Administration Troubleshooting; Mouse Troubleshooting; Virtual Media Troubleshooting - Eaton NetDirector B064-016-04-IPH Manual

Appendix

Administration Troubleshooting

Problem
After upgrading the firmware and
logging back in, the B064-Series
KVM Switch appears to still be
using the old firmware version.

Mouse Troubleshooting

Problem
My mouse and/or keyboard is not
responding.
Mouse movement is extremely
slow.
There are two mouse pointers on
my screen, how do I change this?
My mouse pointers don't sync.

Virtual Media Troubleshooting

Problem
Virtual Media works on all of my
computers except one.
There is no Virtual Media icon on
my control panel.
I can't boot my remote server from
my Virtual Media drive.
If I connect a USB floppy drive to
a remote server, it can boot the
remote server; however, if I map
it to the remote server as a Virtual
Media drive, it cannot boot the
remote server.
I cannot mount a Folder as a Virtual
Media device.
Action
Clear your browser's cache. Delete all temporary internet files and cookies. Close the
browser and reopen it to log in with a new session.
Action
• Check the firmware version number of the Server Interface Unit (SIU) you have
connected to make sure it is the most current. (See Upgrade Main Firmware section
under Maintenence in OSD Operation for details.) If not, upgrade the SIUs firmware.
• Turn off the computer/server you are having trouble with. Unplug and re-plug the SIU
from the computer/server. Turn the computer/server back on.
There is too much data going through your connection.
• If the remote computer's wallpaper has a lot of graphics, switch it to a plain wallpaper.
• Adjust your video settings to reduce the amount of data per the instructions in the Video
Settings section under OSD Main Page.
You can choose between 3 different pointer types. See Mouse Pointer section under OSD
Main Page
See Mouse Pointer section under OSD Main Page.
Action
The remote server's mainboard may not support USB. Check to see if there is a new
firmware and BIOS version for the mainboard that does support USB.
• Virtual Media is only accessible on computers/servers that are connected to the KVM
switch using a B055-001-USB-V2
• Make sure that your System Administrator has given you access to the Virtual Media
functionality.
Your remote server's BIOS may not support booting from a USB drive. Check to see if there
is a new firmware and BIOS version for the mainboard that does support USB.
USB floppy drives have two types of format: UFI and CBI. Both can be used for OS level
Virtual Media functions, but only UFI is currently supported for BIOS level, which includes
boot functions.
If the folder is formatted with the FAT16 file system, it must be less than 2Gb to be
mounted.
83