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Appendix H:
Appendix H: Technical Support
Should you encounter problems while using your ET-6000 series module, and are unable to find
the help you need in this manual or on our website, please contact ICP DAS Product Support.
Email:
service@icpdas.com
Website: http://www.icpdas.com/service/support.htm
When requesting technical support, be prepared to provide the following information about your
system:
1
1. Module name and serial number: The serial number can be found printed on the barcode
label attached to the cover of the module.
2
2. Firmware and OS version: See Section 3.1 Overview for information regarding the
command used to identify the firmware/OS version.
3
3. Host configuration: Host type and operating system (if needed).
4
4. If the problem is reproducible, please give full details describing the procedure used to
reproduce the problem.
5
5. Specific error messages displayed. If a dialog box with an error message is displayed,
please include the full text of the dialog box, including the text in the title bar.
6
6. If the problem involves other programs or hardware devices, please describe the details
of the problem in full.
7
7. Any comments and suggestions related to the problem are welcome.
ICP DAS will reply to your request by email within three business days.
ET-6000 User's Manual, 2007, Sep., V1.1,
+7(495)109-02-08 sales@bbrc.ru www.bbrc.ru
Technical Support
6PH-002-11----------186
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