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HPE ProLiant BL660c Gen9 Server Blade Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. This guide is for an experienced service technician. Part Number: 798323-003 March 2017...
Remove the right DIMM baffle ........................42 Remove the center DIMM baffle ........................43 Remove the left DIMM baffle ........................44 DIMMs ..................................44 HPE Smart Storage Battery ........................... 45 SAS/SATA or NVMe backplane ..........................46 System battery ............................... 47 Heatsink ................................. 48 Processor ................................
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Direct connect SATA cabling ..........................76 SAS cabling ................................77 Using the HPE c-Class Blade SUV Cable ......................77 Connecting locally to a server blade with video and USB devices ................. 78 Accessing a server blade with local KVM ....................78 Accessing local media devices ........................
For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider. For the North American program, go to the Hewlett Packard Enterprise CSR website (http://www.hpe.com/support/selfrepair). Parts only warranty service Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
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Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Service de garantie "pièces seules" Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
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Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web (http://www.hpe.com/support/selfrepair). Servizio di garanzia per i soli componenti La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti.
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Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der Hewlett Packard Enterprise Website unter (http://www.hpe.com/support/selfrepair). Parts-only Warranty Service (Garantieservice ausschließ lich für Teile) Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service...
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Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR (http://www.hpe.com/support/selfrepair). Servicio de garantí a exclusivo de componentes La garantí a limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantí a exclusivo de componentes.
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Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise website (http://www.hpe.com/support/selfrepair). Garantieservice "Parts Only" Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
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Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para...
Illustrated parts catalog Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Spare part Customer self repair number (on page 5)
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No—Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog. Obligatoire—Pièces pour lesquelles le client doit procéder lui-même aux réparations.
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Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto. Não—Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente.
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Obbligatorio—Parti per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le spese di viaggio e manodopera dell'operazione. Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono progettate per consentire anche la riparazione da parte del cliente.
T-10 Torx screwdriver No. 2 Phillips screwdriver Insight Diagnostics software ("HPE Insight Diagnostics" on page 65) Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts.
Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.
This method forces the server to enter standby mode without properly exiting applications and the OS. If an application stops responding, you can use this method to force a shutdown. Use a virtual power button selection through iLO. This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode.
Pull the server away from the enclosure. Place the server on a flat, level work surface. Installing a server Remove the connector covers. Removal and replacement procedures 28...
Open the server latch. Install the server. Access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the enclosure for long periods with the access panel open or removed.
To remove the component: Power down the server (on page 26). Remove the server (on page 27). Press the access panel release button. Slide the access panel towards the rear of the server, and then lift to remove the panel. To replace the component, reverse the removal procedure.
To replace the drive, slide the drive into the bay until it is fully seated, and then close the release lever to lock the drive in the bay. NVMe SSD The NVMe SSD is a PCIe BUS device. A device attached to a PCIe bus cannot be removed without allowing the device and bus to complete and cease the signal/traffic flow.
Remove the enclosure connector covers. To replace the component, reverse the removal procedure. Direct connect SATA cable Power down the server (on page 26). Remove the server (on page 27). Remove the access panel ("Access panel" on page 29). Remove the direct connect SATA cables. Press the latch on the connector, and then disconnect the cable from the system board.
Mezzanine assembly To remove the component: Power down the server (on page 26). Remove the server (on page 27). Remove the access panel ("Access panel" on page 29). Remove the mezzanine assembly. Press the latch on the release lever. Open the release lever. Remove the assembly.
Press down firmly on the mezzanine assembly handles, and then close the mezzanine assembly latch. Install the access panel. Install the server ("Installing a server" on page 28). Mezzanine options To remove the component: Power down the server (on page 26). Remove the server (on page 27).
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To replace the component: Align the mezzanine card with the guide pins on the mezzanine assembly. Install the mezzanine card in the mezzanine assembly, and then tighten the mezzanine card screws to secure the card to the mezzanine assembly. Align the mezzanine assembly with the guide pins on the system board, and then install the mezzanine assembly on the system board.
Press down firmly on the mezzanine assembly handles, and then close the mezzanine assembly latch. Install the access panel. Install the server ("Installing a server" on page 28). FlexibleLOM To remove the component: Power down the server (on page 26). Remove the server (on page 27).
SAS cable To remove the component: Back up all server data. Power down the server (on page 26). Remove the server (on page 27). Remove the access panel ("Access panel" on page 29). Disconnect the SAS cable from the storage controller and the drive backplane. Loosen the captive screw.
Open the release lever. Hold the release lever and remove the storage controller/NVMe pass-through board. To replace the component, reverse the removal procedure. Serial label pull tab To remove the component: If the SUV cable is installed, remove the SUV cable. Fully extend the serial label pull tab.
Press both sides of the tab and extend it until the tab is completely removed from the chassis. To replace the component, reverse the removal procedure. Front panel drive cage assembly To remove the component: Back up all server data. Power down the server (on page 26).
Extend the serial label pull tab. Remove the three T-15 screws from the front cage assembly. Remove the front panel/drive cage assembly. M.2 SSD assembly To remove the component: Back up all server data. Power down the server (on page 26). Remove the server (on page 27).
Remove the storage controller/NVMe pass-through board ("Storage controller/NVMe pass-through board" on page 37). Remove all DIMM baffles ("DIMM baffles" on page 42). Remove the front panel/drive cage assembly ("Front panel drive cage assembly" on page 39). Remove the M.2 SSD assembly: Loosen and remove the screw securing the M.2 SSD.
Retain the heatsink blank for future use. To replace the component, reverse the removal procedure. CAUTION: To avoid damage to the system board, processor socket, and screws, do not overtighten the heatsink screws. DIMM baffles CAUTION: To avoid damage to the server and the enclosure, install all DIMM baffles in the proper location after adding or replacing DIMMs.
Remove the right DIMM baffle. To replace the component, reverse the removal procedure. Remove the center DIMM baffle Back up all server data. Power down the server (on page 26). Remove the server (on page 27). Remove the access panel ("Access panel"...
Remove the left DIMM baffle Back up all server data. Power down the server (on page 26). Remove the server (on page 27). Remove the access panel ("Access panel" on page 29). Disconnect the Smart storage battery connector. Remove the left DIMM baffle. IMPORTANT: When removing the left DIMM baffle, leave the Smart Storage Battery installed on the baffle.
To replace the component, reverse the removal procedure. To configure the memory mode, use UEFI System Utilities ("HPE UEFI System Utilities" on page 63). HPE Smart Storage Battery To remove the component: Power down the server (on page 26). Remove the server (on page 27).
Remove the Smart Storage Battery. To replace the component, reverse the removal procedure. SAS/SATA or NVMe backplane To remove the component: Back up all server data. Power down the server (on page 26). Remove the server (on page 27). Remove the access panel ("Access panel"...
Remove the drive backplane from the front panel/drive cage assembly. To replace the component, reverse the removal procedure. System battery If the server no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
Locate the battery on the system board ("System board components" on page 73). Remove the battery. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Heatsink WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
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Remove the heatsink from the processor backplate. To replace the component: Remove the thermal interface protective cover from the heatsink. CAUTION: To avoid damage to the system board, processor socket, and screws, do not overtighten the heatsink screws. Install the heatsink: Position the heatsink on the processor backplate.
To remove the component: Update the system ROM. Locate and download the latest ROM version from the Hewlett Packard Enterprise Support Center website (http://www.hpe.com/support/hpesc). Follow the instructions on the website to update the system ROM. Removal and replacement procedures 50...
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Power down the server (on page 26). Remove the server (on page 27). Remove the access panel ("Access panel" on page 29). Do one of the following: Remove the direct connect SATA cable ("Direct connect SATA cable" on page 32). Remove the SAS cable ("SAS cable"...
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CAUTION: To avoid damage to the system board, processor socket, and screws, do not overtighten the heatsink screws. Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
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Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. Clean the old thermal grease from the processor with an alcohol swab. Allow the alcohol to evaporate before continuing.
Align and install the heatsink. Alternate tightening the screws until the heatsink is seated properly. Install all DIMM baffles, if removed. Install the storage controller/NVMe pass-through board. Install the SAS cable, if removed. Install the direct connect SATA cable, if removed. Install the access panel.
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Remove all DIMM baffles ("DIMM baffles" on page 42). Remove all DIMMs ("DIMMs" on page 44). Remove the heatsink ("Heatsink" on page 48). Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
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Slide the system board assembly towards the rear, and then lift up the system board assembly to remove it. To replace the system board assembly: Remove the enclosure connector covers from the new system board and install the enclosure connector covers on the damaged system board ("Enclosure connector covers"...
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Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. Remove the clear processor socket cover. Retain the processor socket cover for future use. Removal and replacement procedures 57...
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Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: Do not press down on the processor.
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Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. Install the heatsink ("Heatsink" on page 48). Install the M.2 SSD enablement board. Install the front panel/drive cage assembly.
HP Trusted Platform Module The TPM is not a customer-removable part. CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.
Simplified Chinese (http://www.hpe.com/support/Gen9_TSG_zh_cn) The HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language: ...
QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). HPE iLO iLO is a remote server management processor embedded on the system boards of HPE ProLiant and Synergy servers. iLO enables the monitoring and controlling of servers from remote locations. HPE iLO management is a powerful tool that provides multiple ways to configure, update, monitor, and repair servers remotely.
(http://www.hpe.com/info/intelligentprovisioning/docs) iLO RESTful API support HPE iLO 4 firmware version 2.00 and later includes the iLO RESTful API. The iLO RESTful API is a management interface that server management tools can use to perform configuration, inventory, and monitoring of the ProLiant server via iLO. The iLO RESTful API uses basic HTTPS operations (GET, PUT, POST, DELETE, and PATCH) to submit or return JSON-formatted data with iLO web server.
Launching other pre-boot environments such as the Embedded UEFI Shell and Intelligent Provisioning For more information on the UEFI System Utilities, see the HPE UEFI System Utilities User Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website (http://www.hpe.com/info/UEFI/docs).
SPP. HPE Insight Diagnostics survey functionality HPE Insight Diagnostics (on page 65) provides survey functionality that gathers critical hardware and software information on ProLiant servers. This functionality supports operating systems that are supported by the server. For operating systems supported by the server, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/supportos).
ProLiant Gen8 servers, HPE SSA replaces ACU with an enhanced GUI and additional configuration features. The HPE SSA exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. Although all formats provide support for configuration tasks, some of the advanced tasks are available in only one format.
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND (does not apply to HPE ProLiant DL980 Servers), or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded.
Component identification Front panel components SATA/SAS model Item Description HPE c-Class Blade SUV cable connector* (behind the serial label pull tab) Serial label pull tab SAS/SATA drive bay 1 SAS/SATA drive bay 2 External USB 3.0 connector SAS/SATA drive bay 3...
Flashing red (1 flash per second) = System critical If the health LED indicates a degraded or critical state, review the system IML ("Integrated Management Log" on page 63) or use iLO ("HPE iLO" on page 62) to review the system health status. Power On/Standby...
3 flashes Memory 4 flashes Riser board PCIe slots 5 flashes FlexibleLOM 6 flashes Removable HPE Flexible Smart Array controller/Smart SAS HBA controller 7 flashes System board PCIe slots 8 flashes Power backplane or storage backplane 9 flashes Power supply Serial label pull tab information The serial label pull tab is located on the front panel of the server.
• The drives cannot be a part of a hardware RAID or a logical drive. • The Locate, Drive status, and Do not remove LEDs of the affected drives are not controlled and will retain their last configured state. HPE SmartDrives preserve the last configured state across power cycles.
NVMe SSD carrier Item Component Status Definition Release lever Ejects the NVMe drive carrier from the cage. — Activity ring LED Rotating green Drive activity No drive activity Do Not Remove Solid white Drive is powered on, and configured in system. Do not remove the drive.
System maintenance switch Position Default Function Off = iLO security is enabled. On = iLO security is disabled. Off = System configuration can be changed. On = System configuration is locked. Reserved Reserved Off = Power-on password is enabled. On = Power-on password is disabled. Off = No function On = ROM reads system configuration as invalid.
DIMM slots are numbered sequentially (1 through 8) for each processor. The supported AMP modes use the alpha assignments for population order, and the slot numbers designate the DIMM slot ID for spare replacement. HPE c-Class Blade SUV Cable Item Connector...
Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. HPE Smart Storage Battery cabling Direct connect SATA cabling Single direct connect SATA cable Cabling 76...
SAS cabling Using the HPE c-Class Blade SUV Cable The HPE c-Class Blade SUV Cable enables the user to perform server administration, configuration, and diagnostic procedures by connecting video and USB devices directly to the server. For SUV cable connectors, see "c-Class Blade SUV Cable ("HPE c-Class Blade SUV...
Connecting locally to a server blade with video and USB devices Use the SUV cable to connect a monitor and any of the following USB devices: USB hub USB keyboard USB mouse USB CD/DVD-ROM drive Numerous configurations are possible. This section offers two possible configurations. For more information, see "USB support (on page 66)."...
Accessing local media devices Use the following configuration when configuring a server or loading software updates and patches from a USB CD/DVD-ROM. Use a USB hub when connecting a USB CD-ROM drive to the server. The USB hub provides additional connections.
LAN on Motherboard LRDIMM load reduced dual in-line memory module NVMe non-volatile memory express NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power-On Self Test HPE ProLiant Support Pack RBSU ROM-Based Setup Utility Acronyms and abbreviations 81...
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RDIMM registered dual in-line memory module serial attached SCSI SATA serial ATA Secure Digital Systems Insight Manager serial, USB, video Trusted Platform Module UDIMM unregistered dual in-line memory module universal serial bus Acronyms and abbreviations 82...
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operating systems supported 65 USB (universal serial bus) 66 USB devices 78 USB support 66 utilities 62, 63, 64 part numbers 15 powering down 26 preparation procedures 26 problem diagnosis 61, 62 video devices 78 Product ID 64 warnings 25 QuickSpecs 62 warranty 5 weight 80...