Quantum SuperLoader 3 User Manual
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Quantum SuperLoader 3 User Manual

Quantum superloader 3: user guide
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SuperLoader™ 3
81-81317-06 A01

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Summary of Contents for Quantum SuperLoader 3

  • Page 1 SuperLoader™ 3 81-81317-06 A01...
  • Page 2 Quantum SuperLoader 3 User’s Guide, 81-81317-06 A01, May 2008. Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.

  • Page 3: Table Of Contents

    SuperLoader 3 LTO-2... 3 SuperLoader 3 LTO-3... 3 SuperLoader 3 LTO-4... 4 SuperLoader 3 VS160 ... 4 SuperLoader 3 DLT-V4... 4 SuperLoader 3 SDLT 600 ... 5 SuperLoader 3 DLT-S4... 5 Installation and Configuration Installation Overview... 7 SCSI Interface ... 7 Fibre Channel Interface...
  • Page 4 Ejecting a Magazine... 36 Magazine Load/Unload Command ... 37 Installing a Magazine ... 37 Manually Operating the Magazine ... 38 Viewing Status Information ... 41 Viewing SuperLoader 3 Autoloader Status ... 41 Viewing Firmware Version ... 42 Viewing Element Status... 43...
  • Page 5 Chapter 4 Chapter 5 Quantum SuperLoader 3 User’s Guide Viewing Tape Drive Status... 44 Viewing Tape Drive Version... 44 Viewing Ethernet Information... 45 Running an Inventory ... 46 Data Compression... 46 On-board Remote Management On-board Remote Management Overview... 47 Opening On-board Remote Management... 48 Viewing Status Information ...
  • Page 6 Chapter 6 Chapter 7 Chapter 8 Quantum SuperLoader 3 User’s Guide Setting the Time Zone ... 74 Setting the Date and Time ... 75 Setting the Change Mode... 76 Sequential Mode Operations... 77 Setting Security... 78 Setting Magazines ... 79 Setting Passwords ...
  • Page 7 Appendix A Quantum SuperLoader 3 User’s Guide Hard Log Example... 109 Time Stamp... 110 Error Fields ... 111 Tape Drive Logs ... 120 Log Fields... 120 POST Failure Logs ... 121 Returning the Autoloader for Service... 122 Preparing the Autoloader for Shipment... 122 Removing the Autoloader from a Rack...
  • Page 8 Appendix B Appendix C Glossary Index Quantum SuperLoader 3 User’s Guide Drive Error Logs Tape Drive Error Logs... 146 Error Log Display ... 146 SCSI Check Condition Error Logs ... 147 Bugcheck Error Logs (SDLT 600 only)... 150 Event Error Logs (SDLT 600 only)... 152 A500: Hard Read Error ...
  • Page 9 Quantum SuperLoader 3 User’s Guide Figure 1 Front Panel Overview... 16 Figure 2 Back Panel Overview... 17 Figure 3 Cable Connectors (SCSI Tape Drive)... 18 Figure 4 Cable Connectors (Fibre Channel Tape Drive) ... 20 Figure 5 Cable Connectors (SAS Tape Drive)... 21 Figure 6 Front Panel ...
  • Page 10 Quantum SuperLoader 3 User’s Guide Figure 18 Connecting Support Brackets ... 101 Figure 19 POST Failures Event Log Sample ... 121...
  • Page 11 Quantum SuperLoader 3 User’s Guide Table 1 Location Criteria... 10 Table 2 Front Panel LEDs... 29 Table 3 Autoloader Status... 42 Table 4 Firmware Version Fields ... 43 Table 5 Drive Status Fields ... 44 Table 6 Drive Version Fields ... 45 Table 7 Ethernet Information Fields...
  • Page 12 Quantum SuperLoader 3 User’s Guide Table 18 Bugcheck Log Field Descriptions... 151 Table 19 Error Event Logs Field Descriptions ... 152 Table 20 Hard Read Error/Hard Write Error Block Descriptor ... 153 Table 21 Hard Read /Hard Write Error Field Descriptions ... 153 Table 22 Hard Read Error/Hard Write Error Block Descriptor ...
  • Page 13 Purpose Quantum SuperLoader 3 User’s Guide This document serves as an easy-to-use information source to familiarize Quantum customers and systems professionals with the SuperLoader 3 autoloader. The primary audience for this document consists of end users installing and using the SuperLoader 3 autoloader.
  • Page 14 Document Organization Quantum SuperLoader 3 User’s Guide This document is organized as follows: • Chapter 1, Introduction, provides a brief product overview. • Chapter 2, Installation and installation, SCSI bus requirements, accessories, selecting a location for the autoloader, UL requirements, features and a product...
  • Page 15 • Power cycle — Means to turn the autoloader or system on, then turn them off (or off, then on). • Dimensions in figures — All dimensions are shown with no units specified (Inches understood unless otherwise specified). Documents related to the Quantum SuperLoader 3 are shown below: Document No. Document Title 81-81313...
  • Page 16 Englewood, CO 80112 (800) 854-7179 or (303) 397-2740 Quantum company contacts are listed below. Quantum Corporate Headquarters To order documentation on the SuperLoader 3 Autoloader or other products, contact: Quantum Corporation (Corporate Headquarters) 1650 Technology Drive, Suite 700 San Jose, CA 95110-1382...
  • Page 17 Technical Assistance Center: North America: UK, France and Germany EMEA For worldwide support: For the most up to date information on Quantum Global Services, please visit www.quantum.com/support. - Register products, license software, +1-800-284-5101 00800 4 QUANTUM +44 1256 848 766 www.quantum.com/contactsupport...
  • Page 18 Preface Quantum SuperLoader 3 User’s Guide xviii...

  • Page 19: Chapter 1 Introduction

    To avoid constantly changing tapes manually, many tape backup systems include a Quantum SuperLoader 3 autoloader. Each autoloader is a robot that includes a tape drive and one or two magazines for tape cartridges.

  • Page 20: Host Interfaces

    Front Panel Quantum SuperLoader 3 User’s Guide The Quantum SuperLoader 3 connects to your host server via a SCSI, Fibre Channel, or Serial Attached SCSI (SAS) connection allowing the host to send data and commands automatically. You can also connect to the autoloader using an Ethernet connection to perform administrative functions and download system updates.

  • Page 21: Superloader 3 Lto-2

    Longwave transceivers (with Fibre Channel cable) support distances up to 10 kilometers; short pulsewave transceivers (with Fibre Channel cable) support distances up to 500 meters. The Fibre Channel version of the SuperLoader 3 LTO-3 operates at speeds up to 2 Gigabits (Gb)/second. Overview...

  • Page 22: Superloader 3 Lto-4

    LUN data storage device. It is also available as a Serial Attached SCSI (SAS) data storage device. The Quantum SuperLoader 3 autoloader is equipped with a LTO-4 tape drive and contains up to sixteen Ultrium 4 data cartridges when utilizing two magazines, providing a compressed capacity of 25.6 Terabytes and a...

  • Page 23: Superloader 3 Sdlt 600

    LUN data storage device. The Quantum SuperLoader 3 SDLT 600 autoloader is equipped with a Quantum SDLT 600 tape drive and contains up to sixteen SDLT II data cartridges when utilizing two magazines, providing a compressed capacity of 9.4 Terabytes and a sustained data transfer rate of 129.6 GB per hour (native) or as high as 259.2 GB per hour compressed (assuming...

  • Page 24: Chapter 2 Installation And Configuration

    Quantum SuperLoader 3 User’s Guide Installation and Configuration This chapter covers all aspects of installing the autoloader in your location. The following information is available: • “Installation Overview” on page 7 • “Choosing a Location” on page 10 • “UL Requirements”...

  • Page 25: Installation Overview

    Installation Overview SCSI Interface Quantum SuperLoader 3 User’s Guide The SuperLoader 3 is a SCSI device that interfaces to your host computer (see SCSI Interface). A Fibre Channel version of the autoloader is available when equipped with a LTO-3 or DLT-S4 native Fibre Channel tape drive (see Channel Interface).

  • Page 26: Fibre Channel Interface

    24. Installing the Fibre Channel autoloader consists of the following steps, which are explained in more detail later in this section: 1 Prepare to install your new Quantum SuperLoader 3 autoloader (see “Choosing a Location” on page 10).
  • Page 27 Quantum SuperLoader 3 User’s Guide 5 Attach the power cable to the autoloader and plug in the power cable to the nearest power outlet (see on page 21). Power the autoloader on to ensure it passes the power on self-test (POST).

  • Page 28: Choosing A Location

    Front: Minimum of 68.6 cm (27 in.) Sides: Minimum of 5.08 cm (2 in.) Quantum SuperLoader 3 User’s Guide The autoloader is designed to fit in a standard 19-inch rack using either the long or short brackets (depending on the depth of the rack). Choose a location that meets the following criteria (see The autoloader uses standard rack mounting hardware.

  • Page 29: Ul Requirements

    Overloading the Circuit Reliable Earthing (Grounding) Quantum SuperLoader 3 User’s Guide When installed in a closed multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than the room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the manufacturer’s...

  • Page 30: Scsi Bus Requirements

    There are minor differences between the Quantum SuperLoader 3 LTO-2 and the Quantum SuperLoader 3 VS160/SDLT 600 autoloaders. SuperLoader 3 LTO-2 You must connect the Quantum SuperLoader 3 LTO-2 to one of the following SCSI bus types: • Ultra2 SCSI Low-voltage Differential (LVD), Single-ended (SE) SCSI...

  • Page 31: Unpacking The Autoloader

    12 hours before opening the shipping carton. Unpack your new Quantum SuperLoader 3 autoloader carefully and inspect it for any damage that might have occurred during shipping. 1 Inspect the shipping box for damage. If you notice any damage, report it to the shipping company immediately.

  • Page 32: Accessories

    5 Save the packing materials in case you need to move or ship the autoloader in the future. The following accessories are shipped with the Quantum SuperLoader 3 autoloader with a SCSI, Fibre Channel, or SAS interface: • Quantum SuperLoader 3 Quick Start Guide •...

  • Page 33: Rack Mounting The Autoloader

    Rack Mounting the Autoloader Understanding Autoloader Features General Features Quantum SuperLoader 3 User’s Guide To rackmount the autoloader, you need to select an open 2U computer rack location near the server that will host the autoloader. For instruction on mounting the autoloader in a standard 19-inch rack, “Rack Mounting the Autoloader”...

  • Page 34: Figure 1 Front Panel Overview

    Figure 1 Front Panel Overview Quantum SuperLoader 3 User’s Guide Power switch Mailslot Front panel LEDs Front panel LCD screen Function keys Left magazine (or blank) Right magazine (or blank) Understanding Autoloader Features...

  • Page 35: Figure 2 Back Panel Overview

    Figure 2 Back Panel Overview Quantum SuperLoader 3 User’s Guide 68-pin HD SCSI connectors, or a Fibre Channel or SAS connector Fan vent Power connector Remote management Ethernet connector Power switch If the cover must be taken off, there are 26 screws that need to Note: be removed.

  • Page 36: Connecting Cables

    Power Cables Figure 3 Cable Connectors (SCSI Tape Drive) Quantum SuperLoader 3 User’s Guide To connect the SCSI and power cables to the autoloader, follow these steps: 1 Shut down and turn off the selected server. Turn off all attached accessory devices, such as printers and other SCSI devices.

  • Page 37: Connecting Fibre Channel And Power Cables

    Connecting Fibre Channel and Power Cables Quantum SuperLoader 3 User’s Guide 4 Attach the terminator to the remaining SCSI connector on the back panel of the autoloader (if the autoloader is the last or only device on the SCSI bus). Otherwise, attach the cable to the next device on the SCSI bus.

  • Page 38: Figure 4 Cable Connectors (Fibre Channel Tape Drive)

    Figure 4 Cable Connectors (Fibre Channel Tape Drive) Quantum SuperLoader 3 User’s Guide Ethernet cable 2 Attach the other end of the Fibre Channel cable to the Fibre Channel host. 3 Attach one end of your Ethernet cable to the Ethernet port on the back panel of the autoloader for remote management.

  • Page 39: Connecting Sas And Power Cables

    Power Cables Figure 5 Cable Connectors (SAS Tape Drive) Quantum SuperLoader 3 User’s Guide During the power on self-test (POST), both LEDs are illuminated briefly, followed by only the Ready/Activity LED flashing. When the initialization sequence is complete, the LCD screen displays the screen.
  • Page 40 Quantum SuperLoader 3 User’s Guide 6 Plug in the power cable to the nearest properly grounded power outlet. 7 Turn on the autoloader by setting the power switch on the back panel to the position. Turn on any other devices you turned off earlier.

  • Page 41: Preparing The Host And Verifying The Connection

    (see System Support” on page 24). Software compatibility information is available at www.quantum.com. Most backup software packages require an additional module to communicate with the autoloader robotics. • If the host server is connected to a network, check with the system administrator before turning off power.

  • Page 42: Windows Operating System Support

    Windows XP and Windows Server verifying the connection of SCSI devices, consult the operating system documentation. There are two device drivers associated with the SuperLoader 3 autoloader. One for the autoloader itself, and a second for the tape drive within the autoloader.
  • Page 43 Quantum SuperLoader 3 User’s Guide • For the HP LTO-4 SCSI drive, go to: Software and Driver Downloads at the HP Web site. • For the LTO-4 SAS drive, go to: http://www.quantum.com/ServiceandSupport/ SoftwareandDocumentationDownloads/LTO-4Drives/ Index.aspx#Drivers. • For the VS160 drive, go to: http://www.quantum.com/ServiceandSupport/...

  • Page 44: Bar Code Reader

    You can download the latest version of DLTSage Dashboard for the DLT- V4 and DLT-S4 tape drives from the Quantum Web site at: www.quantum.com/ServiceandSupport/ SoftwareandDocumentationDownloads/SDLT600/Index.aspx#Drivers Bar Code Reader on page 46).

  • Page 45: Chapter 3 Operating The Autoloader

    Operator's Panel Functionality Quantum SuperLoader 3 User’s Guide Operating the Autoloader This chapter covers all aspects of autoloader operation. The following topics are available: • Operator's Panel Functionality • “Using Cartridges” on page 30 • “Using Magazines and Magazine Blanks”...

  • Page 46: Figure 6 Front Panel

    Figure 6 Front Panel Quantum SuperLoader 3 User’s Guide The front panel consists of two LEDs, four buttons, and a 2-line by 16- character LCD screen and provides everything you need to monitor autoloader status and to control all of its functions.

  • Page 47: Enter Passwords

    Table 2 Front Panel LEDs Enter Passwords Quantum SuperLoader 3 User’s Guide The functionality of the two front panel LEDs is defined in Function Power off Ready Normal activity Autoloader attention Autoloader error All the functionality accessed from the scrolling menu is password- protected.

  • Page 48: Logout

    Logout Using Cartridges Quantum SuperLoader 3 User’s Guide To log out of the autoloader: 1 From the main menu, scroll to 2 From the submenu, scroll to Commands displays on the LCD. Enter Session Complete Note: You can also press as required until the main screen displays.

  • Page 49: Inserting A Single Cartridge

    Inserting a Single Cartridge Quantum SuperLoader 3 User’s Guide while the autoloader is writing to the tape, the command will not be initiated until the write command is completed. Warning: If a tape cartridge is holding the mailslot door open on power up, the robot will not move.
  • Page 50 Quantum SuperLoader 3 User’s Guide Note: For the autoloader, push the cartridge in until it stops. The cartridge will be about 3 inches (7.5 cm) inside the mailslot. This may require that you push and have your fingers well within the mailslot opening. After insertion, the end of the cartridge will be visible at the back of the mailslot opening.

  • Page 51: Moving A Single Cartridge

    Moving a Single Cartridge Ejecting a Single Cartridge Quantum SuperLoader 3 User’s Guide You can easily move a single cartridge from one location to another inside the autoloader. 1 From the main menu, scroll to 2 From the submenu, scroll to...
  • Page 52 Quantum SuperLoader 3 User’s Guide 3 From the submenu, scroll to Eject press Enter 4 Scroll to By Location Slots that are occupied by a data cartridge are indicated by an asterisk ). The slot that is occupied by a cleaning tape is indicated with an at...

  • Page 53: Using Magazines And Magazine Blanks

    Using Magazines and Magazine Blanks Figure 7 Left Magazine Quantum SuperLoader 3 User’s Guide Using Magazines and Magazine Blanks Inside edge view of left magazine Left magazine blank Outside edge view of left magazine...

  • Page 54: Ejecting A Magazine

    Ejecting a Magazine Quantum SuperLoader 3 User’s Guide The autoloader will not run unless both magazine openings are properly closed. One way that you can close the openings is to use two magazines. If you use only one magazine, then you must fill the other magazine opening with a magazine blank for the unit to become operational.

  • Page 55: Magazine Load/Unload Command

    Magazine Load/Unload Command Installing a Magazine Quantum SuperLoader 3 User’s Guide When issuing a Load/Unload command to the autoloader, the system automatically ejects the right-hand magazine. To remove the left-hand magazine using the Load/Unload command, you must: 1 Remove the right magazine.

  • Page 56: Manually Operating The Magazine

    Manually Operating the Magazine Quantum SuperLoader 3 User’s Guide The following section describes how to operate a magazine. There are two knobs located on each end of the magazine. You can move the slots within the magazine by turning these two knobs and aligning a slot with one of the two openings.
  • Page 57 Quantum SuperLoader 3 User’s Guide Do not rotate the magazine by inserting your hand and pushing the cartridge carriers. You can use the openings in the magazine to load and unload cartridges from the eight slots within each magazine. It is recommended that you fully remove the magazine to Note: load and unload cartridges.
  • Page 58 Quantum SuperLoader 3 User’s Guide To Identify a Slot: Each slot has an identification number that is exposed when the slots are in the upper section of the magazine. With the magazine removed from the autoloader, you can see the identification mark on the top side of the magazine through one of two windows on the upper surface of the magazine.

  • Page 59: Viewing Status Information

    Viewing Status Information Viewing SuperLoader 3 Autoloader Status Quantum SuperLoader 3 User’s Guide From the scrolling menu on the LCD, you can view the autoloader status, firmware version, element status, tape drive status, tape drive version, and Ethernet information. The autoloader status provides information about: •...

  • Page 60: Viewing Firmware Version

    Random SEQUENTIAL BC Reader Yes or No Viewing Firmware Version Quantum SuperLoader 3 User’s Guide Description The left magazine is present. The right magazine is present. The assigned SCSI ID for the autoloader. SAS connection. The configured Fibre Channel connection.

  • Page 61: Viewing Element Status

    Table 4 Firmware Version Fields Viewing Element Status Quantum SuperLoader 3 User’s Guide Field Description Firmware The number indicates the firmware version. The number indicates the Error Correction Code that was generated when the firmware was installed. The autoloader uses this number to verify that the firmware and the memory holding the firmware are good.

  • Page 62: Viewing Tape Drive Status

    Status Table 5 Drive Status Fields Viewing Tape Drive Version Quantum SuperLoader 3 User’s Guide If you want to move the cartridge, scroll until the location you want to move to displays under want to move the cartridge, press To view the tape drive status:...

  • Page 63: Viewing Ethernet Information

    Table 6 Drive Version Fields Viewing Ethernet Information Table 7 Ethernet Information Fields Quantum SuperLoader 3 User’s Guide Field Description Product Type Indicates the type of drive installed. Version Indicates the version number of the drive. To view the Ethernet information:...

  • Page 64: Running An Inventory

    Running an Inventory Data Compression Quantum SuperLoader 3 User’s Guide The autoloader automatically runs an inventory whenever you power it back on or insert a magazine. An inventory checks each magazine slot, the drive, the picker, and the mailslot to determine if a cartridge is present.

  • Page 65: Chapter 4 On-Board Remote Management

    • “Commands Page” on page 64 Your Quantum SuperLoader 3 autoloader firmware includes an Ethernet interface to allow remote administration of the autoloader. The interface, called the On-board Remote Management, includes a Web server that provides a Hypertext Markup Language (HTML)-based graphic user interface (GUI) for ease of use.

  • Page 66: Opening On-Board Remote Management

    Opening On-board Remote Management Quantum SuperLoader 3 User’s Guide options, networking options, security options, running diagnostic tests, and performing system updates. Note: Only use the Diagnostic known to be idle and unavailable to host backup/restore applications. Use of the Remote Management should not be issued while the autoloader is being used by host applications.

  • Page 67: Viewing Status Information

    Viewing Status Information Default Username and Password Time Display Quantum SuperLoader 3 User’s Guide page displays in your browser window. Home When using the On-board Remote Management page with Note: Microsoft Internet Explorer, be sure to enable the META REFRESH On Internet Explorer version 6.0, this feature is controlled...

  • Page 68: Feedback On Pages

    Feedback on Pages Configurations Page System Operations Options Quantum SuperLoader 3 User’s Guide If there is feedback from the system when you submit a request, the feedback displays beneath the have to scroll to see the feedback information. page includes a submenu on the left-hand side of the Configurations page.
  • Page 69 Quantum SuperLoader 3 User’s Guide Fibre Channel You can select the Fibre Channel parameters from On-board Remote Management. In a native Fibre Channel device, dynamic World Wide Note: Naming is supported. To select the Fibre Channel parameters: 1 From any page, click the screen displays.
  • Page 70 Quantum SuperLoader 3 User’s Guide You can select SAS parameters to enable or disable transport layer retries. To set the parameters: 1 From any page, click the screen displays. 2 In the section of the page, the current selection is marked. To change the selection, select the other option.
  • Page 71 Compression For the Quantum SuperLoader 3 autoloader, data compression is drive- dependent. The front panel and On-board Remote Management will display whether or not compression is enabled.
  • Page 72 Setting the Magazines This setting is used to report the number of storage elements and the element address to the SCSI host. This setting must match the physical configuration in order for correct information to be reported. This setting only affects the information reported to the SCSI host.
  • Page 73 Quantum SuperLoader 3 User’s Guide The element addresses vary depending on which magazine is configured. is selected, and both magazines are physically installed, Left Right the front panel and On-board Remote Management allow the user access to the other magazine, but the SCSI host will not have access.
  • Page 74 Quantum SuperLoader 3 User’s Guide To set the system time: 1 Using the first drop-down list next to hours difference between your local time and Greenwich Mean Time (GMT). For example, if you live in Colorado, the time difference is Note: –6 hours in the summer and –7 hours in the winter.
  • Page 75 Quantum SuperLoader 3 User’s Guide 2 In the IP address fields, type the static IP address using the to move from box to box. 3 If no check mark displays in the box next to address option is enabled. To change a static IP address, type in the new address in the IP address fields using the from box to box.
  • Page 76 Quantum SuperLoader 3 User’s Guide 4 Click submit To set User Administration 1 From any page, click the screen displays. 2 On the left-hand side of the screen, click 3 From the drop-down list next to Operator 2 Administrator 1 4 In the field, enter a user name.
  • Page 77 Quantum SuperLoader 3 User’s Guide • If neither set is enabled, any IP client can administer the unit. If a single set is enabled, only clients that pass the test specified by that set are allowed administrator access. If both sets are enabled, any client that passes either of the two filter tests can administer the unit.
  • Page 78 Quantum SuperLoader 3 User’s Guide • allows only one user to access the system and Time-based Locking issue requests with the lock expiring after a designated amount of inactivity (in seconds). • is used to release a full or time-based lock and permit Home another user to access the system.

  • Page 79: Updates Page

    Updates Page Quantum SuperLoader 3 User’s Guide You can browse to find system updates and then upload the updates. To get system updates: 1 From any page, click the screen displays. 2 Click to navigate to the host system for the update file. The...

  • Page 80: Diagnostics Page

    Diagnostics Page Running Diagnostic Tests Viewing Error or History Logs Quantum SuperLoader 3 User’s Guide From the page, you can run various tests on the autoloader. Diagnostics You can also view error and history logs, test progress, identify the physical unit in a rack, or reset the system.

  • Page 81: Diagnostics

    Diagnostics Identification Performing a System Reset Quantum SuperLoader 3 User’s Guide To view the various diagnostic options: 1 From any page, click the displays. 2 In the section, select the diagnostic test that you want to Diagnostics run from the drop-down menu.

  • Page 82: Commands Page

    Commands Page Inventory Set to Home Quantum SuperLoader 3 User’s Guide You can move tapes, run a system inventory, reset the picker to its home position, or perform sequential operations from the When you click , the page displays. Commands From a remote location, you can request that a tape be moved from one position to another.

  • Page 83: Sequential Operations

    3 To start Sequential Operations available cartridge from the storage slot to the drive. • To stop Sequential Operations from the drive and places it back into the cartridge's previous storage slot. • To resume Sequential Operations cartridge to the tape drive.

  • Page 84: Administration

    Quantum SuperLoader 3 User’s Guide This chapter covers the information needed to interface the Autoloader to the host network. The following topics are available: • “Introduction” on page 67 • “Configuring the Autoloader” • “Setting Ethernet” on page 72 •...

  • Page 85: Introduction

    Introduction Quantum SuperLoader 3 User’s Guide When you first power on the Quantum SuperLoader 3 autoloader, it automatically runs a power on self-test (POST). During the POST, the left (green) LED flashes. After the POST, the left (green) and right (amber) LED flash alternately back and forth.

  • Page 86: Configuring The Autoloader

    However, after you set the security option, all the configuration functionality is password-protected. You need an administrator-level password to configure the autoloader. To configure the Quantum SuperLoader 3 autoloader, you must verify the setup of the following: • SCSI, SAS, or Fibre Channel autoloader.

  • Page 87: Figure 8 System Menu Tree

    Figure 8 System Menu Tree Autoloader Status Version Element Status Drive Status Version Ethernet Enter To View IPv6 Link Local Quantum SuperLoader 3 User’s Guide Eject SCSI ID Tape (Mailslot) By Barcode By Location Set TLR From Drive Fibre Channel Fibre Channel Right Magazine...

  • Page 88: Scsi Autoloader

    Quantum SuperLoader 3 User’s Guide Each SCSI device attached to a server or workstation must have a unique SCSI ID. For the SCSI SuperLoader 3 autoloader, you need one To set the SCSI ID: 1 If the main menu is not already visible, press...

  • Page 89: Fibre Channel Autoloader

    Fibre Channel Autoloader To set or change the Fibre Channel parameters: Quantum SuperLoader 3 User’s Guide If you have an autoloader with a Fibre Channel tape drive, replaces SCSI ID. In a native Fibre Channel device, dynamic World Wide Note: Naming is supported.

  • Page 90: Setting Ethernet

    Setting Ethernet Setting the IP Address Quantum SuperLoader 3 User’s Guide Ethernet is the method used by the autoloader to access a network. With an Ethernet connection, you can remotely access the autoloader over the network. To use the Ethernet connection, you must define the following: •...

  • Page 91: Setting The Subnet Mask

    Setting the Subnet Mask Quantum SuperLoader 3 User’s Guide To set a static IP address: 1 From the main menu, scroll to 2 From the menu, scroll to Configuration 3 From the submenu, scroll to Ethernet 4 Scroll to , and then press Static IP appears at the first digit.

  • Page 92: Setting An Ip Gateway

    Setting an IP Gateway System Time Setting the Time Zone Quantum SuperLoader 3 User’s Guide 5 Press Enter. New Subnet Mask xxx.xxx.xxx do not need to reboot the autoloader. 6 Press to return to the Ethernet submenu. Escape Enter To set an IP gateway:...

  • Page 93: Setting The Date And Time

    Setting the Date and Time Quantum SuperLoader 3 User’s Guide 3 From the submenu, scroll to Time screen appears, allowing you to set the hours. The Time Zone cursor automatically appears at the first digit. 4 Scroll to set the number of hours difference between your local time and Greenwich Mean Time (GMT).

  • Page 94: Setting The Change Mode

    Setting the Change Mode Quantum SuperLoader 3 User’s Guide You can set the autoloader to either change mode is Random mode, you, or the backup software, can specify which Random cartridge you want to use and where you want it to go. You will probably use this mode the most.

  • Page 95: Sequential Mode Operations

    Sequential Mode Operations Quantum SuperLoader 3 User’s Guide • To modify the change mode, scroll to the mode to which you want to set the autoloader and press appears on the LCD. mode 4 Press and hold the power button on the front panel until appears on the LCD.

  • Page 96: Setting Security

    Setting Security Quantum SuperLoader 3 User’s Guide You can add security to the front panel by password-protecting the autoloader's functionality. The security setting only protects the front panel functionality. The default setting is is required. However, you can enable the security option so that users must enter a password to access functionality.

  • Page 97: Setting Magazines

    Setting Magazines Setting Passwords Quantum SuperLoader 3 User’s Guide In some cases, autoloader owners were being charged Independent Software Vendor (ISV) licensing fees for two-magazine SuperLoader 3s although only one magazine was configured. This occurred because the ISV software was registering the autoloader as a two-magazine device, regardless of the number of magazines configured.

  • Page 98: Getting Lost Passwords

    Getting Lost Passwords Quantum SuperLoader 3 User’s Guide In the text box, scroll to the first character of the password. The cursor automatically appears at the first number of the password. 5 At each position of the password, use the up and down arrows to change the value of each number.

  • Page 99: Chapter 6 Diagnostics

    Quantum SuperLoader 3 User’s Guide This chapter provides troubleshooting information that might be helpful with problems encountered during autoloader operation. • Power-on Self Test (POST) • Diagnostic Tests from the Front Panel • On-board Remote Management Diagnostic Tests Chapter 6...

  • Page 100: Power-On Self Test (Post)

    PLL Clock Ethernet Barcode Temperature Sense Quantum SuperLoader 3 User’s Guide This section describes the POST and its various tests and also explains how to perform diagnostic tests from the front panel and from the On- board Remote Management interface.

  • Page 101: Performing A Post

    Verifies that the fan is operating correctly If you experience errors while operating your autoloader, you may need to reboot the autoloader to perform a POST. To reboot the SuperLoader 3 autoloader: 1 Hold down the power button until the message displays.

  • Page 102: Diagnostic Tests From The Front Panel

    Diagnostic Tests from the Front Panel Setting the Security Quantum SuperLoader 3 User’s Guide Diagnostic tests allow you to calibrate parts of the autoloader, check the condition of parts, or test the autoloader’s functionality. From the front panel, you can perform all of the diagnostic tests.

  • Page 103: Stopping A Diagnostic Test

    Stopping a Diagnostic Test Quantum SuperLoader 3 User’s Guide 3 On the submenu, scroll to Enter Password press Enter screen displays with a row of asterisks. A text box displays Login above the first asterisk. 4 In the textbox, scroll to the first number of the password, and then press .

  • Page 104: Front Panel Diagnostic Tests

    Front Panel Diagnostic Tests Quantum SuperLoader 3 User’s Guide You can perform the following using the front panel: • Tape Alert Logs • End Curr. Test • Picker Test • Magazine Test • Inventory Test • Random Moves Test • Last Test Log...

  • Page 105: On-Board Remote Management Diagnostic Tests

    On-board Remote Management Diagnostic Tests Diagnostics Using On- board Remote Management Quantum SuperLoader 3 User’s Guide On-board Remote Management Diagnostic Tests 4 If the test is successful, press menu. For detailed results of a test, use On-board Remote Management to retrieve the diagnostic test status (see...

  • Page 106: Chapter 7 Customer Replaceable Units (Crus)

    Quantum SuperLoader 3 User’s Guide Customer Replaceable The SuperLoader 3 is not intended for customer servicing. If you do service the unit yourself, the power cable must be removed from the unit and the electrical outlet before removing the cover. Failure to do so may cause severe bodily injury or damage to the equipment.

  • Page 107: Removing A Magazine

    Removing a Magazine Removing a Magazine Blank Quantum SuperLoader 3 User’s Guide cartridge magazine. This allows for up a maximum of 16 cartridges in the autoloader, plus one cartridge in the drive. Note: Handles are either right or left. They are not interchangeable between the left and right sides of the autoloader.

  • Page 108: Reinstalling A Magazine

    Reinstalling a Magazine Installing a Magazine Blank Changing the Orientation Quantum SuperLoader 3 User’s Guide To install a cartridge magazine: 1 Grasp the magazine by the handle with one hand and support it underneath with the other hand. 2 Slide the magazine into the magazine bay. Make sure you position the magazine correctly;...

  • Page 109: Figure 9 Left Magazine

    Figure 9 Left Magazine Quantum SuperLoader 3 User’s Guide Outside edge view of left magazine Changing the orientation of a magazine 1 Remove the two screws that attach the handle to the front of the magazine. Replacing a Magazine or Magazine Blank...

  • Page 110: Figure 10 Removing The Screws From The Handle

    Figure 10 Removing the Screws from the Handle Quantum SuperLoader 3 User’s Guide 2 Unsnap the handle carefully, being careful not to break the hinge. 3 Rotate the magazine 180 degrees so that what was the front of the magazine is now the back.

  • Page 111: Rack Mounting The Autoloader

    Rack Mounting the Autoloader Quantum SuperLoader 3 User’s Guide 6 Install the two screws to attach the handle securely to the magazine blank. The autoloader can be rack mounted directly to the stationary cabinet rails. Rack Mounting the Autoloader...

  • Page 112: Figure 11 Clearance Requirements For Rack Mounting

    Clearance to door inside a rack 2.0” [51 mm] Minimum side clearance (both sides) 1.0” [25 mm] Quantum SuperLoader 3 User’s Guide Minimum clearance to load a tape via the mailslot 6.0” [152 mm] FRONT Minimum clearance between the rear of the SuperLoader...

  • Page 113: General Preparation For Rack Mount Installation

    General Preparation for Rack Mount Installation Stationary Rack Mount Installation Quantum SuperLoader 3 User’s Guide Take the following general safety steps before beginning a rack mount installation. 1 Lower the cabinet feet. 2 Extend the cabinet anti-tip device, if available.

  • Page 114: Figure 12 Required Parts For Installation

    Figure 12 Required Parts for Installation Quantum SuperLoader 3 User’s Guide • The following parts shipped with your rack and are not supplied by Quantum: • Eight clip nuts • Eight screws Short autoloader brackets (74-60604-03) Long autoloader brackets (74-60604-01) 2 Install two clip nuts, 1.75 in.

  • Page 115: Figure 13 Installing Two Clip Nuts

    Nuts Rail Outer covers of the rack Quantum SuperLoader 3 User’s Guide Rail Rail 3 Select the long or short autoloader brackets (depending on the depth of the rack), and then attach them to the rear of the autoloader (see figure 14).

  • Page 116: Figure 14 Attaching Autoloader Brackets

    Figure 14 Attaching Autoloader Brackets Quantum SuperLoader 3 User’s Guide Autoloader 4 Using rack screws, attach a support bracket to the clip nuts on each rear rail (see figure 15.) Note: Be sure to attach the support brackets correctly; the side of the bracket with only two holes should be secured to the rail.

  • Page 117: Figure 15 Attaching Support Brackets

    Figure 15 Attaching Support Brackets Outer cover of rack Quantum SuperLoader 3 User’s Guide Clip nuts Rear rail in rack 5 With the help of a second installer, insert the autoloader into the rack so that the autoloader brackets slide into corresponding support...

  • Page 118: Figure 16 Sliding Autoloader Into Rack

    Figure 16 Sliding Autoloader into Rack Figure 17 Front Alignment Quantum SuperLoader 3 User’s Guide 6 While the other installer holds the front end of the autoloader, secure the autoloader in the rack by doing the following: a Secure the front end of the autoloader to the rack using four rack screws (two per tab) as shown in just enough to secure the autoloader to the front rails.
  • Page 119 Figure 18 Connecting Support Brackets Quantum SuperLoader 3 User’s Guide b Install four screws (two per side) to secure the support brackets to the autoloader brackets (see Screws 7 Verify that the autoloader is level. Adjust as needed. 8 When the autoloader is level, tighten all screws securing the autoloader to the rack.

  • Page 120: Chapter 8 Logs And Troubleshooting

    Other than drive cleaning, there is no recommended routine maintenance for the Quantum SuperLoader 3 autoloader. The front LCD provides some troubleshooting capabilities, but is limited. On-board Remote Management provides more detailed information...

  • Page 121: Table 9 Probable Cause And Possible Solutions

    Table 9 describes the probable cause and suggested action for problems that you may encounter. The SuperLoader 3 is not intended for customer servicing. Warning: If you do service the unit yourself, the power cable must be removed from the unit and the electrical outlet before removing the cover.
  • Page 122 The autoloader does not communicate with the host system via the SCSI bus. Quantum SuperLoader 3 User’s Guide Before Contacting Customer Support • Verify that the autoloader is plugged in. • Verify that the power switch on the back is turned on.
  • Page 123 The application software reports an error while reading or writing a piece of media. Quantum SuperLoader 3 User’s Guide Before Contacting Customer Support • Verify that the autoloader LUN is set to do this, select...

  • Page 124: Autoloader Logs

    Other failures occur. Autoloader Logs Quantum SuperLoader 3 User’s Guide • Issue a Remote Management Reset • Contact customer support. Whenever any system or application actions occur, the autoloader generates logs recording the action. You can use some of these logs to troubleshoot errors.

  • Page 125: Log Types

    Log Types Quantum SuperLoader 3 User’s Guide • Tape drive error logs provide information if the errors relate to the tape drive's read/write performance. While there are other types of logs, use the errors. This log helps determine the type of error, time of occurrence, and parts of the autoloader affected.

  • Page 126: Retrieving The Hard Log

    Table 10 Log Retrieval Methods Retrieving the Hard Log Quantum SuperLoader 3 User’s Guide ID Logs ID Logs store information specific to an OEM. Hard Logs is used for troubleshooting purposes and is described in Hard Log Retrieving the Hard Log.

  • Page 127: Hard Log Example

    Hard Log Example Quantum SuperLoader 3 User’s Guide Whenever the autoloader generates a Management automatically displays the log information. For front panel retrieval, you must request the information. By interpreting the information in this log, you can determine how to troubleshoot errors.

  • Page 128: Time Stamp

    00000000:00000000:00000000:00000000 00000000:00000000:00000000:00000000 00000000:00000000:00000000:00000000 Time Stamp Quantum SuperLoader 3 User’s Guide 64 bytes each, wrap @ 004, erase @ 008 The time the event occurred. This field helps correlate the event with a possible application interruption. If the unit is unable to acquire the correct time/date from the SNTP time...

  • Page 129: Error Fields

    Error Fields Bits Bits 31, 30 29-28 Recovery Action Task ID Quantum SuperLoader 3 User’s Guide The error fields are defined as follows: Bits Bits Bits 27-24 23-20 19-16 Error Type Recovery Action defines what the autoloader will do based on the event Recovery Action that occurred.
  • Page 130 Quantum SuperLoader 3 User’s Guide Task ID Description Drive Manager Bar Code Reader Front Panel Diagnostic Error Code Update Drive Manager Timer HTTP SNTP Idle Watch Dog Timer Un-handle Interrupt Error Type defines the type of error and the action to which the event is Error Type related.

  • Page 131: Table 11 Error Type Listing And Suggested Actions

    Message Send ID error Message Bad Message parameter Bad Invalid Element Quantum SuperLoader 3 User’s Guide Suggested Actions • Check for a Hard Error log. If an error displays in the Hard Error log, power cycle the autoloader. • Check www.quantum.com...
  • Page 132 System Monitoring type events Drive Error Drive Hardware Err Drive Needs Cleaning Quantum SuperLoader 3 User’s Guide Suggested Actions • Check the host device driver. • Check the host application. • Power cycle the autoloader. Repeat checks after power cycle.
  • Page 133 Offline Door Locked Open Front Over Temp Quantum SuperLoader 3 User’s Guide Suggested Actions • Check the Drive Log Sense for drive errors. If the drive is still logging errors, contact customer support. • If the drive is logging try a different piece of media.
  • Page 134 Picker Servo Errors Source Element Empty Source Magazine Missing Mailslot full Quantum SuperLoader 3 User’s Guide Suggested Actions • Power cycle. • If the previous step fails, contact customer support. • If repeated events appear in the Hard Errors log, power cycle the autoloader.
  • Page 135 Mail Slot Door Sensor Error Mail Slot Solenoid Error Unknown Servo Error Error Log Information Event Quantum SuperLoader 3 User’s Guide Suggested Actions • Verify the expected destination really does not have a cartridge. • If destination is a magazine, install and remove a cartridge from the selected slot and try again.
  • Page 136 Unknown Motor Error Magazine Solenoid Bad Magazine Present Sensor Bad D2–D4 Position Sensor Bad Quantum SuperLoader 3 User’s Guide Suggested Actions • Power cycle the autoloader. • Contact customer support. • Power cycle the autoloader. • Contact customer support.
  • Page 137 Jammed Cartridge Quantum SuperLoader 3 User’s Guide Suggested Actions • Check the if the problem is the right or the left magazine. • Remove and reinsert the magazine.

  • Page 138: Tape Drive Logs

    Log Fields Table 12 Log Field Descriptions Quantum SuperLoader 3 User’s Guide The tape drive generates six types of logs (see page 146). For troubleshooting errors, you will only use SCSI Check Condition Error logs, Bugcheck Error logs, and Event Error logs.: •...

  • Page 139: Post Failure Logs

    Event Log Sample Table 13 POST Failure Specific Fields Quantum SuperLoader 3 User’s Guide These events indicate that the autoloader or tape drive detected a failure when power was applied. POST may have failed during a reset and retry. This event type only indicates each time the test ran and Note: experienced the error condition.

  • Page 140: Returning The Autoloader For Service

    Shipment Removing the Autoloader from a Rack Quantum SuperLoader 3 User’s Guide If you need to return the autoloader to the factory for service, first verify which customer replaceable unit (CRU) that you need to return and return only that CRU, not the entire autoloader.

  • Page 141: Packing The Autoloader

    Packing the Autoloader Quantum SuperLoader 3 User’s Guide 5 Using two people, or an appropriately rated mechanical lift, remove the autoloader from the rack by sliding the autoloader out and supporting it from the bottom. The person handling the back of the unit must depress the locking tab on the support bracket while sliding the unit forward.

  • Page 142: Appendix A Specifications

    Quantum SuperLoader 3 User’s Guide This appendix describes the Autoloader Specifications SuperLoader 3 equipped with one of the following drives: • LTO-2 Drive Specifications • LTO-3 Drive Specifications • LTO-4 Drive Specifications • SDLT 600 Drive Specifications • DLT-V4 Drive Specifications •...

  • Page 143: Autoloader Specifications

    Autoloader Specifications Quantum SuperLoader 3 User’s Guide Rack Mount Height 8.9 cm (3.5 in.) Width 45 cm (17.7 in.) Length 75.46 cm (29.71 in.) Package Weight 22.7 kg (50 lb.) (without media) Footprint 0.32 square meters (3.4 square feet) Autoloader Specifications...

  • Page 144: Autoloader Performance Specifications

    Autoloader Performance Specifications Maximum data transfer rate Drive Type (only one type per unit, not interchangeable) Quantum SuperLoader 3 User’s Guide Autoloader Performance Specifications LTO-2 Drive Native: 93.6 GB/hr. Compressed: 187.2 GB/hr. (assuming 2:1 compression ratio) LTO-3 Drive Native: 245 GB/hr.
  • Page 145 MCBF Typical cycle time Average load time (after placing cartridge in drive) Quantum SuperLoader 3 User’s Guide Autoloader Performance Specifications 400,000 cycles All Drive Types < 40 seconds. One cycle consists of moving a cartridge from the tape drive to a magazine slot, selecting another magazine slot, and then moving the cartridge back to the tape drive.
  • Page 146 Average unload time (from BOT) Quantum SuperLoader 3 User’s Guide Autoloader Performance Specifications = 19 seconds (from BOT) LTO-2 Drive = < 30 seconds (from BOT) LTO-3 Drive = < 19 seconds (from BOT) LTO-4 Drive = 17 seconds (from BOT)

  • Page 147: Autoloader Environmental Specifications

    Nonoperating Gradient Wet Bulb Operating Nonoperating Altitude Operating Nonoperating Quantum SuperLoader 3 User’s Guide +10º to +35ºC - 40ºC to +65ºC 10ºC per hour 20ºC per hour 20% to 80% noncondensing 10% to 90% noncondensing 10% per hour without condensation 26ºC max...

  • Page 148: Autoloader Power Specifications

    Swept Sine Vibration Random Vibration Non-Operating Swept Sine Vibration Random Vibration Quantum SuperLoader 3 User’s Guide : 90–265 VAC : 90–265 VAC : 4.0 A (RMS) for 115 VAC : 2.0 A (RMS) for 230 VAC 5–500 Hz, 0.25 G, 0.254 mm (0.01 in.) to smooth crossover, 1 8ve/min, (X, Y, Z) axes 0.25 Grms, 5–500 Hz (X, Y, Z) axes...

  • Page 149: Autoloader Shock Specifications

    Operating Non-Operating Tape Drive Specifications Quantum SuperLoader 3 User’s Guide 3 G, 5 ms half-sine, 3 pulses (+/-) per axis, X, Y, Z 20 G, 8 ms half-sine, 3 shocks (+/-) per axis, X, Y, Z The autoloader is equipped with one of the following drive types: •...

  • Page 150: Lto-2 Drive Specifications

    LTO Ultrium 2 storage capacity Media Specifications Characteristic LTO Ultrium 2 formatted capacity Tape length Cartridge dimensions Read compatibility Quantum SuperLoader 3 User’s Guide Quantum LTO-2 Noncompressed: 94 GB/hr. Compressed (2:1 typical): 187 GB/hr. 160 MB/s 68 seconds (from BOT) 75 seconds (maximum)
  • Page 151 Characteristic Write compatibility Shelf life Cartridge life LTO Universal Cleaning cartridge Quantum SuperLoader 3 User’s Guide LTO Ultrium 2 LTO Ultrium 2 or LTO Ultrium 1, LTO Ultrium 2 > 30 years with < 10% loss in demagnetization @ 20°C...

  • Page 152: Lto-3 Drive Specifications

    Media Capacity Media Type LTO Ultrium 3 storage capacity Media Specifications Characteristic LTO Ultrium 3 formatted capacity Quantum SuperLoader 3 User’s Guide Quantum LTO-3 Noncompressed mode: 68 MB/s Compressed (2:1 typical): 136 MB/s 160 MB/s (maximum, native) 58 seconds (from BOT)
  • Page 153 Read compatibility Write compatibility Shelf life Cartridge life LTO Universal Cleaning cartridge Quantum SuperLoader 3 User’s Guide LTO Ultrium 3 Pre-formatted (servo written) metal particle 680 m (2230.9 ft.) 10.2 x 10.54 x 2.15 cm (4 x 4.15 x .85 in)

  • Page 154: Lto-4 Drive Specifications

    LTO Ultrium 4 storage capacity Media Specifications Characteristic LTO Ultrium 4 formatted capacity Basic description Tape length Quantum SuperLoader 3 User’s Guide HP LTO-4 Noncompressed mode: 120 MB/s Compressed (2:1 typical): 240 MB/s 320 MB/s (maximum, native) 62 seconds (from BOT) <...
  • Page 155 Read compatibility Write compatibility Shelf life Cartridge life LTO Universal Cleaning cartridge Quantum SuperLoader 3 User’s Guide LTO Ultrium 4 10.2 x 10.54 x 2.15 cm (4 x 4.15 x .85 in) LTO Ultrium 2, LTO Ultrium 3, LTO Ultrium 4 LTO Ultrium 3, LTO Ultrium 4 >...

  • Page 156: Vs160 Drive Specifications

    Media Capacity Media Type VS1 storage capacity Media Specifications Characteristic VS1 formatted capacity Basic description Quantum SuperLoader 3 User’s Guide VS160 Drive Specifications Quantum DLT VS160 Noncompressed mode: 28.8 GB/hr Compressed (2:1 typical): 57.6 GB/hr 160 MB/s 90 seconds (from BOT)
  • Page 157 Tape length Cartridge dimensions Read compatibility Shelf life Cartridge life Cleaning cartridge life Quantum SuperLoader 3 User’s Guide VS160 Drive Specifications Quantum DLT VS1 557.2 m (1847 ft.) 105.6 x 105.3 x 25.4 mm (4.16 x 4.15 x 1.0 in) DLT1, DLT VS80 >...

  • Page 158: Dlt-V4 Drive Specifications

    Media Capacity Media Type DLTtape VS1 storage capacity Media Specifications Characteristic DLTtape VS1 formatted capacity Basic description Quantum SuperLoader 3 User’s Guide Quantum DLT-V4 Noncompressed: 36 GB/hr. Compressed (2:1 typical): 72 GB/hr. 160 MB/s 84 seconds (from BOT) 70 seconds (maximum)
  • Page 159 Read compatibility Write compatibility Shelf life Cartridge life DLT VS1 Cleaning cartridge life Quantum SuperLoader 3 User’s Guide 562.9 m (1,847 ft.) 10.41 x 10.41 x 2.54 cm (4.1 x 4.1 x 1.0 in) DLT-V4, DLT VS160, DLT VS80/DLT1 DLT-V4 >...

  • Page 160: Sdlt 600 Drive Specifications

    SDLT II storage capacity Media Specifications Characteristic SDLT II formatted capacity Basic description Tape length Quantum SuperLoader 3 User’s Guide SDLT 600 Drive Specifications Quantum SDLT 600 Noncompressed mode: 129.6 GB/hr Compressed (2:1 typical): 259.2 GB/hr 160 MB/s 79 seconds (from BOT)
  • Page 161 Characteristic Cartridge dimensions Read compatibility Shelf life Cartridge life SDLT Cleaning cartridge life Quantum SuperLoader 3 User’s Guide SDLT 600 Drive Specifications SDLT II 105.6 x 105.3 x 25.4 mm (4.16 x 4.15 x 1.0 in) SDLT I, SDLT II >...

  • Page 162: Dlt-S4 Drive Specifications

    Media Type DLTtape S4 storage capacity Media Specifications Characteristic DLTtape S4 formatted capacity Basic description Quantum SuperLoader 3 User’s Guide DLT-S4 Drive Specifications Quantum DLT-S4 Noncompressed mode: 216 GB/hr Compressed (2:1 typical): 432 GB/hr SCSI - 320 MB/s Fibre Channel - 400 MB/s...
  • Page 163 Tape length Cartridge dimensions Read compatibility Shelf life Cartridge life SDLT Cleaning cartridge life Quantum SuperLoader 3 User’s Guide DLT-S4 Drive Specifications DLTtape S4 640 m (2,100 ft.) 105.6 x 105.3 x 25.4 mm (4.16 x 4.15 x 1.0 in) SDLT I, SDLT II >...

  • Page 164: Appendix B Drive Error Logs

    Tape Drive Error Logs Error Log Display Quantum SuperLoader 3 User’s Guide This chapter provides information about the error logs dealing with the tape drive. The following topics are available: • Tape Drive Error Logs • “SCSI Check Condition Error •...

  • Page 165: Scsi Check Condition Error Logs

    This ID does not correlate to any media ID used by application software. Quantum SuperLoader 3 User’s Guide Description A sequence number that indicates the order in which the event was logged.

  • Page 166: Table 16 Sense Key Field Definitions

    This is not logged in the drive logs. Quantum SuperLoader 3 User’s Guide The drive had a recoverable error. This is one in which the drive The drive was not able to read or write successfully to the tape.

  • Page 167: Table 17 Asc/Ascq Field Descriptions

    Quantum SuperLoader 3 User’s Guide A condition exists that impacts the drive's functionality. Examples include The media currently in the drive is write-protected. This can be a While reading, writing, or doing a search on the media that the drive Command aborted.

  • Page 168: Bugcheck Error Logs (Sdlt 600 Only)

    Cleaning Required detected a condition in which a cleaning tape must be used. (SDLT) Bugcheck Error Logs (SDLT 600 only) Quantum SuperLoader 3 User’s Guide Suggested Action . A logical block that • Problem may be the tape cartridge or the drive.

  • Page 169: Table 18 Bugcheck Log Field Descriptions

    Spurious Level 6 Interrupt—Drive problem. If the problem continues multiple times after you reset the drive, contact customer support. F202 Loader Time-Out—Loader problem. If the problem continues multiple times after you reset the drive, contact customer support. Quantum SuperLoader 3 User’s Guide Bugcheck Error Logs (SDLT 600 only)

  • Page 170: Event Error Logs (Sdlt 600 Only)

    This is hours, minutes, seconds, and milliseconds. There is no date associated with the power-up time. A500: Hard Read Error Quantum SuperLoader 3 User’s Guide These logs record basic drive events including drive errors, calibration, and history-related actions. There are 14 event error logs, indicated by the Event number filed, and the Event number is located on the first line.

  • Page 171: Table 20 Hard Read Error/Hard Write Error Block Descriptor

    Tape Address Location on tape in inches Track Number Track number where error occurred Retry Count Retry count used when reading Quantum SuperLoader 3 User’s Guide Byte 02 Byte 01 Tape Format Tape Number Logical Blk Num (LBN)
  • Page 172 Head Wear Hours Not applicable BBC Head Wear Hours Not applicable Quantum SuperLoader 3 User’s Guide Cause This error could be due to one or more of the following: • A bad spot on the media • A failure of the drive to determine the data read from the tape was good due to bad CRC •...

  • Page 173: A501: Sdlt Hard Write Error

    Location on tape in inches Track Number Track number where error occurred Quantum SuperLoader 3 User’s Guide Write Error is an event is which the tape drive detected a condition that the drive was not successfully able to write data to the media.
  • Page 174 Number of Head Wear Hours for the SDLT Head reported by Servo BBC Head Wear Hours Number of Head Wear Hours for the BRC Head reported by Servo Quantum SuperLoader 3 User’s Guide Cause This error could be due to one or more of the following: •...

  • Page 175: A502: Sdlt Loader Communication Error

    A502: SDLT Loader Communication Error Table 24 Loader Communication Error Block Description Table 25 Loader Communication Error Field Description Quantum SuperLoader 3 User’s Guide Long Byte 03 Byte 02 Word Loader Communication Status Description Loader Communication Status: Status of communication problem...

  • Page 176: A503: Sdlt Drive Servo Error

    Description Description Calibration Failure Drive Command Time Out Quantum SuperLoader 3 User’s Guide The Drive Servo Error occurs when the SDLT tape drive experiences Servo errors. There errors will result in Tape Drive Read/Write Errors. Byte 03 Byte 02 Log Type...
  • Page 177 Major Error Code 0000h-001Fh 0020h-003Fh 0040h-004Fh 0050-005F 0060h-006F 0070-007F 0080h-009Fh 00A0h-00Afh 00B0h-00BFh 00C0h-00DFh 00E0h-00EFh Quantum SuperLoader 3 User’s Guide 0x0A 0x21 0x20 Description Possible Action Power on Self Test Check Power Error Check Post Flags Initialization Errors Check Power If Repeating ensure no media loaded...
  • Page 178 Field Description 00F0h-00FFh Drive Status (on Error) MSW Bits LSW Bits Quantum SuperLoader 3 User’s Guide Miscellaneous Possible Drive Errors Description 15 undefined Drive did not buckle the tape when loading Drive is unloading a tape Drive is loading a tape...
  • Page 179 Field Description POST Flags MSW Bits LSW Bits Quantum SuperLoader 3 User’s Guide Drive is in the Process of Initializing (typical after power on or a total drive reset) Description Unused Unused Unused Unused Unused Unused Unused Unused Unused Unused...
  • Page 180 Field Description Quantum SuperLoader 3 User’s Guide Unused EEROM check sum failed 12 volts bad Unused Unused PLL clock test failed EEROM check sum failed Code check sum failed RAM test failed Address Line test failed RAM test failed Cause This error could be due to grave failure to track the optical servo or electrical servo.

  • Page 181: A507/A508: Directory Read Failure/Directory Write Failure

    Read Failure/Directory Write Failure Table 28 Directory Read Failure/Write Failure Block Descriptor Long Word 10-12 Quantum SuperLoader 3 User’s Guide These events indicate a possible problem in reading or writing to the tape directly. Byte 03 Byte 02 Save Format Flags...

  • Page 182: Table 29 Directory Read/Write Failure Field Descriptions

    WRITE from BOT READ BOTH REVERSE READ BOTH FORWARD Save Format Tape format before reading directory Format Unknown Initial New Format Tape format of the directory. Quantum SuperLoader 3 User’s Guide Value Value 0x0000 0x0001 Event Error Logs (SDLT 600 only)
  • Page 183 Field Description Flags Directory flags Bits 14-31 Quantum SuperLoader 3 User’s Guide Description Filler Calibration On Load success Lram directory stale Tape direction rev Directory stale Retry needed Directory clobbered Non-zero first track Unknown format Event log Format mismatch Directory Write failed...
  • Page 184 Directory Cell fail Serpentine Verify fail BOT fail BOT No Blocks BOT Bad ECC Indeterminate Blocks Could not correct System Error Calibration failed Drive Error Quantum SuperLoader 3 User’s Guide Value 0x10 0x11 0x12 Event Error Logs (SDLT 600 only)
  • Page 185 Description Directory recovered Initial No LBN 0 Media ID mismatch On Tape directory not empty Sync Lock mismatch Directory unreliable Media ID Media ID from tape Quantum SuperLoader 3 User’s Guide Value Value 0x0001 Event Error Logs (SDLT 600 only)
  • Page 186 Directory Zeroed Directory Bad Revision Directory Bad Media Directory RSTO Quantum SuperLoader 3 User’s Guide Value Cause This error could be due to one of the following: • Drive may need to rebuild to directory • Drive is having difficulty writing to directory...
  • Page 187 Event Error Logs (SDLT 600 only) • Check for other Write Errors. • If the problem continues, contact customer support. Quantum SuperLoader 3 User’s Guide...

  • Page 188: Appendix C Regulatory Statements

    FCC Statement Quantum SuperLoader 3 User’s Guide Regulatory Statements This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 189: Taiwan Statement

    Taiwan Statement Japan Notice Canadian Notice (Avis Canadien) Quantum SuperLoader 3 User’s Guide This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme Canadian Notice (Avis Canadien) Taiwan Statement...

  • Page 190: European Union Notice

    European Union Notice Product Safety Electrostatic Discharge Quantum SuperLoader 3 User’s Guide This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

  • Page 191: Grounding Methods

    Use conductive field service tools. Quantum is committed to providing quality products in an environmentally sound manner and to comply with all applicable environmental laws, rules and regulations.

  • Page 192: Disposal Of Electrical And Electronic Equipment

    Disposal of Electrical and Electronic Equipment Quantum SuperLoader 3 User’s Guide For further information on Quantum’s Environmental Compliance and Global Citizenship, please consult the following Web site at http://qcare.quantum.com This symbol on the product or on its packaging indicates that this product should not be disposed of with your other waste.

  • Page 193: Glossary

    SuperLoader 3 Autoloader User’s Guide Read, write, or update information on a storage access medium, such as tape. The interval between the time a request for data is access time made by the system and the time the data is available from the drive.
  • Page 194 The DCM contains several of the functions data control module (DCM) and features of Quantum’s LGMR technology, which is at the heart of the Super DLTtape technology. Of the five technologies that constitute the LGMR technology, two are found in the DCM.
  • Page 195 SuperLoader 3 Autoloader User’s Guide According to SCSI specification, up to eight SCSI devices can be device connected to a single SCSI bus. Each SCSI device contains a SCSI ID number that can be set to 0 through 7. A low-level (usually kernel-mode) operating system...
  • Page 196 SuperLoader 3 Autoloader User’s Guide The protocol by which particular data patterns are changed encoding prior to being written on the tape surface as a pattern of On and Off or 1 and 0 signals. The removal of data from a piece of media.
  • Page 197 SuperLoader 3 Autoloader User’s Guide computer or tape drive. Distinct from software, which is stored in random access memory and can be altered with ease. A magnetic track pattern that specifies the locations of the tracks format and sectors. This information must exist on a tape before it can store any user data.
  • Page 198 SuperLoader 3 Autoloader User’s Guide Hierarchical Storage Management (HSM) amounts of data in tape libraries that allows for easy and rapid recall of the material. Due to the lowering cost of disk drives, HSM has yet to reach its full potential.
  • Page 199 SuperLoader 3 Autoloader User’s Guide Kilobyte. A unit of measure consisting of 1,024 bytes. Kilohertz. A measurement of frequency that equals 1000 Hz. Local Area Network. A computer network covering a relatively small area. A LAN usually is confined to a building or a few nearby buildings.
  • Page 200 In addition, by using a uniform particle shape, a dense binding system, a smooth coating surface, and a specially selected base file, Quantum DLTtape half-inch cartridge tapes take advantage of shorter wavelength recording schemes to ensure read compatibility with future generations of DLT drives.
  • Page 201 SuperLoader 3 Autoloader User’s Guide Command overhead refers to the processing time required by overhead the controller, host adapter, or drive prior to the execution of a command. Lower command overhead yields higher drive performance. To write data on top of existing data thus erasing the original overwrite data.
  • Page 202 SuperLoader 3 Autoloader User’s Guide Quarter Inch Cartridge. A tape storage subsystem that uses 0.25 inch (6.35 mm) wide media. Random Access Memory. an integrated circuit memory chip that allows information to be stored and retrieved by a microprocessor or controller. The information can be stored or accessed in any order, and all storage locations are equally accessible.
  • Page 203 SuperLoader 3 Autoloader User’s Guide Found in all DLT tape drives. Tiny ridges on either self cleaning head side of the DLT drive read/write head continuously wipe the tape clean as it passes over the head. This is why there is no periodic cleaning prescribed for DLT tape drives.
  • Page 204 SuperLoader 3 Autoloader User’s Guide The reel of tape contained within the DLTtape cartridge. supply reel DLTtape IV, for example, contains 1,800 feet (548.64 m) of tape. The side of the tape that is coated with the magnetic material for surface recording data.
  • Page 205 SuperLoader 3 Autoloader User’s Guide The rate at which the drive sends and receives data from the transfer rate controller. Usually measured in megabytes per second. A DLT 7000 drive, for example, has a native transfer rate of 5 MB/s.

  • Page 206: Index

    122 returning for service 122 shock specifications 131 status, front panel 42 unpacking 13 vibration specifications 130 Quantum SuperLoader 3 User’s Guide autoloader logs 107 back panel overview 17 bar code reader 26 Bugcheck Error logs 150...
  • Page 207 On-board Remote Management identification On-board Remote Management inserting single cartridge 31 installation magazines 37 inventory On-board Remote Management running 46 IP address setting, front panel 72 IP gateway setting, front panel 74 Japan Notice 171 Quantum SuperLoader 3 User’s Guide...
  • Page 208 36 installation 37 On-board Remote Management operating manually 38 setting, front panel 79 using 35 mode Quantum SuperLoader 3 User’s Guide On-board Remote Management moving single cartridge 33 network options On-board Remote Management On-board Remote Management Auto Clean 54...
  • Page 209 132 LTO-2 specifications 132 SDLT 600 specifications 142 SDLT II media specifications 142 VS1 media specifications 138 VS160 specifications 138 Tape Drive Error logs 146 time setting, front panel 74 time display On-board Remote Management Quantum SuperLoader 3 User’s Guide...
  • Page 210 Updates Page On-board Remote Management viewing element status, front panel 43 Ethernet information, front panel firmware version 42 tape drive status, front panel 44 tape drive version, front panel 44 warranty (see also www.quantum.com) Quantum SuperLoader 3 User’s Guide Index...

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