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PXES4P Switches
5.0
TROUBLESHOOTING
All Ethernet products are designed to provide reliability and consistently high
performance in all network environments. The installation of PXES4P Series 10/100 Mb/s
Switches is a straightforward procedure (see INSTALLATION, Section 3.0); the operation
is also straightforward and is discussed in Section 4.
Should problems develop during installation or operation, this section is intended
to help locate, identify and correct these types of problems. Please follow the suggestions
listed below prior to contacting your supplier. However, if you are unsure of the
procedures described in this section or if the PXES4P Series 10/100 Mb/s Switch is not
performing as expected, do not attempt to repair the unit; instead contact your supplier for
assistance or contact EATON Customer Support.
PXES4P Switches
5.1 Before Calling for Assistance
1.
If difficulty is encountered when installing or operating the unit, refer back to
the Installation Section of the applicable chapter of this manual. Also check to
make sure that the various components of the network are interoperable.
2.
Check the cables and connectors to ensure that they have been properly
connected and the cables/wires have not been crimped or in some way impaired
during installation. (About 90% of network downtime can be attributed to wiring
and connector problems.)
3.
Make sure that an AC power cord is properly attached to each PXES4P Series
unit. Be certain that each AC power cord is plugged into a functioning electrical
outlet. Use the PWR LEDs to verify each unit is receiving power.
4.
If the problem is isolated to a network device other than the PXES4P Series
10/100 Mb/s switch product, it is recommended that the problem device is
replaced with a known good device. Verify whether or not the problem is
corrected. If not, go to Step 5 below. If the problem is corrected, the PXES4P
Series Switch and its associated cables are functioning properly.
PXES4P Switches
5.
If the problem continues after completing Step 4 above, contact your supplier of
the PXES4P Series 10/100 Mb/s Switch unit or if unknown, contact EATON, Inc
5.2 When Calling for Assistance
Please be prepared to provide the following information.
1.
A complete description of the problem, including the following points:
a. The nature and duration of the problem;
b. Situations when the problem occurs;
c. The components involved in the problem;
d. Any particular application that, when used, appears to create the problem;
2.
An accurate list of EATON product model(s)involved, with serial number(s).
Include the date(s) that you purchased the products from your supplier.
3.
It is useful to include other network equipment models and related hardware,
including Convenient computers, workstations, terminals and printers; plus, the
various network media types being used.
Installation and User Guide (10/06)
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Installation and User Guide (10/06)
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