Technical And Sales Support; On-Line Technical Support; Telephone Technical Support; Return Materials Authorization And Return Policies - TransAct Epic 3000 Programmer's Manual

Programming Codes

Technical and Sales support

Your Ithaca printer is backed by the resources of TransAct Technologies, a global
technology firm with dedicated technical support and sales assistance. Here is how we
can help you:

On-line Technical Support

Our web site at www.transact-tech.com is your on-line portal to obtaining technical
assistance with your Ithaca printer. Click on Ithaca link and then the Technical Support
link to find documentation for your EPIC 3000 printer, including a current copy of this
Programmer's Guide.
Our on-line support site also includes a convenient e-mail assistance request form,
where you can submit support requests 24 hours a day, and receive a return contact
from a TransAct support technician during regular business hours.

Telephone Technical Support

Live telephone support is available Monday through Friday from 8 AM to 5 PM Eastern
US time, excluding holidays. We can provide general information about programming for
your EPIC 3000 printer, technical support, documentation, or assistance in sending a
printer for service. To obtain telephone support, call TransAct's Ithaca Facility at (607)
257-8901 and ask for Technical Support. To help us serve you faster, please have the
following information ready when you call:

The Model Number and Serial Number of the printer.

A list of any other peripheral devices attached to the same port as the printer.

What application software, operating system, and network (if any) you are using.

What happened and what you were doing when the problem occurred.

How you tried to solve the problem.

Return Materials Authorization and Return Policies

If the technical support person determines that the printer should be serviced at our
facility, and you want to return the printer for repair, we will issue you the Returned
Materials Authorization (RMA) number that is required before returning the printer.
Repairs are warranted for 90 days from the date of repair or for the balance of the
original warranty period, whichever is greater. Please prepare the printer being returned
for repair as follows:

Pack the printer to be returned in the original packing material.

Packing material may be purchased from TransAct's Ithaca Facility.

Do not return any accessories unless asked to do so by a support technician.

Write the RMA number clearly on the outside of the box.

Service Programs

TransAct Technologies Incorporated has a full service organization to meet your printer
service and repair requirements. If your printer needs service, please contact your
service provider first. If any problems still persist, you can directly contact the Ithaca
facility's Technical Support Department at (607) 257-8901 or (877) 7ithaca for a return
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Epic 3000 Programmer's Guide
Rev A 100-14362