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3) The technician will instruct you on the return procedure if the problem cannot be solved over the
telephone.
4) Make sure you receive an RMA # from our Technical Support before returning any merchandise.
• E-mail
1) Send us an e-mail at:
orderprocessing@kontron-modular.com
your company name, your address, your city, your postal/zip code, your phone number, and
your e-mail. You must also include the serial number of the defective product and a description
of the problem.
E.2
When Returning a Unit
•In the box, you must include the name and telephone number of a contact person, in case further
explanations are required. Where applicable, always include all duty papers and invoice(s)
associated with the item(s) in question.
•Ensure that the unit is properly packed. Pack it in a rigid cardboard box.
•Clearly write or mark the RMA number on the outside of the package you are returning.
•Ship prepaid. We take care of insuring incoming units.
North America
Kontron Canada, Inc.
4555, Ambroise-Lafortune
Boisbriand, Québec
J7H 0A4 Canada
RMA@ca.kontron.com
in North America and at:
in EMEA. In the e-mail, you must include your name,
E-2
EMEA
Kontron Modular Computers GmbH
Sudetenstrasse 7
87600 Kaufbeuren
Germany
www.kontron.com
AT8060
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