Automatic Call Distribution Queues; Billing Codes - Cisco IP Talk 7940 Reference Manual

aUToMaTiC Call
disTribUTion QUeUes
The service can distribute incoming calls arriving at a
designated number to a defined group of agent phones .
To answer calls, a user must be assigned to the queue
by the system administrator and be logged in .
To log into a Queue
Press the line button associated with the desired
•
queue . If you do not have a line button for the
desired queue, contact your system administrator
to be assigned to the queue .
When logged into a queue, the Queue Name will
•
disappear from the status line
If enabled, the Display Queue Status feature will
•
indicate the number of calls waiting in queue on
your phone display (i .e ., "Sales:3" indicates that 3
calls are waiting in the Sales queue) . The system
displays information about the queue that most
recently routed a call to you .
To answer a Queue Call
When a Queue Call is routed to your phone, the
•
phone will ring and the display will indicate an
incoming call on the line appearance associated
with the queue
Press the line button associated with the desired
•
queue call . If you simply lift the handset, you will
activate your primary line appearance, not the
Queue line .
When finished talking to the caller, simply hang
•
up and wait for the next call
To log out of a Queue
Press the line button associated with the desired
•
queue while there is no call present on the line

billinG Codes

Billing Codes enable you to track calls by associating
a billing code with each call .
To enter a billing Code for a Call using star Codes
During a call, press *02
•
Enter the billing code and the # sign
•
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