TransAct BANKjet 1500 Operator's Manual
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TransAct BANKjet 1500 Operator's Manual

Transact bankjet 1500: user guide
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BANKjet 1500
OPERATOR'S
GUIDE
20-03680
Rev E
Nov-07

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Summary of Contents for TransAct BANKjet 1500

  • Page 1 ® BANKjet 1500 OPERATOR’S GUIDE 20-03680 Rev E Nov-07...
  • Page 2 Rev A Initial Release. Rev B Updated disclaimer Rev C updated paper case p/n’s descriptions & qtys Rev D Pg 38 removed “buzzer” option Rev E Added RoHS part numbers for the power cords in Appendix F...

  • Page 3: Product Information

    Printing Office, Washington, DC 20402. Ask for stock number 004-000-00345-4. The BANKjet 1500 Printer does not exceed Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.
  • Page 4 Never ship a printer by any means with any ink cartridge(s) installed. packing materials in the event that you need to send the printer in for servicing. TransAct Technologies is not responsible for damaged return items that are not packaged in original shipping material.

  • Page 5: Where Can You Find More Information

    Technical Support section you can find the most current versions of the Operator’s Guide and Programmer’s Guide. Upon entering our web site, you will be brought to the “Welcome to TransAct” screen. This intro page has the Ithaca Brand listed at the top right. Click on the Ithaca logo.
  • Page 6 Contacting TransAct’s Ithaca Facility Contact TransAct’s Ithaca facility for information about the BANKjet 1500 Printer and how it works with your system. For information on International distribution, visit our web site at www.transact-tech.com. Contact the TransAct’s Sales and Technical Support Departments at the following address and telephone or fax numbers.
  • Page 7 Using Validation: Form Insertion and Orientation Printer Analysis: How to Use Self-Test Understanding Configuration Mode Printer Color Configuration Section 3: BANKjet 1500 Features and Specifications Section 3: BANKjet 1500 Features and Specifications Section 4: Appendices Appendix A: Additional Installation Procedures Appendix B: Interface Connection Specifics...

  • Page 8: Table Of Contents

    & )( . ' . & )( . ' . & & & & Placing the Printer In Self-Test Mode (printing the Configuration Summary Receipt) ... 23 Exiting Self-Test Mode ... 23 Matching Printer Configuration Settings to your System ... 24 & & &...
  • Page 9 Verifying Printer Setup and Configuration Settings ... 48 Verifying the Communications Interface Card... 48 Verifying the Cash Drawer Interface... 48 Table 10 Cash Drawer Commands Verifying the Printer ... 49 Verifying the Printer... 50 A ' $ A ' $...
  • Page 10 Figure 9 Connecting the DC Power Cord (no power supply) ... 17 Figure 10 Paper Low Setup (adjusting the sensor) ... 18 Figure 11 Installing New Paper Roll ... 23 Figure 12 Printer Dimensions... 40 Figure 13 Environmental Conditions:Typical Operating Range... 41 Figure 14 Receipt Printable Area ... 43 Figure 15 Paper Roll and Paper Core Diameters ...
  • Page 11 Table 15 Troubleshooting: Printer Does Not Turn ON... 55 Table 16 Troubleshooting: Printer Will Not Communicate (prints illegible receipts) ... 56 Table 17 Troubleshooting: Ink Cartridge Status Indicator Flashing/Printer will not Operate ... 57 Table 18 Keypad Indicators: General Problems ... 59 Table 19 Keypad Indicators: Serious Problems ...
  • Page 12 Printer Overview and Installation Information By following the instructions in this section, the BANKjet 1500 will be ready to accept commands and successfully interface with your system in just a few minutes. Follow the steps below when setting up your printer.

  • Page 13: Figure 1 Keypad Buttons And Indicator Lights

    The BANKjet 1500 Printer uses Hewlett-Packard ink jet print cartridges. Unlike consumer ink jet print cartridges, the HP print cartridge does not need to be capped when not in use. Consequently, the BANKjet 1500 is ready to print at all times. The HP cartridge does not need to be sealed. However, the ink jet cartridge must have periodic usage to maintain its functionality.

  • Page 14: Button

    % % % % 7 7 7 7 The * Button is located on the front of the printer. Since the BANKjet 1500 has been designed to remain connected to a power source at all times, the * Button does not disconnect power to the printer, but instead switches the printer between OPERATIONAL/ON and STANDBY/OFF modes.

  • Page 15: Open Cover Button

    Revision E 2 2 2 2 a form to be placed in the validation slot. If a form is already present in the printer, pressing the ! ", button will move the form in a downward direction. * * * * The Open Cover Button is used to access the rear paper roll compartment and is located on the left side of the printer’s outer console.
  • Page 16 " The printer has two ink cartridge indicator lights that display the status of the ink cartrides. The indicator light will blink slowly when the ink level in the respective cartridge falls below a preset, programmable level. It is a warning only, the printer will continue to operate without intervention.

  • Page 17: Step-By-Step Installation Instructions

    Step 1: Unpack the Printer Be sure to save the box and packing materials in case you need to send the printer in for service. Transact Technologies is not responsible for damaged return items that are not packaged in original shipping material. Refer to “Return Materials Authorization and Return Policies”, on page ii for information on what to do if you have to...

  • Page 18: Figure 3 Power And Communications Connections

    Step 2: Connect Power and Communications * * 0 * * 0 * * 0 * * 0 Figure 3 Power and Communications Connections Three cables are required to be connected to the printer Power • Communications • Cash Drawer •...

  • Page 19: Using The Cable Restraints

    5 " 5 " Cable restraints are developed to protect against accidental unplugging of the printer while it is in use. Be sure to properly route the communications cable using the restraints provided on the back of the printer. Figure 4 Using the Cable Restraints...

  • Page 20: Figure 5 Connecting Serial Cables

    Connect the appropriate communications cable to the printer as shown in the following figures. Cables are provided by your dealer, the system installer or are available through TransAct. If you are unsure of the interface installed in your printer, refer to “Verifying the Communications Interface Card” on page 48.

  • Page 21: Figure 6 Connecting Parallel Cable

    Disconnect all power from the printer and host system or personal computer. Connect the 25/36-pin Parallel Interface Cable to the connector located on the back of the printer. Tighten the two mounting screws on each side of the cable connector (25-pin only). Or, engage the locking clips (36-pin only).

  • Page 22: Figure 7 Connecting The Cash Drawer Cable

    2 2 2 2 The BANKjet 1500 printer can be configured to operate with cash drawers designed to work with printers from different manufacturers. This configuration is preset at the factory and is identified by means of a label affixed to the bottom of the printer.

  • Page 23: Figure 8 Connecting The Ac Power Cord (With Power Supply)

    Orientate the printer upside-down and find the BANKjet’s power supply’s power socket. Locate the power cord and connect it to the power socket (power supply) located on the back of the printer and to an external power outlet. The socket-outlet shall be installed near the equipment and shall be easily accessible.

  • Page 24: Connecting The Dc Power Cord (No Power Supply)

    Failure to use the cable restraints may result in the printer becoming accidently unplugged during operation. Set the printer into OPERATIONAL/ON mode by pressing the * Button. The printer takes 1.5 seconds to begin operation. Figure 9 Connecting the DC Power Cord (no power supply)

  • Page 25: Adjusting The Paper-Low Sensor

    Step 3: Paper Low Setup A receipt paper-low sensor is provided as an optional feature. This adjustable paper-low assembly allows the printer to detect when the paper roll is between 1.42" and 0.885" (36.1mm and 22.5mm) in diameter, and to issue a paper low status to the application.

  • Page 26: Table 2 Paper Low Setup

    Use the following table to decide how much paper you want to remain after paper low sensing has occurred. TransAct’s expected results are based on paper and paper roll with these specifications. Refer to “Receipt Paper (one-ply receipt)” on page 44, and “Paper and Core Diameter” on page 44 for paper measurements.

  • Page 27: Step 4: Loading Ink Cartridges And Paper

    )( :' + )( :' + Use the * Button to set the printer into OPERATIONAL/ON mode before you install the ink cartridges. Confirm that the printer is in this mode by checking that the Caution: Do not touch the ink cartridge’s metallic connector surface with your fingers. Doing so will contaminate the connector and produce sub-standard print quality.
  • Page 28 Place the new ink cartridge(s) into the carriage (3). Hold the cartridges by their tab to ensure a clean installation. (Install the cartridge so that the tab is facing the front of the printer.) Close blue latch/latches (4). Close all of the printer’s covers and press the ( + the newly inserted ink cartridges.
  • Page 29 " Before you attempt to load the paper roll, make sure that the printer is plugged in and that the printer is set to the OPERATIONAL/ON mode. !IMPORTANT!: Paper cannot be loaded for the first time without first installing the ink cartridge(s).

  • Page 30: Figure 11 Installing New Paper Roll

    2 2 2 2 Close the rear paper cover; making sure that it snaps into place. The printer will automatically load the paper through the feeding mechanism. If the paper does not feed, repeat the steps. Figure 11 Installing New Paper Roll...
  • Page 31 2 2 2 2 If you are experiencing inconsistent printing operation, or if the printer appears to be nonresponsive, several of the printer configuration settings need to be set to match the requirements of your system. Revision E & &...
  • Page 32 2 2 2 2 Parallel Printer Emulation Carriage Return Options Serial Printer Emulation RS-232 Serial Interface (baud rate) Carriage Return Options < 4 ) ( < 4 ) ( < 4 ) ( < 4 ) ( Revision E ?( & ( ))$ & ( < )( "( ?( &...

  • Page 33: Operational Information

    Revision E 2 2 2 2 Section 2: Operational Information Using Validation: Form Insertion and Orientation ...pg. 27 Printer Analysis: How to Use Self-Test...pg. 30 Understanding Configuration Mode ...pg. 32 Printer Color Configuration...pg. 35...

  • Page 34: Using Validation: Form Insertion And Orientation

    Using Validation: Form Insertion and Orientation ? ? ? ? The BANKjet 1500 accepts validation forms in both horizontal and vertical orientations. Each of the two different orientations have specific print zones, and print character spacing requirements. Regardless of the insertion orientation, the minimum and maximum media size that can be accepted by the printer are as follows: "...
  • Page 35 The BANKjet 1500 is designed to run validation either by using application software, or manually. Forms can be inserted in either horizontal or vertical orientation. Regardless of the orientation, the insertion process is the same. The BANKjet 1500 can accept forms with measurements between 2.75" x 2.75" (69.8mm x 69.8mm) and 8.5" x 11" (215.9mm x 279.4mm).
  • Page 36 " Open the printer’s front cover. Insert your index finger underneath the ink carriage and evenly pull the form out toward you until it is completely removed from the printer. Close the printer’s covers and resume operation. Revision E...

  • Page 37: Printer Analysis: How To Use Self-Test

    & % & % The BANKjet 1500 has been designed to perform several self-tests and will also allow a technician to access the printer’s configuration settings. It is important to insure that the printer will perform a self-test. This isolates printing problems to something other than the operation of the printer itself.
  • Page 38 & % 7 7 7 7 ) & % & % & % Exit Self-Test mode at any time by pressing the * Button to place the printer back into OPERATIONAL/ON mode. & % 7 7 7 7 ) & % & % &...

  • Page 39: Understanding Configuration Mode

    2 2 2 2 Understanding Configuration Mode There are two ways to configure the BANKjet 1500 printer. The first is to use the manual configuration sequence by using the keypad controls, and the second is to use TransAct’s remote configuration software. The remote configuration program is available and typically used by system integrators.
  • Page 40 Printing the self-test configuration summary receipt is also recommended before ANY changes to the settings of your printer are made by ANYONE. TransAct recommends that you print this configuration summary receipt as a reference in case you wish to return the printer to its previous configuration state.

  • Page 41: Table 4 How To Change Configuration Settings

    ")"$ ( Button to change the optional settings for each configurable feature. Press the * Button to exit the printer’s configuration mode. The printer gives a configuration summary and prompts you to confirm that the changes that you just made are what you want. Press the (+ press the * Button if you do not want to save changes.

  • Page 42: Printer Color Configuration

    & & The BANKjet 1500 is available with three different printing options and can be reconfigured to accept different ink cartridge colors. See “Understanding Configuration Mode” on page 32 for information on how to change configuration settings. The standard printer setup is called Single Color. In addition to this, the printer can be operated with a Two Color Ready, or a Two Color setup.

  • Page 43: Table 5 Single Color Printer-Color Configuration Details

    Revision E 2 2 2 2 Table 5 Single Color Printer-Color Configuration Details...

  • Page 44: Table 6 Two Color Ready Operation-Color Configuration Details

    The color of the second cartridge should be configured into the BANKjet 1500 printer. The printer should be set to Red, Green, or Blue.
  • Page 45 2 2 2 2 Section 3: BANKjet 1500 Features and Specifications & & & & Print Speed: 12 lps. at 10 char. per line • Print Resolution: Max. 208 dpi. Horizontal, 96 dpi. Vertical • Simple Snap-In, No-Mess Cartridges with Fast-Drying Ink •...
  • Page 46 POSjet® Image Converter (PJColor) is a tool to help develop graphic images to use as logos and coupons on the printer. It will read and convert images to a format suitable for printing on the BANKjet 1500 printer. It will allow you to preview the image and adjust the colors prior to printing.

  • Page 47: Printer Dimensions

    2 2 2 2 ..Figure 12 Printer Dimensions Width Without Knife 6.75" (172 mm) With Knife 6.75" (172 mm) Weight: approx. 6 lbs. (2.7 kg) Shipping: approx. 8 lbs. (3.6 kg) Interface Serial RS-232C Bi-directional- Ready/Busy or XON/XOFF (9-pin D-shell or 25-pin D-shell)

  • Page 48: Environmental Conditions

    2 2 2 2 The BANKjet 1500 is designed to be placed on point-of-sale terminals, counter tops, or any other flat, stable surface that can support the weight of the printer (about 6 lbs. or 2.7 kg). Be aware that the environmental conditions of the location where you place the printer will have an effect on the printer’s performance and longevity.

  • Page 49: Table 8 Print Speed Specifications

    2 2 2 2 " " " " Printer Life Mean time between failures: (without cartridge): Average cartridge life (Average 16 dots/character): Autocutter option (partial cut) : Mean time to repair: Validation Cycles: " # " # " # " #...

  • Page 50: Sensors

    A receipt paper-low sensor is provided as an optional feature. An operator-adjustable paper-low assembly allows the printer to sense when the paper roll is between 1.42" and 0.885" (36.1mm and 22.5mm) in diameter. It is adjustable to compensate for various paper core dimensions.

  • Page 51: Figure 15 Paper Roll And Paper Core Diameters

    2 2 2 2 & & & & 7. 9 Print Cartridge Specification HP C6602A 12 vertical nozzles Cartridge arrangement Vertical dot pitch 0.264 mm (0.0104") or 96dpi. Cartridge life ~7.0 M Characters @ 16 dots per Character. Cartridge Colors Black, Red, Blue, Green .
  • Page 52 2 2 2 2 " # " # " # " # Form thickness-single part: Form Size (Min): Form Size (Max): # Validation lines: Check Basis weight: Revision E .003" to .0047" (.076 mm. to .119 mm.) 2.75" high x 2.75" long (69.8 mm. x 69.8 mm.) 8.5"...

  • Page 53: Figure 16 Form Print Zones

    Revision E 2 2 2 2 >6 Figure 16 Form Print Zones...
  • Page 54 Revision E 2 2 2 2 >@ Section 4: Appendices Appendix A: Additional Installation Procedures ...pg. 48 Appendix B: Interface Connection Specifics ...pg. 51 Appendix C: Common Operational Tasks ...pg. 54 Appendix D: Startup Troubleshooting ...pg. 55 Appendix E: Operational Troubleshooting ...pg. 58 Appendix F: Ordering Genuine Ithaca Supplies ...pg.

  • Page 55: Appendix A: Additional Installation Procedures

    In order for the cash drawer function to operate properly, the type of cash drawer, and the type of cash drawer cable that your system uses needs to match the printer’s cash drawer interface shunt setting. The BANKjet 1500 uses an adjustable interface shunt.

  • Page 56: New Cartridge Button

    5-position shunt and reposition it to the setting that corresponds to the cash drawer you have. If, at any time, the cash drawer interface no longer matches the label on the printer, please remove the label.
  • Page 57 BANKjet 1500. Please remember that these settings are only a few of the possible configurable options. If you continue to experience incompatibility issues after changing these settings to match your system, contact TransAct’s Technical Support Department for assistance.

  • Page 58: Appendix B: Interface Connection Specifics

    There are two parallel interface cards available. One is a 25-pin, D-shell connector. The pin-out is such that the printer interfaces to a standard IBM PC parallel printer interface with a one-to-one cable. The second interface card provides the same interface with a standard, 36-pin Centronics type connector. Both cards provide a dual cash drawer interface.

  • Page 59: Table 12 Serial Interface Pin Assignments

    Because both the host and printer are DTE s (Data Terminal Equipment), they use the same serial port pin-outs. If the cable that is used to connect the host to the printer is a pin-to-pin inter-connect, it will not work. Therefore, a null modem or turn-around cable must be used to interconnect the host and the printer.

  • Page 60: Figure 19 Cash Drawer Pin Assignments

    The BANKjet 1500 Printer supports dual cash drawers with status. The driver in the printer is capable of supplying 24 Vdc at up to 1.5 amps for 250 milliseconds. The BANKjet 1500 Printer defines cash drawer closed as switch open. If the drawer is disconnected, the printer considers it closed. Since the printer does not act on the cash drawer status, the application can interpret cash drawer status any way it wants.

  • Page 61: Appendix C: Common Operational Tasks

    Press and release the * Button. > ")"$ ( ")"$ ( Button ")"$ ( Button 2-3 ")"$ ( Button. Press and release the * Button to place the printer into STANDBY/OFF mode. (The POWER INDICATOR will be off.) LIGHT Press and hold the ( + ")"$ ( Button.

  • Page 62: Appendix D: Startup Troubleshooting

    & & This troubleshooting section provides solutions to problems that may occur with your printer during installation. The following items are a list of possible problem areas. For more in-depth troubleshooting information, refer to our Programmer’s Guide available from our web site or call our Technical Support Specialists.

  • Page 63: Table 16 Troubleshooting: Printer Will Not Communicate (Prints Illegible Receipts)

    Revision E 2 2 2 2 Table 16 Troubleshooting: Printer Will Not Communicate (prints illegible receipts)

  • Page 64: Table 17 Troubleshooting: Ink Cartridge Status Indicator Flashing/Printer Will Not Operate

    " " " " Ensure that the ink cartridge(s) are properly installed and the blue latch(es) are closed properly. If the printer is configured for two cartridges, both must be present. See “Installing Ink Cartridges”, on page 20. Remove ink cartridge(s) and re-install. Make sure the blue latches...

  • Page 65: Appendix E: Operational Troubleshooting

    & A semi-recoverable error requires that the printer be reset or power cycled after the cause of the error is corrected The amount of information lost is dependent on the type of error and the state of the information being processed.

  • Page 66: Table 18 Keypad Indicators: General Problems

    Paper Low The BANKjet will use a combination of the most cases, you can tell if the printer is experiencing a specific type of serious problem by counting the number of times that the . + ( " $ $ ) " < $ ) support specialist.

  • Page 67: Table 19 Keypad Indicators: Serious Problems

    Revision E 2 2 2 2 Table 19 Keypad Indicators: Serious Problems...

  • Page 68: Table 20 Troubleshooting: Keypad Lights Will Not Work

    2 2 2 2 This troubleshooting section provides solutions to problems that may occur with your printer. Use the following series of tables to determine printing problems. It is highly recommended that you maintain a history of reported problems and the actions you took to identify or resolve problems. This information can help you isolate later problems and anticipate or avoid others.

  • Page 69: Table 23 Troubleshooting: Printer Prints With Missing Dots In Characters

    * Button to place the printer into STANDBY/OFF mode while not in use. " " " " Open printer’s covers and check to see if there is any debris in the paper path that may cause paper not to feed correctly. If You See Debris: Unplug the printer and clear any debris.

  • Page 70: Appendix F: Ordering Genuine Ithaca Supplies

    Genuine Ithaca Supplies can be ordered directly from the TransAct website (www.transact-tech.com) or by using our toll free telephone number within the US: (877) 7ithaca(877 748 4222). (other inquires: (607) 257-8901). When calling by phone, please ask for the Sales Department. See “Contacting TransAct’s Ithaca Facility” on page iv for more details.

  • Page 71: Form Button

    ( * ) Button ...7 Additional Installation Verifying the Cash Drawer Interface...45 Verifying the Communication Interface Card ...45 Verifying the Printer Configuration Settings...47 Verifying the Printer Setup and Configuration Settings45 Additional Installation Procedures...45 Appendix A Ordering Supplies...58 Appendix B Most Frequently Asked Questions...51 Appendix D Operational Troubleshooting...54...

  • Page 72: Paper Low Adjustment Requirements

    Supported Devices and Tools... 36 Testing the Printer ... 28 TransAct Information How to Contact Technical Support ... iv TransAct Technologies, Contacting Ithaca Facility ... iv Troubleshooting Correcting Common Operational Problems ... 56 Keypad Indicator Quick Reference Chart ... 55 Understanding Indicators ...

  • Page 73: Validation Orientation

    2 2 2 2 Validation Check Insertion Portrait (verticle)...28 Printer Settings ...25 Validation Orientation ...25 Revision E What is covered in this Operator’s Guide... v Where Can You Find More Information ...iii...
  • Page 74 Revision E 2 2 2 2...

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Ithaca bankjet 1500

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