Diagnostics & Troubleshooting; Interface Connection Issues; Testing Configuration Changes; Table 13: Diag. - Web Interface Diagnostics - Redline RDL-3000 User Manual

RDL-3000
6 Diagnostics & Troubleshooting
This section provides basic diagnostic and troubleshooting procedures. If the system can
not be restored to normal operation using the procedures in this section, contact your
local Redline representative for assistance. Include the model name and serial number
of the system in your communications.
6.1

Interface Connection Issues

Attempt to login to the RDL-3000 using a Web browser. The following table lists common
troubleshooting tips for the web interface.
Symptom
General
Information
screen is not
displayed
6.2

Testing Configuration Changes

The operator can use the reboot and apply functions to test changes to the configuration
that may result in loss of the wireless link. Use the following steps to test new setup
values for a five minute period and then restore the last saved configuration.
1. Make all necessary editing changes to the configuration.
2. Issue the command 'reboot 300'. This will set a timer to reboot the RDL-3000 in five
minutes (5 x 60 seconds). A longer or shorter time can also be specified.
3. Issue the 'apply' command to activate all edited changes.
4. If connectivity to the RDL-3000 is lost, wait 5 minutes for the unit to reboot
automatically and restore the previous settings.
5. Use 'save config' to save these settings and 'reboot 0' to cancel the timed reboot
operation.
User Manual

Table 13: Diag. - Web Interface Diagnostics

Possible Problem Solution
Incorrect IP Perform a ping test from the host computer command
address and/or line. If the ping test is unsuccessful (timeout), then the
subnet mask. problem may be the IP address is not correct.
Perform a long reset to apply the default IP
address
(255.255.255.0). Refer to section 0:
Long Reset (Lost Password or IP) on page 118.
Problems with host If the ping is successful, reset the RDL-3000 and/or
computer, or RDL- reset the host computer.
3000.
Host PC ARP table Run 'arp -d' whenever the RDL-3000 is replaced. Check
is not correctly that the subnet mask for the host PC matches the
configured subnet mask of the RDL-3000. Verify that the host and
the RDL-3000 are set for the same subnet and are not
using a duplicate or reserved IP address.
(192.168.25.2) and
Chapter 6
subnet mask