Quantum SuperLoader 3 User Manual page 158

Chapter 5 Troubleshooting
Before Contacting Quantum Support
Problem
The SuperLoader does
not communicate with
the host system via the
SCSI bus.
The tape drive responds
on the SCSI bus to the
host, but the
SuperLoader does not
respond.
132
Probable Cause
SuperLoader User's Guide
Suggested Action
• Verify that the SCSI cables are connected to
the rear of the SuperLoader and that the
correct LVD host controller card is
installed.
• Verify that the SCSI cables are not
damaged or crimped and the total SCSI
cable length is not exceeding the maximum
required length.
• Verify that a LVD SCSI Terminator is
attached to both the last and first SCSI
device on the SCSI bus.
• Verify that the SuperLoader SCSI ID
(DLT/SDLT), or the SuperLoader and
drive SCSI IDs (LTO), are set to unique
SCSI IDs that is not used by any other SCSI
device on the same SCSI Bus.
• Issue a System Reset either by using the
On-board Remote Management Diagnostic
System Reset or by turning off power from
the front panel.
• Contact your Service Provider or Quantum
Support.
• For DLT/SDLT, verify that the
SuperLoader LUN is set to 1. To do this,
select Status on the LCD front panel, then
select Drive, and then Status. For LTO,
verify that the SuperLoader SCSI ID is not
being used by another device.
• Go to the
Configuration
that the mode is set to
• If all SCSI IDs are unique, check SCSI
cables and terminators.
• Verify that the host application and the
device drivers are installed with the most
current patches to support SuperLoader.
menu, and verify
.
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