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Cisco Technical Support Website
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for
troubleshooting and resolving technical issues with Cisco products and technologies. The
website is available 24 hours a day, 365 days a year at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID
and password. If you have a valid service contract but do not have a user ID or password,
you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service
requests. (S3 and S4 service requests are those in which your network is minimally
impaired or for which you require product information.) After you describe your situation,
the TAC Service Request Tool automatically provides recommended solutions. If your
issue is not resolved using the recommended resources, your service request will be
assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC
by telephone. (S1 or S2 service requests are those in which your production network is
down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2
service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
xxvi Cisco 12012 Gigabit Switch Router Installation and Configuration Guide
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Table of Contents
Troubleshooting
