Customer Support; Matrox Web; Technical Support; View Your Warranty Information - Matrox Extio 3 Series User Manual

Customer support

Matrox web

Our web site has product literature, press releases, technical material, a sales office list, trade show
information, and other relevant material. Visit the Matrox Graphics Web site at
www.matrox.com/video.

Technical support

Matrox values your business and offers professional support for your Matrox product.
If your product was purchased through a Matrox dealer, contact your dealer for product support.
This is the quickest and most effective method of technical assistance. Your dealer is familiar with your
complete system.
If your product was purchased through Matrox, contact your Matrox representative or visit our
technical support Web site at www.matrox.com/en/video/support.
Information we need
Please give a complete description of the problem, and include:
Matrox product serial number, model number, revision number, and firmware number.

 Source specifications.
Control system (the system running Extio Central Manager) specifications.

 Specific Extio Central Manager or OSD (On-Screen Display) options and features used.

View your warranty information

Matrox makes warranty information available on the Matrox site
(www.matrox.com/en/video/support/warranty).

View the third party software notices

Matrox makes third party software notices and/or additional terms and conditions available on the
Matrox site (https://thirdpartylicenses.matrox.com).
112 Matrox Extio 3 Series – User Guide