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21.3
Diagnostic Logs
Software used to interact with the 3131Z and 4131Z X-ray detectors include automatic diagnostic
logging. Because the detector contains embedded software and processor, logs are produced on
both the detector and on the client PC. If a customer discovers an issue or problem with the
detector, or the embedded software running on the detector, Varex Imaging will request logs to
be collected for troubleshooting and diagnostic purposes. In these situations, customers should
submit logs with steps to duplicate a problem to Varex Imaging Customer Support. This may
include logs both from the client-PC as well as logs stored on the detector.
•
Client-PC logs will be found in the following location: Windows:
c:\users\{username}\appdata\local\varex\logs\
•
Logs stored on the detector can be extracted in one of two ways:
Use the
1
vsp2_get_log()
illustration of how to use this API).
Use Viva Pro to retrieve logs from the detector. Viva Pro uses the vsp2_get_logs() API to
2
perform the same task. To retrieve logs in Viva Pro, choose the Tools menu > Detector >
Transmit Logs.
21.4
Diagnostic Sensors
The X-ray detectors are equipped with temperature sensors on the glass that allow users to
monitor the temperature inside the detector. This helps ensuring the proper life of the X-ray
detector since it should be used in the right environmental temperature.
To retrieve the glass sensor information via VSP2 APIs, use
Varex Smart Panel (VSP2) Software Interface Specification in the SDK for more details.
The temperature limits are given in
Note
temperature of 55°C should not be exceeded.
42
API to retrieve logs from the detector (see sample code for
www.vareximaging.com
Azure 3131Z - 4131Z Reference Manual
vsp2_get_sensor()
Table 5 on page
6. For best practice a
. See 05834
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