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Insight Diagnostics survey functionality
HPE Insight Diagnostics (on page 73) provides survey functionality that gathers critical hardware and
software information on ProLiant servers.
This functionality supports operating systems that are supported by the server. For operating systems
supported by the server, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/supportos).
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every Intelligent Provisioning-assisted HPE Insight Diagnostics
installation, or it can be installed through the SPP.
HPE Insight Remote Support
Hewlett Packard Enterprise strongly recommends that you register your device for remote support to
enable enhanced delivery of your Hewlett Packard Enterprise warranty, HP Care Pack Service, or Hewlett
Packard Enterprise contractual support agreement. Insight Remote Support supplements your monitoring
continuously to ensure maximum system availability by providing intelligent event diagnosis, and
automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will
initiate a fast and accurate resolution, based on your product's service level. Notifications can be sent to
your authorized Hewlett Packard Enterprise Channel Partner for onsite service, if configured and
available in your country.
For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers
and BladeSystem c-Class Enclosures on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/insightremotesupport/docs). Insight Remote Support is available as part of
Warranty, HP Care Pack Service, or contractual support agreement.
USB support
Hewlett Packard Enterprise servers support both USB 2.0 ports and USB 3.0 ports. Both types of ports
support installing all types of USB devices (USB 1.0, USB 2.0, and USB 3.0), but may run at lower speeds
in specific situations:
•
USB 3.0 capable devices operate at USB 2.0 speeds when installed in a USB 2.0 port.
•
Hewlett Packard Enterprise provides legacy USB support in the pre-boot environment prior to the
operating system loading for USB 1.0, USB 2.0, and USB 3.0 speeds in both the UEFI Boot Mode
and the Legacy Boot Mode.
The pre-OS behavior of the USB ports is configurable in System Utilities, so that the user can change the
default operation of the USB ports. For more information, see the HPE UEFI System Utilities User Guide
for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/uefi/docs).
External USB functionality
Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for
server administration, configuration, and diagnostic procedures.
For additional security, external USB functionality can be disabled through USB options in UEFI System
Utilities.
Diagnostic tools 74
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