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Appendix
Panel Array Mode Troubleshooting
Problem
The video resolution is of low
quality.
When multiple remote users are
logged in, some of them only
receive a partial image.
Java Applet & AP Java Client Troubleshooting
For mouse synchronization problems, see Manual Mouse Synchronization section under Control Panel in Remote Session
Operation. For connection and operation problems, see the table below:
Problem
The AP Java Client won't connect to
the B064-Series KVM Switch.
Pressing the Windows
Menu key has no effect.
Java Client performance
deteriorates.
National language characters do
not appear.
After upgrading the firmware of my
KVM switch and logging into the
OSD, my switch is still showing the
old firmware version number.
When I try to add a folder to be
mounted as a Virtual Media Drive, I
am unable to select the folder. The
only option I have is desktop.
Log Server Troubleshooting
Problem
The Log Server program does not
run.
Action
This occasionally occurs when the screens are scaled down to fit into each panel. Decrease
the number of panels that are displayed.
The first user to invoke Panel Array Mode should set it to display at least four panels.
Action
• Java Runtime Environment 6, Update 3 or higher must be installed on your computer.
• If a login string has been set, make sure to include the forward slash and correct string
(see Login String section under Device Management in OSD Operation for details) when
you specify the B064-Series KVM Switch's IP address.
• Try closing the Java client and opening it again.
Java doesn't support the Windows Menu key.
Exit the program and start again.
You must set the appropriate keyboard language in the Port Properties tab of the Port
Access page. (See Port Properties section under Connections in OSD Operation for details.)
You need to delete your Java temporary internet files. Open Control Panel > Java, and click
on the Settings button in the Temporary Internet Files section. In the Disk Space section, click
on Delete Files. When prompted, click OK.
In the folder selection entry field, enter the root directory of the folder you want to add.
After that, the folders contained under the root directory will be displayed.
Action
The Log Server requires the Microsoft Jet OLEDB 4.0 driver in order to access the database.
This driver is automatically installed with Windows ME, 2000 and XP. For Windows 98 or NT,
you will have to go to the Microsoft download site:
http://www.microsoft.com/data/download.htm to retrieve the driver file: MDAC 2.7 RTM
Refresh (2.70.9001.0).
Since this driver is used in Windows Office Suite, an alternate method of obtaining it is to
install Windows Office Suite. Once the driver file or Suite has been installed, the Log Server
will run.
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Table of Contents
Troubleshooting
