Customer Support; Matrox Web; If You Have A Problem - Matrox Veos User Manual

Customer support

Matrox Web

Matrox is on the Internet with a World Wide Web (WWW) site. Our Web site has product literature,
press releases, technical material, a sales office list, trade show information, and other relevant
material.
Visit the Matrox Graphics Web site at www.matrox.com/graphics.
E-mail questions or comments regarding the site to webmaster@matrox.com.

If you have a problem

Matrox values your business and offers preferred support for your Matrox product. For product
support, contact your Matrox representative or visit our technical support Web site at
www.matrox.com/graphics/support.
Information we need
Please give a complete description of the problem, and include:
Matrox product serial number, model number, revision number, display mode (display
resolution and refresh rate), firmware version, and PowerDesk version.
Graphics hardware model, processor speed, and amount of memory.
Operating system, version, and service pack.
Brand and model of any other graphics cards and devices installed on your system.
Monitor brand and model name.
Matrox Veos – User Guide 23