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Lexmark MX61 Series Service Manual

Lexmark MX61 Series Service Manual

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Administrator's manual (52 pages)

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MX61x and XM3150

7016-630, -67x

Service Manual

•

Start diagnostics

•

Maintenance

•

Safety and notices

•

Trademarks

•

Index

December 20, 2016

P/N 12G2272

www.lexmark.com

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Summary of Contents for Lexmark MX61 Series

Page 1 MX61x and XM3150 7016-630, -67x Service Manual • Start diagnostics • Maintenance • Safety and notices • Trademarks • Index December 20, 2016 www.lexmark.com P/N 12G2272...
Page 2: Product Information
Trademarks Lexmark and the Lexmark logo are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer commands (language) and functions included in its printer products.
Page 3: Table Of Contents
7016 Table of contents Product information..................2 Edition notice....................2 Notices and safety information..............15 Laser notices............................... 15 Safety information.............................. 18 Preface......................23 Service manual conventions.......................... 23 Change history..............................23 General information..................31 Media guidelines..............................31 Paper guidelines................................31 Using recycled paper and other office papers....................33 Using specialty media ..............................
Page 4 7016 Avoiding jams ................................53 Understanding jam messages and locations....................... 54 [x]‑page jam, clear standard bin. [20y.xx]......................55 [x]‑page jam, open front door. [20y.xx] ........................55 [x]‑page jam, open rear door. [20y.xx]........................59 [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] ..................60 [x]‑page jam, open tray [1].
Page 5 Network [x] software error [54] ..........................116 No analog phone line connected to modem, fax is disabled................117 Non‑Lexmark [supply type], see User’s Guide [33.xy] ..................117 Not enough free space in ﬂash memory for resources [52] ................117 Paper changes needed ............................. 117 Parallel port [x] disabled [56] ............................118...
Page 6 7016 Scanner automatic feeder cover open.........................120 Scanner disabled by admin [840.01] ........................120 Scanner disabled. Contact system administrator if problem persists. [840.02] ........120 Scanner jam, remove all originals from the scanner [2yy.xx]................120 Scanner jam, remove jammed originals from the scanner [2yy.xx]...............120 Serial port [x] disabled [56] ............................120 SMTP server not set up.
Page 7 7016 900 errors ..................................146 912 errors..................................151 94y errors ..................................151 950–958 errors ................................152 959 errors..................................154 96y errors ..................................155 97y errors ..................................156 98y errors ..................................157 99y errors ..................................158 ADF/Scanner hardware errors........................159 8yy error messages ..............................159 Scanner disabled error service check ........................160 Scanner carriage failure service check .........................161 ADF service check ..............................162 Scanner conﬁguration error service check ......................163...
Page 8 7016 Bin full service check..............................195 Service menus................... 197 Understanding the printer control panel....................197 Using the printer control panel..........................197 Understanding the colors of the indicator and Sleep button lights.............. 197 Understanding the home screen ...........................198 Using the touch-screen buttons ........................... 200 Menus list................................201 Diagnostics menu............................202 Entering the Diagnostics menu ..........................
Page 9 7016 Format fax storage ..............................227 ADF edge erase.................................227 Flatbed edge erase..............................227 Scanner manual registration ..........................227 Disable scanner .................................229 Paper Prompts................................229 Envelope Prompts ..............................229 Action for Prompts ..............................230 Jobs on Disk ................................230 Disk Encryption ................................231 Wipe All Settings ................................231 Font Density.................................231 Font Sharpening .................................231 Reduced Curl................................231 Require Standby ................................232...
Page 10 7016 Ribbon cable connectors ............................247 Zero Insertion Force (ZIF) connectors......................247 Horizontal top contact connector ........................248 Horizontal bottom contact connector ......................251 Vertical mount contact connector ........................254 Horizontal sliding contact connector ......................257 Low Insertion Force (LIF) connector ....................... 260 Printhead assembly adjustments ...........................261 Removal procedures............................264 Left side removals............................264 Left cover removal ..............................264...
Page 11 7016 MPF pick roller removal ............................314 Bail removal .................................315 Jam access cover removal ............................315 Front access cover removal ............................316 Front door sensor removal ............................318 Front input guide removal............................318 Separator pad removal ............................320 Bottom side removals............................ 323 Power supply removal..............................323 Power supply shield removal ..........................323 Duplex removal................................324 Duplex sensor and input sensor removal ......................325 Index sensor removal...............................328...
Page 12 7016 USB cable removal..............................369 USB wireless cable removal...........................370 ADF hinge removal ..............................371 Flatbed assembly removal............................372 Control panel ribbon cable removal........................372 Speaker cable removal ............................372 Restraint pad removal .............................. 374 550-sheet option tray removals........................375 Pick roller removal..............................375 Separator roll assembly removal...........................
Page 13 7016 Sensor (stapler paddle HP) removal........................424 Component locations................427 Exterior locations.............................427 Front view..................................427 Rear view ..................................428 Connectors............................... 429 Controller board.................................429 Power supply ................................437 Maintenance..................... 439 Inspection guide..............................439 Scheduled maintenance..........................440 Maintenance kits................................440 Resetting the maintenance counter ........................440 Lubrication speciﬁcation..........................441 Cleaning the printer............................441 Cleaning the printer ..............................441 Cleaning the scanner glass ............................442...
Page 14 7016 Appendix A: Printer speciﬁcations............483 Electrical speciﬁcations..........................483 Operating clearances............................ 483 Acoustics................................483 Operating environment..........................484 Scanner speciﬁcations...........................484 Fax speciﬁcations............................485 Enabling the security reset jumper......................486 Appendix B: Options and features............487 Available internal options..........................487 Media handling options..........................487 Appendix C: Theory of operation............489 POR sequence..............................489 Printer control..............................
Page 15: Notices And Safety Information
7016 Notices and safety information Laser notices Laser notice The printer is certiﬁed in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certiﬁed as a Class I laser product conforming to the requirements of IEC 60825-1.
Page 16 7016 Aviso de láser Esta impresora se ha certiﬁcado en EE. UU. de conformidad con los requisitos de DHHS 21 CFR, capítulo I, subcapítulo J, para los productos láser de Clase I (1), y en otros países está certiﬁcada como un producto láser de Clase I de acuerdo con los requisitos de IEC 60825-1.
Page 17 7016 Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan 7 mW:n galliumarsenidilaser ja toimii 655–675 nanometrin aallonpituuksilla. Laserjärjestelmä ja tulostin ovat rakenteeltaan sellaisia, että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön, ylläpidon tai huollon aikana.
Page 18: Safety Information
7016 Class I 레이저 제품은 위험한 제품으로 간주되지 않습니다. 프린터에는 655-675 나노미터의 파장 영역에서 작 동하는 공칭 7밀리와트 갈륨 비소 레이저인 클래스 IIIb(3b) 레이저가 내부에 포함되어 있습니다. 레이저 시스템 과 프린터는 정상적인 작동, 사용자 유지 관리 또는 사전 설명된 서비스 조건에는 사람에게 클래스 I 수준 이상 의...
Page 19 7016 AVERTISSEMENT—RISQUE DE BLESSURE La batterie lithium de ce produit n'est pas destinée à être remplacée. Il existe un risque d'explosion si une batterie lithium est placée de façon incorrecte. Ne rechargez pas, ne démontez pas et n’incinérez pas une batterie lithium. Mettez les batteries lithium usagées au rebut selon les instructions du fabricant et les réglementations locales.
Page 20 7016 PRECAUCIÓN: POSIBLES DAÑOS PERSONALES La batería de litio de este producto no debe reemplazarse. Existe riesgo de explosión si se sustituye incorrectamente una batería de litio. No recargue, desmonte ni incinere una batería de litio. Deseche las baterías de litio según las instrucciones del fabricante y las normativas locales. Informações de Segurança •...
Page 21 7016 安全信息本产品的安全性以原来设计和特定产品的测试结果和认证为基础。万一使用来经许可的替换部件，制造商 • 不对安全性负责。本产品的维护信息仅供专业服务人员使用，并不打算证其他人使用。 • 本产品在拆卸、维修时，遭受电击或人员受伤的危险性会增高，专业服务人员对这点必须有所了触，并采 • 取必要的预防措施。当心一可能的伤害：本产品中的锂电池不可更换。如果不正确更换锂电池，可能会有爆炸危险。不要再充电、拆解或焚烧锂电池。丢弃旧的锂电池时应按照制造商的指导及当地法规进行处理。 Notices and safety information...
Page 22 7016...
Page 23: Preface
7016 Preface This manual contains maintenance procedures for service personnel. It is divided into the following chapters: • General information contains a general description of the printer. Special tools and test equipment are discussed. • Diagnostic information contains diagnostic aids you can use to isolate failing FRUs. These diagnostic aids include error code tables, symptom tables, and service checks.
Page 24 7016 October 21, 2016 • Updated the topics “Unresponsive imaging unit service check” and “Blank pages check” in the “Diagnostic information” chapter. September 30, 2016 • Deleted the ﬁrst step of the “Blank pages check” topic in the “Fixing print quality issues” group in the “Diagnostic information”...
Page 25 7016 April 12, 2016 • Updated the Electronics 1 assembly to add bin full sensor with PN 40X9119. March 23, 2016 • Revised the topic “Fuser removal” in the “Rear side removals" group of the “Repair information” chapter. • Revised the topic “Right cover removal” in the “Right side removals" group of the “Repair information” chapter.
Page 26 7016 November 4, 2015 • Added the “201 paper jams” subgroup in the “Paper jams” group in the “Diagnostic information” chapter. • Added step 6, with graphic, in the “MPF tray removal” topic in the “Front removals” group in the “Repair information”...
Page 27 7016 April 6, 2015 • 40X8086 FRU was renamed to ‘550‑sheet tray insert’ • 40X8261 FRU was renamed to ‘ACM assembly (standard tray only)’ • 40X8262 FRU was renamed to ‘ACM assembly (option tray only)’ February 5, 2015 • Part number 41X0259 (Narrow media sensor) was added to the parts catalog. October 10, 2014 •...
Page 28 7016 • Changed the title from eSF backup to Backing up eSF solutions and settings, and updated the topic. • Updated the Controller board removal topic. • Editorial changes January 17, 2014 • Restore factory defaults topics were added to the service menus. •...
Page 29 7016 – Toner smart chip compatibility service check – Imaging chip compatibility service check – Flash full service check – Maintenance kit service check – NVRAM cyclic redundancy service check – Invalid ﬁrmware/controller board service check – RAM memory error service check –...
Page 30 7016 Parts catalog – Staple ﬁnisher exit assembly – Staple ﬁnisher tamper assembly – Staple ﬁnisher accumulator assembly February 19, 2013 • A FRU (40X8540) was added to the parts catalog. February 4, 2013 • New topic for updating the ﬁrmware was added to the Service menus chapter. •...
Page 31: General Information
7016 General information The Lexmark MX610 and MX611 (7016‑6xx) are network‑capable, multifunction laser printers that print monochrome print jobs. All information in this service manual pertains to all models unless explicitly noted. The printers are available in the following models: Model Conﬁgurations...
Page 32 7016 Curl Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding problems.
Page 33: Using Recycled Paper And Other Office Papers
As an environmentally conscious company, Lexmark supports the use of recycled office paper produced speciﬁcally for use in laser (electrophotographic) printers. In 1998, Lexmark presented to the US government a study demonstrating that recycled paper produced by major mills in the US fed as well as non-recycled paper.
Page 34: Using Specialty Media
7016 Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper. • Low moisture content (4–5%) • Suitable smoothness (100–200 Sheffield units, or 140–350 Bendtsen units, European) Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and...
Page 35 Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at http://support.lexmark.com. When printing on labels: •...
Page 36: Supported Paper Sizes, Types, And Weights
7016 • Before loading letterhead, ﬂex, fan, and straighten the stack to prevent sheets from sticking together. • Page orientation is important when printing on letterhead. Tips on using transparencies • Print a test page on the transparencies being considered for use before buying large quantities. •...
Page 37 7016 Paper size and Standard Optional 250‑ Multipurpose Scanner Duplex dimension 550‑sheet tray or 550‑sheet feeder glass mode tray Legal 215.9 x 355.6 mm (8.5 x 14 in.) Executive 184.2 x 266.7 mm (7.25 x 10.5 in.) Oﬁcio (México) 215.9 x 340.4 mm (8.5 x 13.4 in.) Folio 215.9 x 330.2 mm...
Page 38 7016 Paper size and Standard Optional 250‑ Multipurpose Scanner Duplex dimension 550‑sheet tray or 550‑sheet feeder glass mode tray Other Envelope 85.7 x 165 mm to 215.9 x 355.6 mm (3.375 x 6.50 in. to 8.5 x 14 in.) Universal is supported in duplex mode only if the width is at least 210 mm (8.27 in.) and the length is at least 279.4 mm (11 in.).
Page 39: Data Security Notice
7016 Data security notice The printer contains various types of memory that store printer and network settings, information from embedded solutions, and user data. The following are the types of memory and data that they store. • Volatile memory—The printer uses standard random access memory (RAM) to buffer user data temporarily during simple print and copy jobs.
Page 40 7016...
Page 41: Diagnostic Information
Before you start the troubleshooting procedures, perform the following checks: • Use genuine Lexmark supplies and parts for the best results. Third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. •...
Page 42: Power-On Reset (Por) Sequence
7016 • Avoid sites generating ammonia gas, high temperature, high humidity (near water faucets, kettles, humidiﬁers), cold spaces, near open ﬂames, and dusty areas. • Avoid sites exposed to direct sunlight. • Make sure the paper is the recommended paper for this printer. •...
Page 43: Fixing Print Quality Issues
Before troubleshooting speciﬁc print problems, complete the following initial print quality check: • Use only genuine Lexmark supplies. Third-party supplies may cause print quality problems. • The printer must be in a location that follows the recommended operating environment speciﬁcations.
Page 44: Gray Background Or Toner Fog Check
7016 • Print a menu settings page. Be sure to keep the original menu settings page to restore the customer’s custom settings if needed. • Verify on the menu settings page if the following are set to their default values: –...
Page 45: Repeating Defects Check
7016 Actions Step 5 Replace the power Replace the printer. supply. See “Power Check the transfer roll left contact spring for damage. supply removal” on page 323. Is it free of damage? Repeating defects check Actions Step 1 Replace the imaging Go to step 2.
Page 46: Solid Black Pages Check
7016 Actions Step 1 Go to step 2. Replace the imaging unit. Check the imaging unit for wear or damage. Is it free of wear or damage? Step 2 Go to step 3. Go to step 5. Check the imaging unit contacts and spring for proper installation or damage.
Page 47: Shadow Images Check
7016 Actions Step 1 Go to step 2. Replace the imaging unit. Check the imaging unit for damage. Is it free of damage? Step 2 Go to step 3. The problem is solved. Remove any contamination from the imaging unit contacts. Does the problem remain? Step 3 Replace the power...
Page 48: Skewed Print Check
7016 Actions Step 5 The problem is Replace the fuser. solved. “Fuser Turn off the printer. removal” on Remove the rear door and cover. page 346. Disconnect the fuser cable connected to PCN5 of the power supply. Check for approximate correct resistance on the fuser cable: •...
Page 49 7016 Actions Step 5 Go to step 11. Replace the input tray. Check the lift plate on the input tray for damage. Is it free of damage? Step 6 Go to step 7. Replace the MPF pick roller and Make sure the MPF pick roller and separator pad are free of debris. separator pad.
Page 50: Streaked Horizontal Or Vertical Lines Check
7016 Streaked horizontal or vertical lines check Actions Step 1 Go to step 2. Replace the imaging unit. Check the imaging unit for wear or damage. Is it free of wear or damage? Step 2 Go to step 3. The problem is solved.
Page 51: Toner Specks Check
7016 Actions Step 1 Go to step 2. Tighten the screws. Check if the fuser screws are tightly fastened. Are they tightly fastened? Step 2 Go to step 3. Replace the fuser. “Fuser Turn off the printer. removal” on Remove the rear door and cover. page 346.
Page 52: Paper Jams
7016 Actions Step 3 Go to step 4. Replace the transfer roll. Check the transfer roll for contamination or excessive wear. Is it free of contamination or wear? Step 4 Go to step 5. Replace the fuser. Remove the fuser and check for damage or debris on the rollers and belts.
Page 53: Avoiding Jams
7016 Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. •...
Page 54: Understanding Jam Messages And Locations
7016 Understanding jam messages and locations When a jam occurs, a message indicating the jam location and information to clear the jam appears on the printer display. Open the doors, covers, and trays indicated on the display to remove the jam. Notes: •...
Page 55: [X]-Page Jam, Clear Standard Bin. [20Y.xx]
7016 Jam access area Printer control panel message What to do Finisher output bin [x]-page jam, remove all pages • Move the left tamper arm to the left and the right from the output bin. Leave paper tamper arm to the right, and then remove the in bin [45y.xx] jammed paper from the ﬁnisher bin.
Page 56 7016 Pull out the toner cartridge using the handle. Lift the green handle, and then pull out the imaging unit from the printer. Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. Diagnostic information...
Page 57 7016 Lift the green ﬂap in front of the printer. Place the imaging unit aside on a ﬂat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Firmly grasp the jammed paper on each side, and then gently pull it out.
Page 58 7016 Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer.
Page 59: [X]-Page Jam, Open Rear Door. [20Y.xx]
7016 [x]‑page jam, open rear door. [20y.xx] Open the front door to loosen the jammed paper in the rear door. Gently pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 60: [X]-Page Jam, Remove Tray 1 To Clear Duplex. [23Y.xx]
7016 Close the front and rear door. From the printer control panel, select Done to clear the message and continue printing. [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] Pull out the tray completely. Diagnostic information...
Page 61: [X]-Page Jam, Open Tray [1]. [241.Xx]
7016 Locate the lever, and then pull it down to release the jam. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open tray [1].
Page 62: [X]-Page Jam, Open Tray [X]. [24Y.xx]
7016 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open tray [x].
Page 63: [X]-Page Jam, Clear Manual Feeder. [25Y.xx]
7016 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, clear manual feeder.
Page 64 7016 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. From the printer control panel, touch Done to clear the message and continue printing.
Page 65: [X]-Page Jam, Open Automatic Feeder Top Cover. [28Y.xx]
7016 [x]‑page jam, open automatic feeder top cover. [28y.xx] Remove all original documents from the ADF tray. Note: The message is cleared when the pages are removed from the ADF tray. Open the ADF cover. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 66 7016 Move the tamper arms to the sides. Remove all jammed pages from inside the access areas. Note: Make sure all paper fragments are removed. If necessary, touch Done from the printer control panel to clear the message and continue printing. Paper jam in the ﬁnisher rear door Open the ﬁnisher rear door.
Page 67 7016 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Open the ﬁnisher trap door, remove any paper fragments inside the trap door. Note: After removing any jammed paper in the ﬁnisher bin or in the ﬁnisher rear door, open the trap door to remove any paper fragments.
Page 68 7016 Close the ﬁnisher rear door. If necessary, touch Done from the printer control panel to clear the message and continue printing. Staple jam in the ﬁnisher Open the staple access door. Pull out the staple cartridge from the ﬁnisher. Diagnostic information...
Page 69 7016 Lift the staple guard, and then remove any jammed or loose staples. Press down the staple guard until it clicks into place. Insert stapler cartridge back into the ﬁnisher until it clicks into place. Diagnostic information...
Page 70: [X]-Page Jam, Remove All Pages From The Finisher's Accumulator. Leave Paper In Bin. [45Y.xx]
7016 Close the staple access door. If necessary, touch Done from the printer control panel to clear the message and continue printing. [x]-page jam, remove all pages from the ﬁnisher’s accumulator. Leave paper in bin. [45y.xx] Paper jam in the ﬁnisher bin Empty the standard bin.
Page 71 7016 Remove all jammed pages from inside the access areas. Note: Make sure all paper fragments are removed. If necessary, touch Done from the printer control panel to clear the message and continue printing. Paper jam in the ﬁnisher rear door Open the ﬁnisher rear door.
Page 72 7016 Open the ﬁnisher trap door, and then remove any paper fragments from inside the trap door. Note: After removing any jammed paper in the ﬁnisher rear door, open the trap door to remove any paper fragments. Close the trap door. Diagnostic information...
Page 73: 200 Paper Jams
7016 Close the ﬁnisher rear door. If necessary, touch Done from the printer control panel to clear the message and continue printing. 200 paper jams 200 paper jam messages Notes: • Some error messages are applicable only to printer models with installed polygon LSU (laser scanning unit).
Page 74 7016 Error code Description Action 200.11 Printhead motor fell out of lock after page reaches Go to “Sensor (input) image jam service check” the input sensor. on page Mirror motor got locked, and then lost it again Go to “Laser scanning unit (LSU) service check” before the initial lock timeout.
Page 75 7016 Error code Description Action 200.44 Page from Tray 1 did not reach the input sensor (or Go to “Sensor (input) early/late arriving service the manual feed sensor, if present) after multiple check” on page pick attempts. Page did make it out of the tray at least as far as the ACM sensor.
Page 76 7016 Sensor (input) early/late arriving service check Action Step 1 Go to step 2. Go to step 5. Check the paper source. Is the paper from the MPF? Step 2 Go to step 3. Replace the MPF pick roller and Check the MPF pick roller and separator pad for damage and separator pad.
Page 77 7016 Action Step 7 Replace the jam Go to step 8. access cover. See Check the jam access cover if it is blocking the input sensor. “Jam access cover removal” on Is it blocking the input sensor? page 315. Step 8 Go to step 9.
Page 78 7016 Action Step 5 Go to step 6. Replace the input sensor. See “Duplex POR into the Diagnostics menu and perform a sensor test: sensor and input Diagnostics Menu > Base Sensor Test > Input sensor removal” on page 325. Does the sensor state on the control panel display change when it is toggled? Step 6...
Page 79: 201 Paper Jams
7016 201 paper jams 201 paper jam messages Error code Description Action 201.01 Narrow media sensor is covered during warm up. Go to “Sensor (narrow media) jam service Input sensor is not covered. check” on page 201.20 Took too long to ramp up auger motor. Go to “Cartridge gearbox service check”...
Page 80: 202 Paper Jams
7016 202 paper jams 202 paper jam messages Error code Description Action 202.01 Exit sensor is covered during warm up. Go to “Sensor (fuser exit) jam service check” on page 202.03 Media did not reach the fuser exit sensor. Go to “Sensor (fuser exit) jam service check”...
Page 81: 23Y Paper Jams
7016 Sensor (fuser exit) jam service check Action Step 1 Go to step 2. Clear the paper path of any media Check the input sensor area for jammed media fragments. fragments. Is the paper path free of partially fed or jammed media? Step 2 Go to step 3.
Page 82 7016 Error code Description Action 232.03 Input sensor never detected sheet from internal Go to “Duplex service check” on page duplex path. 232.10 Feed error picking from the duplexer. Go to “Duplex service check” on page Duplex service check Action Step 1 Go to step 2.
Page 83: 241 Paper Jams
7016 241 paper jams 241 paper jam messages Error code Description Action 241.01 Paper over tray 1 pass thru sensor on warmup. Go to “Tray 1 jam service check” on page 241.02 Sensor (input) early arriving jam. 241.03 Tray 1 pass thru sensor never became covered when feeding a sheet from an option below.
Page 84 7016 Error code Description Action 241.41 Media feeder motor stall in tray 1. Go to “Tray 1 jam service check” on page 241.42 Media feeder motor pick motor under‑speed in tray 1. 241.43 Media feeder motor stalled on the last pick attempt in tray 1.
Page 85 7016 Action Step 5 Go to step 6. Replace the front input guide. See Check the front input guide. “Front input guide removal” on Is it free of damage? page 318. Step 6 Go to step 8. Go to step 7. POR into the Diagnostics menu and perform a feed test: Diagnostics Menu >...
Page 86: 242-244 Paper Jams
7016 Action Step 13 Contact the next The problem is level of support. solved. Does the error remain? 242–244 paper jams 242 paper jam messages Error code Description Action 242.01 Paper over tray 2 pass through sensor on warm- Go to “Option tray jam service check”...
Page 87 7016 Error code Description Action 242.20 Took too long to ramp up dc feed motor in tray 2. Go to “Option tray jam service check” on page 242.21 Pick motor stall in tray 2. 242.22 Tray 2 pick motor underspeed. 242.24 DC Feed ACM stalled on the last pick attempt in tray 2.
Page 88 7016 243 paper jam messages Error code Description Action 243.01 Paper over tray 3 pass through sensor on warm- Go to “Option tray jam service check” on page 243.02 Input sensor detected late feed during a pick retry from tray 3. 243.03 tray 3 pass through sensor never became covered when feeding a sheet from an option below.
Page 89 7016 Error code Description Action 243.20 Took too long to ramp up dc feed motor in tray 3. Go to “Option tray jam service check” on page 243.21 Pick motor stall in tray 3. 243.22 Tray 3 pick motor underspeed. 243.24 DC Feed ACM stalled on the last pick attempt in tray 3.
Page 90 7016 244 paper jam messages Error code Description Action 244.01 Paper over tray 4 pass through sensor on warm- Go to “Option tray jam service check” on page 244.02 Input sensor detected late feed during a pick retry from tray 4. 244.03 Tray 4 pass through sensor never became covered when feeding a sheet from an option...
Page 91 7016 Error code Description Action 244.20 Took too long to ramp up dc feed motor in tray 4. Go to “Option tray jam service check” on page 244.21 Pick motor stall in tray 4. 244.22 Tray 4 pick motor underspeed. 244.24 DC Feed ACM stalled on the last pick attempt in tray 4.
Page 92 7016 Option tray jam service check Action Step 1 Replace the option Go to step 2. tray. Restart the printer. Does it fail to complete the POST sequence and display a 242.01 error? Step 2 The problem is Go to step 3. solved.
Page 93: 25Y Paper Jams
7016 Action Step 9 Contact the next The problem is level of support. solved. Does the error remain? 25y paper jams 25y paper jam messages Error code Description Action 250.06 Input sensor did not detect sheet picked from Go to “MPF service check”...
Page 94 7016 Action Step 3 Go to step 4. Replace the MPF pick roller and Make sure the MPF pick roller and separator pad are free of debris. separator pad. See Check both for wear or damage. “MPF pick roller removal” on Are they free of damage? page 314 “Separator pad...
Page 95: 28Y Paper Jams
7016 28y paper jams 28y paper jam messages Error Description Action code 280.06 Paper missing—posted when paper is Go to “ADF paper jam service check” on page removed from input tray after job is initiated. 282.01 ADF static jam—interval sensor active at POR time.
Page 96 7016 Actions Step 1 Go to step 2. Go to step 3. Check the paper for damage such as wrinkles, moisture or tears. Is the paper damaged? Step 2 Go to step 3. The problem is solved. Send a scan job using an undamaged paper. Does the problem remain? Step 3 Go to step 4.
Page 97 7016 Actions Step 10 Go to step 11. Go to step 12. Perform the sensor (ADF paper present and ADF scan) tests. See “Sensor tests” on page 219. Are the sensors properly functioning? Step 11 Go to step 14. Go to step 12. If the ADF has an interval sensor, perform the sensor (ADF interval) tests.
Page 98: 29Y Paper Jams
7016 Actions Step 18 Replace the ADF Replace the assembly. See “ADF controller board. See Check the voltages and grounds on JADF1 on the controller board. unit removal” on “Controller board “Controller board” on page 429 for signal and voltage page 362.
Page 99 7016 Actions Step 6 Go to step 7. Go to step 8. Remove the ADF rear cover and inspect the ADF cover closed sensor for dirt and debris. Is there dirt and debris present? Step 7 The problem is Go to step 8. solved.
Page 100: 45Y Paper Jams
7016 45y paper jams 451 paper jam messages Error code Description Action 451.01 Media remains detected by the sensor (stapler “Finisher jam service check” on pass through) after power on. page 103. 451.03 The media fed did not reach the sensor (stapler pass through).
Page 101 7016 454 paper jam messages Error code Description Action 454.41 Staple ﬁnisher ejector motor stalled. “Ejector jam service check” on page 102. 454.42 Staple ﬁnisher ejector motor did not reach the required speed. 454.43 Staple ﬁnisher took too long to ramp up the stapler ejector motor.
Page 102 7016 Ejector jam service check Action Step 1 Go to step 2. The problem is solved. Open the stapler service cover, and then reseat the sensor (stapler paddle HP) connector on the controller card. POR the machine. Does the error remain? Step 2 Go to step 3.
Page 103 7016 Finisher jam service check Action Step 1 Go to step 2. The problem is solved. Open the rear door and check the ﬂag of the sensor (stapler pass through). If damaged, then replace the sensor. See “Sensor (stapler pass through) removal” on page 413.
Page 104 7016 Stapler carriage jam service check Action Step 1 Replace the stapler The problem is accumulator solved. Open the stapler service cover. Reseat the sensor (stapler throat) assembly. See cable. Then reseat also the other end of the cable on the controller “Stapler card, and then POR the machine.
Page 105 7016 Stapler priming jam service check Action Step 1 Go to step 2. The problem is solved. Open the stapler right cover. Reseat the stapler carriage assembly cables. Then reseat also the other end of the cables on the controller card, and then POR the machine. Does the error remain? Step 2 Replace the stapler...
Page 106 7016 Action Step 3 Go to step 4. The problem is solved. Reseat the connectors of the right and left tamper motors. Then reseat also the motor connectors on the controller card. Does the error remain? Step 4 Go to step 5. If a 453.xx error occurs, then replace Swap the stapler left and right tamper motors.
Page 107 7016 Stapler right tamper jam service check Action Step 1 Go to step 2. The problem is solved. Remove the stapler top cover. Reseat the connector of the sensor (stapler right tamper HP). Then reseat also the sensor connector on the controller card. Does the error remain? Step 2 Go to step 3.
Page 108: Understanding The Printer Messages
7016 Action Step 7 Go to step 8. Replace the tamper sub‑assembly. See Check the following: “Tamper sub- • Manually move the left and right tamper arms and check if they assembly removal” can move freely. on page 416. • Check the tamper home position ﬂags for damage.
Page 109: Cartridge Nearly Low [88.Xy]
7016 Cartridge nearly low [88.xy] If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge very low, [x] estimated pages remain [88.xy] You may need to replace the toner cartridge very soon. For more information, see the “Replacing supplies” section of the User’s Guide.
Page 110: Check Tray [X] Connection
7016 Check tray [x] connection Try one or more of the following: • Turn off the printer, and then turn it back on. If the error occurs a second time, then: Turn off the printer. Unplug the power cord from the electrical outlet. Remove the indicated tray.
Page 111: Configuration Change, Some Held Jobs Were Not Restored [57]
7016 Conﬁguration change, some held jobs were not restored [57] Held jobs are invalidated because of the following possible changes in the printer: • The printer ﬁrmware has been updated. • The tray for the print job has been removed. •...
Page 112: Fax Memory Full
7016 Fax memory full From the printer control panel, touch Continue to clear the message. Fax partition inoperative. Contact system administrator. Try one or more of the following: • From the printer control panel, touch Continue to clear the message. •...
Page 113: Incompatible Tray [X] [59]
7016 If necessary, touch Continue on the printer control panel to clear the message and continue printing. Incompatible tray [x] [59] Try one or more of the following: • Remove the indicated tray. • From the printer control panel, touch Continue to clear the message and continue printing without using the indicated tray.
Page 114: Insufficient Memory To Support Resource Save Feature [35]
7016 Insufficient memory to support Resource Save feature [35] Install additional printer memory or touch Continue to disable Resource Save, clear the message, and continue printing. Load [paper source] with [custom type name] [paper orientation] Try one or more of the following: •...
Page 115: Load [Paper Source] With [Paper Type] [Paper Size] [Paper Orientation]
7016 Load [paper source] with [paper type] [paper size] [paper orientation] Try one or more of the following: • Load the speciﬁed tray or feeder with the correct size and type of paper. • To use the tray or feeder with the correct size and type of paper, touch Finished loading paper on the printer control panel.
Page 116: Maintenance Kit Low [80.Xy]
Cancel the print job. Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, contact customer support at http://support.lexmark.com or your service representative. If necessary, touch Continue to clear the message and continue printing. Maintenance kit nearly low [80.xy] For more information, contact customer support at http://support.lexmark.com...
Page 117: No Analog Phone Line Connected To Modem, Fax Is Disabled
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 118: Parallel Port [X] Disabled [56]
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace cartridge, 0 estimated pages remain [88.xy] Replace the toner cartridge. For more information, see the instruction sheet that came with the supply.
Page 119: Replace All Originals If Restarting Job
“Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Diagnostic information...
Page 120: Restore Held Jobs
7016 Restore held jobs? Try one or more of the following: • From the printer control panel, touch Restore to restore all held jobs stored in the printer hard disk. • From the printer control panel, touch Do not restore if you do not want to restore any of the print jobs. Scanner automatic feeder cover open Close the ADF cover.
Page 121: Some Held Jobs Were Not Restored
7016 Some held jobs were not restored From the printer control panel, touch Continue to delete the indicated job. Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible. Standard network software error [54] Try one or more of the following: •...
Page 122: Unformatted Flash Detected [53]
7016 Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. Unformatted ﬂash detected [53] Try one or more of the following: • From the printer control panel, touch Continue to stop the defragmentation and continue printing. •...
Page 123: User Attendance Messages
7016 User attendance messages User attendance messages (0–99.99) Error code Description Action 31.21 Missing or unresponsive imaging unit Go to “Unresponsive imaging unit service check” on page 139. 31.25 Missing or unresponsive imaging unit Go to “Unresponsive imaging unit service check”...
Page 124 7016 Error code Description Action 32.05 Unsupported cartridge Go to “Unsupported toner cartridge service check” on page 126. 32.05 Unsupported imaging unit Go to “Unsupported imaging unit service check” on page 127. 32.08 Unsupported cartridge Go to “Unsupported toner cartridge service check”...
Page 125: Unresponsive Toner Cartridge Service Check
The problem is solved. Check if the toner cartridge is a supported and genuine Lexmark supply. If not, then replace it. Make sure that the toner cartridge is properly installed. Check the toner cartridge, toner cartridge button, and cartridge plunger for damage. Replace if necessary.
Page 126: Unsupported Toner Cartridge Service Check
The problem is solved. Check if the toner cartridge is a supported and genuine Lexmark supply. If not, then replace it. Make sure that the toner cartridge is properly installed. Check the toner cartridge, toner cartridge button, and cartridge plunger for damage. Replace if necessary.
Page 127: Unsupported Imaging Unit Service Check
Go to step 2. The problem is solved. Check if the imaging unit is a supported and genuine Lexmark supply. If not, then replace it. Make sure that the imaging unit is properly installed. Make sure that the latest ﬁrmware is installed.
Page 128: Toner Smart Chip Compatibility Service Check
Action Step 1 Go to step 2. The problem is solved. Check if the toner cartridge is a supported and genuine Lexmark supply. If not, then replace it. Does the error remain? Step 2 Contact the next The problem is level of support.
Page 129: Supplies Mismatch Service Check
The problem is solved. Check if the toner cartridge and imaging unit are supported and genuine Lexmark supplies. If not, then replace the supplies. Make sure that the supplies are compatible. Note: Do not install a MICR cartridge with a non‑MICR imaging unit or vice versa.
Page 130: Insufficient Memory Service Check
7016 Insufficient memory service check Action Step 1 Go to step 2. The problem is solved. Disable the Resource save feature: Settings > Print Settings > Setup Menu > Resource Save > Off Does the problem remain? Step 2 Go to step 3. Reseat the memory card.
Page 131: Toner Cartridge Low Service Check
7016 Toner cartridge low service check Action Step 1 Go to step 2. The problem is solved. Replace the toner cartridge. Does the problem remain? Step 2 Go to step 3. The problem is solved. Make sure the toner cartridge smart chip contact cable JARW1 is properly connected to the controller board.
Page 132: 111 Errors
7016 111 errors 111 error messages Notes: • Some error messages are applicable only to printer models with a polygon LSU (laser scanning unit). • If the sixth digit character assigned to the serial number of the printer is in the P–Z range, then the printer is installed with a polygon LSU (example: 4514 2ZHH 007CR).
Page 133 7016 Error code Description Action 111.40 Wrong printhead installed. Go to “Laser scanning unit (LSU) service check” on page 134. 111.50 Open-loop printhead error, open-loop sweep state. 111.51 Open-loop printhead error, open-loop sweep state. 111.52 Open-loop printhead error, check prelim amp state.
Page 134 7016 Laser scanning unit (LSU) service check Action Step 1 Go to step 3. Go to step 2. Make sure that the LSU and controller board are compatible. • Check the serial number of the printer to determine whether the LSU is galvo or polygon. The LSU is galvo if the sixth digit character assigned is in the 0–9 or B–N range (example: 4514 20HH 007CR).
Page 135: 121 Errors
7016 Action Step 6 Go to step 7. The problem is solved. Check the LSU for damages, and replace if necessary. Installation note: Mechanical and electronic LSU adjustments are required to complete the installation of the LSU. See “Printhead assembly adjustments” on page 261.
Page 136 7016 Error code Description Action 121.30 Fuser failed to reach printing temperature by the Go to “Fuser service check” on page 136. time a page reached the fuser. 121.31 Fuser is too hot. Global temperature check. 121.32 Open fuser main thermistor. 121.33 Open fuser edge thermistor.
Page 137: 126 Errors
7016 Action Step 4 Perform an LVPS Replace the fuser. service check. See “Fuser Turn off the printer. “LVPS service removal” on Remove the rear door and cover. check” on page 346. Disconnect the fuser cable connected to PCN5 of the power page 137.
Page 138: 132 Errors
7016 Action Step 3 Contact your next Replace the LVPS. level of support. “Power supply Turn off the printer. removal” on Remove the power cord. page 323. Measure the resistance between terminals A and D of the power supply socket. Is the resistance approximately 30 ohms? 132 errors 132 error messages...
Page 139: Errors
Go to step 2. The problem is solved. Check if the imaging unit is a supported and genuine Lexmark supply. If not, then replace it. Make sure that the imaging unit is properly installed. Make sure that the latest ﬁrmware is installed.
Page 140: 140 Errors
7016 Action Step 5 Go to step 6. The problem is solved. Clean the CTLS. Does the problem remain? Step 6 Go to step 7. Reseat the cables. • Check the cable PCN3 for proper connection to the power supply. •...
Page 141: 146 Errors
7016 Action Step 3 Replace the Replace the main controller board. See drive gearbox. See Check the main drive motor for proper operation: “Controller board “Main drive gearbox Remove the main drive gearbox. removal” on removal” on Note: Do not disconnect the main drive gearbox cable. page 282.
Page 142: 155 Errors
7016 Action Step 4 The problem is Contact the next solved. level of support. Replace the controller board. Does this ﬁx the problem? 155 errors 155 error messages Error code Description Action 155.00 No encoder received from auger motor. Go to “Cartridge gearbox service check”...
Page 143: 171 Errors
7016 Action Step 4 Go to step 5. The problem is solved. Run a print test. Does the problem remain? Step 5 Go to step 6. The problem is solved. Replace the toner cartridge Does the problem remain? Step 6 Go to step 7.
Page 144: Procedure Before Starting The 9Yy Service Checks
7016 Cooling fan service check Action Step 1 Go to step 2. Replace the cooling fan. See “Cooling Make sure that the cable JFAN1 is properly connected to the fan removal” on controller board. page 281. Check if the cooling fan is rotating properly. Is it rotating properly? Step 2 Go to step 3.
Page 145 7016 Collect information from the user. Note: Not all of the items are retrievable from the printer you are working on. A. Collecting the history information from the SE menu Note: Make sure that your printer is connected to a network or to a print server. Open a Web browser, type http://printer_IP_address/se, and then press Enter.
Page 146: 900 Errors
144. Determine the operating system used when the error occurred. If possible determine whether a PostScript or PCL ﬁle was sent to the device when the error occurred. Ask the customer which Lexmark Solutions applications are installed on the device.
Page 147 7016 Action Step 1 Go to step 2. The problem is solved. POR the printer. Does the error remain? Step 2 Go to step 3. Go to step 6. Write down the exact 900.xx error code displayed on the device. Turn off the printer.
Page 148 7016 Action Step 7 Go to step 8. Go to step 10. Note: Before performing this step, write down the following information about the ﬁle being sent to the printer: • Application used • Operating system • Driver type • File type (PCL, PostScript, XPS, etc.) Reattach the communications cable.
Page 149 7016 Action Step 15 Go to step 31. The problem is solved. Install a Lexmark recommended memory option. Send a print job to the printer. Does the error remain? Step 16 Go to step 17. Go to step 21. Is there a modem installed? Step 17 Go to step 18.
Page 150 7016 Action Step 24 Go to step 25. The problem is solved. Upgrade the ﬁrmware if it was not upgraded in a previous step. Note: Contact your next level of support for the correct ﬁrmware level to use. POR the printer. Send the printer a print job.
Page 151: 912 Errors
7016 Action Step 31 Contact your next level of support. You will need the following information: • Exact 900.xx error digits and complete error message • Printed menu settings page • Printed network settings page • Device error log • A sample print ﬁle if the error appears to be isolated to a single ﬁle •...
Page 152: 950-958 Errors
7016 950–958 errors 950–958 error messages Error code Description Action 950.xx NVRAM mismatch failure—mismatch between Go to “NVRAM mismatch failure service check” controller board EEPROM and control panel mirror. on page 152. ".xx" codes: • 00-29— mismatch between system and mirror •...
Page 153 7016 Warning—Potential Damage: These components can be used as a method of troubleshooting as long as the machine is booted into diagnostic mode or is operating in diagnostic mode. Once a component has been installed in a machine and powered up into user mode, it cannot be used in another machine. It must be returned to the manufacturer.
Page 154: 959 Errors
7016 959 errors 959 error messages Error code Description Action 959.01 Controller veriﬁcation failure of pensive boot code Go to “Invalid ﬁrmware/controller board service check” on page 155. 959.02 Failure to authenticate Signature Veriﬁcation Code 959.03 Signature Veriﬁcation Code failed to authenticate a code partition 959.04 Jump to unveriﬁed address...
Page 155: 96Y Errors
7016 Invalid ﬁrmware/controller board service check Action Update the ﬁrmware. Replace the The problem is controller board. See solved. Note: Contact the next level of support for the correct ﬁrmware “Controller board level. removal” on page 282. Does the error remain? 96y errors 96y error messages Error code Description...
Page 156: 97Y Errors
7016 97y errors 97y error messages Error code Description Action 975.xx Network error—Unrecognizable network port. Go to “Network port error service check” on page 156. 976.xx Network error—Unrecoverable software error in network port. 978.xx Network error—Bad checksum while programming network port. 979.xx Network error—Flash parts failed while programming network port.
Page 157: 98Y Errors
7016 98y errors 98y error messages Error code Description Action 980.xx Engine experiencing unreliable communication Go to “Option communication error service with the speciﬁed device. check” on page 157. 981.xx Engine protocol violation detected by the speciﬁed device. 982.xx Communications error detected by the speciﬁed device.
Page 158: 99Y Errors
7016 Action Step 5 Go to step 6. The problem is solved. Make sure that both ends of the interconnect cables are properly connected to the controller board and engine options card. Does the problem remain? Step 6 Go to step 7. The problem is solved.
Page 159: Adf/Scanner Hardware Errors
7016 ADF/Scanner hardware errors 8yy error messages Error code Description Action 840.01 The scanner is disabled and can’t be used. Go to “Scanner disabled error service check” on page 160. 840.02 The scanner is disabled and can’t be used. Go to “Scanner disabled error service check”...
Page 160: Scanner Disabled Error Service Check
7016 Scanner disabled error service check Actions Step 1 Go to step 2. The problem is solved. POR the machine into Conﬁguration menu > Disable scanner. From there, select Enabled to change the settings to reenable the scanner module and then save the setting. POR the MPF to operating mode.
Page 161: Scanner Carriage Failure Service Check
7016 Actions Step 7 Go to step 8. The problem is solved. Replace the ADF unit. See “ADF unit removal” on page 362. POR the machine into Conﬁguration menu > Disable scanner. From there, select Enabled to change the settings to re‑enable the scanner module and then save the setting.
Page 162: Adf Service Check
7016 Actions Step 2 Go to step 3. The problem is solved. Make sure that the ﬂatbed ﬂat ﬂexible cable is properly connected. Does the problem remain? Step 3 Go to step 4. The problem is solved. Check the ﬂatbed ﬂat ﬂexible cable for damage, and then replace the ﬂatbed assembly if necessary.
Page 163: Scanner Configuration Error Service Check
7016 Action Step 5 The problem is Go to step 6. solved. Replace the ﬂatbed. See “Flatbed assembly removal” on page 372. Did this solve the problem? Step 6 Go to step 7. Go to step 8. Did the ADF pick motor or feed motor tests fail? Step 7 The problem is Go to step 8.
Page 164: Black Or Blank Page Copy Service Check
7016 Symptom Action Machine dials a number but fails to make a connection with The other fax machine may be turned off. Ask the another fax machine. fax recipient to check their machine. Incoming fax has blank spaces or poor quality. Go to “Blank spaces on incoming fax service check”...
Page 165: Ccd Service Check
7016 Actions Step 7 The problem is Consult the next solved. level of support. Replace the controller board. See “Controller board removal” on page 282. Did this ﬁx the problem? CCD service check Actions Step 1 Go to step 2. No issue.
Page 166: Flatbed Home Position Service Check
7016 Flatbed home position service check Actions Step 1 The problem is Go to step 2. solved. POR the MFP. Does the CCD move and return to the home position? Step 2 Go to step 3. Go to step 5. Perform the home position sensor test.
Page 167: Flatbed Legal Scan Service Check
7016 Flatbed legal scan service check Action Step 1 Go to step 3. Go to step 2. Check the JPLEN1 connector on the controller board for proper connection. Is it properly connected? Step 2 The problem is Go to step 3. solved.
Page 168: Adf Feed Errors Service Check
7016 ADF feed errors service check Actions Step 1 Clean them with a lint Replace the free cloth and separator pad and If the ADF is multi-feeding, check for dirt on the ADF separator pad isopropyl alcohol. restraint pad. and ADF separator rollers. Are they dirty? Step 2 Go to step 3.
Page 169: Adf Duplex Service Check
7016 Actions Step 10 Problem resolved. Go to step 11. Replace the ADF cable. See “ADF cable removal” on page 368. Does this ﬁx the problem? Step 11 Problem solved. Replace the controller board. See Replace the ADF. See “ADF unit removal” on page 362.
Page 170: Modem/Fax Card Service Check
7016 Actions Step 6 Go to step 7. Replace the ADF cable. See “ADF Check the ADF cable for continuity. Make sure pin 22 has cable removal” on continuity. page 368. Does pin 22 have continuity? Step 7 Problem solved. Replace the controller board.
Page 171: Blank Spaces On Incoming Fax Service Check
7016 Actions Step 8 Replace the fax card. Replace the “Modem controller board. See Check the voltages from connector JMOD2 on the controller removal” on “Controller board board. Check Pin 1, 9, 12 and 13 for +3.3VDC. Pin 10 for +5VDC. Pins page 288.
Page 172 7016 Actions Step 1 Go to step 2. Go to step 3. Is the phone line properly connected to the modem card and the wall jack? Step 2 The problem is Go to step 3. solved. Properly connect the phone line to the modem card and to the wall jack.
Page 173: Fax Transmission Service Check
7016 Actions Step 13 Go to step 14. Stop here. The issue is with the other Check the device that cannot receive a fax. device. Can it send a fax? Step 14 The problem is Go to step 15. solved. Press **411 to enter the Fax/SE Menu.
Page 174 7016 Actions Step 5 Go to step 7. Go to step 6. Use a telephone handset to verify the phone line is free of static or external noise. Is the phone line noise-free? Step 6 The problem is Go to step 7. solved.
Page 175: Fax Error Log Codes
7016 Actions Step 16 The problem is Go to step 17. solved. Disable Block No Name Fax user setting. Did this ﬁx the issue? Step 17 Go to step 18. Go to step 19. Go to the Administrator menu. Enter the Fax settings - Analog Fax Settings submenu.
Page 176 7016 Error code Description Action Error occurred when receiving image data. • Check line quality. • Adjust Receive Threshold. • Select a lower Max Speed value under Fax Receive settings. Error occurred when sending image data. • Check line quality. •...
Page 177 7016 Error code Description Action Too many errors when transmitting in ECM • Check line quality. mode. • Adjust ‘Transmit Level’. • Select a lower ‘Max Speed’ value under Fax Send settings. Remote device failed to respond to the • Select a lower ‘Max Speed’...
Page 178 7016 Error code Description Action Failure to transmit training successfully in • Select a lower “Max Speed” under V17, V29 terminal modulation schemes. Fax Send settings. • Adjust the “Transmit Level”. • Check line quality. Failure to transmit training successfully in •...
Page 179: Escalating A Fax Issue To Second-Level Support
7016 Error code Description Action Busy tone detected. Check with remote end if successive attempts fail. Hardware error detected. “Modem/fax card service check” on page 170. A timeout occurred after dialing the Check with remote end if successive number and waiting for a response. attempts fail.
Page 180: Input/Output Option Hardware Errors
7016 In the Web browser address bar, type http://MFP/<IP address>/se. Click Report a Fax Problem. The fax check list displays. Fill in the requested information. This is where you will type in the information you retrieved in step 3. Second- level support can assist you if you have questions about the information requested on the page.
Page 181 7016 322 error messages Error code Description Action 322.54 Motor 2 (Separator/Pass through) motor no ﬁrst Go to “Option tray separator/pass through encoder motor service check” on page 183. 322.55 Motor 2 (Separator/Pass through) motor stop error 322.56 Motor 2 (Separator/Pass through) PWM underﬂow (motor overspeed) 324 error messages Error code...
Page 182 7016 334 error messages Error code Description Action 334.57 Motor 3 motor no ﬁrst encoder Go to “Option tray ACM motor service check” on page 184. 334.58 Motor 3 motor stop error 334.59 Motor 3 PWM underﬂow (motor overspeed) 335 error messages Error code Description Action...
Page 183 7016 Option tray pick/lift motor service check Action Step 1 Go to step 2. Replace the tray insert. Remove the option tray insert. Check the lift plate and gears for proper operation by moving the metal plate. Do the lift plate and gears move freely, and are they free of wear or damage? Step 2 Go to step 3.
Page 184 7016 Option tray ACM motor service check Action Step 1 Go to step 2. Reseat the cable. Check the cable J11 on the option tray controller card. Is it properly connected? Step 2 Go to step 3. Replace the ACM assembly.
Page 185: 381 Errors
7016 381 errors 381 error messages Error code Description Action 381.51 No encoder feedback detected from the staple Go to “Ejector motor failure service check” on ﬁnisher ejector motor. page 185. 381.52 Motor stop error—the ejector motor kept on running some time after the motor was commanded to stop.
Page 186: Dead Machine Service Check
7016 Symptom Action False Close front door displayed. Go to “Front door not closed service check” on page 191. False Remove paper from standard bin displayed. Go to “Bin full service check” on page 195. Dead machine service check Action Step 1 Go to step 3.
Page 187: Controller Board Service Check
7016 Controller board service check Service checks which involve measuring voltages on the LVPS/HVPS (low voltage power supply/high voltage power supply) board should be performed with the printer positioned on its back side. Note: When making voltage readings, always use frame ground unless another ground is speciﬁed. See the wiring diagram in the back of the book for more information.
Page 188: Control Panel Service Check
7016 Action Step 8 Go to step 9. The problem is solved. Perform the control panel service check. Go to “Control panel service check” on page 188. Does the error remain? Step 9 Go to step 10. Replace the controller board. Go Is the LED on the bottom of the board illuminating? “Controller board removal”...
Page 189: Toner Starvation Service Check
The problem is solved. Check if the toner cartridge is a supported and genuine Lexmark supply. If not, then replace it. Make sure that the toner cartridge is properly installed. Check the toner cartridge and toner cartridge button for damage. Replace if necessary.
Page 190: Usb Print Service Check
7016 Action Step 6 Go to step 8. Go to step 7. Check the connections between the cartridge gearbox and the controller board. Is the cable properly connected to the cartridge gearbox and to the controller board? Step 7 The problem is Go to step 8.
Page 191: Front Door Not Closed Service Check
7016 Action Step 6 The problem is Go to step 7. solved. Try a different USB cable. Did this ﬁx the issue? Step 7 The problem is Contact the next solved. level support Replace the controller board. Go to “Controller board removal” on page 282.
Page 192: Network Service Check
Have the network administrator verify that the device is using the correct SSID, and wireless security protocols. For more network troubleshooting information, consult the Lexmark Network Setup Guide. Actions Step 1 Go to step 3.
Page 193 7016 Actions Step 5 Go to step 10. Go to step 6. Does the IP address displayed on the network settings page match the IP address in the port of the drivers using the printer? Step 6 Go to step 7. Go to step 9.
Page 194 7016 Actions Step 16 The problem is Go to step 17. solved. Assign the correct wireless network to the printer. Did this ﬁx the problem? Step 17 Go to step 18. Contact the network administrator. Are the other devices on the wireless network communicating properly? Step 18 Go to step 20.
Page 195: Bin Full Service Check
7016 Bin full service check Action Step 1 Go to step 2. The problem is solved. Update the ﬁrmware. Note: Contact the next level of support for the correct ﬁrmware level. Does the problem remain? Step 2 Go to step 3. Replace the bin full sensor cable.
Page 196 7016...
Page 197: Service Menus
7016 Service menus Understanding the printer control panel Using the printer control panel Use the Printer control panel • View the printer status and messages. • Set up and operate the printer. Home button Go to the home screen. Sleep button Enable Sleep mode or Hibernate mode.
Page 198: Understanding The Home Screen
7016 Indicator light Printer status The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Sleep button light Printer status The printer is idle or in Ready state.
Page 199 7016 Touch Menu icon Access the printer menus. Note: The menus are available only when the printer is in Ready state. Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and ﬁle links. Note: The tree view supports only bookmarks created from this function, and not from any other application.
Page 200: Using The Touch-Screen Buttons
7016 Feature Description Show the current printer status such as Ready or Busy. Status message bar • Show printer conditions such as Toner Low or Cartridge Low. • • Show intervention messages so the printer can continue processing. Printer IP address The IP address of your network printer is located at the upper left corner of the home screen and appears as four sets of numbers separated by periods.
Page 201: Menus List
7016 Other touch-screen buttons Touch Accept Save a setting. Cancel • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset Reset values on the screen. Menus list Paper Menu Reports Network/Ports Security...
Page 202: Diagnostics Menu
7016 Settings Help Manage Shortcuts Option Card Menu General Settings Print All Guides Fax Shortcuts A list of installed DLEs (Download Emulators) Copy Settings Copy Guide E-mail Shortcuts appears. Fax Settings E‑mail Guide FTP Shortcuts E‑mail Settings Fax Guide Copy Shortcuts FTP Settings FTP Guide Proﬁle Shortcuts...
Page 203: Scanner Calibration
7016 Top Margin -16 to +16 Increasing the value moves the image down the page. Always adjust the top before the bottom margin. Bottom Margin -20 to +20 Increasing the value moves the image toward the top of the page. ‑25 to +25 Left Margin Increasing the value moves the image toward the right margin.
Page 204: Print Tests
7016 To reset a scanner calibration value, do the following: Navigate to Diagnostics Menu > Scanner Calibration. Select a calibration value to adjust. Apply the changes. PRINT TESTS This test determines if the printer can print on paper from any of the input trays. Each installed tray is available within the Print Tests menu.
Page 205: Hardware Tests
7016 HARDWARE TESTS If the hardware test fails, replace the failing part. Panel Test This test veriﬁes the function of the control panel display. Enter the Diagnostics menu, and then navigate to: Hardware Tests > Panel Test Exit the test. Button Test This test veriﬁes the control panel button function except for the Sleep button.
Page 206 7016 DRAM Test This test checks the validity of the standard and optional dynamic random access memory (DRAM). The test repeatedly writes patterns of data to the DRAM to verify that each bit in the memory can be set and read correctly.
Page 207: Duplex Tests
7016 FIFO Error DSR Error DSR PIO Error DSR Interrupt Error CTS Error CTS PIO Error CTS Interrupt Error After the maximum count is reached or a failure occurs, the test stops. Press Stop (X) to cancel the test. USB HS Test Mode From the Diagnostics menu, navigate to: Hardware Tests >...
Page 208 7016 The printer attempts to print the Quick test page from the default paper source. If the default paper source supports only envelopes, then the page is printed from Tray 1. The Quick test page contains the following information: • Printer registration settings •...
Page 209: Input Tray Tests
7016 Sensor Test Use this test to determine if the duplex sensor and switches are working properly. To run this test: From the Diagnostics menu, navigate to: Duplex Tests > Sensor Test Testing… appears while the printer is verifying the state of the sensor. The control panel displays the current state of the sensor.
Page 210: Output Bin Tests
7016 Sensor Test Use this test to determine if the input tray sensors are working correctly. From the Diagnostics menu, navigate to: Input Tray Tests > Sensor Test Select the input source. All installed sources appear. Not all sensors appear for all trays. The following table indicates which tray sensors are available for each input source: Input source Tray empty sensor Pass through sensor...
Page 211: Finisher Tests
7016 Press X to exit the test. FINISHER TESTS Staple Test This test veriﬁes the operation of the staple mechanism in the ﬁnisher. The printer feeds eight pieces of media to the ﬁnisher and accumulates all eight pieces in the ﬁnisher. After the last sheets are accumulated, the pack is stapled.
Page 212: Device Tests
7016 The following sensors can be checked using this test: • Narrow Media • Input • Exit • Front Door CAUTION—SHOCK HAZARD: Do not use your hand to toggle these switches. Use a nonconducting item. To run the Base Sensor Test. From the Diagnostics menu, navigate to BASE SENSOR TEST.
Page 213: Printer Setup
7016 From the Diagnostics menu, navigate to: DEVICE TESTS > Disk Test/Clean Contents will be lost appears. Do one of the following: • Touch to continue. • Press X to cancel. The test cannot be stopped or canceled after it has begun. After the test is complete, a message appears indicating a pass or fail result.
Page 214 7016 Printer default values U.S. value Non-U.S. value Default Envelope Size (envelope feeding sources 10 Envelope DL Envelope which do not have hardware size sensing capability) Fax media size Letter PCL Symbol Set PC-8 PC-850 PPDS Code Page Universal Units of Measure Inches Millimeters To change this setting:...
Page 215: Ep Setup
7016 EP SETUP EP Defaults This setting restores each printer setting listed in EP SETUP to its factory default value. Sometimes this is used to help correct print quality problems. To restore the EP defaults: From the Diagnostics menu, navigate to: EP Setup >...
Page 216 7016 Charge Roll This setting controls the charge roll voltage. To adjust this setting: From the Diagnostics menu, navigate to: EP Setup > Charge Roll Press OK or touch to save any changes. Gap Adjust The setting adjusts the minimum gap between sheets. Increasing this value may reduce curl of some printed media and eliminate some output bin stacking problems.
Page 217: Reports
7016 REPORTS Menu Settings Page This setting prints the Menu Settings Page. The report prints the Diagnostics Menu settings and their current values. EVENT LOG Display Log This version of the Event log displays the panel text that appeared when the event occurred. To view the Event log: From the Diagnostics menu, navigate to: Event Log >...
Page 218: Scanner Tests
7016 Clear Log Use this to remove all the current information in the Event log. This affects both the viewed log and the printed log information. To clear the event log: From the Diagnostics menu, navigate to: Event Log > Clear Log Choose any of the following: •...
Page 219 7016 To perform this test, do the following: Navigate to Scanner Tests > Motor Tests. Select Flatbed Scanner Motor. The test will run. ADF feed motor forward When Motor On is selected, the device runs the motor forward continuously until Motor Off is selected. To perform this test, do the following: Navigate to Scanner Tests >...
Page 220 7016 • Scan 1st sensor (paper feed sensor) • Paper FB long To test a ﬂatbed or ADF sensor, perform the following steps: Navigate to Scanner Tests > Sensor Tests > <sensor to test>. The following is displayed: Select the sensor to be tested. Actuate the sensor you selected.
Page 221 7016 ADF cover open Flatbed cover open paper feed sensor Service menus...
Page 222: Exit Diags
7016 Scanner calibration reset This is test is run to reset the scanner calibration. This test should only be run after a ﬂatbed or ADF unit has been replaced. To perform this operation, do the following: Navigate to Scanner Tests. Select Scanner Calibration Reset.
Page 223: Configuration Menu
7016 Conﬁguration menu The Conﬁguration menu group consists of menus, settings, and operations that are used to conﬁgure a printer for operation. Entering the Conﬁguration menu Turn off the printer. Press and hold 2 and 6 while turning on the printer. Release the buttons when the splash screen appears.
Page 224: Print Quality Pages
7016 Print Quality Pages This option is a limited version of the Print quality pages setting that appears in the Diagnostics menu. See “Print Quality Pages” on page 204. This setting reports the values of a broad range of printer settings and tests the ability of the printer to generate acceptable printed output.
Page 225: Ppds Emulation
7016 PPDS Emulation The value of this option determines if a printer can recognize and use the PPDS data stream. Available options: • Deactivate • Activate Download Emuls This appears only if at least one download emulator (DLE) is installed. The default setting is Disable. All download emulators (DLEs) are reenabled automatically after two PORs.
Page 226: Energy Conserve
7016 Energy Conserve This setting controls which values appear on the Power Saver menu. To change the setting: From the Conﬁguration menu, navigate to Energy Conserve. Select On or Off. If On (default), then the Sleep Mode cannot be turned off. If Off, then Disabled appears on the Sleep Mode menu, and it can be turned off.
Page 227: Format Fax Storage
7016 Format fax storage This setting enables you to format the non-volatile storage used for storing faxes. To change this setting: Select Format Fax Storage from the Conﬁguration Menu. Note: If an advanced password has been established, then you must enter this password to change the setting.
Page 228 7016 To view and adjust the duplex ADF front side registration, place the quick test page faceup into the ADF. Select Copy Quick Test. After the quick test page copies, select ADF Front. Use the plus to increase or the minus to decrease the settings value for horizontal adjust and top margin. Note: Each button press moves the margin values one pixel in the respective direction.
Page 229: Disable Scanner
7016 Disable scanner This menu item is used to disable the MFP scanner if it is malfunctioning. The MFP must be powered off and on for the new settings to take effect. To change this setting: Select Disable Scanner from the Conﬁguration menu. Scroll through the setting's other possible values.
Page 230: Action For Prompts
7016 Action for Prompts This setting enables a user to determine which input source would receive paper-related or envelope-related change prompts when they occur. Regardless of the target source, the printer always requires some type of user assistance to resolve the change prompt (examples: pushing a button to ignore the prompt and changing the source’s installed media).
Page 231: Disk Encryption
7016 Disk Encryption Warning—Potential Damage: If the settings are changed, then the printer completely formats the hard disk. All information on the disk will be unrecoverable. This setting appears only if a hard disk is installed. It controls whether the printer encrypts the information that it writes to the hard disk.
Page 232: Require Standby
7016 Require Standby This sets Standby Mode to On or Off. The default is On. To change the setting: From the Conﬁguration menu, navigate to Require Standby. Select On or Off to change the setting. Depending on the printer model, press OK or touch to save the setting, or press X to return to the Conﬁguration menu without saving any changes.
Page 233: Les Applications
7016 LES Applications Note: This setting is for touch-screen models only. This menu setting is used to enable or disable Lexmark Embedded Solutions (LES) applications. This setting does not affect built‑in applications. To change the settings, perform the following steps: From the Conﬁguration menu, navigate to LES applications.
Page 234: Clear Custom Status
7016 Clear Custom Status Executing this operation erases any strings that have been deﬁned by the user for the default or alternate custom messages. To clear the custom status: From the Conﬁguration menu, navigate to Clear Custom Status. Depending on the printer model, press OK or touch Clear Custom Status to proceed. USB Speed This setting is used to set the throughput of the USB port on the printer.
Page 235: Restore Factory Defaults
7016 Restore factory defaults Restore Settings This setting enables a user to restore all of the printer settings to either the network settings (on network models only) or to the base printer settings. To restore the settings: From the Conﬁguration menu, navigate to Restore Factory Defaults > Restore Settings. Select from the available options: •...
Page 236: Entering Recovery Mode
7016 Entering Recovery mode This mode will allow the printer to boot from a secondary set of instructions to allow a code ﬂash to the printer. Code can be ﬂashed from a PC by USB. Turn off the printer. Press and hold 7, 2, and 8 simultaneously. Turn on the printer.
Page 237: Fax Service Engineer (Se) Menu
7016 Top level menu Intermediate menu NVRAM • Dump NVRAM • Reinit NVRAM TCP/IP • netstat‑r • arp‑a • Allow SNMP Set • • Meditech Mode • RAW LPR Mode • Gather Debug • Enable Debug Fax service engineer (SE) menu The Fax SE menu is used for the Fax transmission service check and the Fax reception service check.
Page 238 7016...
Page 239: Repair Information
7016 Repair information • “Removal precautions” on page 239 • “Removal procedures” on page 264 • “Left side removals” on page 264 • “Right side removals” on page 277 • “Front side removals” on page 289 • “Bottom side removals” on page 323 •...
Page 240: Handling Esd-Sensitive Parts
7016 • controller board • optional hard drives Note: The printer control panel and controller board contain NVRAM. After removing the old part, it must be returned to your next level of support. Handling ESD‑sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent damage to ESD-sensitive parts, use the following instructions in addition to all the usual precautions, such as turning off power before removing logic boards: •...
Page 241: Restoring The Printer Configuration After Replacing The Controller Board
Note: The software bundle contains the latest version of the ﬁrmware, applications, and software licenses from the Lexmark Virtual Solutions Center (VSC). The printer ﬁrmware may be at a different level from what was used before replacing the controller board.
Page 242 7016 Save the zip ﬁle. Note: Make sure that the serial number in the zip ﬁle matches the serial number of the printer being restored. Extract the contents of the zip ﬁle, open the Readme ﬁle, and then follow the instructions in the ﬁle. Notes: •...
Page 243 7016 After performing the installation instructions in the Readme ﬁle, conﬁrm from the customer if all the eSF apps have been installed. Notes: • If you are unable to access the administrative menus to verify that the printer is restored, then ask the customer for access rights.
Page 244: Restoring Solutions, Licenses, And Configuration Settings
7016 Restoring solutions, licenses, and conﬁguration settings To load the zip ﬁles that are extracted from the Service Restore Tool, do the following: Open a Web browser, and then type the printer IP address. Navigate to Settings > Conﬁguration Files. From the Conﬁguration File History tab, navigate to Import >...
Page 245: Updating The Printer Firmware
7016 Click Import. Repeat steps 3 through 5 for the other zip ﬁles that are included in the expanded zip ﬁle. Updating the printer ﬁrmware Warning—Potential Damage: Before updating the printer ﬁrmware, ask the next level of support for the correct code.
Page 246: Backing Up Esf Solutions And Settings
7016 Using a network computer Using the File Transfer Protocol (FTP) Make sure that the printer is in ready state before ﬂashing the printer. Turn on the printer. Obtain the IP address: • From the home screen • From the TCP/IP section of the Network/Ports menu From the command prompt of a network computer, open an FTP session to the printer IP address.
Page 247: Ribbon Cable Connectors
7016 Importing eSF solutions and settings ﬁle After replacing the controller board, import back to the printer the eSF solutions and settings that were exported. Reset the printer into Invalid engine mode. See “Entering Invalid engine mode” on page 235. Open a Web browser, and then type the printer IP address.
Page 248: Horizontal Top Contact Connector
7016 Horizontal top contact connector This FRU contains a horizontal top contact cable connector. Read the instructions before proceeding. The horizontal top contact connector uses a back ﬂip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift or close the two tabs located on each end of the actuator.
Page 249 7016 Inserting a cable into the horizontal top contact connector When installing the cable, check the locking actuator to ensure it is in the unlocked position. The tabs on the ends of the actuator are vertical when the actuator is unlocked. Insert the cable with the contacts on the cable facing up.
Page 250 7016 Rotate the locking actuator to the locked position. The cable should not move while this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Repair information...
Page 251: Horizontal Bottom Contact Connector
7016 Horizontal bottom contact connector This FRU contains a horizontal bottom contact cable connector. Read the instructions before proceeding. The horizontal bottom contact connector uses a ﬂip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift the center of the actuator using your ﬁnger.
Page 252 7016 Inserting a cable into the horizontal bottom contact connector Check the actuator to verify it is in the open position. Insert the cable into the ZIF connector with the contacts facing downward and away from the locking actuator. The cable needs to be inserted below the actuator. Note: Verify that the cable is installed squarely into the connector.
Page 253 7016 Place your ﬁnger in the middle of the actuator, and then rotate the locking actuator to the locked position. Repair information...
Page 254: Vertical Mount Contact Connector
7016 Vertical mount contact connector This FRU contains a vertical mount contact connector. Read the instructions before proceeding. The vertical mount contact connector uses a back ﬂip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted vertically into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift the center of the actuator using your ﬁnger.
Page 255 7016 Inserting a cable into the vertical mount contact connector When installing the cable, check the locking actuator to verify it is in the open position. Insert the cable with the contacts on the cable away from the locking actuator. Insert the cable on top of the actuator.
Page 256 7016 Rotate the locking actuator to the locked position by pressing down on both ends of the actuator. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Repair information...
Page 257: Horizontal Sliding Contact Connector
7016 Horizontal sliding contact connector This FRU contains a horizontal sliding contact connector. Read the instructions before proceeding. The horizontal sliding contact connector uses a slide locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently push or pull the two tabs located on each end of the actuator.
Page 258 7016 Inserting a cable into the horizontal sliding contact connector When installing the cable, check the locking actuator to verify it is in the open position. If you are opening the connector, pull back on both end tabs using equal force to avoid breaking the connector. Insert the cable with the contacts on the cable facing away from the locking actuator.
Page 259 7016 Slide the locking actuator towards the connector, locking the cable into place. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Repair information...
Page 260: Low Insertion Force (Lif) Connector
7016 Low Insertion Force (LIF) connector This FRU contains a Low Insertion Force (LIF) connector. Read the instructions before proceeding. Warning—Potential Damage: When installing a cable into an LIF connector, care must be taken to avoid bending the edges of the cables and damaging the contacts on the cables. Inserting a cable into the LIF connector Looking at the connector, take note on which side the contacts are located.
Page 261: Printhead Assembly Adjustments
7016 Printhead assembly adjustments Printhead assembly mechanical adjustment A printhead needs to be correctly positioned after it has been removed. Use a sharp pencil or a small, ﬂat-blade screwdriver to mark the location of the old printhead on the printer frame. Align the new printhead relative to the location of the old printhead.
Page 262 7016 Fold a second vertical fold near the center so that the left side top edge aligns with the right side top edge. If the grid lines of the right ﬂap align below the corresponding lines on the left ﬂap, then adjust the printhead clockwise relative to the printer, and recheck.
Page 263 7016 Sample Quick test page. Use the actual sheet. From the Registration menu, select the Right margin setting: Diagnostics Menu > Registration > Right Margin To determine the Right margin setting: Choose the value of the darkest bar on the right side of the Quick test page. Add that value to the current Right margin setting found on the left side of the Quick test page.
Page 264: Removal Procedures
7016 Removal procedures Keep the following tips in mind as you replace parts: • Some removal procedures require removing cable ties. You must replace cable ties during reassembly to avoid pinching wires, obstructing the paper path, or restricting mechanical movement. •...
Page 265 7016 Release the two tabs (B) on the bottom of the cover. Pull the cover forward, and remove it from the printer. Repair information...
Page 266: Main Drive Gearbox Removal
7016 Main drive gearbox removal Remove the left cover. See “Left cover removal” on page 264. Squeeze the latch, and then detach the link from the front door. Repair information...
Page 267 7016 Remove the 4 screws (A), and then remove the main drive gearbox. Disconnect the cable from the main drive gearbox. Repair information...
Page 268: Mpf Solenoid Removal
7016 Remove the spring (B) and the fuser gear (C). MPF solenoid removal Remove the left cover. See “Left cover removal” on page 264. Remove the main drive gearbox. See “Main drive gearbox removal” on page 266. Disconnect the MPF solenoid cable from the controller board. Remove the screw (A).
Page 269 7016 Cut the cable (B). Remove the other half of the cable from the printer. Installation notes: Install the MPF solenoid. Secure the cable to the holder (A). Repair information...
Page 270: Mpf Gearbox Removal
7016 Insert the cable into the hole (B). Route the cable using the new path, and secure it with a cable tie (C). MPF gearbox removal Remove the left cover. See “Left cover removal” on page 264. Remove the main drive gearbox. See “Main drive gearbox removal”...
Page 271 7016 Disconnect the spring from the printer (A). Remove the three screws (B), and then remove the front left mount. Repair information...
Page 272 7016 Remove the three screws (C), and then remove the MPF gearbox. Release the two latches (D), and then remove the main input drive gears. Repair information...
Page 273: Reverse Solenoid Removal
7016 Remove the E-clip (E), and then remove the MPF sector gear (F). Reverse solenoid removal Remove the right cover. See “Right cover removal” on page 277. Remove the left cover. See “Left cover removal” on page 264. Remove the rear door and cover. See “Rear exit door removal”...
Page 274: Cartridge Gearbox Removal
7016 Remove the two screws (A) securing the reverse solenoid. Cartridge gearbox removal Remove the left cover. See “Left cover removal” on page 264. Remove the four screws (A) securing the cartridge gearbox. Disconnect the cable from the cartridge gearbox. Repair information...
Page 275: Duplex Gear Assembly Removal
7016 Duplex gear assembly removal Remove the left cover. See “Left cover removal” on page 264. Remove the rear door and cover. See “Rear exit door removal” on page 342 “Rear cover removal” on page 343. Remove the power supply. See “Power supply removal”...
Page 276 7016 From behind the three gears, remove the duplex coupling (D). Remove the duplex link (E) from the duplex. Repair information...
Page 277: Right Side Removals
7016 Right side removals Right cover removal Remove the paper tray and toner cartridge. Position the printer so that it sits on its left side. Remove the two screws (A), and then release the latches (B) to remove the right cover. Open the memory access cover.
Page 278 7016 Remove the two screws (C) securing the right cover to the RIP shield. Open the front cover. Repair information...
Page 279 7016 Slightly lift the printer, slide the right cover forward, and pull it out and away from the printer. Repair information...
Page 280: Memory Access Door Removal
7016 Memory access door removal Open the memory access door. Gently release the latches (A) securing the access door to the right cover. Slide the access door to release the hinges, then remove it from the right cover. Tray present sensor removal Remove the right cover.
Page 281: Cooling Fan Removal
7016 Pry to remove the sensor retainer (B). Note: The retainer is secured to the sensor by an adhesive. Release the three latches (C), and then pry to remove the tray present sensor. Cooling fan removal Remove the right cover. See “Right cover removal”...
Page 282: Controller Board Removal
7016 Remove the two screws (A), and then remove the fan. Controller board removal Note: Back up the eSF solutions and settings before replacing the controller board. For more information, “Backing up eSF solutions and settings” on page 246. Remove the right cover. See “Right cover removal”...
Page 283 7016 Remove the screw (A) from the rear side of the printer. Remove the seven screws (B), then remove the controller board. Repair information...
Page 284: Controller Board Shield Removal
7016 Installation note: After the new controller board is installed, perform scanner manual registration (see “Scanner manual registration” on page 227), printhead registration (see “Printhead assembly adjustments” on page 261) and printer conﬁguration restoration (see “Restoring the printer conﬁguration after replacing the controller board” on page 241).
Page 285 7016 Remove the screw (B) on the top left side of the shield. Remove the screw (C) on the top right side of the shield. Repair information...
Page 286: Toner Cartridge Smart Chip Contact Removal
7016 Carefully remove the controller board shield from the printer. Toner cartridge smart chip contact removal Remove the right cover. See “Right cover removal” on page 277. Remove the controller board shield. See “Controller board shield removal” on page 284. Remove the controller board.
Page 287 7016 Remove the two screws (B), and then detach the right cartridge guide. From behind the right cartridge guide, release the 4 latches (C) to detach the toner cartridge smart chip contact. Note: Pay attention to the original position of the spring and the actuators. Repair information...
Page 288: Modem Removal
7016 Installation notes: Test for proper installation of the spring and the actuators. Press the cartridge actuator. The cartridge lock should move up. Release the cartridge actuator. The cartridge lock should move back to its original position. Modem removal Remove the right cover. See “Right cover removal”...
Page 289: Front Side Removals
7016 Loosen the two screws (A) securing the modem to the controller board shield. Lift the modem to release, and then remove. Front side removals Left front mount removal Remove the left cover. See “Left cover removal” on page 264. Remove the front access cover.
Page 290: Right Front Mount Removal
7016 Remove the three screws (A), and then remove the left front mount. Right front mount removal Remove the right cover. See “Right cover removal” on page 277. Disconnect all control panel cables from the controller board. Disconnect the cable JCVR1 from the controller board. Repair information...
Page 291 7016 Remove the four screws (B), and then remove the right front mount. Repair information...
Page 292: Transfer Roll Removal
7016 Transfer roll removal Warning—Potential Damage: Do not touch the transfer roll with bare hands. Oil from the skin can damage it. Squeeze the latches at each end of the transfer roll. Lift to remove the transfer roll. Warning—Potential Damage: Do not remove the spring under the left latch. Doing so will damage the printer.
Page 293: Cartridge Plunger Removal
7016 Cartridge plunger removal Open the front door. Tilt the cartridge plunger. Repair information...
Page 294 7016 Twist and then remove the cartridge plunger. Installation notes: Use a spring hook to hold the spring, and then reinstall the cartridge plunger. Repair information...
Page 295: Name Plate Cover Removal
7016 Set the spring over the plunger. Name plate cover removal Open the front door. Remove the two screws (A) securing the right side of the name plate cover. Repair information...
Page 296 7016 Remove the two screws (B) securing the left side of the name plate cover. Release the tabs on top of the cover, and then remove the name plate cover. Repair information...
Page 297: Front Bin Cover Removal
7016 Front bin cover removal Remove the name plate cover. See “Name plate cover removal” on page 295. Remove the two screws (A) securing the front bin cover to the front access cover. Lift the left side of the cover, and then remove the front bin cover. Repair information...
Page 298: Control Panel Assembly Removal
7016 Control panel assembly removal Open the wireless card cover. Lift the display to access the latch. Press the latch (A) to release the display from the panel mount. Repair information...
Page 299 7016 Position the display at the angle shown to access the screws behind it. Remove the two screws (B) behind the display. Repair information...
Page 300 7016 Remove the two screws (C) securing the control panel assembly to the scanner assembly. Gently ﬂex the wireless chamber wall to the left to release and lift the control panel assembly upward to remove it from the scanner assembly. Repair information...
Page 301 7016 Remove the two screws (D) securing the toroid bracket to the control panel cover. Unlock the connector (E) on the UICC and disconnect it from the UICC. Warning—Potential Damage: The ZIF connector is prone to damage. Extra care is required in handling this part.
Page 302: Uicc Removal
7016 UICC removal Remove the control panel assembly. See “Control panel assembly removal” on page 298. Position the display at the angle shown, to access the card behind it. Disconnect the UICC video cable (A) from the interface card. Place the control panel assembly facedown on a non-marring surface. Repair information...
Page 303 7016 Remove the four screws (B), then remove the UICC drip pan from the control panel assembly. Disconnect the UICC video cable from the UICC card. Repair information...
Page 304: Usb Cable Bracket Removal
7016 USB cable bracket removal Remove the two screws (A). Remove the USB cable bracket. Speaker removal Remove the control panel assembly. See “Control panel assembly removal” on page 298. Unplug the connector (A) from the speaker. Repair information...
Page 305: Cave Light Lens Removal
7016 Remove the screw (B) from the speaker. Gently slide the speaker to the right, and remove it from the scanner assembly. Cave light lens removal Remove the control panel assembly. See “Control panel assembly removal” on page 298. Push the latches inward, and push down on the cave light lens to remove it from the scanner assembly. Installation warning: Gently push the left and right latches together while inserting the lens into the slot to avoid breaking the latches.
Page 306: Interface Card Removal
7016 Interface card removal Open the wireless cover. Position the display at the angle shown, to access the card behind it. Unlock the two connectors (A) on the interface card to release and then disconnect the UICC video and display cables (A). Repair information...
Page 307: Control Panel Cover Removal
7016 Remove the screw (B), then remove the interface card. Control panel cover removal Flex the frame to the right to release the hinge of the cover. Repair information...
Page 308: Display Removal
7016 Remove the control panel cover. Display removal Remove the control panel assembly. See “Control panel assembly removal” on page 298. Position the display at the angle shown, to access the card behind it. Repair information...
Page 309 7016 Disconnect the display cable (A) from the interface card. Release the two tabs (B) fastening the display bezel, then separate both the display and bezel from the display assembly. Place the display and bezel facedown on a non‑marring surface. Repair information...
Page 310: Keypad Assembly Removal
7016 Remove the four screws (C). Remove the plastic mounting bracket, and remove the display from the LED bezel. Keypad assembly removal Remove the control panel assembly. See “Control panel assembly removal” on page 298. Remove the UICC. See “UICC removal” on page 302.
Page 311: Mpf Tray Removal
7016 MPF tray removal Remove the front access cover. See “Front access cover removal” on page 316. Using a spring hook, remove the two springs from the front access cover. Disconnect the left and right MPF links from the front access cover. Repair information...
Page 312 7016 Push the MPF tray to the left to release the right pivot on the front access cover. Slide the tray to the right, and remove the MPF tray and spring. Installation note: Insert the straight end of the spring into the hole on the front access cover before sliding the MPF tray onto the left pivot of the front access cover.
Page 313 7016 Remove the tray link arm from the MPF tray. Repair information...
Page 314: Mpf Pick Roller Cover Removal
7016 MPF pick roller cover removal Open the front door. Remove the two screws (A), and then remove the MPF pick roller cover. MPF pick roller removal Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 314.
Page 315: Bail Removal
7016 Warning—Potential Damage: Do not touch the pick tire with bare hands, as this can damage the pick roller. Bail removal Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 314. Rotate the bail. Squeeze the latches, and then remove the bail. Jam access cover removal Remove the MPF pick roller cover.
Page 316: Front Access Cover Removal
7016 Remove the four screws (A), and then remove the jam access cover. Front access cover removal Remove the name plate cover. See “Name plate cover removal” on page 295. Disconnect the cartridge gear linkage (A) from the front access cover. Repair information...
Page 317 7016 Rotate the front access cover to a position that aligns the gap on the cover with the right hinge. Release the right hinge off the pivot by lifting up on the right side of the front access cover. Slide the front access cover to the right, removing it from the print engine. Repair information...
Page 318: Front Door Sensor Removal
7016 Front door sensor removal Remove the front access cover. See “Front access cover removal” on page 316. From under the right mount, remove the screw (A). Note: Use a #1 Phillips screwdriver. Front input guide removal Remove the right cover. See “Right cover removal”...
Page 319 7016 Remove the four screws (A). Push and hold the cam restraint to release the MPF shaft. Rotate the MPF shaft inward so that the cams at each end point up. Release the front guide from the guides at each end. Installation note: The cams at each end of the MPF shaft must point down.
Page 320: Separator Pad Removal
7016 Separator pad removal Remove the right cover. See “Right cover removal” on page 277. Remove the front access cover. See “Front access cover removal” on page 316. Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 314.
Page 321 7016 While pressing down the MPF sensor ﬂag (B) and separator pad (C), move the restraint roller (D) and MPF pick roller hub (E) to the right. Remove the pin (F). Repair information...
Page 322 7016 While pressing down the MPF sensor ﬂag and separator pad, move the restraint roller (G) to the right. Remove the E‑clip (H), and then move the shaft (I) to the right. Remove the separator pad and the spring underneath. Repair information...
Page 323: Bottom Side Removals
7016 Bottom side removals Power supply removal Remove the left cover. See “Left cover removal” on page 264. Remove the rear door and cover. See “Rear exit door removal” on page 342 “Rear cover removal” on page 343. Disconnect the fuser cable from the power supply, and disconnect the transfer roll cable from the left side of the printer.
Page 324: Duplex Removal
7016 Remove the three screws (A), and then remove the power supply shield. Duplex removal Remove the left cover. See “Left cover removal” on page 264. Remove the rear door and cover. See “Rear exit door removal” on page 342 “Rear cover removal”...
Page 325: Duplex Sensor And Input Sensor Removal
7016 Remove the four screws (A) securing the duplex. Note: The duplex link (B) is part of the FRU. Duplex sensor and input sensor removal Remove the left cover. See “Left cover removal” on page 264. Remove the right cover. See “Right cover removal”...
Page 326 7016 Remove the rear door and cover. See “Rear exit door removal” on page 342 “Rear cover removal” on page 343. Remove the power supply. See “Power supply removal” on page 323. Remove the power supply shield. See “Power supply shield removal” on page 323.
Page 327 7016 Installation notes: Install the duplex sensor, followed by the input sensor. Route the cable using the new path. Secure the cable near the lift plate gearbox using cable ties. Cut off any excess cable tie. Repair information...
Page 328: Index Sensor Removal
7016 Index sensor removal Remove the left cover. See “Left cover removal” on page 264. Remove the right cover. See “Right cover removal” on page 277. Remove the rear door and cover. See “Rear exit door removal” on page 342 “Rear cover removal”...
Page 329 7016 Remove the duplex. See “Duplex removal” on page 324. Position the printer so that it sits on its left side. Disconnect the cable from the media present sensor (A). Repair information...
Page 330: Toner Density Sensor Removal
7016 From inside the printer, release the three latches (B). Toner density sensor removal Remove the left cover. See “Left cover removal” on page 264. Remove the main drive gearbox. See “Main drive gearbox removal” on page 266. Remove the rear door and cover. See “Rear exit door removal”...
Page 331: Trailing Edge Sensor Removal
7016 Remove the two screws (B). Disconnect the cable from the sensor. Installation notes: Apply the RheoGel 739 to the top and bottom of the shutter blade extension. Apply the RheoGel 739 to the point of contact between the bracket (A) and cam. Apply the RheoGel 739 to the lower edge (B) where the wiper bracket glides.
Page 332: Media Present Sensor Flag Removal
7016 Remove the duplex. See “Duplex removal” on page 324. Position the printer so that it sits on its left side. Disconnect the cable JACM1 from the controller board. Release the retainer spring (A) from the bracket (B). Remove the screw (C). Media present sensor ﬂag removal Remove the left cover.
Page 333 7016 Remove the two screws (C). Below are the cam release and bracket. Repair information...
Page 334 7016 Remove the screw (D) securing the ACM lift cam to the ACM housing. Remove the ACM lift cam by sliding it off the shaft. Remove the screw (E), and then remove the media present sensor ﬂag. Note: Use a #1 Phillips screwdriver. Repair information...
Page 335 7016 Installation note: Do the following to ensure proper installation of the sensor ﬂag: Lift the ACM. Repair information...
Page 336: Acm Assembly Removal
7016 The protrusion on the ACM must align with the notch on the sensor ﬂag. The sensor ﬂag must align with the media present sensor (A). ACM assembly removal Remove the left cover. See “Left cover removal” on page 264. Remove the rear door and cover.
Page 337 7016 Remove the E-clip (A), and slide the washer (B) from the shaft. Release the lock by sliding the bushing and then rotating it clockwise. Remove the ACM assembly along with its shaft. Repair information...
Page 338: Pick/Lift Motor Gearbox Removal
7016 Below is the ACM assembly. Pick/lift motor gearbox removal Remove the left cover. See “Left cover removal” on page 264. Remove the rear door and cover. See “Rear exit door removal” on page 342 “Rear cover removal” on page 343.
Page 339: Tray Guide Removal
7016 Remove the three screws (A). Disconnect the cable from the pick/lift motor gearbox. Tray guide removal Left guide Installation note: Before removing the guide, note the position of the ground spring. It will need to be re‑installed when the guide is re‑installed. Remove the rear cover.
Page 340 7016 Turn the printer on its side (left side down), then remove the three screws (A) from the left guide. Remove the left guide. Installation note: When re‑installing the guide, insert the spring as shown. Right guide Remove the rear cover. See “Rear cover removal”...
Page 341: Rear Side Removals
7016 Squeeze the latches to release the connector, then push the connector off the guide. Rear side removals Dust cover removal Press the latches on each side of the dust cover. Remove the dust cover. Repair information...
Page 342: Rear Exit Door Removal
7016 Rear exit door removal Open the rear door as shown below. Pull the exit door upward to release the hinges, and remove. Repair information...
Page 343: Rear Cover Removal
7016 Rear cover removal Open the rear exit door. Remove the two screws (A) securing the rear cover. Lift the upper portion of the machine to release the cover, and then remove the cover. Redrive assembly removal Remove the right cover. See “Right cover removal”...
Page 344 7016 Remove the rear door and cover. See “Rear exit door removal” on page 342 “Rear cover removal” on page 343. Disconnect cable JNRW1 from the controller board. Remove the two screws (A), and then disconnect the reverse solenoid. Note: Do not disconnect the reverse solenoid cable from the controller board. Remove the stapler cable.
Page 345: Redrive Shaft Removal
7016 Redrive shaft removal Remove the right cover. See “Right cover removal” on page 277. Remove the left cover. See “Left cover removal” on page 264. Remove the rear door and cover. See “Rear exit door removal” on page 342 “Rear cover removal”...
Page 346: Fuser Removal
7016 If necessary, remove the bushing (B) from the redrive assembly. Installation note: Install the bushing (A) on the redrive assembly before installing the shaft. Fuser removal Remove the left cover. See “Left cover removal” on page 264. Remove the rear door and cover. See “Rear exit door removal”...
Page 347: Stapler Cable Removal
7016 Remove the two screws (B) securing the fuser. Note: For a video demonstration, see the Fuser Remove and Install Video at http://infoserve.lexmark.com/videos/MSX_fuser.html Stapler cable removal Remove the right cover. See “Right cover removal” on page 277. Remove the rear cover. See “Rear cover removal”...
Page 348 7016 Remove the three screws (A) from the mounting bracket. Remove the stapler cable and mounting bracket from the printer frame while feeding the cable through the redrive unit and printer frame. Repair information...
Page 349: Diverter Spring Removal
7016 Using a pair of pliers, squeeze the nylon mounts to dislodge the stapler connector, and remove the stapler cable. Diverter spring removal Remove the rear cover. See “Rear cover removal” on page 343. Using a spring hook, detach the diverter spring from the diverter and from the redrive. Repair information...
Page 350: Diverter Cover Removal
7016 Diverter cover removal Firmly grasp both sides of the diverter cover. Pull the cover away from the scanner, and remove. Repair information...
Page 351: Top Side Removals
7016 Top side removals Top cover removal Remove the scanner assembly. See “Scanner assembly removal” on page 365. Remove the two screws from the top cover (A). Remove the fan and fan duct. Disconnect the bin full sensor cable (JBINS1) from the controller board. Repair information...
Page 352: Bin Full Sensor/Lens Removal
7016 Remove the top cover from the printer frame while feeding the bin full sensor cables through the side of the printer frame. Bin full sensor/lens removal Note: The lens is a separate FRU. Remove the top cover. See “Top cover removal” on page 351.
Page 353 7016 Disconnect the cable (J1) from the sensor. Remove the two screws (B) securing the left sensor and left lens to the top cover. Repair information...
Page 354: Bin Full Sensor Cable Removal
7016 Disconnect the cable (J1RED1) from the sensor. Installation note: When installing this FRU, update the ﬁrmware to RIP (LW20.SB7.P231) and Engine (FDN.PIR.E310) or higher. Installation warning: This is a mandatory ﬁrmware update. Failure to update the ﬁrmware will cause the sensor to prematurely fail, requiring another sensor replacement.
Page 355: Laser Scanning Unit (Lsu) Removal
7016 Release the cable from the cable holders (A), and remove. Laser scanning unit (LSU) removal Before performing this task, determine ﬁrst whether your printer supports a galvo or polygon LSU. • Check the serial number of the printer. The LSU is galvo if the sixth digit character assigned is in the 0–9 or B–N range (example: 4514 20HH 007CR).
Page 356 7016 MFP printhead adjustment After re‑installing the current LSU or installing a new LSU, a mechanical and electronic LSU adjustment must be performed. Before starting the LSU removal, disable the scanner in the conﬁguration menu. After removing the scanner assembly from the MFP, remove the control panel assembly from the scanner. Attach the control panel assembly cable directly to JUICC on the controller board.
Page 357 7016 Before loosening the screws securing the LSU, use a sharp pencil or a small, ﬂat-blade screwdriver to mark the location of the LSU on the printer frame. This will be helpful in positioning the new LSU. Remove the LSU. The color and location of the cables as well as the screws vary depending on the type of LSU that the printer supports.
Page 358 7016 • For the Polygon LSU, disconnect the cable (A), remove the three screws (B), and then disconnect the cable JLSU1 from the controller board. Installation notes: • Mechanical and electronic LSU adjustments are required to complete the installation of the LSU. See “Printhead assembly adjustments”...
Page 359: Adf/Scanner Removals
7016 ADF/scanner removals ADF separator roll removal Open the ADF top cover. Squeeze the latches to release the separator roll. Repair information...
Page 360: Flatbed Cushion Removal
7016 Pull away the separator roll and remove. Flatbed cushion removal Open the scanner. Repair information...
Page 361: Scanner Front Cover Removal
7016 Hold the cushion by its handles, then peel it off the scanner. Scanner front cover removal Open the front cover. Pull down the cover and remove. Repair information...
Page 362: Adf Input Tray Removal
7016 ADF input tray removal Firmly grasp the tray with one hand. Release the tray by pushing its front edge inwards, and then remove the tray. ADF unit removal Open the ADF unit with one hand. Insert a ﬂat-blade screwdriver into the slot, and release the tab fastening the ADF harness cover to the ADF unit.
Page 363 7016 Disconnect the blade fastener (A) holding the ground cable to the ADF relay board. Disconnect the ADF cable (B) from the ADF unit. Route the cable off the ADF unit. Repair information...
Page 364 7016 Slightly lift the ADF, and use a ﬂat-blade screwdriver to press the tab on the right hinge, releasing it from the ﬂatbed unit. Repair information...
Page 365: Scanner Assembly Removal
7016 Remove the ADF unit. Installation note: After the new ADF is installed, perform scanner manual registration, see “Scanner manual registration” on page 227 and scanner calibration, see “Scanner calibration” on page 203. Scanner assembly removal Remove the diverter cover. See “Diverter cover removal”...
Page 366 7016 Disconnect the following cables from the RIP board: ADF ground, ADF cable (JADF1), CCD cable (J30), control panel cable (JUICC1), paper length sensor cable (JPLEN1), home sensor cable (JHOME1), speaker cable (JAUD1), and ﬂatbed motor cable (JFBM1). Disconnect the control panel USB cable and the MFP wireless cable from the controller board. On the rear side of the printer, remove the two screws (A) securing the right side of the scanner assembly to the printer frame.
Page 367: Adf Top Cover Assembly Removal
7016 Remove the two screws (C) on the front of the device securing the scanner assembly to the printer frame. Lift the complete scanner assembly away from the printer, and remove. Installation note: After the new scanner assembly is installed, perform scanner manual registration, see “Scanner manual registration”...
Page 368: Adf Cable Removal
7016 Release the cover by gently bending the ADF away from the top cover (1), and then lift the top cover (2) and remove. ADF cable removal Remove the ADF unit. See “ADF unit removal” on page 362. Using a ﬂat-blade screwdriver, remove the cable cover from the rear of the scanner assembly. Remove the scanner assembly from the MFP.
Page 369: Usb Cable Removal
7016 Route the cable through the ﬂatbed assembly, and remove it from the ﬂatbed assembly. USB cable removal Remove the right cover. See “Right cover removal” on page 277. Remove the controller board shield. See “Controller board shield removal” on page 284.
Page 370: Usb Wireless Cable Removal
7016 Feed the USB cable through the channel on the left side of the printer. USB wireless cable removal Remove the right cover. See “Right cover removal” on page 277. Remove the controller board shield. See “Controller board shield removal” on page 284.
Page 371: Adf Hinge Removal
7016 Feed the wireless cable through the channel on the left side of the printer. ADF hinge removal Note: The removal shown is for the left ADF hinge. The right ADF hinge is removed in a similar manner. Remove the ADF assembly. See “ADF unit removal”...
Page 372: Flatbed Assembly Removal
7016 Flatbed assembly removal Remove the ADF assembly. See “ADF unit removal” on page 362. Remove the scanner assembly from the MFP. See “Scanner assembly removal” on page 365. Remove the control panel assembly. See “Control panel assembly removal” on page 298.
Page 373 7016 Remove the fan. Remove the scanner front cover. See “Scanner front cover removal” on page 361. Remove the control panel assembly. See “Control panel assembly removal” on page 298. Disconnect the speaker cable from the controller board. Disconnect the speaker cable from the speaker. Repair information...
Page 374: Restraint Pad Removal
7016 Feed the speaker cable through the channel on the right side of the printer. Restraint pad removal Open the ADF top cover. Peel the restraint pad off of the ADF top cover. Be sure that any excess adhesive or pieces of pad are removed from the ADF top cover to avoid misfeeds.
Page 375: 550-Sheet Option Tray Removals
7016 550-sheet option tray removals Pick roller removal Press the latches. Remove the pick roller. Repair information...
Page 376: Separator Roll Assembly Removal
7016 Separator roll assembly removal Remove the screw (A) from under the tray insert. Remove the E-clip, and then remove the gear. Repair information...
Page 377 7016 Remove the four screws (B). Push out the top part of the drawer cover, and then remove the separator roll assembly. Repair information...
Page 378: Acm Assembly Removal
7016 ACM assembly removal Remove the seven screws (A), and release the two latches (B) from the top of the drawer. Remove the two screws (C), and then release the two latches under the screws. Repair information...
Page 379 7016 Swing the right cover backward to remove. Remove the screw (D). Repair information...
Page 380 7016 Disconnect the spring (E). Remove the two screws (F), and then remove the controller card cover. Disconnect the cable J11 from the controller card. Route the cable off the option, and then remove the ACM assembly. Repair information...
Page 381: Staple Finisher Option Removals
7016 Staple ﬁnisher option removals Staple ﬁnisher option removal Turn off the machine, unplug it from its power source, and then disconnect the staple ﬁnisher power cable from the printer. Press the latches to release, then pull the staple ﬁnisher off the printer. Repair information...
Page 382: Stapler Cartridge Access Door Removal
7016 Stapler cartridge access door removal Open the access door. Press the hinge inwards to release. Pull the door, and remove. Repair information...
Page 383: Staple Roll Holder Removal
7016 Staple roll holder removal Open the access door. Squeeze the handles (1), and pull the stapler roll holder (2) off the cartridge. Repair information...
Page 384: Stapler Right Cover Removal
7016 Stapler right cover removal Remove the stapler cartridge access door. See “Stapler cartridge access door removal” on page 382. Remove the screw (A), then remove the cover. Repair information...
Page 385: Stapler Left Cover Removal
7016 Stapler left cover removal Note: This is not a FRU. Remove the screw (A). Remove the cover. Repair information...
Page 386: Stapler Rear Door Removal
7016 Stapler rear door removal On the bottom of the staple ﬁnisher, ﬂex the stapler rear door to release the pin (A). Remove the stapler rear door. Repair information...
Page 387: Sensor (Stapler Access Door) Removal
7016 Sensor (stapler access door) removal Remove the stapler right cover. See “Stapler right cover removal” on page 384. Disconnect the sensor cable (A). Release the latches, and pull the sensor off the frame. Stapler carriage assembly removal Remove the stapler right cover. See “Stapler right cover removal”...
Page 388 7016 Remove the four screws (B) securing the carriage frame to the stapler. Repair information...
Page 389: Stapler Door Close Limit Switch Removal
7016 Remove the two screws (C), and remove the stapler carriage assembly. Stapler door close limit switch removal Remove the stapler right cover. See “Stapler right cover removal” on page 384. Push down to release, then disconnect the switch cable (A). Repair information...
Page 390 7016 Remove the four screws (B) securing the carriage frame to the stapler. Repair information...
Page 391 7016 To access the switch, remove the two screws (C), and set aside the carriage. Repair information...
Page 392 7016 Remove the two screws (D) using a #1 Phillips screwdriver, then remove the limit switch. Repair information...
Page 393: Stapler Paddle Motor Removal
7016 Stapler paddle motor removal Remove the stapler left cover. See “Stapler left cover removal” on page 385. Remove the two screws (A) from the paddle motor and disconnect the motor cable (B). Remove the motor. Stapler rear cover removal Remove the left cover.
Page 394: Sensor (Stapler Rear Cover) Removal
7016 Lift the media access door (1), then pull the rear cover (2), and remove. Sensor (stapler rear cover) removal Remove the stapler right cover. See “Stapler right cover removal” on page 384. Remove the stapler left cover. See “Stapler left cover removal” on page 385.
Page 395 7016 Disconnect the sensor cable (A). Release the latches, and pull the sensor off the stapler. Repair information...
Page 396: Trapped Staple Access Door Removal
7016 Trapped staple access door removal Lift the media access door (1), then open the staple access door (2). Push inwards to release the hinges, then remove the staple access door. Repair information...
Page 397: Stapler Service Cover Removal
7016 Stapler service cover removal Remove the two screws (A) from the cover. Press the latches (B) to release, and pull the service cover off the stapler. Stapler controller card removal Remove the stapler service cover. See “Stapler service cover removal” on page 397.
Page 398: Stapler Right Tamper Motor Removal
7016 Remove the two screws (B) securing the motor, and remove the tamper motor. Warning—Potential Damage: Be careful not to lose the tamper belt when removing the tamper motor. Installation note: Make sure to engage the motor gears with the tamper belt. Stapler right tamper motor removal Remove the stapler service cover.
Page 399: Stapler Rear Cover Close Limit Switch Removal
7016 Disconnect the motor cable (B), and remove the tamper motor. Warning—Potential Damage: Be careful not to lose the tamper belt when removing the tamper motor. Installation note: Make sure to engage the motor gears with the tamper belt. Stapler rear cover close limit switch removal Remove the stapler service cover.
Page 400 7016 Disconnect the sensor cable (A). Remove the stapler left cover. See “Stapler left cover removal” on page 385. Remove the stapler rear cover. See “Stapler rear cover removal” on page 393. Remove the two screws (B) using a #1 Phillips screwdriver, then remove the limit switch. Repair information...
Page 401: Stapler Cooling Fan Removal
7016 Stapler cooling fan removal Remove the stapler right cover. See “Stapler right cover removal” on page 384. Remove the stapler left cover. See “Stapler left cover removal” on page 385. Remove the stapler rear cover. See “Stapler rear cover removal” on page 393.
Page 402 7016 Remove the four screws (A) from the power supply unit. Remove the two screws (B) securing the power cable. Repair information...
Page 403: Stapler Interface Cable Removal
7016 Cut the cable ties (C) securing the power cable to the stapler. Route the cable off the stapler, and remove the power supply unit. Note: Pay attention to the original position of the cable. Stapler interface cable removal Remove the stapler service cover. See “Stapler service cover removal”...
Page 404 7016 Flex the media access door to release the tab (A), then remove. Using a ﬂat-blade screwdriver, release the latches, then remove the input cover. Repair information...
Page 405: Stapler Top Cover Removal
7016 Squeeze the latches to release, and dislodge the interface cable from its slot. Route the cable off the stapler, and remove. Note: Pay attention to the original routing of the cable. Stapler top cover removal Remove the right cover. See “Stapler right cover removal”...
Page 406 7016 Remove the two screws (A) from the top of the cover. Remove the two screws (B) under the cover. Repair information...
Page 407 7016 Remove the four screws (C) from the left side of the cover. Remove the four screws (D) from the right side of the cover. Lift the cover, then release the cables routed through the top cover. Note: Pay attention to the original routing of the cables. Remove the top cover.
Page 408: Sensor (Stapler Bin Full Receive) Removal
7016 Sensor (stapler bin full receive) removal Remove the right cover. See “Stapler right cover removal” on page 384. Remove the left cover. See “Stapler left cover removal” on page 385. Remove the rear cover. See “Stapler rear cover removal” on page 393.
Page 409 7016 Remove the two screws (B) under the cover. Remove the four screws (C) from the left side of the cover. To access the sensor, release the sensor cover from the left side of the top cover. Repair information...
Page 410: Sensor (Stapler Bin Full Send) Removal
7016 Remove the two screws (D) securing the sensor. Route the sensor cable off the stapler, then remove the sensor. Note: Pay attention to the original routing of the cables. Sensor (stapler bin full send) removal Remove the right cover. See “Stapler right cover removal”...
Page 411 7016 Remove the two screws (A) from the top cover. Remove the two screws (B) under the cover. Repair information...
Page 412 7016 Remove the four screws (C) from the right side of the cover. To access the sensor, release the sensor cover from the right side of the top cover. Remove the two screws (D) securing the sensor. Route the sensor cable off the stapler, then remove the sensor. Note: Pay attention to the original routing of the cables.
Page 413: Sensor (Stapler Pass Through) Removal
7016 Sensor (stapler pass through) removal Flex the media access door to release the tab (A), then remove. Using a ﬂat-blade screwdriver, release the latches, then remove the input cover. Repair information...
Page 414 7016 Remove the two screws (B) from the media input frame. Remove the screw (C) securing the sensor. Repair information...
Page 415: Tamper Main Assembly Removal
7016 Disconnect the cable (D) from the sensor. Release the latches, and then remove the sensor. Tamper main assembly removal Remove the stapler right cover. See “Stapler right cover removal” on page 384. Remove the stapler left cover. See “Stapler left cover removal” on page 385.
Page 416: Tamper Sub-Assembly Removal
7016 Remove the ﬁve screws (A), and then remove the tamper main assembly. Tamper sub-assembly removal Remove the stapler right cover. See “Stapler right cover removal” on page 384. Remove the stapler left cover. See “Stapler left cover removal” on page 385.
Page 417 7016 Disconnect the tamper motor cables (A). Move the tampers inward to access the screws (B) at the bottom. Repair information...
Page 418: Tamper Drive Belt Removal
7016 Remove the four screws (B), and then remove the sub-assembly. Tamper drive belt removal Remove the stapler right cover. See “Stapler right cover removal” on page 384. Remove the stapler left cover. See “Stapler left cover removal” on page 385.
Page 419: Diverter Gearbox Removal
7016 Remove the tamper drive belts (A). Diverter gearbox removal Remove the stapler right cover. See “Stapler right cover removal” on page 384. Remove the stapler carriage assembly. See “Stapler carriage assembly removal” on page 387. Remove the stapler left cover. See “Stapler left cover removal”...
Page 420 7016 Remove the two screws (A), and cut the cable ties securing the power supply cable. Move the power supply cable out of the way, and then disconnect the sensor and motor cables (B). Repair information...
Page 421 7016 Remove the ﬁve screws (C) from the diverter motor assembly. Release the E-clip (D) securing the lowermost gear. Pull the gears off their shafts to remove them. Repair information...
Page 422: Stapler Accumulator Assembly Removal
7016 Stapler accumulator assembly removal Remove the stapler right cover. See “Stapler right cover removal” on page 384. Remove the stapler left cover. See “Stapler left cover removal” on page 385. Remove the stapler rear cover. See “Stapler rear cover removal” on page 393.
Page 423: Sensor (Stapler Left Tamper Hp) Removal
7016 Disconnect the sensor cable (A). Release the latches, and then remove the sensor. Sensor (stapler left tamper HP) removal Remove the stapler right cover. See “Stapler right cover removal” on page 384. Remove the stapler left cover. See “Stapler left cover removal” on page 385.
Page 424: Sensor (Stapler Paddle Hp) Removal
7016 Disconnect the sensor cable (A). Release the latches, and then remove the sensor. Sensor (stapler paddle HP) removal Remove the stapler right cover. See “Stapler right cover removal” on page 384. Remove the stapler left cover. See “Stapler left cover removal” on page 385.
Page 425 7016 Disconnect the sensor cable (A). Release the latches, and then remove the sensor. Repair information...
Page 426 7016...
Page 427: Component Locations
7016 Component locations Exterior locations Front view Basic model Display Automatic document feeder (ADF) ADF tray ADF bin Standard bin Multipurpose feeder Standard 550‑sheet tray Component locations...
Page 428: Rear View
7016 Conﬁgured model Optional 250‑sheet tray Optional 550‑sheet tray Optional stapler Rear view Component locations...
Page 429: Connectors
7016 Part name Printer power cord socket Power switch Ethernet port EXT port LINE port USB port USB printer port Security slot Connectors Controller board JPLEN1 JADF1 JUICC JAUD1 JBT1 JBT2 JBT3 JMTR1 JFAN2 JTHM1 JEXIT1 JSWISS1 JFAN1 JLSU1 JBINS1 JISP1 JMCLR1 JLIFT1...
Page 430 7016 Connector Connects to Pin no. Signal Duplex solenoid +24V V_DPRSOL Ethernet outlet Ethernet connection—can’t be probed MPF solenoid V_MPT+ V_MPT- Component locations...
Page 431 7016 Connector Connects to Pin no. Signal CCD module FBR_LAMP_ON V24_14V_FB_CDU V24_14V_FB_CDU V24_5V_FB_CDU V24_5V_FB_CDU FB_POWER_SAVER FBR_AFE_SEN FBR_AFE_SCK FBR_AFE_SDIO FBR_AFE_SH FB_LVDS_RXIN0+ FB_LVDS_RXIN0- FB_LVDS_RXIN1+ FB_LVDS_RXIN1- FB_LVDS_RXIN2+ FB_LVDS_RXIN2- FB_LVDS_RXCLK+ FB_LVDS_RXCLK- FB_LVDS_MCLK+ FB_LVDS_MCLK- Component locations...
Page 432 7016 Connector Connects to Pin no. Signal Thumb drive front USB host (mini type) USB_DM1 USB_DP1 Sensor (cover interlock) V24_33V_LD +5V_OPEN Back USB host port (type A, tall, narrow) 1 VBUSB SUB_DM2 USB_DP2 LSU, drive and H sync PH_TH_0 V24_33v_LD PH_TH_1N V12_DRIVE_OUT0 V12_DRIVE_OUT1...
Page 433 7016 Connector Connects to Pin no. Signal JADF1 PAP_PRES_ADFR FEED_DIR_ADFR STAGE_ADFR FEED_PWM_ADFR FEED_ADFR VREF_ADFR DUPLEX_ADFR PICK_DIR_ADFR COVER_FBR PICK_PWM_ADFR COVER_ADFR NFAULT_8812_ADFR SKEW_ADFR +24V_ADF +3.3V_MAIN_ADF +24V_ADF PICK_ENCX_ADFR FEED_ECY_ADFR FEED_ECX_ADFR +3.3V_WAKE_ADF PICK_ENCY_ADFR JBINS1 Sensor (bin full) +3.3V_ENG_SW PAPER_FULL JCART Cartridge motor V_5VCART S_CART_ENG_C V_CART_MP_C V_CART_MM_C Component locations...
Page 434 7016 Connector Connects to Pin no. Signal JDUPP1 Sensor (duplex) V3.3V_DUPLEX Sensor (input) S_DUPLEX_C V3.3V_PAPER_IN S_PAPER_IN_C JEXIT1 Sensor (fuser exit) V_3.3_PAPER_OUT S_PAPER_OUT_C JFAN1 Cooling fan FAN_HC FAN_FB JFBM1 Flatbed motor FBM_A- FBM_A+ FBM_B+ FBM_B- JHOME Sensor (ﬂatbed home position) +5v_HOME HOME_FBR JINDEX1 Sensor (index)
Page 435 7016 Connector Connects to Pin no. Signal JLSU1 LSU, video LDEN_C SHADE_C VDO_ADJ_C LPOWER_C BOOST_C VIDEO-_C VIDEO+_C JMPFP1 Sensor (MPF) +3.3_ENG_SW S_MPF_PP_C JMTR1 Main motor HALL_U_C HALL_V_C HALL_W_C FG_C +5_MOTFUSE V_C1_U V_C1_V V_C1_W JOPT1 Options VS24_FUSE_OPT J_OPT_TXR J_INPUT_FDT J_OPT_RXR VS24_OPT_5V JPLEN1 Sensor (ﬂatbed paper length) LENGTH_FBR...
Page 436 7016 Connector Connects to Pin no. Signal JPS1 HVPS/LVPS CHARGE_C SERVO_OUT_C DEV_C TXENABLE_C TX_C FUSER_RELAY HVPS_ON_C FUSER_ON_C ZEROX_C SHUTOFF_24V +5V_CONT +5V_CONT +5V_CONT +24V +24V JSWISH1 Back USB host port (type A, tall, narrow) 1 SWISS_5V USB_DM_SWISSH USB_DPP_SWISSH JT_PRE1 Sensor (tray present) V_3.3_TRAY1 S_TRAY1_C JTHM1...
Page 437: Power Supply
7016 Power supply PCN2 PCN3 PCN1 PCN4 PCN5 Component locations...
Page 438 7016...
Page 439: Maintenance
• Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover • Possible safety exposure from any non-Lexmark attachments Use the following table to determine when speciﬁed parts should be inspected: PART...
Page 440: Scheduled Maintenance
7016 PART EVERY 90K EVERY 200K NOTES ADF restraint pad Replace if dirty, or if the ADF is shingle feeding. Scheduled maintenance The control panel displays an 80.xy error when it reaches 200K page counts. It is necessary to install the appropriate maintenance kit to maintain the print quality and reliability of the printer.
Page 441: Lubrication Specification
7016 To reset the maintenance counter: POR into the Conﬁguration menu, and navigate to Reset Maintenance Counter. Depending on the printer model, press OK or touch to reset the counter, or press X to exit without resetting the counter. Once initiated, the operation cannot be canceled. Lubrication speciﬁcation Lubricate only when the parts are replaced or if necessary, not on a scheduled basis.
Page 442: Cleaning The Scanner Glass
7016 Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. Slightly dampen a soft, lint-free cloth or paper towel with water. Open the scanner cover. Clean all the areas shown, and then let them dry. 1 White underside of the scanner cover 2 Scanner glass 3 ADF glass...
Page 443 7016...
Page 444: Parts Catalog
7016 Parts catalog Legend The following column headings are used in the parts catalog: • ASM‑index—Identiﬁes the assembly and the item in the diagram. For example, 3‑1 indicates Assembly 3 and item 1 in the table. • Part number—Identiﬁes the unique number that correlates with the part. •...
Page 445: Assembly 1: Covers
7016 Assembly 1: Covers Parts catalog...
Page 446 7016 Assembly 1: Covers Asm-index Units/mach Units/FRU Description Removal procedure 40X9102 Output expander 40X9099 Top cover “Top cover removal” on page 351 40X9096 Exit rear door “Rear exit door removal” on page 342 40X9084 Diverter cover “Diverter cover removal” on page 350 40X9087 Rear cover “Rear cover removal”...
Page 447: Assembly 2: Imaging
7016 Assembly 2: Imaging Parts catalog...
Page 448 7016 Assembly 2: Imaging Asm-index Units/mach Units/FRU Description Removal procedure 41X0917 ADF separator roller “ADF separator roll removal ” on page 359 40X9054 ADF input tray “ADF input tray removal” on page 362 40X9093 ADF assembly “ADF unit removal” on page 362 40X9110 Restraint pad “Restraint pad removal”...
Page 449: Assembly 3: Control Panel
7016 Assembly 3: Control panel Parts catalog...
Page 450 7016 Assembly 3: Control panel Asm-index Units/mach Units/FRU Description Removal procedure 40X9125 Control panel cover “Control panel cover removal” on (MX610de) page 307 40X9132 Control panel cover “Control panel cover removal” on (MX611de and XM3150) page 307 40X9133 Control panel cover “Control panel cover removal”...
Page 451: Assembly 4: Electronics 1
7016 Assembly 4: Electronics 1 Parts catalog...
Page 452 7016 Assembly 4: Electronics 1 Asm-index Units/mach Units/FRU Description Removal procedure 40X8079 Galvo LSU* “Laser scanning unit (LSU) removal” on page 355 41X0362 Polygon LSU* “Laser scanning unit (LSU) removal” on page 355 40X8343 Fuser, 100 V “Fuser removal” on page 346 40X8023 Fuser, 110 V “Fuser removal”...
Page 453 7016 * To determine what type of LSU (galvo or polygon) the printer supports and whether it is compatible with the controller board: • Check the serial number of the printer. If the sixth digit character assigned is in the P–Z range, then the LSU is polygon (example: 4514 2ZHH 007CR).
Page 454 7016 Parts catalog...
Page 455: Assembly 5: Electronics 2
7016 Assembly 5: Electronics 2 Parts catalog...
Page 456 7016 Assembly 5: Electronics 2 Asm-index Units/mach Units/FRU Description Removal procedure 40X8048 Front door sensor “Front door sensor removal” on page 318 40X8266 Cartridge smart chip “Toner cartridge smart chip contact contact removal” on page 286 40X8046 Toner density sensor “Toner density sensor removal”...
Page 457 7016 Parts catalog...
Page 458: Assembly 6: Frame
7016 Assembly 6: Frame Parts catalog...
Page 459 7016 Assembly 6: Frame Asm-index Units/mach Units/FRU Description Removal procedure 40X8393 Transfer roll “Transfer roll removal” on page 292 40X9098 Stapler diverter “Diverter spring removal” on page 349 spring 40X9082 Redrive assembly “Redrive assembly removal” on page 343 40X8850 Redrive shaft “Redrive shaft removal”...
Page 460 7016 Parts catalog...
Page 461: Assembly 7: Option Trays
7016 Assembly 7: Option trays Parts catalog...
Page 462 7016 Assembly 7: Option trays Asm-index Units/mach Units/FRU Description Removal procedure 40X8287 250-sheet tray 40X8286 550-sheet tray 40X9654 550-sheet tray, lockable 40X8520 Dust cover, 250‑sheet tray “Dust cover removal” on page 341 40X8521 Dust cover, 550‑sheet tray “Dust cover removal” on page 341 40X8262 ACM assembly (option tray...
Page 463: Assembly 8: Staple Finisher Option
7016 Assembly 8: Staple ﬁnisher option Parts catalog...
Page 464 7016 Assembly 8: Staple ﬁnisher option Asm-index Units/mach Units/FRU Description Removal procedure 40X8121 Staple ﬁnisher option “Staple ﬁnisher option removal” on page 381 Parts catalog...
Page 465: Assembly 9: Staple Finisher (Right)
7016 Assembly 9: Staple ﬁnisher (right) Parts catalog...
Page 466 7016 Assembly 9: Staple ﬁnisher (right) Asm-index Units/mach Units/FRU Description Removal procedure 40X8144 Stapler interface cable “Stapler interface cable removal” on page 403 40X7592 Sensor (stapler access “Sensor (stapler access door) removal” door) on page 387 40X8139 Stapler door close limit “Stapler door close limit switch switch with cable removal”...
Page 467: Assembly 10: Staple Finisher (Top)
7016 Assembly 10: Staple ﬁnisher (top) Parts catalog...
Page 468 7016 Assembly 10: Staple ﬁnisher (top) Asm-index Units/mach Units/FRU Description Removal procedure 40X8140 Stapler service cover “Stapler service cover removal” on page 397 40X8141 Stapler top cover “Stapler top cover removal” on page 40X8137 Stapler controller “Stapler controller card removal” on card page 397 40X8125...
Page 469: Assembly 11: Staple Finisher (Rear)
7016 Assembly 11: Staple ﬁnisher (rear) Parts catalog...
Page 470 7016 Assembly 11: Staple ﬁnisher (rear) Asm-index Units/mach Units/FRU Description Removal procedure 40X8148 Stapler cooling fan “Stapler cooling fan removal” on page 401 40X8135 Stapler power supply “Stapler power supply unit removal” unit on page 401 40X8540 Stapler power supply “Stapler power supply unit removal”...
Page 471: Assembly 12: Staple Finisher Exit Assembly
7016 Assembly 12: Staple ﬁnisher exit assembly Parts catalog...
Page 472 7016 Assembly 12: Staple ﬁnisher exit assembly Asm-index Units/mach Units/FRU Description Removal procedure 40X8748 Stapler tamper main “Tamper main assembly removal” on assembly page 415 40X8751 Stapler accumulator “Stapler accumulator assembly assembly removal” on page 422 Parts catalog...
Page 473: Assembly 13: Staple Finisher Tamper Assembly
7016 Assembly 13: Staple ﬁnisher tamper assembly Parts catalog...
Page 474 7016 Assembly 13: Staple ﬁnisher tamper assembly Asm-index Units/mach Units/FRU Description Removal procedure 40X8754 Sensor (stapler “Sensor (stapler paddle HP) removal” on paddle HP) page 424 40X8754 Sensor (stapler left “Sensor (stapler left tamper HP) tamper HP) removal” on page 423 40X8750 Stapler tamper drive “Tamper drive belt removal”...
Page 475: Assembly 14: Staple Finisher Accumulator Assembly
7016 Assembly 14: Staple ﬁnisher accumulator assembly Parts catalog...
Page 476 7016 Assembly 14: Staple ﬁnisher accumulator assembly Asm-index Units/mach Units/FRU Description Removal procedure 40X8752 Stapler diverter “Diverter gearbox removal” on gearbox page 419 40X8753 Stapler paddle motor “Stapler paddle motor removal” on page 393 Parts catalog...
Page 477: Assembly 15: Maintenance Kits
7016 Assembly 15: Maintenance kits Asm-index Units/mach Units/FRU Description Removal procedure 40X9147 Maintenance kit, 100 V 40X9137 Maintenance kit, 110 V 40X9138 Maintenance kit, 220 V Parts catalog...
Page 478 7016 Parts catalog...
Page 479: Assembly 16: Power Cords
7016 Assembly 16: Power cords Asm-index Units/mach Units/FRU Description Removal procedure 40X0269 Power cord, 2.5 m (straight)—USA, Canada N/A 40X0289 Power cord, 1.8 m (straight)—USA 40X3141 Power cord, 2.5 m (straight)—Europe and others 40X0288 Power cord, 2.5 m (straight)—Argentina 40X0271 Power cord, 2.5 m (straight)—United Kingdom 40X0275...
Page 480 7016 Parts catalog...
Page 481: Assembly 17: Miscellaneous
7016 Assembly 17: Miscellaneous Asm-index Units/mach Units/FRU Description Removal procedure 40X7856 Hard disk drive (ATA pass through) Adapter, 802.11B/G/N ‑ US 40X7858 40X4819 Adapter, RS232C serial 40X5315 Screw, shipped with ISP (2PER) 40X5316 Cable, 14‑pin JST‑ for ISP 40X5317 Standoff, tee with thumbscrew 40X4826 Adapter, N8120 GB INA 40X4823...
Page 482 7016...
Page 483: Appendix A: Printer Specifications
7016 Appendix A: Printer speciﬁcations Electrical speciﬁcations Low-voltage models • 100 to 127 V AC at 50 to 60 hertz (Hz) nominal • 90 to 137 V AC, extreme High-voltage models • 220 to 240 V AC at 50 to 60 hertz (Hz) nominal (not available in all countries and regions) Operating clearances Right 30 cm (12 in.)
Page 484: Operating Environment
7016 Status 1 meter average sound pressure Declared sound power level (Bels) Idle (Standby) 16 dBA 3.3 Bels Quiet Mode 50 dBA 6.5 Bels Printing 55 dBA 7.0 Bels Sleep Mode 16 dBA 3.3 Bels Operating environment Environment Speciﬁcation Temperature—printer operating 60 to 90 °F (16 to 32 °C) Relative humidity—printer operating 8 to 80%...
Page 485: Fax Specifications
7016 Simplex Up to 50 ppm Duplex 45 images/minute in simplex, 20 images/minute in duplex mode 50 images/minute at 600 x 300 dpi mono 32 images/minute at 600 x 300 dpi color Temperature 60 to 90 °F (16 to 32 °C) Humidity 8% to 80% Atmospheric pressure...
Page 486: Enabling The Security Reset Jumper
7016 Enabling the security reset jumper The security reset jumper can reset a printer that is locked due to a forgotten password or lost network connectivity. Notes: • Resetting the printer deletes all security settings. • Before changing the security settings, ask for permission from your administrator. Turn off the printer.
Page 487: Appendix B: Options And Features
7016 Appendix B: Options and features Some of the following options are not available in every country or region. Available internal options Memory cards • Flash memory • Fonts Media handling options Some options may not be available for all models. Standard 250-sheet tray Optional 550-sheet tray Optional 250‑sheet tray...
Page 488 7016...
Page 489: Appendix C: Theory Of Operation
7016 Appendix C: Theory of operation POR sequence As the printer turns on, the engine code goes through a series of tests to verify hardware integrity. If a hardware failure is detected, then it is reported to the printer. If the POR sequence cannot be completed successfully, then the printer may post an error message.
Page 490: Multipurpose Feeder (Mpf)
7016 Part First input roller Secondary input roller Separator roller Pick rollers Option tray Multipurpose feeder (MPF) The driving force from the main drive motor is transmitted through the MPF gearbox. When the MPF solenoid activates, it allows the MPF sector gear linked to the MPF gearbox to rotate. The MPF pick roll shaft is connected to the MPF sector gear.
Page 491: Duplex Printing
7016 The media with the embedded toner image goes through the fuser assembly to permanently bond the toner to the media. When it passes between the heat belt and pressure roll of the fuser assembly, the combination of heat and pressure fuses the toner image to the media. The fuser exit roller feeds the media to the paper exit roller and then to the output bin.
Page 492: Media Handling Components
7016 Part First input roller Secondary input roller Duplex front deliver roller Duplex rear deliver roller Paper exit roller Media handling components Main drive gearbox The gearbox supplies all mechanical power requirements of the printer. Its motor, through several gears, transfers power to following paths: photoconductor drum, transfer roll, fuser, paper exit, input, duplex, and MPF.
Page 493: Key Components
7016 Key components Sensors Part Bin full sensor Input sensor MPF paper present sensor Duplex sensor Index sensor Trailing edge sensor Pass through sensor Index sensor Trailing edge sensor Media present sensor Media present sensor Fuser exit sensor Trailing edge sensor Detects the media’s trailing edge as it passes the pick tires.
Page 494: Other Key Components
7016 MPF sensor Detects the presence of media in the MPF tray. Media present sensor Detects the presence of media in the tray. Tray present sensor Detects the presence of the tray in the printer. Bin full sensor Detects whether the standard bin is full by moving the actuator up and down. Toner density sensor Detects a preplaced toner patch and image on the photoconductor (drum) and outputs pulses when the central line of the patch image aligns with the central line of the detector.
Page 495 7016 Rollers Part Photoconductor drum First input roller Secondary input roller Transfer roller Separator roller Separator roller Pick rollers Pick rollers Duplex front deliver roller Duplex rear deliver roller Fuser exit roller Fuser assembly Paper exit roller Appendix C: Theory of operation...
Page 496: Electrophotographic Process (Ep Process)
7016 Electrophotographic process (EP process) Printhead The printhead scans the photo conductor drum surface with a laser beam. It consists of the following components: • Laser diode (LD) card assembly • Oscillator • Start of scan card assembly When a laser beam is scanned across the photoconductor drum surface from one end to the other while turning on and off the beam, one line of latent image is created.
Page 497 7016 Step 2: Expose The laser ﬁres a focused beam of light at the surface of the photoconductor and writes an invisible image, called a latent image. The laser beam only discharges the surface where the beam hits the photoconductor. This creates a difference in charge potential between the exposed area and the rest of the photoconductor surface.
Page 498 7016 This process would be similar to using glue to write on a can and then rolling it over glitter. The glitter sticks to the glue but not to the rest of the can. HVPS Developer Metering Roll Blade Toner DRUM -VDC Drum Surface...
Page 499: Adf Theory
7016 Step 5: Clean The cleaning blade removes any toner that remains on the photoconductor after the transfer process. The toner removed is collected inside the imaging unit. Used Toner Cleaning Blade Charge roll DRUM ADF theory ADF theory of operation ADF cross section Part Document sensor...
Page 500 7016 Part Separator roller Stage and interval sensors Paper feed 1 roller Paper feed 2 roller Feed sensor Scan area Duplex sensor Eject 2 roll Exit roller ADF paper path The duplex ADF enables the user to create duplex scans automatically, eliminating the need to stop the scanning process to ﬂip the media being duplicated over.
Page 501 7016 After a predetermined number of counts, the media reaches the scan area and the image acquisition process is initiated. While the image acquisition process is executing, the feed sensor is being polled to determine if the trailing edge of the media has reached the sensor. Once the trailing edge of the scan media has reached the feed sensor, that sensor goes to the off position.
Page 502 7016...
Page 503: Appendix D: Acronyms
7016 Appendix D: Acronyms Acronyms ASIC Application-Speciﬁc Integrated Circuit BLDC Brushless DC Motor Black Only Retract Cyan Charge Coupled Device Carbonless Copy Paper Cyclic Redundancy Check Customer Setup CTLS Capacitance Toner Level Sensing DIMM Dual Inline Memory Module DRAM Dynamic Random Access Memory Enhanced Data Out Electrophotographic Process EPROM...
Page 504 7016 Microswitch Nonvolatile Memory NVRAM Nonvolatile Random Access Memory Original Equipment Manufacturer Optical Sensor Photoconductor pel, pixel Picture element Power-On Reset POST Power-On Self Test Position Sensing Device Pulse Width Modulation Raster Imaging Processor Read Only Memory SDRAM Synchronous Dual Random Access Memory SIMM Single Inline Memory Module SRAM...
Page 505: Index
7016 Index Change [paper source] to [paper size] load Symbols [orientation] 109 [x]-page jam, remove all pages from the ﬁnisher’s Change [paper source] to [paper type] [paper size] accumulator. Leave paper in bin. [45y.xx] 70 load [orientation] 109 [x]‑page jam, clear manual feeder. [25y.xx] 63 change history 23 [x]‑page jam, clear standard bin.
Page 506 7016 PPDS emulation 225 EP defaults 215 print quality pages 224 exit diagnostics 222 reduced curl 231 feed test (ﬁnisher) 211 require standby 232 ﬂash test 213 fuser temperature 215 reset ADF maintenance kit counter 223 gap adjust 216 reset maintenance counter 223 restore settings 235 input tray feed test 209 safe mode 225...
Page 507 7016 error codes event log 0–99.99 123 print log 217 111 error messages 132 exterior of the printer 121 error messages 135 cleaning 441 126 error messages 137 132 error messages 138 133 error messages 139 fax error log codes 175 140 error messages 140 fax issue, escalating 179 146 error messages 141...
Page 508 236 No analog phone line connected to modem, fax is labels, paper disabled. 117 tips 35 Non‑Lexmark [supply type], see User’s Guide laser notices 15 [33.xy] 117 letterhead Not enough free space in ﬂash memory for tips on using 35...
Page 509 7016 ADF streak service check 167 black or blank page copy service check 164 Panel Menus 224 blank pages 45 paper CCD service check 165 characteristics 31 fax reception service check 171 letterhead 33 fax transmission service check 173 preprinted forms 33 ﬂatbed home position service check 166 recycled 33 ﬂatbed motor service check 165...
Page 510 No analog phone line connected to modem, fax is Disk near full. Securely clearing disk space. 111 disabled. 117 Error reading USB drive. Remove USB. 111 Non‑Lexmark [supply type], see User’s Guide Error reading USB hub. Remove hub. 111 [33.xy] 117 Fax memory full 112 Not enough free space in ﬂash memory for...
Page 511 7016 Standard USB port disabled [56] 121 cooling fan 281 Supply needed to complete job 121 display 308 Too many ﬂash options installed [58] 121 diverter cover 350 Too many trays attached [58] 121 diverter gearbox 419 diverter spring 349 Unformatted ﬂash detected [53] 122 duplex 324 Unsupported disk 122...
Page 512 7016 sensor (stapler bin full send) 410 Replace defective imaging unit [31.xy] 118 sensor (stapler left tamper HP) 423 Replace imaging unit, 0 estimated pages remain sensor (stapler paddle HP) 424 [84.xy] 118 sensor (stapler pass through) 413 Replace maintenance kit, 0 estimated pages remain [80.xy] 118 sensor (stapler rear cover) 394 Replace unsupported cartridge [32.xy] 119...
Page 513 7016 service engineer (SE) menu 236 troubleshooting accessing 236 initial check 41 service manual conventions 23 scan/fax/copy symptoms 163 shadow images appear on prints 47 troubleshooting, print quality 840.xx service check 160 SMTP server not set up. Contact system ADF cover open service check 98 administrator.
Page 514 7016 zero insertion force (ZIF) connectors 247 Index...
Page 515: Part Number Index
7016 Part number index Part name Page 40X0269 Power cord, 2.5 m (straight)—USA, Canada...................479 40X0270 Power cord, 2.5 m (straight)—Japan......................479 40X0271 Power cord, 2.5 m (straight)—United Kingdom..................479 40X0273 Power cord, 2.5 m (straight)—Traditional Italy..................479 40X0275 Power cord, 2.5 m (straight)—Israel......................479 40X0288 Power cord, 2.5 m (straight)—Argentina....................
Page 516 7016 Part name Page 40X7797 Power supply, 100 V/110 V.......................... 456 40X7798 Power supply, 220 V ...........................456 40X7854 Fax card................................452 40X7856 Hard disk drive (ATA pass through)......................481 Adapter, 802.11B/G/N ‑ US........................... 481 40X7858 40X8023 Fuser, 110 V..............................452 40X8024 Fuser, 220 V..............................
Page 517 7016 Part name Page 40X8149 Staple roll holder............................466 40X8262 ACM assembly (option tray only)......................462 40X8266 Cartridge smart chip contact ........................456 40X8275 Duplex assembly............................459 40X8277 Duplex gear assembly..........................459 40X8279 Jam access cover............................459 40X8280 Front input guide............................452 40X8286 550-sheet tray...............................
Page 518 7016 Part name Page 40X8700 Relocation kit..............................481 40X8736 ADF pick roll..............................448 40X8748 Stapler tamper main assembly........................472 40X8749 Tamper sub-assembly..........................474 40X8750 Stapler tamper drive belt..........................474 40X8751 Stapler accumulator assembly........................472 40X8752 Stapler diverter gearbox..........................476 40X8753 Stapler paddle motor............................476 40X8754 Sensor (stapler left tamper HP)........................474 40X8754 Sensor (stapler paddle HP).........................
Page 519 7016 Part name Page 40X909 Exit rear door..............................446 40X9097 Scanner front cover............................448 40X9098 Stapler diverter spring..........................459 40X909 Top cover.................................446 40X9100 Memory access door (MFP) ........................446 40X9101 Name plate cover............................446 40X9102 Output expander............................446 40X9110 Restraint pad..............................448 40X9116 Stapler cable..............................459 40X9117 High end ADF cable.............................
Page 520 7016 Part name Page 41X0759 Polygon LSU cable*............................452 41X0866 Forms and Bar code card..........................481 41X0868 Prescribe card..............................481 41X0913 Video cable (galvo LSU)..........................452 41X0917 ADF separator roller............................. 448 41X0958 Pick tire................................459 41X0959 ACM assembly (standard tray only)......................459 41X0994 MPF tray links..............................
Page 521: Part Name Index
7016 Part name index Part name Page 40X7567 1GB DDR3 DIMM.............................481 40X8287 250-sheet tray............................... 462 40X8528 250-sheet tray insert (option tray only)....................462 40X7445 2GB DDR3 DIMM............................481 40X8286 550-sheet tray............................... 462 40X8529 550-sheet tray insert (option tray only)....................462 40X9654 550-sheet tray, lockable..........................462 40X8086 550‑sheet tray insert............................446 40X8262...
Page 522 7016 Part name Page 40X9125 Control panel cover (MX610de)........................ 450 40X9132 Control panel cover (MX611de and XM3150)..................450 40X9133 Control panel cover (MX611dhe)....................... 450 40X9254 Controller board* (galvo LSU)........................452 41X0485 Controller board* (polygon LSU)....................... 452 40X9181 Cooling fan..............................452 40X9084 Diverter cover..............................
Page 523 7016 Part name Page 40X8044 Index sensor..............................456 40X8657 IPDS card................................481 40X9127 IR sensor lens..............................452 40X8279 Jam access cover............................459 40X9086 Left cover.................................446 40X8085 Main drive gearbox............................459 40X9147 Maintenance kit, 100 V..........................477 40X9137 Maintenance kit, 110 V..........................477 40X9138 Maintenance kit, 220 V..........................477 40X8526 MarkNet N8350 802.11 b/g/n Wireless Print Server................481 41X0568...
Page 524 7016 Part name Page 40X0303 Power cord, 2.5 m (straight)—China......................479 40X1774 Power cord, 2.5 m (straight)—Denmark....................479 40X3141 Power cord, 2.5 m (straight)—Europe and others.................479 40X0275 Power cord, 2.5 m (straight)—Israel......................479 40X0270 Power cord, 2.5 m (straight)—Japan......................479 40X1792 Power cord, 2.5 m (straight)—Korea......................479 40X1773 Power cord, 2.5 m (straight)—South Africa.....................479 40X1772...
Page 525 7016 Part name Page 40X8444 Separator roll assembly........................446, 462 40X9079 Speaker ................................448 40X9080 Speaker cable..............................448 40X5317 Standoff, tee with thumbscrew........................481 40X8121 Staple ﬁnisher option........................... 464 40X8149 Staple roll holder............................466 40X8751 Stapler accumulator assembly........................472 40X9116 Stapler cable..............................459 40X8142 Stapler carriage assembly..........................
Page 526 7016 Part name Page 40X9523 Tray guide............................... 459 40X7592 Tray present sensor............................452 40X9052 UICC cable..............................450 40X9053 USB cable bracket............................448 40X1368 USB cable, packaged (2 meters)....................... 481 41X0913 Video cable (galvo LSU)..........................452 Part name index...
Page 527 MX51x, MX61x CAUTION—SHOCK HAZARD:This type of caution indicates a danger from hazardous voltage in the area of the product where you are working. Unplug the product before you start working, or use caution if the productmust receive power to perform the task. SCHEMATIC DIAGRAM CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.

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