General Operation Troubleshooting - Eaton NetDirector B064-016-04-IPH Manual

Appendix

General Operation Troubleshooting

Problem
Erratic Operation.
I can't access the B064-Series KVM
Switch, even though I have specified
the IP address and port number
correctly.
Mouse and/or Keyboard not
responding.
Sudden loss of network connection. Close your B064-Series KVM Switch connection. Wait approximately 30 seconds, and log in
No video display on the remote
console.
When logging in from a browser, the
following message appears: 404
Object Not Found.
When I log in, the browser generates
a CA Root certificate is not trusted,
or a Certificate Error response.
There are two mouse pointers after
the remote system is accessed.
The display on the remote console
is distorted and performing an
Autosync doesn't resolve the
problem.
I have been given an account, but I
am unable to login
The Lock LEDs on the Control Panel
do not accurately portray my Lock
status
When I open a viewer, the web page
does not display properly, and I
receive an error message that says
"Problems with this Web page might
prevent it from being displayed
properly...."
82
Action
If a KVM switch is cascaded from it, the upper-level KVM must always be powered on before
the lower-level KVM. If the cascaded switch was turned on first, resetting it may resolve the
issue. If not, power off the installation and power everything on according to the installation
instructions in this manual.
• Reset the unit by pressing and holding the Reset button on the front of the unit for longer
than three seconds.
If the B064-Series KVM Switch is behind a router, the router's Port Forwarding (also referred
to as Virtual Server) feature must be configured.
• If accessing the KVM via local console, unplug and replug the cable(s) from the console
port(s).
• Turn the connected computer/server off and then back on. All connected devices need to
be powered off when connecting to the KVM.
again.
• Make sure the resolution of the monitor being used to display the remote computer/
server is higher than that of the remote computer/server.
• Make sure the OSD toolbar is closed. Sometimes mouse movement is required to bring
the screen out of sleep mode. If the OSD toolbar is open, your mouse input is not being
received by the remote computer/server.
• Check the firmware version number of the Server Interface Unit (SIU) you have
connected to make sure it is the most current. (See Upgrade Main Firmware section under
Maintenence in OSD Operation for details.) If not, upgrade the SIUs firmware.
• Press and release the left [Alt] key, then press and release the right [Alt] key.
If a login string has been set (see Login String section under Device Management in OSD
Operation for details), make sure to include the forward slash and correct login string when
you specify the B064-Series KVM Switch IP address.
The certificate can be trusted; you can proceed.
The KVM automatically defaults to show both the local and remote mouse pointers. You can
choose to display both mouse pointers at the same time or only the remote mouse pointer.
(See Mouse Pointer section under OSD Main Page in OSD Operation for details.)
• Switch ports to a port with a different resolution and then switch back.
• Lower the resolution and refresh rate for the computer/server connected to the port.
• Make sure that you have correctly entered your username and password.
• Make sure that your System Administrator has given you proper access to the KVM switch.
Click the LEDs on the Control Panel until they match those on your keyboard. Once matched
up, changing a Lock LED on the keyboard will also change it in the Control Panel and vice
versa.
• By default, IE6 and some versions of IE5 use the High security level for the Restricted Sites
zone. Windows Server 2003 uses High security for both the Restricted Sites and Internet
zones. You may need to enable Active Scripting, ActiveX Controls and Java Applets. To do
this, follow these steps: 1) In Internet Explorer, open the Tools menu and select Internet
Options. 2) In the Internet Options dialog box, click Security. 3) Click Default level, and click
OK when prompted.
• Verify that Active Scripting, ActiveX Controls and Java Applets are not blocked. If some client
computers work and others don't, verify the Internet Explorer or another program (e.g.
Anti-Virus, Firewall, etc.) on your client computer are not configured to block Scripts, ActiveX
Controls or Java Applets.
• Verify that your anti-virus program is not set to scan the Temporary Internet Files or
Downloaded Program Files folders.
• Delete all temporary internet related files by following these steps: 1) Open the Tools
menu in Internet Explorer and select Internet Options 2) Click on the General tab 3) Under
Temporary Internet Files, click Settings 4) Click Delete Files and click OK when prompted 5)
Click Delete Cookies and click OK when prompted 6) Under History, click on Clear History,
Yes and click OK when prompted.
• Make sure that you have the latest version of Microsoft DirectX installed.
• Make sure that you have the latest version of Java installed.