Troubleshoot a problem
Action
Step 2
a
From the control panel, navigate to:
Settings > Print > Quality > Advanced Imaging > Color
Balance
For non-touch-screen printer models, press
through the settings.
b
Adjust the settings.
c
Print the document.
Does the print appear tinted?
Contacting customer support
Before contacting customer support, make sure to have the following information:
•
Printer problem
•
Error message
•
Printer model type and serial number
Visit the place where you purchased your printer.
Yes
Contact
customer
support.
to navigate
131
No
The problem is
solved.