Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 63: Viewing Phone, Network, And Call Information

    Using Advanced Phone Functions Viewing Phone, Network, and Call Information Viewing Phone, Network, and Call Information The Cisco SPA525G and SPA525G2 provide menus to view status and network information about your phone. Viewing Product Information To view product information about your phone: Press the Setup button.
  • Page 64: Viewing Peripheral Status

    Press the Setup button. STEP 1 Scroll to Network Configuration and press Select. STEP 2 Select Wi-Fi Configuration and press the Right Arrow key. STEP 3 Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 65: Advanced Menus For Technical Support Personnel

    Static IP Address Settings • • VLAN • VLAN ID • Multicast Address • Alternate TFTP ON>OFF • TFTP Server 1 • DHCP Address Released ON>OFF • Erase Configuration ON>OFF Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide...
  • Page 66: Appendix A: Where To Go From Here

    Where to Go From Here Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the Cisco SPA525G or Cisco SPA525G2. Support Cisco Small Business Support www.cisco.com/go/smallbizsupport Community Cisco Small Business Support www.cisco.com/go/smallbizhelp...
  • Page 67 Cisco SPA300 Series and guide/rcsi_500_series.pdf Cisco SPA500 Series IP Phone Cisco Small Business Cisco Partner Central for www.cisco.com/web/partners/sell/smb Small Business (Partner Login Required) Cisco Small Business Home www.cisco.com/smb Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SPCP)
  • Page 68: Power Adapter Statement

    This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. © 2013 Cisco Systems, Inc. All rights reserved. OL-18195-05...
  • Page 69: Important Note

    Revised August 2013 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

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