Chapter 5 Troubleshooting; Before Contacting Quantum Support - Quantum SuperLoader 3 User Manual

Chapter 5
Troubleshooting
5
Errors that you may experience with your SuperLoader can range from
severe hardware damage to simple connection problems. Before you
return your SuperLoader to Quantum or your service provider, you may
be able to fix the problem yourself by following some basic
troubleshooting procedures.
This chapter describes how to troubleshoot common errors. It also
describes how to contact Quantum support and how to return the
Customer Replaceable Unit (CRU) that is failing for exchange or repair if
necessary.
Other than drive cleaning, there is no recommended routine maintenance
of the SuperLoader.

Before Contacting Quantum Support

5
Before you contact Quantum Support or your service provider, be sure
that you try all appropriate recommended procedures. The front panel
provides some troubleshooting capabilities, but is limited. On-board
Remote Management provides more detailed information about the
present state of the SuperLoader and past performance and is more
helpful for troubleshooting errors.
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