When Returning A Unit - Kontron CP6930 User Manual

• Fax
• Send us a fax at: North America (450) 437-0304, EMEA +49 (0) 8341 803 339. In the fax, you must
include your name, your company name, your address, your city, your postal/zip code, your phone
number and your e-mail. You must also include the serial number of the defective product and a de-
scription of the problem.
• E-mail
• Send us an e-mail at: RMA@ca.kontron.com in North America or at: orderprocessing@kontron-
modular.com in EMEA. In the e-mail, you must include your name, your company name, your ad-
dress, your city, your postal/zip code, your phone number, and your e-mail. You must also include
the serial number of the defective product and a description of the problem.
A.2 When Returning a Unit
• In the box, you must include the name and telephone number of a person, in case further explana-
tions are required. Where applicable, always include all duty papers and invoice(s) associated
with the item(s) in question.
• Ensure that the unit is properly packed. Pack it in a rigid cardboard box.
• Clearly write or mark the RMA number on the outside of the package you are returning.
• Ship prepaid. We take care of insuring incoming units.
Kontron Canada, Inc.
4555 Ambroise-Lafortune
Boisbriand, Québec
J7H 0A4 Canada
North America
A-3
EMEA
Kontron Modular Computers GmbH
Sudetenstrasse 7
87600 Kaufbeuren
Germany
Getting Help
CP6930 User Guide
www.kontron.com