TransAct Epic 950 Tech Support Reference Manual
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TransAct Epic 950 Tech Support Reference Manual

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TECH SUPPORT
REFERENCE GUIDE

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Summary of Contents for TransAct Epic 950

  • Page 1 TECH SUPPORT REFERENCE GUIDE...

  • Page 3: Contact Information

    • E-mail Technical Support at: www.transact-tech.com/tsg/rma.html • Online RMA form: • Additional product support information can be found on our http://www.transact-tech.com/drivers/epic-950 website: • TransAct also maintains an FTP site for downloading documentation, ftp://ftp.transact-tech.com utilities and firmware files: USER ID: gaming PASSWORD: CAs1no123 or at ftp://gaming:CAs1no123@ftp.transact-tech.com...
  • Page 4 PRINTING SELF-TEST TICKET Print a Test Ticket Using the Printer’s Self-Test Procedure: Press and Hold the printer’s FEED button and release when you hear the ticket begin to print. The ticket will show the firmware version currently loaded in the printer and other useful information. Troubleshooting Tips: ServerPort Enabled •...
  • Page 5 PRINTER STATUS AND BEZEL LIGHT LEDS Printer Status LEDs The printer has been outfitted with an LED panel system that provides the condition of the printer by using solid or blinking status LEDs to communicate status information. The following table lists the different LED states for specific conditions.

  • Page 6: Printer Firmware Versions

    IGT - Ithaca Universal USB Obtaining Printer Firmware: Firmware files <*.cbt> are available for download from the TransAct Gaming FTP site (see Page 1). After logging in, browse to the Epic 950/Firmware folder, select the interface type and firmware version to download.
  • Page 7 GAME INTERFACE OPTIONS Serial Interface (Use with Type ‘S’ firmware) #95-04998L • Communication board (14-pin connector) Netplex Interface (Use with Type ‘V’ firmware) #95-05001L • Communication board (10-pin connector) • Powered through 8-pin pigtail connector USB Interface (Use with Type ‘U’, ‘H’, ‘W’, ‘IUN’ and ‘IUU’ firmware) #95-05472L •...

  • Page 8: Racking/Un-Racking The Inner Chassis

    RACKING/UN-RACKING THE INNER CHASSIS To Remove the Inner Chassis: • Pull on the Ticket Cover to release the rear detents, pulling the Inner Chassis towards you until its latches catch the forward detent slots. • Push the Inner Chassis back in slightly, pull on the Release Lever and pull forward on the Inner Chassis to un-dock it from the Outer Chassis.

  • Page 9: Preventive Maintenance

    2x. ATTENTION: • IPA solvents can damage rubber rollers with frequent use. TransAct recommends a maximum usage of 2x annually. • The thermal print-head’s life can be reduced with excessive friction. When cleaning the component directly, TransAct recommends using IPA solvent on non-abrasive, lint-free cloth.

  • Page 10: Sensors And Switches

    SENSORS AND SWITCHES Ticket Low Sensor Top of Form/Ticket Out Sensor Cover Open Switch Dip Switches Ticket Burst Ticket Taken Sensor Sensor Chassis Open Sensor Audible Alarm Buzzer Ticket Bucket not shown for clarity...
  • Page 11 SENSORS Chassis Open Sensor • Detects when the printer is racked out • Metal tab on chassis blocks optical sensor • Test - OPEN lamp flashes Cover Open Switch • Detects when the top cover is open • Issue - magnet or mount position •...

  • Page 12: Dip Switch Settings

    DIP SWITCH SETTINGS Active Disabled Dip Switches Switch 1 is the closest to the rear of the printer. The Active position is towards the outside edge of the printer. Power cycle printer to read dip switch changes. Reserved and must be in the Disabled position. If SW-1 activated, the printer will be held in reset.

  • Page 13: Flex Cable Replacement

    Now mate the front connection to the sliding board and pull the sliding board forward until it is firmly latched. Description: Flex Cable TransAct Part Number: 98-06499L...

  • Page 14: Troubleshooting

    • NEW levers resolve half print issue (95-05881) New Style on Top Failed to print above or below ticket Platen Lever Release (95-05881) • Frequent ticket jams - Check bezel alignment Epic 950 Riding hard on inside edge Ticket not Gen 2 centered...
  • Page 15 DOWNLOAD AND TEST HARDWARE Required Download Hardware: 95-13318L New USB Programming Cable: New Epic 950 Download Kit (Coming Soon) 100-06693L You can also change firmware with just the USB Programming Cable if you use the game to power the printer.
  • Page 16 FLASHING PRINTER FIRMWARE The latest version of the downloader utility can be found on our website and FTP sites. Click to show options Primary Port Settings Upgrade Boot Loader if older than version 1.13 3 min @ 115,200 bps 1 min @ 460,800 bps Utility one-time setup: 1.
  • Page 17 NOTES...
  • Page 18 NOTES...
  • Page 19 NOTES...
  • Page 20 NOTES...
  • Page 21 NOTES...
  • Page 22 NOTES...
  • Page 24 TACT001037_RevA...

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