Matrox Extio N3408 User Manual
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Matrox Extio N3408 User Manual

Matrox Extio N3408 User Manual

Extio 3 series
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Matrox
N3408 Transmitter card • N3408 Transmitter unit
N3208 Transmitter card • N3208 Transmitter unit
™
Extio
• N3408 Receiver unit
• N3208 Receiver unit
ENGLISH
3 Series
User Guide
20266-301-0100
2018.07.27

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Summary of Contents for Matrox Extio N3408

  • Page 1 ENGLISH ™ ™ Matrox Extio 3 Series N3408 Transmitter card • N3408 Transmitter unit • N3408 Receiver unit N3208 Transmitter card • N3208 Transmitter unit • N3208 Receiver unit User Guide 20266-301-0100 2018.07.27...

  • Page 2: Table Of Contents

    Installing multiple cards ........................13 Connecting your Extio 3 devices ................. 14 Before you begin ............................14 Extio N3408 or N3208 transmitter card ....................16 Extio N3408 transmitter or receiver unit .....................17 Extio N3208 transmitter or receiver unit .....................19 Installing the SFP module ........................22 Description of LEDs ....................
  • Page 3 Obtaining the Matrox Extio 3 firmware updater package ..............28 Updating your Matrox Extio 3 firmware (networked mode) ..............29 Updating your Matrox Extio 3 firmware (point-to-point mode) ............31 Setting up networked mode ................. 32 Before you begin ............................32 Validating network discovery ........................33 Installing Matrox Extio Central Manager software ................
  • Page 4 Mounting your Extio 3 device .......................56 Customer support ....................57 Matrox web ............................57 Technical support ..........................57 View your warranty information ......................57 View the third party software notices ....................57 Register your Matrox product .......................58 Matrox Extio 3 Series – User Guide...

  • Page 5: Matrox Safety Information

    Don’t place the external power supply directly on top of the device. Only use power supplies originally supplied with the product or use a replacement that’s approved by Matrox. Don’t use the power supply if it appears to be defective or has a damaged chassis.

  • Page 6: If Your Product Includes Laser-Based Technology

    Don’t attempt to open or repair a power supply unit (if one was supplied). Don’t attempt to open or repair your Matrox product. If there’s a fault with your Matrox product, review your Matrox warranty for more information. Matrox Extio 3 Series – User Guide...

  • Page 7: Overview

    “Installing Matrox Extio Central Manager software”, page * The hardware supplied with your Matrox product may vary depending on the SKU or part number of your product. For more information, contact your Matrox representative. Matrox Extio 3 Series – User Guide...

  • Page 8: Hardware Required (Sold Separately)

    Matrox secure cable solution Matrox rack mount kit Matrox makes available a rack mount kit to mount your Extio devices. To purchase a Matrox rack mount kit, contact your Matrox representative. * Shielded DisplayPort™ 1.2 cable is required for 4K60 resolutions.

  • Page 9: More Information

    For information on how to use and configure Extio Central Manager software, see the Matrox Extio Central Manager User Guide. Be sure to check for any last-minute release notes included with your product. Also, check the Matrox web site (www.matrox.com/graphics) for the latest Matrox software, technical support, and product information.

  • Page 10: Getting Started

    Manager software”, page Configure your Extio devices through Extio Central Manager software – For more information on using Extio Central Manager software, see the Matrox Extio Central Manager User Guide. Log into your receiver and switch to different transmitters (OSD) –...

  • Page 11: Installing Your Extio 3 Transmitter Card

    Installing your Extio 3 transmitter card This section describes how to install your Matrox Extio 3 transmitter card. If your Matrox card is already installed in your system, skip to “Connecting your Extio 3 devices”, page 14. For information specific to your system, like how to remove its cover, see your system manual.

  • Page 12: Step-By-Step Installation

    Secure the bracket of your Matrox card to the frame of your system. Your Matrox card is now installed. If you’re installing more than one card, see “Installing multiple cards”, page 13. Before restarting your system, connect your devices (see the “Connection setup”...

  • Page 13: Installing Multiple Cards

    To avoid damaging your cards, always insert your card as straight as possible into the slot. Don’t rock the card from side to side. If you meet resistance, don’t force the card into the slot. Matrox Extio 3 Series – User Guide 13...

  • Page 14: Connecting Your Extio 3 Devices

    (active) connector on your Matrox device. * Mini DisplayPort to DisplayPort adapter is supported on Extio N3408 or N3208 transmitter card only. † Not recommended for 4K60 resolutions. ‡ Only active adapters (sold separately) are supported. Passive adapters aren’t supported.
  • Page 15 HDMI 1.4 Single link DVI Dual link DVI * Connector 3 and connector 4 are available on Extio N3408 devices only. † Connector 4 supports 3840 × 2160 @ 60 Hz. For more information, see “Using 4K60 resolutions”, page Using 4K60 resolutions N3408 transmitter/receiver only –...

  • Page 16: Extio N3408 Or N3208 Transmitter Card

    Description of supported connections Connector Description Connect your mini DisplayPort to DisplayPort cable to your Matrox card. Connect the other end of the cable to your host system. Mini DisplayPort Note: To connect to this connector, you need a shielded DisplayPort cable.

  • Page 17: Extio N3408 Transmitter Or Receiver Unit

    12V DC power (DisplayPort 1.1) Video In LAN1 USB 2.0 (DisplayPort 1.2) (RJ45) LAN2 LAN2 (RJ45) (LC-LC) Extio N3408 receiver unit (Front) Headphone USB 2.0 Line In Line Out USB 2.0 Microphone Matrox Extio 3 Series – User Guide 17...
  • Page 18 (local or remote) to this connector. This connector supports a 3.5 mm stereo jack. Connect your microphone to this connector. This connector Microphone supports a 3.5 mm stereo jack. 18 Matrox Extio 3 Series – User Guide...

  • Page 19: Extio N3208 Transmitter Or Receiver Unit

    DB9) to DB25 converter to connect your device to this connector. USB 2.0 Connect a USB device to this connector. Extio N3208 transmitter or receiver unit Extio N3208 transmitter unit (Front) Video Out USB 2.0 (DisplayPort 1.1) Matrox Extio 3 Series – User Guide 19...
  • Page 20 Extio N3208 receiver unit (Front) Headphone USB 2.0 Line In Line Out USB 2.0 Microphone Extio N3208 receiver unit (Back) Video Out RS232 12V DC (DisplayPort 1.1) power LAN2 LAN1 (RJ45) (RJ45) LAN2 LC-LC 20 Matrox Extio 3 Series – User Guide...
  • Page 21 If your RS232 device has a DB25 connector, use a DE9 (also known as a DB9) to DB25 converter to connect your device to this connector. USB 2.0 Connect a USB device to this connector. Matrox Extio 3 Series – User Guide 21...

  • Page 22: Installing The Sfp Module

    A properly installed SFP module is securely locked in its housing. Forcing the SFP module out of its housing without unlocking it may damage your SFP module, the housing, or your Matrox product. 22 Matrox Extio 3 Series – User Guide...
  • Page 23 To remove the SFP module: Pull the latch handle down to unlock the SFP module from its housing. Grasp the SFP module by the side walls and carefully pull the module out of the housing. Matrox Extio 3 Series – User Guide 23...

  • Page 24: Description Of Leds

    LED is still red, contact your Red (fast blink) vendor for technical support (see “Customer support”, page 57). For more information on rebooting your Extio 3 device, “Rebooting or resetting your Extio 3 device”, page 24 Matrox Extio 3 Series – User Guide...
  • Page 25 Also, make sure your system isn’t in power saving mode (see “Connecting Black (no LED) — your Extio 3 devices”, page 14). For more information, contact your vendor (see “Customer support”, page 57). Matrox Extio 3 Series – User Guide 25...

  • Page 26: Network Leds

    Network cable detected. Transmitting at 1 Gbps. Network cable detected. Current transmission speed not Amber (fast blink) supported. Red (fast blink) Network cable detected. Transmission error occurred. Extio N3408 or N3208 transmitter unit (LAN1) LAN1 LAN1 LED color (Left LED) (Right LED) No LED (black) No activity detected.
  • Page 27 Extio N3408 or N3208 transmitter unit (LAN2) LED color LAN2 No LED (black) No power. Green (solid) Network activity detected. Green (fast blink) Data transfer in progress. Amber (solid) No transceiver detected. Error establishing communication. Verify all network connections, then reboot your Extio 3 devices. For more...

  • Page 28: Updating Your Extio 3 Firmware

    Updating your Extio 3 firmware The Matrox Extio 3 Firmware Updater enables you to update the firmware of your Matrox Extio 3 products. Note: Your Matrox Extio 3 product may ship with an older firmware version. Before using your Extio 3 product, you must update the firmware version installed on your devices to use the version of your deployed release.

  • Page 29: Updating Your Matrox Extio 3 Firmware (Networked Mode)

    Updating your Matrox Extio 3 firmware (networked mode) Note: If you’re using networked mode, make sure the version of your firmware package matches the version of the Matrox Extio Central Manager software package installed on your controller system. Download and extract the firmware package Download the latest firmware package and extract the files to a local folder on your system (for example, C:\Extio3FirmwareUpdate).
  • Page 30 Select the devices you want to update. Devices with an older firmware version are automatically selected. Enable the update options To reset device settings, including the IP address, while updating the firmware, enable Reset configuration 30 Matrox Extio 3 Series – User Guide...

  • Page 31: Updating Your Matrox Extio 3 Firmware (Point-To-Point Mode)

    Download the latest firmware package and extract the files to a local folder (for example, C:\Extio3FirmwareUpdate) on your host system (the system connected to your Extio 3 transmitter). If you don’t select a local folder, the files will automatically extract to C:\Matrox. Run the Updater from host file On your host system, browse to the folder containing the extracted files, then run the Updaterfromhost.exe file.

  • Page 32: Setting Up Networked Mode

    Setting up networked mode Your Matrox Extio 3 product is an IP KVM extender. In networked mode, Extio 3 devices operate over a copper-based or fiber-based Gigabit Ethernet network. Before you begin Whenever you change your connection setup, make sure you’re using the correct connectors and that all connectors are properly fastened.

  • Page 33: Validating Network Discovery

    Windows® 10 (64-bit), Windows® Server 2012 R2, Windows® Server® 2008 R2, and Windows® 7. Obtaining Matrox Extio Central Manager software To obtain the latest Extio Central Manager software, contact your Matrox representative. Matrox makes the latest Extio Central Manager software available on the Matrox web site (www.matrox.com/graphics/extio3sw).

  • Page 34: Using The Osd (On-Screen Display)

    Configuring Extio Central Manager software Before you can access and use the OSD, your Extio Central Manager software must be configured. For information on how to use and configure Extio Central Manager software, see the Matrox Extio Central Manager User Guide.
  • Page 35 Wake-on-LAN Wake-on-LAN This has no effect if a transmitter isn’t detected. Switching to a different transmitter Under , select the transmitter you want to switch to. Transmitters Click Matrox Extio 3 Series – User Guide 35...
  • Page 36 – Indicates if a microphone is connected. Microphone – Indicates if an audio cable is connected. Line In Device information Provides information (such as the model, serial number, firmware package version, and temperature) on your Extio 3 device. 36 Matrox Extio 3 Series – User Guide...

  • Page 37: Setting Up Point-To-Point Mode

    Setting up point-to-point mode Matrox Extio 3 transmitters and receivers can be configured as a point-to-point extender. In point- to-point mode, Extio 3 transmitter and receiver devices are directly linked to each other using copper or fiber optic cable. Before you begin Whenever you change your connection setup, make sure you’re using the correct...

  • Page 38: Using The Osd (On-Screen Display)

    “Changing the operation mode of your devices”, page To use your devices in point-to-point mode, click from the OSD startup screen. Wait Point-to-Point for the mode to be enabled. For more information, see “Configuring your Extio devices”, page 38 Matrox Extio 3 Series – User Guide...

  • Page 39: Configuring Your Extio Devices

    – Select the audio source (for your Line Line Out audio source Out device) from the transmitter. – Select the input audio Microphone or Line In audio source source from the receiver. Matrox Extio 3 Series – User Guide 39...
  • Page 40 Provides information (such as the model, serial number, firmware package version, and temperature) on your Extio 3 device. Network information Provides the connection status and IP address of the device (connected through LAN1 LAN2 40 Matrox Extio 3 Series – User Guide...

  • Page 41: Rebooting Or Resetting Your Extio 3 Device

    Extio Central Manager From the Extio Central Manager main interface, click the button to reboot your device. Reboot For more information on Extio Central Manager software, see your Extio Central Manager user guide. Matrox Extio 3 Series – User Guide 41...

  • Page 42: Hardware Reboot Or Configuration Reset

    Configuration reset – Press and hold the button for 4-5 seconds (until the LED turns fast blinking green) to reboot your device and restore the default settings. Rebooting your Extio N3408 or N3208 unit Hardware reboot – Press and hold the...

  • Page 43: Changing The Operation Mode Of Your Devices

    If you change the operation mode of your Extio 3 configuration (for example, changing from networked mode to point-to-point mode, or vice versa), you need to do the following: Disconnect the network cables from your Matrox transmitter device and receiver device (see “Connecting your Extio 3 devices”).

  • Page 44: Troubleshooting

    If your problem persists, contact Matrox. For more information, see “Customer support”, page Common problems and solutions This section addresses specific problems to your Matrox product that could prevent you from using your system or product. Problem After changing operation mode, Extio 3 device doesn’t work Cause Your Extio device may be trying to use settings that no longer exist.
  • Page 45 Your video output is unstable, or you may be using a fixed frequency monitor. Solution Point-to-point mode only – In the OSD, click . Make Settings Audio/Video Monitors sure the option is enabled. Stabilize display output Matrox Extio 3 Series – User Guide 45...

  • Page 46: Product Information

    850 µm laser compliant to 21CFR, Subpart J, Class 1 Certifications Class A: ACMA, CE, FCC, ICES, VCCI, Korea * DisplayPort version 1.2 is supported on connector labeled only. † Only when using a multi-mode SFP module. 46 Matrox Extio 3 Series – User Guide...
  • Page 47 † Additional display resolutions may be available. For more information, contact your Matrox representative. ‡ Only use the power supply originally supplied by Matrox with your Matrox Extio 3 Series product. § Only when using a multi-mode SFP module.
  • Page 48 † Additional display resolutions may be available. For more information, contact your Matrox representative. ‡ Only use the power supply originally supplied by Matrox with your Matrox Extio 3 Series product. § Only when using a multi-mode SFP module.

  • Page 49: Product Dimensions

    OS1, OS2 (9/125µm) single-mode 5 km (3.10 miles) cable type CAT5e, CAT6 100 m (328 feet) * Longer distances are supported in networked mode. For more information, contact your Matrox representative. Matrox Extio 3 Series – User Guide 49...

  • Page 50: External Power Supply

    192hPa (12,000 meters / 39,370 feet) non-operational and transportation to 1020hPa (-50 meters / -164 feet) * Only use the power supply originally supplied by Matrox with your Matrox Extio 3 Series product. 50 Matrox Extio 3 Series – User Guide...

  • Page 51: Appendix A - Providing Adequate Airflow To Your Extio 3 Device

    Appendix A – Providing adequate airflow to your Extio 3 device Extio N3408/N3208 transmitter and receiver units only – Because your Extio device disperses heat, it requires adequate airflow to ensure proper operation and to prevent damage. The following provides guidelines for effective airflow around your device.

  • Page 52: Appendix B - Firewall Requirements

    UPnP: Microsoft SSDP for discovery of 1900 UPnP devices Note: ICMP must be enabled (ping). * Minimum requirements. Firmware updater The following are the firewall requirements for a system running the Matrox Firmware Updater. Network Port Type Inbound Outbound Functionality 20,21 —...

  • Page 53: Extio 3 Devices

    . (* Depending on your configuration, these steps may be unnecessary.) Center Windows 10 – In the left panel, click Advanced Settings Windows 7 – In the left panel, click Windows Firewall Advanced Settings Matrox Extio 3 Series – User Guide 53...

  • Page 54: Adding Rules To Your Windows Firewall Settings

    – Under the remote IP address, add the IP range you want to use for your Scope transmitter. You can use a range (such as 192.168.1.0/24) or a single IP address (such as 192.152.168.62). – Select Action Allow the connection 54 Matrox Extio 3 Series – User Guide...
  • Page 55 , or Profile Domain Private Public – Enter the name for your rule (such as Extio 3 – ICMPv4 rule). Name For more information on configuring your Windows firewall, see your network administrator. Matrox Extio 3 Series – User Guide 55...

  • Page 56: Appendix C - Mounting Your Devices

    This section provides guidelines for mounting your Extio N3408 or N3208 device. Mounting guidelines To prevent damage to your Matrox hardware, read the following guidelines before mounting your Matrox hardware: Make sure not to block the ventilation holes on your device.

  • Page 57: Customer Support

    Matrox values your business and offers professional support for your Matrox product. If your product was purchased through a Matrox dealer, contact your dealer for product support. This is the quickest and most effective method of technical assistance. Your dealer is familiar with your complete system.

  • Page 58: Register Your Matrox Product

    Register your Matrox product Please register online (www.matrox.com/graphics/en/registration) to be eligible for customer support, new product announcements, and information on special offers and upcoming events. 58 Matrox Extio Central Manager – User Guide...
  • Page 59 Hot surface Allow hot surfaces to cool before touching your Matrox unit. Surface chaude Laissez refroidir les surfaces chaudes avant de toucher votre appareil Matrox. Battery replacement The battery is non replaceable. To dispose of your product, see www.matrox.com/environment/weee. Remplacement des piles La pile n’est pas remplaçable.
  • Page 60 A. (Español) Información para usuarios europeos – Declaración de conformidad Observación referente a los productos de hardware de Matrox apoyados por este manual Estos dispositivos cumplen con la directiva de la CE 2014/30/EU para dispositivos digitales de Clase A. Dichos dispositivos han sido sometidos a prueba y se ha comprobado que cumplen con las normas EN55022/CISPR22 y EN55024/CISPR24.
  • Page 61 Bitte wenden Sie sich an der Matrox-Website (www.matrox.com/environment/en/weee) für Recycling-Informationen. (Italiano) Informazioni per gli utenti europei – Direttiva sui rifiuti di apparecchiature elettriche ed elettroniche (RAEE) Si prega di riferirsi al sito Web Matrox (www.matrox.com/environment/en/weee) per le informazioni di riciclaggio. FRANCE Avertissement sur l’épilepsie À...
  • Page 62 Copyright © 2018 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos. Trademarks • Marques déposées • Warenzeichen • Marchi registrati •...
  • Page 63 • (English) Registered trademarks are registered in the United States, Canada, and/or other countries. All other nationally and internationally recognized trademarks and tradenames are hereby acknowledged. • (Français) Les marques déposées sont déposées aux États-Unis, au Canada et/ou dans d’autres pays. Toutes les autres marques et tous les autres noms déposés reconnus nationalement ou internationalement sont également reconnus par les présentes.
  • Page 64 However, no responsibility is assumed by Matrox Graphics Inc. for its use, for its reproduction and/or distribution, in whole or in part;...
  • Page 65 Matrox Graphics Inc. 1055 Saint Regis Boulevard graphics@matrox.com Dorval, Quebec, Canada H9P 2T4 www.matrox.com/graphics (514) 822-6000...

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