Quantum SuperLoader 3 User Manual page 159

Problem
The SuperLoader does
not communicate with
the Host system via the
Ethernet.
The application software
reports a failure locating
a piece of media or fails
to move a piece of media
as requested.
Probable Cause
SuperLoader User's Guide
Before Contacting Quantum Support
Suggested Action
• Verify that the Ethernet cable is connected
to the correct hub.
• Verify the Ethernet configuration settings
via the front panel. If the DHCP server is
available, Ethernet status should indicate
DHCP, otherwise you must set a unique IP
address and mask.
• Power off the SuperLoader by turning off
the system from the front panel and
turning it back on.
• Contact your Service Provider or Quantum
Support.
• Use the On-board Remote Management
page and verify that the media is in the
expected location internal to the
SuperLoader.
• Using the On-board Remote Management
diagnostic tool, execute the
command.
• Issue a
System Reset
On-board Remote Management Diagnostic
System Reset or by turning the power off
from the front panel.
• Contact your Service Provider or Quantum
Support.
Chapter 5 Troubleshooting
Health Check
either by using the
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