Troubleshooting; Procedure 1: Determining Firmware Level And Capturing Drive Dump - Quantum LTO-8 HH SAS Technical Reference Manual

Procedure 1: Determining Firmware Level and
Capturing Drive Dump
QuantumLTO-7 HH SAS User's Guide
If you encounter problems when running the drive, refer to the
explanations of codes on the Single-character Display (SCD), see
character Display (SCD)
on page 89 before calling Quantum Technical Support.
Customers are responsible for updating Firmware. For optimum
performance, the customer must obtain the latest level of firmware for
the unit by downloading the firmware from the web site
www.quantum.com/serviceandsupport.
Perform the following steps to determine the current firmware level
installed on the drive.
1 Use the xTalk utility (available on the web at
www.quantum.com/serviceandsupport) to view the current drive
firmware level.
2 Compare this level with the latest available firmware level by visiting
the same website. For additional information about using the xTalk
utility, see Updating firmware

Troubleshooting

on page 34. Please review the
on page 30.
Chapter 6
Single-
Pre-Call Checklist
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