Quantum SuperLoader 3 User Manual page 185

Error Description
29 Invalid Element
2A Invalid Element Status
2B-2F Firmware tables and
stacks invalid
30 Post Failure
31-38 System Monitoring
type events
39 Offline
3A Door Locked
Suggested Actions
• Check the host device driver.
• Check the host application.
• Power cycle the SuperLoader. Repeat checks after power
cycle.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the DCA.
• Check the host device driver.
• Check the host application.
• Power cycle the SuperLoader. Repeat checks after power
cycle.
• If all previous steps fail, contact Quantum Customer
Support and /or replace the DCA.
• Check for a hard log. If an error appears in the Hard log,
power cycle the SuperLoader and run the Health test.
• Check the Quantum Web site for firmware updates.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the DCA.
• Verify that the DCA is fully seated and that all 4 screws
are tight.
• Verify that the magazines are fully seated.
• Power cycle.
• Contact Quantum Customer Support.
• Check for a Hard log. If an error appears in the Hard log,
power cycle the SuperLoader and run the Health test.
• Check the Quantum Web site for firmware updates.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the DCA.
• No action required.
• No action required.
SuperLoader User's Guide
Chapter 5 Troubleshooting
SuperLoader Error Logs
159