IBM Storwize V7000 Gen2+ Quick Installation Manual page 22

Getting help online
You can find information about products, solutions, partners, and support on the
IBM website.
To find up-to-date information about products, services, and partners, visit the IBM
website at www.ibm.com/support.
Before you call
Make sure that you take steps to try to solve the problem yourself before you call.
Some suggestions for resolving the problem before you call IBM Support include:
v Check all cables to make sure that they are connected.
v Check all power switches to make sure that the system and optional devices are
v Use the troubleshooting information in your system documentation. The
v Go to the IBM Support website at www.ibm.com/support to check for technical
Using the documentation
Information about your IBM storage system is available in the documentation that
comes with the product.
That documentation includes printed documents, online documents, readme files,
and help files in addition to the Knowledge Center. See the troubleshooting
information for diagnostic instructions. The troubleshooting procedure might
require you to download updated device drivers or software. IBM maintains pages
on the web where you can get the latest technical information and download
device drivers and updates. To access this information, go to www.ibm.com/
support and follow the instructions. Also, some documents are available through
the IBM Publications Center.
Sign up for the Support Line Offering
If you have questions about how to use and configure the machine, sign up for the
IBM Support Line offering to get a professional answer.
The maintenance that is supplied with the system provides support when there is
a problem with a hardware component or a fault in the system machine code. At
times, you might need expert advice about using a function that is provided by the
system or about how to configure the system. Purchasing the IBM Support Line
offering gives you access to this professional advice for your system, and in the
future.
Contact your local IBM sales representative or your support group for availability
and purchase information.
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Storwize V7000 Gen2 and Gen2+: Quick Installation Guide
turned on.
troubleshooting section of the Knowledge Center contains procedures to help
you diagnose problems.
information, hints, tips, and new device drivers or to submit a request for
information.