Troubleshooting - Pepperl+Fuchs VisuNet Control Center 6 Manual

VisuNet Control Center 6

Troubleshooting

9 Troubleshooting
Problem
RM / BTC cannot be found in
VisuNet CC, even though I
can ping the device.
RM / BTC has a status of
"Security Error."
The RM / BTC status is shown
as "Incorrect Password."
I am prompted in VisuNet CC
to enter the VisuNet CC
license key on the RM / BTC,
even though I have already
entered it on the RM / BTC.
1. Reboot the RM / BTC if you change the time zone, date, or system time.
Potential root cause
The communication protocol
is not properly routed through
the network. One root cause
can be that a second network
adapter (e.g., WiFi card) is
active that is connected to a
different network.
The communication protocol
uses a certificate-based
encryption that requires both
communication partners to
use the same system time.
One potential root cause for a
communication failure can be
that an invalid password has
been entered for the RM / BTC
(or is stored in the VisuNet CC
project file). If this error
occurred, it is also highlighted
in the device status tile under
"communication status."
The VisuNet CC key might not
have been synchronized yet
with the Control Center and is
therefore unknown.
Possible solution
Try to turn off or disable all
other network adapters (e.g.,
WiFi card), that might be avail-
able in your system so that
only the adapter is active that
is connected to the RM / BTC
network. Use the IP address
as communication address.If
the RM / BTC is found, check
with your local administrator
for the network routing set-
tings.
Check if the RM / BTC is set
up with the correct time zone,
1
date, and system time.
Try to re-enter the password
that is used for the administra-
tor role on the RM / BTC you
want to connect to.
Download the RM / BTC set-
tings via the download func-
tion to synchronize VisuNet
CC with the RM / BTC. This
will also download the VisuNet
CC key from an RM / BTC, and
remote access should be
granted.
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