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TransAct ithaca 700 Series Maintenance Manual

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Series 700
Model 750
75-02426
REV H

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Summary of Contents for TransAct ithaca 700 Series

  • Page 1 Series 700 Model 750 75-02426 REV H...

  • Page 3: Copyright

    All figure specifications are given in inches. Losses that can be attributed to improper installation and working procedures are not the responsibility of TransAct Technologies Inc. No part of this manual may be used to recreate any part of the Model 750. This manual is to be used for maintenance purposes only.

  • Page 5: Change History

    Model 750 Series Maintenance Manual Change History Rev A Initial Release Rev B Added item numbers 6-10 on page 40. “Complete 750 Assembly” Added 75-03138 to item number 9 on page 44. “Main Chassis Assembly and Ticket Supply Box. Rev C Changed Drawer Chassis Assembly drawing and part number information to current status (P42).

  • Page 7: Table Of Contents

    Service Information ....................1 Internet Support....................2 www.transact-tech.com.......................2 Warranty Options ....................2 Contacting TransAct’s Ithaca Facility..............3 Chapter 2: Series 700 Configuration System Model 750 “Core” Printer: Main Chassis Assembly..........5 750 “Core” Printer: Main Chassis Assembly Highlights ......... 5 Standard Features ....................
  • Page 8 J1: 2-pin: Connector Board (Lamp Board)............15 J3: 5-pin: Connector Board (Ticket Low Sensor) ..........15 J1: 14-pin: Connector Board (Fllex cable)............16 J2: 14-pin: Connector Board (Discrete Wire)............16 J4: 16-pin: Connector Board (Interconnect Cable) ..........17 J1: 20-pin: Power Board (Input from OEM host machine)........18 J3: 16-pin: Power Board (Card Reader) ...............
  • Page 9 Model 750 Series Maintenance Manual Figures Figure 1 Series 700 Core unit and configurable options................4 Figure 2 Model 750 “Core” Printer.........................5 Figure 3 Power Interface Location ........................10 Figure 4 Release Knob Location........................11 Figure 5 Ticket Loading and Feed Mechanism .....................12 Figure 6 Electrical Control System Operational Principles ................13 Figure 7 Model 750 Wiring Schematic ......................23 Figure 8 Power Board Connections Schematic.....................23...

  • Page 11: Chapter 1: General Information

    Ithaca Product Support Procedure Monday through Friday, 8A.M. to 5 P.M. (excluding holidays). To obtain technical support, call TransAct's Ithaca Facility at (607) 257-8901 and ask for Technical Support. When you call, please have the following information at hand: •...

  • Page 12: Internet Support

    12 months, may be purchased separately. For more information concerning the warranty options, please contact the Sales Department at TransAct’s Ithaca facility. You are responsible for insuring any product returned for service, and you assume the risk of loss during shipment to Ithaca C.O.D.

  • Page 13: Contacting Transact's Ithaca Facility

    To order supplies; receive information about other Ithaca products; or obtain information about your warranty, contact the Sales Department. To receive information on International distribution, look on our web site at www.transact- tech.com You may reach both the Sales and Technical Support Departments...

  • Page 14: Chapter 2: Series 700 Configuration System

    Model 750 Series 700 Maintenance Manual Chapter 2: Series 700 Configuration System Internally installed in “core unit” Figure 1 Series 700 Core unit and configurable options 700 Series Printer (“Core Unit” Main Chassis Assembly) Bezel Assembly Option Ticket Supply Box (specifiy size) Ticket Present Sensor Option Drawer Chassis Assembly Page 4...

  • Page 15: Model 750 "Core" Printer: Main Chassis Assembly

    Model 750 Series Maintenance Manual Model 750 “Core” Printer: Main Chassis Assembly The Series 700 printer operates with a unique system that allows for printing and presentation of the ticket, without allowing for ticket removal during printing. The ticket remains out of the reach of the user until all printing is complete. The perforation is located at a tear bar.

  • Page 16: Standard Features

    Model 750 Series 700 Maintenance Manual Standard Features • Easy Ticket Loading • Self Diagnostics • Ticket Out Sensing • Black Dot Sensing • High Quality Printing (Text, Barcodes, Graphics, Lines) • Bitmap Graphics, Portrait, and Landscape Printing • Ticket Containment •...

  • Page 17: Series 700 Printer Specifications

    Model 750 Series Maintenance Manual Series 700 Printer Specifications (Dimensions reflect “Core Unit” unless otherwise noted) Dimensions Height 3.36” Width 5.46” Depth 6.27” 120 mm Supply Box 156 mm Supply Box 3.36 inches 3.36 inches Height Height 5.46 inches 5.46 inches Width Width 11.3 inches...

  • Page 18: Checking Environmental Conditions Of Oem Product

    Model 750 Series 700 Maintenance Manual Checking Environmental Conditions of OEM Product The Model 750 is designed to be placed within any OEM product that has been designed to support the weight of the printer (about 6 pounds or 2.7 kg). Be aware that the environmental conditions of the location where you place the printer have an affect on the it’s performance and longevity.

  • Page 19: Chapter 3: Configurable Options-Specifications

    All Ticket Supply Box options are configured with a Ticket Low sensor. The Ticket Low sensor detects when the ticket stack is approximately 45 tickets. A replacement Ticket Low Sensor can be acquired from Optek. TransAct recommends using the following Optek Ticket Low Sensor.

  • Page 20: Drawer Chassis Option

    Model 750 Series 700 Maintenance Manual Drawer Chassis Option Power PCB and Interface Communications The Model 750, with a Drawer Chassis option, uses Power PCB as the primary link for the printer’s power and communication. The PCB Board is located at the right front of the Drawer Chassis and contains connectors that support Flex Cable use.

  • Page 21: Chapter 4: Operational Controls

    Series 700 Maintenance Manual Model 750 Chapter 4: Operational Controls Removing the Model 750 from the OEM Product The printer is accessed by a release knob on the underside of the chassis. The unit will move forward on its slides, allowing it to be grasped and pulled into the fully extended position.

  • Page 22: Loading Tickets Into Feeding Mechanism

    Model 750 Series 700 Maintenance Manual Loading Tickets into Feeding Mechanism Ticket Stack Orientation and Loading To ensure the ticket is loaded correctly into the printer, the ticket stack must be properly loaded in the Ticket Supply Box. The stack must be oriented so that the Black Dot/top of form indicator of the first ticket is on the leading edge of the ticket, not near the perforation of the next ticket.

  • Page 23: Chapter 5: Electrical Connections

    Series 700 Maintenance Manual Model 750 Chapter 5: Electrical Connections M750 Electrical Control System The M750 Printer is controlled by the Printer Control Board Assembly (75-02159). The Printer Control Board Assembly consists of the following Components: A / D Converter Print Head Temperature Print Head...

  • Page 24: Operator Interface

    Model 750 Series 700 Maintenance Manual Operator Interface: Pressing the Test Switch will reset the Printer Control Board. The LED will go off when the Test Switch is pressed. The Test Switch, along with the Ticket Feed Switch, may be used to test the printer.

  • Page 25: J1: 2-Pin: Connector Board (Lamp Board)

    Series 700 Maintenance Manual Model 750 J1: 2-pin: Connector Board (Lamp Board) Pin # Signal Description Parameters PRNTR LMP+ Lamp Voltage 13 VDC @ 150 mA NOM If used with SDG Lamp Board PRNTR LMP- Lamp Return Table 2 Connector P1 - Molex 50-57-9402 J1 J3: 5-pin: Connector Board (Ticket Low Sensor) Pin # Signal...

  • Page 26: J1: 14-Pin: Connector Board (Fllex Cable)

    Model 750 Series 700 Maintenance Manual J1: 14-pin: Connector Board (Fllex cable) Pin # Signal Description Parameters +24VDC Printer Voltage 0.5 A maximum (each) +24VDC +24VDC PGND Printer Ground 0.5 A maximum (each) PGND PGND Printer Transmit Per RS-232C Printer Receive COMP Printer Common MRESET\...

  • Page 27: J4: 16-Pin: Connector Board (Interconnect Cable)

    Series 700 Maintenance Manual Model 750 J4: 16-pin: Connector Board (Interconnect Cable) Pin # Signal Description Parameters +24VDC Printer voltage 1.5 A maximum (total) PGND Printer Ground DTRP Printer Data Terminal 1.5 A maximum (total) Ready +5VDC Printer voltage PRNTR LMP+ Lamp Voltage 13 VDC @ 150 mA NOM (if used with SDG lamp board)

  • Page 28: J1: 20-Pin: Power Board (Input From Oem Host Machine)

    Model 750 Series 700 Maintenance Manual J1: 20-pin: Power Board (Input from OEM host machine) The 20-pin connector is used to interface the printer to the host machine. Pin # Signal Description Parameters +24VDC Printer Voltage 1.5 A maximum (total) PGND Printer Ground 1.5 A maximum (total)

  • Page 29: J3: 16-Pin: Power Board (Card Reader)

    Series 700 Maintenance Manual Model 750 J3: 16-pin: Power Board (Card Reader) Pin # Signal Description Parameters Card Transmit RTSC Card Request to Send DTRC Card Data Terminal Ready Per RS 232-C Card Receive CTSC Card Clear to Send DSRC Card Set Ready COMC Card Common...

  • Page 30: J2: 14-Pin: Power Board (Flex Cable)

    Model 750 Series 700 Maintenance Manual J2: 14-Pin: Power Board (Flex Cable) Pin # Signal Description Parameters +24VDC Printer Voltage 0.5 A maximum (each) +24VDC +24VDC PGND Printer Ground 0.5 A maximum (each) PGND PGND Printer Transmit Per RS-232C Printer Receive COMP Printer Common MRESET\...

  • Page 31: J6: 3-Pin: Printer Controller Board (Black Dot Sensor)

    Series 700 Maintenance Manual Model 750 J6: 3-Pin: Printer Controller Board (Black dot Sensor) Pin # Signal Description Parameters Logic Supply +5 VOLTS /TICKET Ticket Out Signal Active Low Printer Ground Table 10 Printer Controller Board (Black Dot Sensor), J6 All connector views are shown from the PCB component side.

  • Page 32: J7: 4-Pin: Printer Controller Board (Ticket Sensor)

    Model 750 Series 700 Maintenance Manual J7: 4-Pin: Printer Controller Board (Ticket Sensor) Pin # Signal Description SNSA ANODE (red wire) XMTCLK CATHODE (black wire) SNSC OUTPUT COLLECTOR (blue wire) Ground OUTPUT EMITTER (orange wire) Table 13 Printer Controller Board (Ticket Sensor), J7 All connector views are shown from the PCB component side.

  • Page 33: Serial Interface Specifications The Xon/Xoff Protocol

    Series 700 Maintenance Manual Model 750 Serial Interface Specifications The XON/XOFF Protocol The RS-232 serial interface communicates using hardware and XON/XOFF flow control. Flow control helps to ensure that the computer does not send information to the printer faster than it can print. The XON/XOFF protocol is a popular data communications protocol.

  • Page 34: Chapter 6: Adjustments And Troubleshooting

    Due to the Model 750’s simple design, the need to adjust components is limited to only making sure that the Black Dot is functioning correctly. Generally, the time duration between adjustments is dependant on the operational conditions for each unit. TransAct recommends that all adjustments are made by a service technician who has completed training on the Series 700 Printers.

  • Page 35: Black Dot Adjustment: Top Of Form Preprinted Indicator

    Series 700 Maintenance Manual Model 750 Black Dot Adjustment: Top of Form Preprinted Indicator For the printer to sense when a ticket has been indexed to the printing position, a Black-Dot, Top of Form indicator is used. The 11.5 mm area in line with the top of form indicator and the ticket edge (keep-out zone) must remain clear, as the Ticket Out Sensor will read that area while the ticket is printed and presented.

  • Page 36: Adjusting The Black Dot Sensor

    Model 750 Series 700 Maintenance Manual Adjusting the Black Dot Sensor The black dot sensor is adjusted by using a voltage meter to measure the setting at which the sensor is designed to be operational. This voltage can be adjusted by turning the blue potentiometer screw on the circuit board.

  • Page 37: Figure 13 Black Dot Sensor Adjustment: Potentiometer Location

    Series 700 Maintenance Manual Model 750 3. Place Printer Chassis Assembly on top of Drawer Chassis to match the orientation of the previous drawing. Locate the 2-pin JP1 found on the circuit board that is mounted on the print mechanism. Connect the voltage meter leads as shown below. Figure 13 Black Dot Sensor Adjustment: Potentiometer Location 4.

  • Page 38: Troubleshooting

    Model 750 Series 700 Maintenance Manual Troubleshooting If the Series 700 printer is experiencing printing problems, check to see if the unit is receiving power. The green test LED, located on the top of the Main Chassis Assembly, should be on when the printer is correctly receiving power. After confirming that the printer is receiving power, check to see that the ticket has been loaded correctly and is not jammed in the ticket path.

  • Page 39: Model 750 Troubleshooting Table: Determining The Problem

    Series 700 Maintenance Manual Model 750 Model 750 Troubleshooting Table: Determining the Problem Ticket does not advance, ticket feed motor does not turn Possible Cause Remedy Ticket or foreign material Clear foreign material from ticket path, then advance ticket feed drive gears by pressing jammed in ticket path the feed button.

  • Page 41: Chapter 7: Assembly/Disassembly

    Manufacturer’s product. Due to this your unit’s design my vary from the specifications and options shown here. All of the content of this manual, is reflective of the TransAct Model 750 Printer including all of its available options. TransAct does not assume support responsibility for parts other than what is shown in this manual.

  • Page 42: Removing The Assembly Components (From The Complete Assembly)

    Model 750 Series 700 Maintenance Manual Removing the Assembly Components (from the Complete Assembly) The Main Chassis Assembly and Ticket Supply Box are connected to the Drawer Chassis by two 10” slides. The Printer Chassis Assembly combines with the Main Chassis Assembly to produce the “Core”...

  • Page 43: Separating The Printer Chassis Assembly From The Main Chassis Assembly

    Series 700 Maintenance Manual Model 750 Separating the Printer Chassis Assembly from the Main Chassis Assembly The Printer Chassis Assembly and the Main Chassis Assembly are held together by a Quick Release Button located on the right side of the Assembly. 1.

  • Page 44: Removing The Drawer Chassis Assembly Components

    Model 750 Series 700 Maintenance Manual Removing the Drawer Chassis Assembly Components The Drawer Chassis Assembly includes two 10” Slides, Flex Cable, Power Board, and the Drawer Chassis Assembly. They are held together by Phillip’s Head screws. 1. Remove the inner mounted, Phillip’s Head screws that hold the two 10”...

  • Page 45: Removing The Ticket Supply Box From The Main Chassis Assembly

    Series 700 Maintenance Manual Model 750 Removing the Ticket Supply Box from the Main Chassis Assembly The Ticket Supply Box is held to the Main Chassis Assembly by four M4x6mm screws. 1. Remove the Slides and disconnect the Ticket Supply Box from the Main Chassis Assembly.

  • Page 46: Removing The Main Chassis Assembly Components

    Model 750 Series 700 Maintenance Manual Removing the Main Chassis Assembly Components The Main Chassis Assembly includes a Connector Interface Board, Chassis Frame, Main Harness, and a Bottom Platen. The Connector Interface Board is held to the Chassis Frame by three M3x6mm screws. The Main Harness is held to the Chassis Frame by two Ty wraps.

  • Page 47: Removing The Printer Chassis Assembly Components

    Series 700 Maintenance Manual Model 750 Removing the Printer Chassis Assembly Components The Printer Chassis Assembly includes a Controller Board, a Thermal Print Mechanism, Upper Platen and a Ticket Tearbar. 1. Remove the Ticket Tearbar. 2. Unplug the Stepper Motor, Black Dot/Top of Form Circuit Board, and Thermal Print Mechanism from the Main Controller Board.

  • Page 48: Removing The Bezel Assembly From The Main Chassis Assembly

    M4x6mm screws. 1. Remove Bezel screws and separate Bezel from Main Chassis Assembly. Drawing and Instructions are detailed according to TransAct Bezel option specifications. Your Bezel mounting hardware and methods may vary. Figure 20 Removing the Bezel Assembly from the Main Chassis Assembly...

  • Page 49: Removing The Bezel Assembly Components

    1. Take Bezel unit off the Main Printer Assembly Frame. 2. Remove screws; the unit can be totally disassembled by taking the three screws out. 3. Drawing and Instructions are detailed according to TransAct Bezel option specifications. Your Bezel mounting hardware and methods may vary.

  • Page 50: Chapter 8: Parts Lists

    Model 750 Series 700 Maintenance Manual Chapter 8: Parts Lists Complete 750 Assembly Figure 22 Complete 750 Assembly Description (Standard parts) Part No. (History) Kit-Cable Retention 75-04001 (100-03447) Assy-Printer Chassis 75-02244 Assy-Drawer Chassis 75-00256 Assy-Chassis / Bezel 75-02433 Kit-Ticket Present Sensor 75-00251 Table 16 Complete 750 Assembly Parts List •...

  • Page 51: Printer Chassis Assembly

    Series 700 Maintenance Manual Model 750 Printer Chassis Assembly Figure 23 Printer Chassis Assembly Description (standard parts) Part No. (History) Nut-M3 Hex w/Lockwasher 98-0621 Screw-M3x6mm SEMS PHD 98-02215 (98-02217) Screw-M3x6mm PHPS FLAT HD 98-02219 Frame-Printer/BD Mount 75-02115 Assy-Main Controller BD 75-03592 (75-03080, 75-02159) Label-Ticket Load 75-02325...

  • Page 52: Drawer Chassis Assembly

    Model 750 Series 700 Maintenance Manual Drawer Chassis Assembly Figure 24 Drawer Chassis Assembly Description (standard parts) Part No. (history) Screw-M4x6mm PHPS FLAT PHD 98-02239 Slide-10” PAIR 98-02240 Nut M4-HEX 98-0718 Chassis-Drawer 75-02234 Assy-Netplex PCBD 75-02157 (75-00259) Screw-M3x6mm SEMS PHD 98-02215 Table 18 Drawer Chassis Assembly Page 42...

  • Page 53: Bezel Assembly

    Series 700 Maintenance Manual Model 750 Bezel Assembly Figure 25 Bezel/Chassis Assembly Description (standard parts) Part No. (history) Assy-Chassis/Bucket 75-02432 Screw-#8-32x.312 PHPS PHD SEMS 98-1798 Screw-#8-32x.312 PHPS PHD SEMS 98-1798 Assy-Bezel 75-00252 Table 19 Bezel/Chassis Assembly Parts List Rev H Page 43...

  • Page 54: Main Chassis Assembly And Ticket Supply Box

    Model 750 Series 700 Maintenance Manual Main Chassis Assembly and Ticket Supply Box Figure 26 Chassis/Bucket Assembly Description (standard parts) Part No. (history) Box-Ticket Supply (65x156) 75-02101 Box-Ticket Supply (65x120) 75-02114 Box-Ticket Supply (62x120) 75-02295 Screw-M3x10mm PHPS PHD 98-2016 Nut-M3 Hex w/Lockwasher 98-0621 Screw-M4x6mm PHPS FLAT HD 98-02239...

  • Page 55: Main Chassis Assembly

    Series 700 Maintenance Manual Model 750 Main Chassis Assembly Figure 27 Main Chassis Assembly Description (standard parts) Part No. (history) Screw-M3x6mm SEMS PHD 98-02215 Platen-Bottom 75-02288 Nut-M3 Hex w/Lockwasher 98-0621 Assy-Connector Interface BD 75-03589 (75-02153) Chassis-Main Printer 75-02119 Tywrap-3 3/8 98-0941 Harness-Main 70-02220...

  • Page 56: Bezel Assembly

    Model 750 Series 700 Maintenance Manual Bezel Assembly Figure 28 Bezel Assembly Parts Description (standard parts) Part No. (history) Bezel-Ticket Printer 75-02223 Screw-M3x8mm PHPS PHD 98-0897 Insert-Bezel w/Graphics 75-02384 Plate-Mount 75-02117 Barrier-Light 75-02227 Pipe-Light 75-02222 Nut-M3 Hex w/Lockwasher 98-0621 Assy-Light Board 75-02155 Socket-Lamp-T-1 ¾...

  • Page 57: Index

    Configuration System ..........4 Connector Board-14pin ..........16 Connector Board-16pin ..........17 Connector Board-2pin ..........15 Connector Board-5pin ..........15 Paper Low Sensor ............9 Contacting TransAct’s Ithaca Facility ......3 Parts Lists..............40 Copyright..............i pitch ................6 CPU ................14 Power Board to Host..........18 Power Board-14pin ..........20 Power Board-16pin ..........
  • Page 58 Model 750 Series 700 Maintenance Manual Table of Contents ............iii Ticket Present Specifications ........9 Ticket Stack Orientation .......... 12 Relative Humidity............8 Ticket Supply Box Specifications ......9 Return Policies (RMA’s) ..........2 Tools Required............24 Tools Required for Disassembly ......31 Top-of-Form Preprinted Indicator......

This manual is also suitable for:

Ithaca 750

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