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Symptom
Machine dials a number but fails to make a connection with
another fax machine.
Incoming fax has blank spaces or poor quality.
Invalid fax partition, or fax partition too small.
Some words on an incoming fax are stretched.
Faxes fail to transmit.
Fax reception fails.
Rattling noise coming from the ADF unit.
Scanner fails to scan legal size paper
Black or blank page copy service check
Actions
Step 1
Print a menu page, or a page from the host.
Is the page black?
Step 2
Is the copy an ADF scan?
Step 3
Run a flatbed copy.
Is it blank or black?
Step 4
Did the sheet feed into the ADF?
Step 5
Is the CCD ribbon cable properly connected to J30 on the
controller board?
Step 6
Replace the flatbed unit. See
page
372.
Did this fix the problem?
"Flatbed assembly removal" on
Diagnostic information
164
Action
The other fax machine may be turned off. Ask the
fax recipient to check their machine.
Go to
"Blank spaces on incoming fax service
check" on page
171.
Go to
"Format fax storage" on page
Go to
"Stretched words on incoming fax service
check" on page
171.
Go to
"Fax transmission service check" on
page
173.
Go to
"Fax reception service check" on
page
171.
Go to
"ADF rattling noise service check" on
page
166.
Go to
"Flatbed legal scan service check" on
page
167.
Yes
See
"Solid black
pages check" on
page
46.
Go to step 4.
Go to step 5.
Go to step 5.
Go to step 6.
The problem is
solved.
7016
227.
No
Go to step 2.
Go to step 3.
Go to step 4.
Perform an ADF
paper feed test.
Properly connect the
ribbon cable to
JCIS1.
Go to step 7.
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