TransAct EPIC 950 Tech Support Reference Manual
Thermal ticket printer
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Also See for EPIC 950:
- Troubleshooting manual (16 pages) ,
- Tech support reference manual (25 pages)
Related Manuals for TransAct EPIC 950
Summary of Contents for TransAct EPIC 950
- Page 1 EPIC 950 ® THERMAL TICKET PRINTER Tech Support Reference Guide www.TRANSAC-TECH.com...
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Page 2: Serial Plate Information
TechSupport@transact-tech.com • Online RMA form: www.transact-tech.com/tsg/rma.htm • Additional product support information can be found on our website under Support > Product Info > Epic 950. • TransAct also maintains an FTP site for downloading documentation, utilities and firmware files: ftp://ftp.transact.com USER ID: gaming PASSWORD: CAs1no123 or at ftp://gaming:CAs1no123@ftp.transact-tech.com... - Page 3 Printing Self-Test Ticket Print a test ticket using the printer’s self-test procedure: • Press and hold the FEED button for approximately 5 seconds, then release and the self-test ticket will then print. - OR - Un-rack the Inner Chassis Open the Ticket Cover. Do not remove the currently loaded ticket.
- Page 4 Printer Status and Bezel Light LED’s Printer Status LED’s The printer has been outfitted with a LED panel system that provides the condition of the printer by using solid or blinking status LEDs to communicate status information. The following table lists the different LED states for specific conditions. Ready Paper Open Fault Condition Unit Ready Cover Open Chassis Open BLINK Ticket Out Ticket Low...
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Page 5: Dip Switch Settings
Dip Switch Settings Switch 1 is the furthest to the rear of the printer. The Active position is toward the outside edge of the printer. SW-1 Reserved and must be in the Disabled position. If activated, the printer will be held in rest. SW-2 Configures Ticket Low. The Disabled position prevents ticket low from being detected. - Page 6 Game Interface Options Serial (RS-232) • Communication board #95-04998L (14-pin connector) Netplex • Communication board #95-05001L (10-pin connector) • Powered through 8-pin pigtail connector • Communication board #95-05472L (4-pin USB connector and 6-pin Netplex connection) • Powered through a 4-pin Molex connector Note: The Inner Chassis is compatible with all firmware versions...
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Page 7: Printer Firmware Versions
Firmware Family Mask Obtaining Printer Firmware: • Firmware files <*.cbt> are available for download from the TRANSACT Gaming FTP site (see page #2). After logging in, browse to the Epic 950/Firmware folder, select the interface type and firmware version to download. TRANSACT Firmware Disclaimer: • The firmware within all gaming ticket printers are subject to regulatory approval. It is the casino’s responsibility to... -
Page 8: Racking/Un-Racking The Inner Chassis
Racking/Un-racking the Inner Chassis To remove the Inner Chassis: • Pull on the Ticket Cover to release the rear detents, pulling the Inner Chassis towards you until it’s latches catch the forward detent slots • Push the Inner Chassis back in slightly, pull on the Re- lease lever and pull forward on the Inner Chassis to un-dock it form the Outer Chassis To return the Inner Chassis:... -
Page 9: Preventive Maintenance
2x. Warnings: • IPA solvents can damage rubber rollers with frequent use. TRANSACT recommends a maximum usage of 2x annually. • The thermal print-head’s life can be reduced with excessive fric- tion. When cleaning the component directly, TRANSACT recom- mends using IPA solvent on non abrasive lint free cloth. -
Page 10: Sensors And Switches
Sensors and Switches Ticket Low Sensor • Optically senses when 5-10 tickets remain in ticket supply bucket • Reports ticket low to game in status byte • Verify with Game Manufacturer how status byte is man- aged Top of Form Sensor/Ticket Out Sensor •... - Page 11 Sensors and Switches Chassis Open Sensor • Located on Main Controller Board • Determines if printer Inner Chassis is racked out or “open” Ticket Burst Sensor • The Ticket Burst Sensor is used to verify that the ticket perforations have been separated during the burst operation Cover Open Switch •...
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Page 12: Flex Cable Replacement
Now mate the front connection to the sliding board and pull the sliding board forward until it is firmly latched. Warning: If reinstalling a used cable, care must be taken to insure that the cable’s bow protrudes in the direction as shown in figure 2 and when installed, it should look like (C). Description: TRANSACT Part Number: Flex Cable 98-06499L... -
Page 13: Troubleshooting
Troubleshooting Problem Solution Unknown Check printer Status LED’s. “Ready” should be ON all others OFF Not Working Most problems can be resolved by blow- ing out the compressed air. (open cover) Strange Errors Verify printer firmware (Self-Test Ticket), Check if newer printer firmware available COMM Error Check printer dip-switch #7 position (affects how status is provided to EGM) Main Controller Board Connections - see figure 1... - Page 14 Outer Chassis with a Serial interface needed to dock and power the printer. imPort™: The Epic 950 printer features an imPort™ firmware and graphics download port. This port uses a 4-pin Molex connector with an RS-232 interface for connecting with a PC at a fixed Baud Rate of 115,200 bps.
- Page 15 Flashing Printer Firmware Enter printer Boot Load mode: Un-rack and open the printer’s top cover as shown on page 8 Hold the FEED button while applying power to the printer Verify status LED panel - READY > Flashing & Fault > ON Note: The printer will reset and print a test ticket when down- load completes if you rack-in, close top cover with tickets loaded.
- Page 16 Notes...
- Page 17 Notes...
- Page 18 Notes...
- Page 19 Casino Enterprise Management magazine just named Epicentral® as one of the Top Ten slot floor products for 2012 Why? Because with the Epicentral Print System by TRANSACT, casino operators have the power to create promotional coupons, target messages directly to players and...
- Page 20 Technical Support: 877.748.4222 TRG 050113...