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900 errors ....................................................................................................................................................................146
912 errors.......................................................................................................................................................................151
94y errors ......................................................................................................................................................................151
950-958 errors ..........................................................................................................................................................152
959 errors.....................................................................................................................................................................154
96y errors .....................................................................................................................................................................155
97y errors .....................................................................................................................................................................156
98y errors ..................................................................................................................................................................... 157
99y errors .....................................................................................................................................................................158
ADF/Scanner hardware errors..................................................................................................................... 159
8yy error messages ...................................................................................................................................................159
Scanner disabled error service check ..................................................................................................................160
Scanner carriage failure service check .................................................................................................................161
ADF service check .....................................................................................................................................................162
Scanner configuration error service check .........................................................................................................163
Scan/fax/copy symptoms .........................................................................................................................................163
Black or blank page copy service check .............................................................................................................164
CCD service check.....................................................................................................................................................165
Flatbed motor service check...................................................................................................................................165
Flatbed home position service check...................................................................................................................166
ADF rattling noise service check ...........................................................................................................................166
Flatbed legal scan service check...........................................................................................................................167
ADF streak service check ........................................................................................................................................ 167
ADF feed errors service check ...............................................................................................................................168
ADF duplex service check .......................................................................................................................................169
Modem/fax card service check...............................................................................................................................170
Blank spaces on incoming fax service check ...................................................................................................... 171
Stretched words on incoming fax service check ................................................................................................ 171
Fax reception service check .................................................................................................................................... 171
Fax transmission service check.............................................................................................................................. 173
Fax error log codes.................................................................................................................................................... 175
Escalating a fax issue to second-level support .................................................................................................. 179
Input/output option hardware errors.......................................................................................................... 180
321-344 errors ............................................................................................................................................................180
381 errors ......................................................................................................................................................................185
Other symptoms...............................................................................................................................................185
Base printer symptoms .............................................................................................................................................185
Dead machine service check..................................................................................................................................186
Controller board service check .............................................................................................................................. 187
Control panel service check....................................................................................................................................188
Toner starvation service check ...............................................................................................................................189
USB print service check ...........................................................................................................................................190
Front door not closed service check .....................................................................................................................191
Network service check .............................................................................................................................................192
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