Digi IX20 User Manual page 1080

Diagnostics
Note Information logged on the device will be erased when the device is powered off or rebooted to
avoid unnecessary wear to the flash memory. See
more information on how to enable persistent system logs.
Use 7-Zip or any other file-archiving utility to extract a support report. Its contents are organized into
the following directories:
/etc
This folder most notably contains a running list of the cellular connections that have been registered
by the device's radio.
Directory
/etc
/etc/config
/opt
Information stored here persists between reboots and system resets.
Directory
/opt/log_last
/tmp
Output from a series of diagnostic queries is stored in a randomly generated sub-directory within
/tmp. When combing through these logs, pay particular attention to config_dump-public (to verify
local device settings) and mmcli-dump (to validate the cellular connection status).
Directory
/tmp/#*
IX20 User Guide
Configure options for the event and system logs
Filename Notes
version Active firmware version
mn.json Cellular connections logged as having been engaged by
the radio; establishes previous APN associations
Filename Notes
messages With persistent system logs enabled, syslog info will be
stored in the /opt directory which isn't erased after
reboots or system resets
Filename Notes
*# is generated at random
arp_-nv The table of IP-address to MAC-address translations
used by the address resolution protocol (ARP)
arptables_-nvv_-L The tables of ARP packet filter rules in the Linux
kernel
cat_procmeminfo A breakdown of memory utilization at the time when
the support report was generated
config_dump- The device's current settings, scrubbed of passwords
public and preshared keys
conntrack_-L A list of all currently tracked connections through the
system
Generate a support report
for
1080