Technical And Sales Support; On-Line Technical Support; Telephone Technical Support - TransAct Ithaca 280 Programmer's Manual

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About Your iTherm 280 Printer

Technical and Sales support

Your Ithaca printer is backed by the resources of TransAct Technologies, a global
technology firm with dedicated technical support and sales assistance. Here is how we
can help you:

On-line Technical Support

Our web site at www.transact-tech.com is your on-line portal to obtaining technical
assistance with your Ithaca printer. Click on Ithaca link and then the Technical Support
link to find documentation for your iTherm
Programmer's Guide featuring:
o Command codes and descriptions.
o Character fonts.
o Printer features.
o Communication specifics.
Other utilities available include a font utility, a color converter and a terminal application
for communicating with your printer, as well as the following drivers and utilities:
Windows 95/98/Me Print Driver with Documentation
Windows NT 4.0 2K and XP Print Driver with Documentation
OPOS Drivers with Documentation
Master Character Set Definitions
Our on-line support site also includes a convenient e-mail assistance request form,
where you can submit support requests 24 hours a day, and receive a return contact
from a TransAct support technician during regular business hours.

Telephone Technical Support

Live telephone support is available Monday through Friday from 8 AM to 8 PM Eastern
US time, excluding holidays. We can provide general information about programming for
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your iTherm 280 printer, technical support, documentation, or assistance in sending a
printer for service. To obtain telephone support, call TransAct's Ithaca Facility at (607)
257-8901 and ask for Technical Support. To help us serve you faster, please have the
following information ready when you call:

The Model Number and Serial Number of the printer.
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A list of any other peripheral devices attached to the same port as the printer.
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What application software, operating system, and network (if any) you are using.
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What happened and what you were doing when the problem occurred.
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How you tried to solve the problem.
28-04430
iTherm
®
280 printer, including a current copy of this
Rev K
®
280 Programmer's Guide
Part No. 100-9167
Part No. 100-9170
Part No. 100-9732
Part No. 100-9785
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