Thermo Scientific TSQ Series Hardware Manual page 110

7
Diagnostics and PCB and Assembly Replacement
Running the TSQ System Diagnostics
The TSQ system diagnostics do not diagnose problems that are not electrical in nature. For
example, they do not diagnose poor sensitivity due to misaligned or dirty components or to
improper tuning. Therefore, it is important that the person running the diagnostics be familiar
with system operation and basic hardware theory as well as the details of the diagnostics.
Typically, only a Thermo Fisher Scientific field service engineer runs diagnostic tests because
certain tests can overwrite system parameters. However, before calling a Thermo Fisher Scientific
field service engineer to run diagnostics, consider the following:
• Did the system fail when you were running samples?
• Did problems occur after you performed maintenance on the instrument, data system, or
• Did you change the configuration of the system, cables, or peripherals just before the problem
If the answer is yes to the first item above, there is the possibility of a hardware failure, and running
the diagnostics is appropriate.
If the answer is yes to either of the last two questions above, the problem is probably mechanical,
not electrical. Verify again that alignment, configurations, and cable connections are correct before
you call the Thermo Fisher Scientific field service engineer. Keep careful notes documenting the
nature of the problem and the corrective steps you have taken. If you are not successful in
correcting the problem, you can e-mail this information to your field service engineer. The Field
Service department can then do a preliminary evaluation of the problem before an engineer arrives
at your site.
CAUTION Non-expert users should run only the following diagnostics:
• Ion Source Board
• System Control
• Analyzer Control Board
1. Open TSQ Tune Master:
2. Choose Workspace > Full Instrument Control to display the Full Instrument Control
3. Choose Workspace > Diagnostics to display the Diagnostics Workspace.
Select Test Name: Ion Source Board, System Control, or Analyzer Control Board.
92 TSQ Series Hardware Manual
peripherals?
occurred?
To run diagnostics
a. Right-click the Start button and select Explore.
b. Browse to the C:\Thermo\Instruments\TSQ\System\Programs folder.
c. Double-click TSQTune.
Workspace.
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